Great resort

I liked it , great place and service I found was great, maybe lobby bar could be a little more inviting or happier but other then that I loved it . Great for kids and I didn’t have any , but the beach bar was amazing and service in the beach was better then any I have been at .

Okay resort

The hotel was older then I expected, although SunWing staff were excellent the hotels staff except cleaning staff were very slow, sometimes rude and more into what’s going on around them then taking care of guest. Buffet was boring and tasteless I never heard of meat stew before or meat in pink sauce.

Amazing family resort and kid friendly!

We had a very good experience at this resort: amazing, helpful staff, everything very close and easy to navigate around. The kids have a safe waterpark, kids clubs and baby club have lots of fun activities! The beach and the ocean were very nice, fine sand and clean water! Great food at the buffet, lots of variety and specialty restaurant. 10/10 rating and would definitely recommend it!

A few quick tips and tricks

Breakfast - Where is the bacon? It took me a few days but i found out the omelet lady is the dispenser of the bacon. A $1 tip and smile went a long way towards a decent stack every morning. If you are like us and like sitting close to the edge of the water an umbrella becomes necessary. They rent them on the beach for 15USD a day. Or can be bought across the street and a 3USD cab drive at walmart for 25USD. There is also a little mall with loads of other options to check out. We brought ou [... read more]r android box to stream a few leafs games and watch the odd tv show before bed. While the internet outside the room was not bad. Inside the room was touch and go. I did find when i went on my balcony it improved. The sports bar has lots for kids to do but the hours seemed to be very limited. Every time we went to check out the xBox room or catch a movie in the projector room they seemed “closed” even though the employee was sitting right there? We did play some airhockey and foosball though. (Also a pool table there) Either way we had a great time.

Not great for what we paid

The hotel is older and is showing wear. Mattresses seemed to be past their prime. Kids had fun at the 3 pools which were warm most days. We had no hot water or water pressure for 3 of our 7 day vacation. Food was good. Service was hit and miss and for the most part the drinks were undrinkable. A surprising number of service workers didn't speak any English but it makes sense because it seemed like more locals than foreigners. There was very loud wedding dance parties on the beach 3 nights in a r [... read more]ow. And they are doing construction between the two hotels which starts bright and early. The beach was nice.

Great all round place to call home

The hotel is a well oiled machine - great service, excellent food (buffet and the specialty restaurants - go as often as you want), the grounds, many pools and the beach. The rooms are large and refurbished. Good location. Just north of the airport (less than 10 minutes) and close enough to the town (about 12-15 minutes). If you are looking for a 5-star resort this is not the place for you. If you are looking for a 41/2 start hotel you have found it.

Good value family resort

Great beach for Pv. Good but not great food. Service is just ok. Rooms are clean, modern. Grounds are nice, well kept. Wifi good in common areas, but spotty in our room. I would go again, as the price was excellent.

Fun for kids, but tired and dated

The kids play area is great, but the rest of the resort is tired and needs a good clean and updates. The rooms are very basic, and beds are tiny and uncomfortable! Food was ok, nothing special. Staff were very friendly and attentive. We had a fun week but won't be going back to this resort until it's done some reno's.

Good

good location . very good place close to shopping and marina you can see the cruise ships coming in and leaving from your room . if you have children there is lots of things for then to do i will go back to club crown paradise again .

Good place for kids

The kids pool was great. Lots of happy children playing in there every day. Food could have been better, but there were lots of options. Close to the airport and Marina. Overall, a good family vacation.

Great place

Great location. Clean. Lots of excursions to choose from around this area. Something for everyone. Glad we picked this resort.Lots of different activities for all ages groups all day long. Layout of resort was perfect.

Good Resort

Nice rooms.Grounds always clean and staff constantly working on them. The only thing sadly lacking to me was the food . There was a wide variety but always the same. Quality was below average. Ate only at the buffet in the morning and a couple of nights went out to eat mostly. Staff were all very good and hospitable. Beach is excellent and spent a lot of time there. This was my third time to stay at this hotel and enjoyed my stay every time but found the food lacking every time and if this was [... read more] improved this would be the four stars it is rated.

Suprised!

After reading reviews I was surprised with the food service and resort itself. The buffet had fresh fruit smoothies in the morning. The buffet was huge with lots of options. Then only part I wasn't happy with was, the two resorts crown paradise club and crown paradise gold were said to be I interchangeable for food and drinks and some staff said it was ok for us to eat on the other side and then we were refused by another staff.

Go elsewhere

Good: •clean rooms and pools •David from adult pool bar awesome bar tender...one of the only good things from this vacation •Buffet was good every night but kinda pissed i had to eat there every night. Bad: time share timeshare did I say time-Share??! Land at the airport get sucked right in! Getaway to go to air Canada transport get harassed by air Canada rep at hotel "please sit for an hour and a half to hear about our website?" No thanks... continues on and has the nerve to say "si [... read more]r I've spent a lot of time with you (WE DIDNT WANT YOU we wanted you to SHUT UP And leave us alone!) Please sir sit in and listen to meeting this is how I make better life for my family ". These people don't STOP with time share/website crap! •beach is dark and smelly Not swim-able •Only "dos equis" beer on tap no corona or sol •Only heineken beer in rooms. Left big tip and a note to please replace bar fridge with anything but heineken but they left me again with heineken. had to pay for decent beer at gift shops •Restaurants sucked, called 3 days couldn't get through to make reservations went to concierge to try they told me to call only. Stupid way to do things. I'd avoid Puerto Vallarta if your looking for a nice beach because this beach looks NOTHING like the photos on the site. I would never go here again and feel what I was way over charged for what I got.

Very dissapointed

We have been going to that resort for over twenty years and were always very pleased. The resort was nice, rooms were clean and the food was OK. We went in January of 2017 and it was awful. We were put in a room that had urine on the floor by the toilet the beige black out drapes were black where people pull the drapes to close them. The snack bar had the same food everyday, no variety. They use to make burgers fresh at the snack bar but now they make them ahead of time and put them in the  [... read more]buns so by the time the snack bar opens the buns are dried out and the meat is cold. My husband who is not a picky eater ate spaghetti 8 out of the 10 days we were there. It appears that the money they used for the renovations was taken from the food and staffing budget. It makes me sad to say that after twenty some years of going there we won't be going back.

Disoppointed from this hotel

We traveled to crown paradise club, Puerta Vallarta, Mexico on September 2017 for 8 days from the 10 th to the 17 of sep, 2 adults and 3 kids, 6 yrs, 3 yrs and 14 months. My and my husband had chosen this hotel Because there is a water park and slides. There was a lot of others hotels and packages less expensivebut we went with this one. Package per adult was almost $1100. Food was ok! Not much variety, same thing almost everyday, something even they served same thing for breakfast for lunch o [... read more]n the same day. Also Me and my baby boy we're sick, we called a doctor to the room and we paid $US100. My son was vomiting and had diarrhea with fever as well. Dr said he had Gastroenteritis which is an intestinal infection...So he had food poisoning. I had diarrhea and sharp stomach pain. Me and him we were sick for 2 days. One of those days we did not go out of the hotel room. We stayed in a family room with 2 bulk beds, on of the beds had ants, we asked them to change the bed sheets one night and second night there was still ants. We asked them to change the room, they did. Also air conditioner was not working in our first room. We had a problem in the air conditioner in our second room after we changed it, but they fixed it right away. I have to say that kids club was very good, a lot of activity for kids, both my girls loved it and loved their teachers. Water park was amazing but they need to add more safety to it. Be prepared to pay tips and set up a budget for that, they expect tips everywhere in bars, restaurant, housekeeping. We left tips almost every meal before I got sick. I need to say the French a la carte restaurant was very good, you need to try it. To end my review I want say that we have been to Cuba and Dominican Republic, never been sick on vacation, never felt homesickness, never wanted to go back home 2 to 3 days before vacation ended, only in puerta Vallarta, Mexico.

What a disorganized and disfunctional resort!

This hotel looks amazing in the photos, boasts amazing reviews of the kid-friendly amenities, and seems like a perfect place for both children and adults alike to unwind in comfort. Unfortunately, this understaffed poorly housekept, non-hospitable resort is far from the fantasy portrayed in its descriptions. The rooms and hallways were poorly looked after leaving garbage from past and present guests for days at a time. The pools, at times smelling of urine, were glazed over with sunscreen whi [... read more]le the poolsides were overcrowded with empty cups and other guest's trash. Reservations at the a la carte restaurants were a nightmare to book as the reservations desk would infrequently answer the phone when called while conceierge personnel refused to assist as the restaurants were "not their responsibility". Noise is out of control; children swarming the halls daily past midnight with no security to ensure tranquility in the sleeping areas. Walls are paper thin and equipment noise both on and off the resort hummed and crackled at all hours. The list continues... Overall, if your wishing for a Mexican Chucky Cheese that provides inadequate service, mediucocre cuisine, and second rate children themed entertainment - this is it. Take your spouse and relax....

Excellent resort for families!

I recommend this resort 100% everything was great! They are constantly cleaning the grounds, rooms are very clean with a big balcony. Restaurants are all very classy and the buffet had a very good variety with a children's buffet. Always food and drinks available every hour of the day. Children's pool with zip lines and waterslides and the kids club is awesome! Lots of activities for the kids all day! The shows are a must see! Entertaining for adults and children You will not be disappointed i [... read more]f you stay here!

Nice Family Reaort

We had a nice stay at the Crown Paradise Club from February 17th to February 24th, 2017. The rooms are slightly dated but they were clean. The food was good but it was never very warm. The three a la cartes were delicious. You had to book your a la cartes restaurants from the phone in your room and could only book them the day of or the next day. Reservations were only booked each day from 8am to 2pm. The hotel was a ten minutes drive from the airport, which was nice. There were two pools and on [... read more]e kid's play area (a pirate ship). We spent our time in one of the pools that was fairly shallow. It was filled with kids! Perfect if you have young ones.

Good Resort

Had a great time. The grounds,staff and everything was great,with the exception of the food. Stayed here last year and the food was great.This year the food was pretty much the same every day and was barely warm . Friday there was seafood and it was the only good meal of the week. All other people we talked to also were disappointed with the food. The resort is definitley a family oriented place. Very kid friendly so if you don't enjoy all the noise I wouldn't go here.