Amazing experience

The hotel is beautiful and clean. Food is amazing and the location is just perfect . The hotel had entertainment almost every night of the week and my overall experience was memorable . I would recommend this hotel to anyone . Perfect for family

Nice resort

very nice hotel . at night too loud the music too many drunk people. in the pool big problem for the children and adult.........everyone smoke like a chimney. food is good ,staff friendly. As all the resort they will invite you for a presentation of time share.

Great Resort

This resort is in a great location, a short walk to the Malacon. We had a terrace room and although we didn't really have a view of the ocean, it was nice to be able to sit outside. The food was good. The pool area was busy but it was nice to be able to order from the menu at lunch and have it brought to us as we lounged around the pool. I had to get up at 6:30 to secure spots at the pool where we would get maximum sun all day long. It is unfortunate that people reserve their chairs when they do [... read more]n't have any intention of sitting there until later in the day. The beach was a bit of a disappointment as the sand was hard and rocky. The staff are very friendly and helpful. I would recommend and return to this resort.

FANTASTIC

The hotel is very well kept, grounds are beautiful and staff are welcoming and friendly and work very hard for you. The rooms are very nice, bedding is cozy, and the maids do an excellant job. The pools are beautiful and well kept but the beach is not nice... it is on the pacific side and has a strong undertow and very rocky sand.

Great resort

Stayed at this resort first time and really enjoyed it. Food was great, even 24 HR room service was included which was real treat :) Staff was awesome, helpful and friendly, resort was clean and the gym was fantastic top of the line facility. The only thing is if you are looking for to swim in the ocean, that's not the best place as the waves were a bit rough and usually quite high, yet of course the pools were great along with swim-up bars and poolside food service. Locacion is good too as it's [... read more] right by the city, so it's nice to walk in the city and check things out, including shops, restaurants and scenery. We for sure would go back. :)

Great Location and Value for the Money

Hotel was well maintained and food was very good. Rooms could use updating. Looks like they've started to renovate some of the upper floors. If you're looking for a nice beach, go to the Zona Romantica. Beach at the hotel is very coarse gravel. Make sure to request non-smoking room if you don't smoke. If you don't get one, ask to change rooms at the front desk.

So clean and friendly!

My recent stay was absolutely wonderful! I especially enjoyed the comfy beds and white linens. I did not see any bugs any where. Food was great, lots of choice and top notch drink selection, also wine was available white and red which is not always at all inclusive resorts. Staff members were so friendly, especially Jorge Luise the activity director at the pool! I was disappointed that the beach was all rocky and hard to walk on in bare feet.

Lovely resort

liked everything about the resort except, we did think the pools were kept too warm to be refreshing and I had a problem with wifi. I was to have free wifi in our room but had to go to IT each day to get connected.

Wonderful Resort

Our recent stay at Sheraton Buganvillias was extremely enjoyable. Grounds and pool area were excellent, staff was friendly and helpful, food was good. Entertainment and special event nights were fun and well organized.

Fabulous resort!

First time in Puerto Vallarta and it was an amazing introduction. The Sheraton Buganvillias Resort was beautiful. The rooms were spacious and clean with a great balcony to soak up that warm sun. The grounds were gorgeous and always spotlessly clean. The restaurants were all good. The most important memory I will have is the staff at this hotel. Everyone was so polite and always quick to give you a smile with an "hola". So nice. Irving Flores, the saxaphone player was amazing. So nice and so tale [... read more]nted!! Last but not least we really enjoyed our time with "Jorge Luis Borbolla". He taught us water aerobics and was so nice and friendly. He made us laugh and always took the time to say hello if he spotted us in other places on the resort. He really made our stay fun!! Thanks Jorge!! All in all, it was a wonderful holiday in a wonderful hotel. Thank you!!

Wonderful resort

We had a fantastic time at this resort. It is so beautiful and the grounds are amazing. Our room was lovely with a hug balcony overlooking the pool and the ocean! The pools were huge and nice and warm. My rating for beach and pools is a little low, as the beach is unfortunately very pebbly and we really did not spend much time on the beach (which is where I usually like to be). The food was good and the service was excellent - very friendly and cheerful staff. I would certainly go back.

Service

Waiter's Roberto on monday feb 9th and Joel every morning excellent personalized service there was a conference during our stay noisy late at night but they changed our room no problem Very clean good food and secure

An amazing resort!

Everything from the location of the hotel to the staff the food the grounds everything was amazing. They know how to take care of you in PV, Mexico. This was my second time staying at the Sheraton in PV and it will not be my last.

Disappointing Stay

We recently stayed at this resort from Jan 15-23 2015 and were very disappointed with our stay. The hotel is old and bathrooms are very small and awkward. We had an ocean front terrace room, not worth the extra money, couldn't see much except trees and everyone above you could see what you were doing. No Privacy. The a la carte restaurants are poor and the service was also poor in buffet as well. If you were a time share the service was very different in the whole resort. Beach is very rocky and [... read more] hard to walk on, not what you expect at a resort. This hotel was rated 4* was definitely not that, maybe 3* Also they immediately upon arrival they were pitching time shares and throughout the stay. We go to Mexico every year and this was the most disappointed we have ever been Would not recommend this hotel

BEAUTIFUL RESORT

I would recommend this resort. The grounds are very beautiful. The pools are stunning. top notch for service & cleanliness. Never a shortage of good food. The location is exceptional - you can walk into the Malecon. The only complaint would be the beach - its very, very rocky.

Much more than we expected

We enjoyed an truly all-inclusive package to this first class resort. Had a spectacular view of the bay from our room. Great food included 3 special live entertainment open air shows and buffets. Very clean and beautifully maintained. Walking distance to the old town. Good security.

Excellent resort

Our best stay in Puerto Vallarta..the staff was fantastic...the food excellent.... very clean hotel ..and the room was very bright with a nice view of the bay....we will return next winter..if we get it same price.

Small resort, but very nice

With a little of a rocky start, thing definitely got better. Love, loved the pool areas, staff friendly, however time share people are pushy. Location is excellent. The beach is a 2*, if you like going into the water don't go there. We were there with 3 other couples and had a great time, overall very good holiday.