Pleasant grounds and accommodation

The hotel location is pleasant. We enjoyed our ocean view, our room, the gardens and the layout of the resort. The snack bar during the day was good. Some of the servers there were very nice. San Jose del Cabo is a lovely town. We enjoyed being able to walk there. Suggestions: Improve the food. We both became ill eating the buffet food. The evening a la carte menu needs more variety and better choices. The Frutas y flores restaurant is very noisy inside. Have a staff member to a [... read more]ssist with seating in the buffets. The one time there was a staff person helping us to find a table, this made it more pleasant than trying to find our own table in a busy restaurant. Frutas y flores seemed understaffed and it took a while for tables to be cleared and coffee to be brought to the table. The music from the main pool is too loud.

Vacation not as planed

wife and I booked a vacation at Holiday Inn Los Cabos Mexico, all was fine till we arrived and my wife wanted an ocean view room instead of garden view, the clerk said it would be an extra $ 60 dollars with no further questions or explanation I agreed to pay for an ocean view room. Room was very nice with a safe that was open, we were not familiar with the how to program the safe and thought it would also be an extra charge to use the safe so didn't bother asking, my wife put her credit cards di [... read more]vers licences and $ 500.00 Canadian under the mattress thinking if someone comes to steal something they would not look under the mattress, instead just grabbing something quickly that is visible and run out. The charge to my visa was just over $7900.00 pesos, not being familiar with the money exchange didn't question it till the next day when I exchanged $ 100 Canadian dollars and received almost $ 1400 pesos, doing the math in my head quickly I concluded the $7900.00 pesos was not equal to nowhere near 60 dollars...the clerk at the desk said the charge was correct for it is 60 dollars a night.. (didn't say that last night) I thought that was too much for my budget and asked the manager if we could go back to garden view room, Manager said they would charge me for the one night and switch rooms, Agreed and said thank you very much.. very honest and nice. when moving out of the room my wife forgot about the money and cards under the mattress, just one hour after we remembered and quickly asked at the desk if we could go back to get the money, we got to the room and it was already made up and clean, there was no money or cards under the mattress. We explained to the manager that the only possible culprit could be the cleaning lady because she is the only person that was in the room since and the only person that would go under the mattress when she tucks the bed sheet under. Manager said not to worry Sir. they would scan the lock to see who all entered the room and security would investigate, we showed the security guard the exact spot where the money was as requested then he started his investigation, he tore the room apart turning over both beds TV stand sofa the fridge and night stands cloths closet, thought that was strange since we should him the exact sport on the one bed. Then we all went back to our new room and he tore that room apart also looking in my wife's purse. Talking to the manager the next day when he informed us that the cleaning lady said she didn't find anything in the room, that we have no proof the money was there, we have no proof the cleaning lady took the money and the hotel's policy is that they are not responsible for guests belongings. Thought the hole fiasco of tearing up the two rooms and whole investigation filling out forms was all for show when that one policy (we are not responsible for guests belongs) wipes out all of the above... I think of my self as a logical person and try to live my life by some king of logic in every situation and I do agree that if the hotel's policy was any different that there would be a lot of fraudulent claims buy your guests and the hotel would go bank-roped very quickly... it would also be very difficult to keep track of everyone's belongings for the hotel so the only protection and logical policy would be ( we are not responsible) so the hotel can not control the guests..... I must add a small amount of people are aware of this policy for if they new hotels are not responsible they would be scared to even travel. But the hotel can control the staff. See the staff knows the hotels policy and know there will be no investigation or reprimand if they are accused of any theft, with that in their mind there is no fear or much thought given when the opportunity to take something arrives. I make $ 500 dollars in two days, the cleaning lady in Mexico has to work a whole month for that so I can see why she would want to keep it... but on the other hand I am sure many other guests leave a tip on the bed every day for them. in my case it was $ 5 dollars. if the employees new that the hotels policy is that if an employee is accused of stealing if the evidence is pointing only to them they would be fired, then when they are faced with a decision of do I keep this $ 500 dollars and risk loosing my $ 30.000 dollar job over this $ 500 dollar. (most people are logical) I think there would be a lot less claims from guests and the hotel would have better rating with lot less negative reviews. in this case the employees are biting the hand that feeds them and making bad reviews for the hotel that they them selves make a living at... knowingly or not. Dear Madam/Sir. judging by the size of your multi Billion dollar company who am I a poor carpenter to tell you what to do, you're obviously in business many years and are making a profit every year and consider the poor reviews not to be that important but given the logical person that I am, if your company is doing so well with bad reviews it would be doing so much better with great reviews... it would not take a great expense to achieve either, just change your policy with your employees. So just thing about this in some kind of logic, you spent over half a million dollars on the locks on the doors to protect the guests and you give master keys to your employees. and your policy gave them free rain for they know there will be no reprimand. ( NOT LOGICAL ) WOULD LOVE TO HEAR YOUR REPLY... Vince.

Amazingly friendly staff

Amazingly friendly staff, everything was very clean, the food was very good excellent selection and again I can't say enough good things about the entire staff. I really like that it was the last resort on the beach so when you went walking and you were away from all of the hotels and resorts which made it very pleasant and give you the effect that you were really truly away from the cities in the hustle and bustle of everyday life. The week I was there we did not have all of the restaurants ope [... read more]n due to there wasn't that many people in the hotel but what was available was very good the outside barbeques were very nice I would definitely stay in that resort again

Quiet resort

The hotel could use a face lift. It was not very busy when we were there. The out door patios really need to clean the bird poop off the chairs and maybe put up some sort of screen around the patios to keep the birds out. The food was terrible. The service in the restaurants was so so. Housekeeping was really good. Close to the town centre and grocery store. The lounge chairs could use a cleaning and repairs. Not sure if we would go there again.

Clean, friendly, basic & nice 3+ resort

-very clean -staff all very friendly & helpful ( especially sweet Veronica at the front check-in desk) -small entertainment team tried very hard, but you could never really see them because the stage lights were behind them, annoyingly shining right into the audience's eyes, leaving only dark shadows as entertainers. There were also 2 small light sets off to the sides, but they were only LED & offered almost insignificant lighting. A small change to the lighting could be a huge boost to  [... read more]the entertainment because you would actually be able to see them. - other entertainment: none, no disco , no piano bar, or no evening musicians in the lobby - bikes: 4 mornings a week at 9:15 you can go on a guided 1 1/2 hour ride downtown (same tour each day). -Nice ride. Bikes are not accessible other than on these 4 rides with a guide. - internet: wifi accessible around resort from your own device, 2 guest computers available for use in the lobby as well , -all free - 4 pools were nice: A) main, with activities & really loud music B) small, adjacent to main, C) family, with little slide, and D) the wonderfully peaceful adult pool next to the bird sanctuary/estuary , - no hot tub - food: always fresh fruit available at the buffet, breakfast pretty good with a fresh omelet cook & fresh fruit smoothies @ the buffet bar. The buffet dinner however was somewhat like my microwaved leftovers at home. You never went hungry though because it was good enough. There was a menu restaurant by the beach, open a few days a week, that had tastier foods (& soft vanilla ice cream). - rooms: clean with comfy beds. main floor rooms all had a hammock & 2 chairs, 2nd floor had 2 loungers & 2 chairs/table, good size balcony, open on side with neighbour like main floor, & a secluded 3rd floor balcony ( never saw the size). We really recommend rooms in blocks 1 or 2 over looking the adult pool & estuary for peace & privacy for older folks. - beach: okay to walk on but never swim in. The sand was rough on you feet soles. You can walk for hours in either direction -Spectacular sunrises. -Turtles: research area in front of the hotel. In the autumn, the big turtles come ashore at night to lay about 100 eggs, sometimes 15 turtles come at night. Early in the morning researchers dig up the eggs & rebury them in the research area in front of the hotel to hatch in safety. Then they dig them up in the afternoon when the nests have hatched & then safely release the babies into the sea each evening in front of this or one of the nearby hotels. They let the guests help dig up the newly hatched baby turtle & then you can watch them release (about 1000 per night in early November ) into the sea. We are not sure which months, if any, have no turtles though. - Downtown square: about a 20 minute walk or hop on a bus for 12 pesos (about 18 pesos per $USD). There is a Thursday Art Walk with some liveliness about the area. We, fortunately had the Art Walk coinciding with Night of the Dead in Nov 2nd, 2018. The Night of the Dead was so interesting with decorated shrines, lots of good skeleton costumes & skeleton entertainment like dancers & costume competitions, & vendors. - horses: stable across from hotel, $40 USD / hour - bird sanctuary/estuary: - very nice walk, access by hotel & a few other spots along the walk to town - Cabo San Lucas: - is about a 45 minute rural bus ride from San Jose del Cabo for 38 pesos ($2 USD) on the Purple & Yellow bus, which you catch up by the commercial center, maybe 1/2 hour walk from hotel or access by frequent city bus. Cabo San Lucas is busy, with many vendors bugging you. You can catch a water taxi to see the famous rocks for really cheap, about 10 - 20 bucks, with vendors continually asking you along the waterfront. -We chose this resort because of a great deal. We had a great time.

Great Vacation

The grounds were beautiful! Staff was very helpful and friendly. Rooms were a great size but could use a bit of updating. Food was decent, we never left the table hungry. Highly recommend the a la carte. Even though the beach is not swimable, we enjoyed walking along in the sand. Overall great value for the cost!

Excellent Resort👍💗

Very clean and friendly resort, the rooms were very clean and staff was super friendly 👍I loved the pool and the location was perfect. The entertainment was beautiful and for being there for the first time I definitely would go back! Great experience 😎

Nice quite resort

Nice, very clean, quite resort with very friendly staff. The weakest point of this resort is food quality with very limited selection. Entertainment and daily activities are poor also. Other than that we enjoyed our time there. We strongly recommend this resort for people for who food is not a priority.

Fabulous Resort

To be honest, I was a bit worried about the reviews before we went.... The grounds are absolutely beautiful and well maintained and the beach is huge! We found all the staff be great, as they will go above and beyond to get you whatever you need. The Aqua fit sessions, bingo and other games with Nahum at the main pool, were easy and fun to do with great music. If you like Mexican food, you'll have no problem finding something to eat that is delicious at this sunny resort. The restaurant [... read more] at the beach was great for a light lunch with an amazing view. Our room was clean and the bed was comfortable with 2 pillows, one soft and one firm, located right beside the quiet adult pool & bar, perfect for couples! A short walk into town or to a large grocery store and there is horseback riding close by. You really can't beat this all inclusive resort for the price and it's gorgeous pools, staff and beach. We'll be back for sure.

Great for the price

The hotel overall wasn’t bad , friendly staff, nice beach , two pools , the only down side was the food but what do you expect. Great for the price and the booze tastes good! If you are interested in going to Cabo San Lucas everyday the cabs are 40$ each way so that was a downside also

Great Vacation

The employees work very hard here to ensure their guests have a great vacation. This resort is one of the cleanest I've ever seen. The rooms are spacious and spotless. The food is just not really that great and the activities at the pools don't always happen as scheduled. More work needs to be done on menu planning and quality of food. The staff need to do a better job "marketing" the evening events; I would ask some of the staff what was happening and where that evening, and they would tel [... read more]l me nothing was planned, and then I would hear I missed it. The staff in the lunch "a la carte" restaurant need more help, or need to be trained on waiting tables; took too long to order and then sometimes the orders were lost. Pools are older and looking tired, they have steel ladders, as opposed to stairs, and for some older guests, these are hard to manage. Location is great, the city bus is just steps away and this hotel is walking distance to San Jose Del Cabo, Walmart and other sites.

Holiday inn los cabos

The resort was wonderful, spotlessly clean, great staff. We had requested a ground floor as my husband has mobility issues. Not sure where they originally would have put us but when I asked again for ground floor the registration staff upgraded us with no cost for a wonderful ground floor with nice patio and hammock over looking main pool area. There are three pool areas, main pool with lots of action and music, a family type pool with lots of structures and play things for children and a small [... read more]er quiet area for adults with no loud music allowed. Meals were ok the a la cart definitely better. There really should be more eating areas for a resort as large as this one. Also better notices about where things were and what was going on day to day would be advisable. But all in all we loved our time there and would definitely consider going again.

Small but nice

The grounds are very well kept. Rooms were nice, had lounge chairs on deck. Nice view from second floor. Staff were friendly and helpful. Did not like the beach, too much horse manure on the beach. The food was not very good at all. The dining room was too small and if you sat outside there was a lot of bird droppings on the chairs. Too many birds around while you were eating.

Enjoyable stay

the hotel is a great place to stay. The beach is exceptional, the staff friendly and helpful. The proximity to Historical San Jose is excellent, very I would recommend the Holiday Day Inn Resort the

Disappointed

Pros: beds and pillows good, enough loungers as hotel not busy. Location good half way to mega or San Jose center. Cons: a/c ok, hotel old, no breeze in lobby or walk ways to rooms. Breakfast good can't go wrong with eggs and toast, not a good variety, no option of champagne and orange juice, juices powered not fresh except one verde juice. Lunch: repeat every day no changes for buffet, the menu at beach restaurant limited but good if you want to eat the same thing every day. Supper was not [... read more] good, the standard very poor. We are out every meal for supper off resort. No good alcohol being used. Fridges in room not stocked and you have to pay for drinks. Music repeated by pool gets boring. Entertainment non existent for the most part. Closed restaurant when not enough people. Asked people to leave when closing. The staff did not help each other and stayed in there sections. We had to get our own coffee many times. Some servers pleasant others only there for pay check. No team work noticed. The pool man very good at his job. This hotel did not live up to the reviews we read and will not ever stay at a holiday inn again. We will never stay at this one for sure.

Good Resort

We thoroughly enjoyed the Holiday Inn. The service was excellent, the price was the best of the all inclusive hotels, the rooms were clean, the grounds were the best around, the pools were clean, and service at the meal times was superb, the cab service was very good. We have only one comment regarding the buffet meals. The food left uncovered soon became cold.We liked many items but they were cold so we didn't eat them. Metal covers should be placed over all food items to keep them pipin [... read more]g hot.

Good value

Conveniently located with easy walk to major supermarket, la comier (mega), and the towns main square and local stores. The hotel itself was adequate and functional although a bit dated. Rooms were clean and cleaned everyday although sometimes late in the day. Staff were always friendly and willing to help. The only negative with the room was that we had no kleenex for 3 days. The food was good with a good variety each day, including a wide range of fruits. The beach was not suitable for swim [... read more]ming due to constant undercurrent but it was great to watch the waves The pools were very good with a separate one for adults only away from the noisy children and activity ones

Amazing Resort

Very clean friendly resort! Staff were excellent from front desk to waiters to bar tenders to cooks to management! Our favourite staff were the activities staff of Allen, Lilly and Nuam( sorry for the spelling). Love the Fire show, Mexican show and Latin show!

Great Time at the Holiday Inn Resort Los Cabos

Great Resort, friendly staff, comfortable bed. Food was good, pool was excellent. Enjoyed the shows. Close to San Jose and Cabo. Everyone went out of their way to make our first trip to Mexico a great experience.

Nice resort

Hotel was spotless pools clean rooms clean almost all rooms have a view of ocean. Buffet was a little bland for Mexico and most food was just warm unless it just came from the kitchen. No cheeses and a poor bread selection consisting mostly of buns.There is defiantly no swimming in ocean and o the air canada agent said you could walk to a swimming beach in 15 to 20 minutes. I walked for a hour and a half and still didn't make it. Went whale watching and it was great saw 15 or 20 whales.