Amazing vacation

Just stayed at Bella Costa with a group of 10. It’s my 4th trip to Cuba and i was worried about the food supply but we had plenty of options and it’s honestly the best I have ever eaten in Cuba The rooms are dated and in need of love but you go to Cuba for the beautiful beaches, not the to stay ont eu hotel room The staff at this hotel is amazing, special shout out to Pedro at the pool bar We talked about when we would be going back just to see the amazing staff The grounds are well k [... read more]ept, pool is clean & no shortage of sun chairs :)

Acceptable accommodations

The rooms were adequate. Water pressure was good. Hot water available on most days. Food was limited. No24 hour options. Grounds were simplistic. Beach was fantastic. Limited activities. Very close to town which is convenient.

15 years and counting

yes we been going to Bella costa for the last 15 years at times two times a year or one month at the time, we made many friends and we keep in contact over the year , the hotel? well in my opinion is not a 5 star it need to have the rooms renovated , the major point for this hotel is the staff, always willing to help for anything that you need, anything that you need ask and they will try to please you, the food? well there few items missing but no one will go angry as everyone knows the peo [... read more]ples of Cuba are going thru majors financial situation, but the peoples are singing and dancing and smiling, the beach is the focal point of this hotel...amazing white sand and clear water, we will be going back in 3 months to see our friends and bring them the chocolates that they deserve, if you happen to go there please mention Antonio from canada

Great selection of food

Great selection of food is tasty beautiful resort beach is very nice a little rocky at some spots little far from downtown but if you can find someone to share a cab it cuts the cost rooms could be updated other than that the ambiance was nice very nice entertainment, the staff and musicians work hard don’t forget to tip they surely deserve it.

Interior sucks and Exterior is good

Resort was amazing however rooms, elevators, food and washroom vanity and water facility in rooms where either broken or not working. Resort did not even have enough towels due to which we were asked to use same towel for 4 days. View and pool amenities in resort are awesome. Beach access is good and beach is clean

Amazing Cuban time

Took my sister on a birthday trip and would recommend this resort and would absolutely go back. The staffs made you feel welcomed, from Linsay, to the amazing entertainment crew especially, Yoisel, to the best cleaner I have ever experienced Mabel. Those peopled named made this a trip to remember. I will be going back to Cuba and I will absolutely stay here. Also, Frankie as part of the entertainment crew was great as well. Had such a good time can't stop smiling.

For me, Iberostar Bella Costa was a 2 week haven of relaxation – friendly staff – great atmosphere and a beautiful beach!

I chose to stay in the main hotel – however would likely pick a bungalow next visit as they are closer to the beach. My 6th floor room was clean, well maintained and had a very comfortable king size bed. The housekeeping staff are very friendly and helpful. I chose not to have my room made up every day however Janice checked every day to see if I needed more water, toilet paper or fresh towels. Bella Costa provides water in your room in reusable glass bottles to save the ocean from all the [... read more] plastic water bottles that never get disposed of properly….I really appreciated that touch. The entertainment staff was wonderful and, if you choose, will keep you busy from morning until bedtime! Each morning starts with gentle stretching and then aerobic exercise either in the pool or on the beach. Throughout the day there are games and contests for the adults – with your chance to win a bottle of Cuban rum – and also activities for the kids. Every evening there is a show and then the disco after. I enjoyed the shows – ranging from water ballet to dance productions! One evening featured a couples game - guessing how their partner would answer questions – that was fun! The disco opens at 11 pm in the main hotel just off the lobby. Although it’s not really my ‘thing’ – I checked it out and people seemed to be having fun dancing and drinking. The lobby is stunning with a huge stone bar – grand piano – several different seating groupings and a separate coffee lounge. Entertainment was offered there every evening. Cuba still faces many food shortages – however I was completely satisfied with all my meals. I tend not to be a breakfast eater….and like to sleep in in the morning – so my first meal of the day was usually at the poolside restaurant for pizza after a while in the sun! Loved the pizza! Lunch is also available at the buffet restaurant overlooking the beautiful beach – and the daily selections were varied and tasty. I went to all 3 offered a la cart restaurants and had excellent meals – the seafood dinner in the Cuban restaurant was recommended by my server and was amazing – and at the Italian Restaurant I had the best mushroom soup I think I have EVER had! The dinner buffet has plenty of variety – although not as much as I have seen in Cuba in the past – and I enjoyed my dinners there quite a bit. A word of caution – I often hear people complain about the food in Cuba – I think you have to remember the situation the country is in – they frequently face food shortages and import many of their food products which can be problematic at different times. Cuba is not a tourist destination for the gourmand – however – if, like me, you enjoy good basic cuisine with a local flair you will be happy. I was nervous travelling in our pandemic riddled world as I am ‘older’ and have co-morbidities. The flight and bus getting to the resort was a little scary for me – however once I reached the resort I felt totally safe and secure. All employees wear masks at all times – I observed staff constantly cleaning high traffic areas and ‘touch zones’. Buffets had servers - guests were not permitted to serve themselves, and masks were required in the restaurant. The biggest ‘flaw’ I found was that the pool is showing significant wear and tear and is in need of upgrading/TLC. I observed chemicals being added to the pool daily and the water was clean, however there are many spots where the paint has worn away from the sides and bottom of the pool - and there is a general ‘run down’ feel. Having said that – the magnificent ocean and pristine beach is only steps away. I have mobility issues and especially loved how close the beach is to the hotel – how safely and easily it can be accessed – and the beautiful sandy bottom of the ocean. I usually vacation in Cayo Coco….however loved Iberostar Bella Costa and will be returning as soon as I am able! Thank you to all the amazing staff that made my vacation memorable and truly made me feel welcome and well taken care of and valued! Thank you to all my new Bella Costa friends.

Great location

The hotel needs updating but the location and people are great. Food was better then some cuba resorts we have been at. The grounds are clean and the beach is amazing. Rooms definitely need to be renovated but did not spoil our trip after all we were only in our room to sleep. Overall I would recommend this resort but keep in mind this is Cuba not Dominican or Mexico. Thank you to everyone who made our stay enjoyable.

Miserable experience

First time in a Iberostar resort who didn’t pay attention to the needs of the clients. From no towels in the room from first day to the 5 day. Most of the days had to have my key reprogram several times. The constant lies from costumer relations managers saying they go fix and never happened. No phone on my third room. The comments on Spanish about me was not pleasant. Only stopped when they realize I was aware what they was saying. ( Portuguese background in here) No cola in most of the ba [... read more]res or restaurants. Coffee most of the days was short too.

Great trip

We always enjoy going to Iberostar Bella Costa hotel because of the people(staff) we got to know over the years at the hotel. The staff as wonderful customer service. We have been to that hotel 5 times and for us it's great. Also we enjoy the selection of food choices and the service. Our rooms are ok, because we are barely in our room during the day. The beach is wonderful. The water is clean and clear very beautiful. We spend most of our time on the beach in the morning and afternoon near th [... read more]e pool for the entertainment. This hotel is close to town so we either go on horse and buggee, double decker bus or taxi. So we enjoy going to town. Due to covid things have changed in the past 2 years in town and all over. For the residents in Cuba lots of products are not available for them and the Cuban money is not worth much. For example they have no toothpaste, milk and many other things. They are thriving because of Covid. We should be greatful and lucky of what we have. With all of this happening in Cuba, the people are very helpful and friendly. We had a wonderful time and will probably go back to the same hotel when we go to Cuba.

Great resort

All employees were required to wear a mask. Although we ate at the buffet, they would put the food in our plate instead of self serve. Our room was always kept clean. The beach was amazing as usual one thing to remember is to bring bug spray as the mosquitoes were very bad. Future tourist should bring more Canadian or us cash as the Cuban peso is almost worthless.

Amazing Holiday

We have been at this resort numerous times. There have been a lot of upgrades done to the rooms, grounds, etc. This is an older resort, but the resort is kept immaculate by staff. All staff are very friendly and accommodating. From the front desk to the entertainment staff and wait staff, there were no complaints. They went over and above their duties. The pool was cool this past week, but it was sparkling clean and refreshing. It was a very windy week, so the beach was red flag for [... read more] a few days. We were able to get in the ocean the last few days of our holiday. The beach was very clean and groomed. The water fantastic. It was nice to have wait staff at the beach and around the pool - quite a treat! Food was fantastic - no complaints - lots of variety. There was no way you were going hungry. Covid protocols were in place. Masks were worn by ALL staff at ALL times. Hand sanitizer readily available throughout the resort. Cleaning of all surfaces done on a regular basis. We were not worried at all. All and all it was a fantastic holiday and we will return to Bella Costa many more times.

Great staff, amazing weather, resort in need of upgrades though !!!

This is our 8th time in Cuba so we are very accustomed to travelling there. This is a nice size resort. Staff is very friendly and helpful. The ocean view and beach are amazing. Pool is also nice size but cool. Jacuzzi's were only filled later on our vacation but water was cold and no jets. We were in a balcony room facing the ocean on the second floor. The entire room is in serious need of upgrades and repairs. Toilet tipsy, missing ceramic on tiles, furniture heavily scuffed, beddi [... read more]ng and towels greyed out. Cushions filthy and smelly, yet our chamber person did everything she could to make it welcoming, clean and beautiful towel art. Fridge was not restocked, except for water, thankfully !!! Elevators did not always work, when they did, they often did not stop level so this was a trip hazard. Entertainment (interior) area was not designed for entertainers so you could barely see the shows if you were anywhere further than the second or third row. These people try really hard to entertain and not always under the best conditions. Exterior entertainers (one of which we participated in) crossed boundaries in this period of hypersensitivity on Coronavirus and STIs. They were mimicking an aboriginal ritual and at one point, sprayed participants by putting liquids in their mouth and spraying us. That is totally unacceptable. So many diseases/infections transmitted through bodily fluids. I was shocked and officially complained !!! The food (especially deserts) at the specialty restaurants was often similar or same as the buffet but tasty nonetheless. The beachfront restaurant was very nice as it had all the food in covered display cases. Loved eating there right by the ocean. Booked an amazing private tour to Havana with our party of 6. Guide and driver were fun, knowledgeable, respectful and extremely proud to show us around. Very pleasant experience actually. Havana has had major restorations over the years since we had last been. Lots of opportunities to give to locals. Be sure to be clear on expectations because you can easily spend $20-30 pesos within 25 feet if you accept all offers of caricatures, musicians, etc... Above and foremost, Cubans are such warm and caring individuals, THAT was key and it made our vacation worthwhile. Would I go back to that resort? Likely not !!!

Only place in Cuba I’ll stay at.

I’ll start with the food. It’s the number one reason this we stay this resort. For Cuba, that is hard find. Next is the staff. Always eager to meet your needs.😃 smiling and treating me like family. I always stay in the villas, so I don’t know what the rooms are like? The furthest villas are not very good, do to loud noise from service equipment and the views are not good. But all the others are great! Service staff are also very good! I was surprised the management, was hands on a [... read more]nd always available for conversation. Not all days were tanning days, but all days were good days! I like the wide range of costumer ages and places of origin . We all seem to be there for the same reason. My next visit will be longer!!!

Bad experience

the rooms were very dirty there were cockroaches the air conditioning did not work they had to move from room 2 times, in the corridors we found several water leaks and the cleaning service of the rooms very bad do not change the towels and sheets daily very bad

Great service, clean room with exceptional staff, good food and plenty of it.

Although the hotel is in need of some TLC you can see there is some work going on to improve things overall. However, my friend and I had a great stay at the hotel and enjoyed every minute of our stay there. I would stay there again in a heartbeat and already planning a return visit at the end of this year. Thank you.

Nice

L’hotel est propre, la plage très petite, la bouffe, c’est Cuba, faut pas trop en demander. Le personnel amical et serviable. L’animation est faible. Mes besoins primaires étaient comblés, bon lit, eau chaude, mais bouffe souvent froide. Est-ce que j’y retournerais, oui mais à très faible prix. Bonne vacance à vous!!!

Bella Costa

Had an amazing time at bella costa stayed In bungslows, #754 the food was pretty good the lady who made ommlettes was amazing and towel guy was so friendly and cute I loved the resort...see yas in February..

Will never stay there again

Very unkept resort, Grass was 2’ long in places. I have 3 kids ages 4-9, there was no kids club operational, only one entertainment activity at 930 nightly with nothing during the day to entertain the kids or adults. Pool had no water in it for 10 of 14 days we were there. They did offer to switch us hotels but my family of 15 was with us and it was really difficult to keep us all together. This was my 2nd time to Cuba and the first time was a cheaper resort that was way better. Save y [... read more]our money with this place. That said some of the staff were amazing

The hotel was okay.

Nice, impressive lobby. The staff was very friendly and courteous even with some of the tougher to please members of our group. There was 3 elevators but one never seemed to be in service. There was no out of service sign, it just seemed to not operate. We couldn't figure out the number of floors. The elevator had 7 floors plus the lobby but we only counted 5 from the outside. Go figure? The hallways were well light. On our floor, there were some bare wires hanging out of the wall. Just hangin [... read more]g there. Nice rooms. Mine was great. The patio was almost as big as the room. It had an awesome view of the ocean, palm trees and the pool. The only problem i encountered was the phone didn't work. I tried to call down to complain about the noise in the middle of the night, the phone was dead. The food sucked. It really had no flavour but that was all over Cuba. My rating would be 8* of 10