Really gone downhill in the last 5 years

The hotel LOOKED exactly the same, but the Customer Service Dept. was sadly lacking in people who understood and spoke English. Also disappointed in the Air Transat Rep. who was almost rude when addressing me. I took me until Thursday to obtain face cloths for the room because they said (Cust. Serv.) that I was not listed as Premium level. The Brisa restaurant whom I had reserved was also lacking in a cook who could not accomodate people with special needs diets. I am allergic to pepper and a [... read more]sked that it not be used in my food. The result was a blacked (charred black) steak which was SUPPOSED to be beef bourgonyon with mashed potatoes and caramalized onions. I was given rice (barely cooked) and no onions at all. On the other hand, I had a reservation at Chez Gourmet and had really good service and ChateauBreand. Cooked perfectly. I was very pleased with this restaurant. Also, the Caribe Buffet Restaurant was very accomodating and had a wide selection of food from turkey, ham and the best roast beef I've had in a long time. The servers were excellent and anticipated everything. Suffice it to say, I will not be going back there again, which is a shame because that was my fifth trip to that hotel. I started going there in the 80's before there was an adult side and a children's side. This would have been my last hurrah as I turned 76 this year and was travelling alone. I found that because I didn't have a partner beside me that I was ignored at the bars and by pool servers for the most part.

Great resort

The food the staff the restaurants were amazing The bars Entertainment The facility Was incredible The golf course and staff second to none A truly wonderful resort going back in November this year I will recommend this resort to all of my friends

Amazing Resort

The hotel and grounds were exceptional. Rooms could have used more attention to as our phone in the room didn't work over half the time, no hairdryer nor any turn down service or cleaning of the room happend during our stay unfortunately.

Great vacation

Adult side of the Barcelo Bavaro complex, great location on the beach. Beach no problem getting a lounger any day, there was always availability. Water was calm and clear, swam with the fish and turtles. Ground were clean and well maintained. Staff very pleasant and helpful, even with a language barrier at times. Some activities in the evening but it was an easy 5-6 minute walk to the main area at Palace if you want more late night activities. There was always good food available. We found th [... read more]e Buffets often had the same if not better food than the restaurants. Had our best meal at Santa Fe. The buffets at the Palace had more choice than Beach but were much busier. The room ( we were at the basic level) was dated but had what you would need. Most rooms close to the main area. The gym at the main resort had decent equipment for a resort but was busy at times. Had something taken from the shelf that was never found, not what you would expect at a higher end resort. We would visit again and would recommend the adult side for a relaxing vacation

Amazing food very clean

Grounds were absolutely perfect...beach was beautiful. Everything was so clean and staff were helpful. Room was dated but very clean. Very difficult to get a chair by the pool if you didn't play the "towel chair saving game"

Spectacular Resort

This resort is very well kept everything was clean and they were fixing and repairing anytime it was needed. The air-conditioning was fabulous, always had hot water. The service at the buffet and pool was a bit laced seemed a couple of the waitresses did all the work. A couple of times we had to wait for towels. Very nice resort!!

Great family vacation.

The beach was was clean and no waves. There were plenty of bedchairs on the beach. It was for the first time going to a resort south and we didn't have to go early in the morning to leave a towel on a chair. Amenities were nicely maintained. The buffet was great, good food selection. The check in was a bit longer, otherwise it was a great vacation.

10 Day Vacay

The hotel was excellent in layout, upkeep and service. The pool and beach facilities are top notch and well maintained. A couple things that need improvement are the evening entertainment….need more variety and 11pm ending is much too early for an adults only vacation resort….it seems like that is planned so that most will continue over to the Palace. The food was generally good but could have more spice and flavour added but overall was good.

Great beach

The grounds are beautifully kept .The beach is great and you never have a problem finding a beach chair. The food is good and alacarts are awesome. My only major problem is even though I don’t spend much time in my room other than to sleep the rooms are terrible and need major updating and renovations. My room had wet paint dripping all over. Bathroom Door handles were broken. Patio door had no latch and no lock. Very rough interior.

3 Star Hotel

Great staff except for dinner staff at Brisa, issues fixed same day, quality of buffets are good but Chez Gourmet had the best service/ food.The location was not relaxing either. Power boats zoomed by with screaming drunks and loud music playing on the boats. Right out front of the beach was holding tanks for dolphins and to the right another was a bar for people to drink so it was not very relaxing. Beach had pockets of grass and seaweed, it was shallow out to the buoys which was nice. No sha [... read more]de on beach except for palm trees, should have umbrellas.

Not beach friendly

Seaweed issues on the beach daily. Staff did its best to clean up. Rooms are dated and not enough towels provided. Not enough shade on the beach. Trees to not provide adequate shade. Cabanas should be installed like other resorts on the beach. Eye sore views of the dolphin cage and the party structure was a turn off. Food was good. Buffet was at times better than the À la cart restaurants. Upgrades are definitely needed to give a better customer experience

Everything for everyone

The Barcelo is a huge resort, our section the Bavaro beach adults only was perfect for people looking for a relaxing vacation. Small and convenient, everything was a short walk, pool, beach, buffet and bar.The rooms were in three storey bungalows that were clean comfortable a little dated but no issues. The food was tasty and lots of variety in the buffet. If you wanted to eat in the a la carte restaurants, you need to be flexible when you eat as reservations times can be various with availabili [... read more]ty. The pool, beach and ocean were great, chairs were usually available unless you arrived later. Staff were friendly and accommodating, I would have no problems returning there for another vacation.

Golf vacation

Rooms are dated. Not like the photos. Food was sub par or below, service in most restaurants terrible, shows were boring, Sport's bar was good, had an excellent variety of sports on the TV’s, pools were great, awesome beach, golf course in great shape.

Perfect beach

Even if the resort was full, it never seemed that there were too much people. There was always a long chair available or room in the pool or on the beach. he beach is really beautiful and there were a lot of sea turtles in the algae. The animation team is funny and does a great job at keeping people busy. The buffet is always detailed and provides a lot of different food. La Brisa and Kyoto were our favorite themed restaurants.

Amazing Resort

This resort exceeded our expectations. The staff were amazing and went above and beyond to make our stay a pleasant one. Our room was situated on the ground floor of the first building which was perfect as 2 of our party were mobility challenged. We had easy access to the lounge, the gift shop, the bar, the buffet, the pool and the beach. I love how the beach is just a short stroll from the pool. The food was very, very good. How I wish I was back there enjoying a Banana Mama!!

Overall review for Bavaro Beach and Palace

Beach and pools obviously were incredible!!! Thank goodness they upgraded us as I was shocked by the state of the first room they gave us at the Bavaro beach. We are used to a standard room but this was not 5 star!! Also, when we are at the Bavaro beach hotel before the upgrade they said only 4 restaurants were included and all the rest were additional amounts of money! Service depended on time of day and staff restaurant etc. but it wasn’t great. We had to constantly chase people down  [... read more]for glasses cutlery at tables etc. Drinks also depended on who served you but honestly many were watered down and I felt like I was just drinking sugar water at times. Loaded with spring break Americans at the Bavaro palace. We did walk back and forth to the Bavaro beach hotel quite easily though. We felt like the buffet and drinks were better there. Food was the biggest disappointment overall and not at all comparable to the hotel I stayed at in Punta Cana 2020. The restaurants were just okay. Perhaps this is the reality now at resorts? ? Having said all this, we had amazing weather and loved the walks on the beach and the upgraded room!!!

Declineing Resort

My wife and I have gone to this resort 5 times now. We have noted this year in particular a poor quality of service at the main buffet. We had to wait for tables to be set even though there were few people being served. Busing tables was slow. The quality of the room cleanup was also poor this year. The rooms were poorly maintained with closet doors difficult to open as well as patio doors. No facecloths in bathroom. No pad on ironing board. Did not replenish the coffee etc in the room. I [... read more] did notice the resort spent money on two buildings with a pool that extended in front of some rooms on two buildings. Given the poor state of things like leaking toilets, faucets that leaked etc. the money may have been better spent on upkeep. We enjoyed out time at this resort but given it's decline I will be looking for another resort. Also of note is some of the staff charged with bringing beer, water etc to the rooms often offer you a bottle of rum for a large tip and bring it in wrapped in a towel. Not quite above board.

Great stay - just a few minor issues

My wife and I just got back from Bavaro Beach. A very enjoyable stay, great restaurants, great beach and an excellent golf course. What we liked the most was the breeze off the ocean which made it feel cooler! Helped on the golf course too. Try the French, Japanese and Seafood restaurants…La Comedie, Kyoto and Coral. Plus several others like Santa Fe, Dolce Vita Chez Gourmet. Service was basically good although it took over a week for the drain in our tub to be fixed. And communica [... read more]tion was an issue at the Pro Shop as was their clothing inventory. Not much of a selection in terms of sizes. I would have bought stuff but they did not have any XL sizes. We would love to go back.

Awesome place

We had perfect weather, which makes the vacation. The food was very good , cannot complain! Entertainment was awesome! Grounds were clean ! Was nice to see some ducks n ducklings, fish in the pond , turtles. They have mesh so the birds can’t get in to the buffet area, which was nice to see. Some birds were smart enough to get in tho! ? weird set up for the bathroom, (shower n toilet) very tight. Beach had lots of weeds n grass, of course workers were clearing a number of times a day, that was th [... read more]e only downer , but we had a great vacation

Great week!

Eliana Anton from Trip Central got a good package for us three. Looking to play golf , we had to deal with afternoon reservations but we had a great time. ( not necessarily if we speak about golf performances but it is another story ! )