Worst resort ever!

I booked a swim up room at this resort but there is no such thing here. All the entrance to the pool are on the opposite side of your patio doors, therefore you have to walk around the building, then walk around the pool to enter the water. They have no service at the buffet. If you want something to drink you have to get it yourself. Maids say they will bring towels in 5 minutes but you end up calling main lobby for someone to bring them while you wait. Woke up to a flood in my bathr [... read more]oom. Water was coming down from the ceiling light over the sink. All my toilettery and bag was soaked. My cell phone was plugged in and sitting on the bathroom counter and that was also wet. When you shower the so called shower door isn’t wide enough to prevent water from getting your floor all wet and there is mold and mildew . Beds and pillows are horrible to sleep on. They also don’t have designated smoking areas so one can imagine how suffocating it can be to sit at the amphitheater or main lobby. Now I understand why some of the customers keep going back! Just the place smokers love to go but if you are a non smoker it’s horrible.

Not the greatest

This resort I would consider a 3 star maybe. The buffet food was terrible and the ala cartes were not much better. Rooms were clean but beds were uncomfortable. Maid left our patio door unlocked 3 times. Internet was only available free in one area and you had to rent this modem to carry around with you if you wanted it in your room which you had to put a deposit on and cost $10 a day in American money. Front desk staff were rude and not helpful and didn't understand or speak English enoug [... read more]h. Was not great for people with disabilities. Lots of improvements needed here for sure. The entertainment was not great either

So So

Pros - close to airport, clean rooms, enjoyed facing poolside where we were, staff friendly Cons - Chicken coop behind our rooms, rooster crowing from 5:15 am - extremely annoying - not rooster's fault - it was a rooster!! - Lobby renovated, but rooms very old and showing age - Worst, most hardest bed ever used. It was awful. - no beverage table service at main buffet. - Beef was terrible even at A La Carte

Understaffed

This was our third trip to Vista Sol. The beach and grounds are gorgeous, but the service has deteriorated. Our bathroom was never cleaned, drinking glasses in our room appeared to be rinsed only (still not clean), and the people working at the buffet were run off their feet. No one served coffee or wine - guests had to get their own, and it was rare to find a cleared table. I would expect this perhaps if the resort had been busy, but it really wasn't.

Perfect Resort!

I really enjoyed our time there I even tried to stay longer! The food, entertainment, rooms, pools, beach and hotel staff were amazing! I would highly recommend this resort! Loved it! Next time I will stay longer as 7 days was too short. The fact you can also walk to everything was a big selling feature for us! Keep up the great service we will be back again!

Resort is absolutely beautiful!!

This hotel is gorgeous!! You couldn’t ask for anything more. It is a perfect size, as it is not too large but certainly not small by any means. The pools are clean with ample room for everyone. Beach was STUNNING!! Very clean and tons of chairs for everyone. We were a large group and never had a problem finding space. Good was fantastic, especially the Mexican and Asian a la cartes!! My only complaint (and certainly didn’t hinder our vacation) our check in was a bit upside down unfort [... read more]unately and did not go smoothly but was eventually sorted out... otherwise I truly couldn’t say enough good things about the staff! Bartenders and entertainment were always great!

Amazing Resort!!!

We really enjoyed this resort. Nice and compact!! Everything was a short walk away...2 minutes tops. Food was good, there was lots of variety. The spaghetti at lunch and supper was amazing. We went to 4 of the 5 a la carte's and would recommend them. Asian, Mexican, Gourmet and Italian. We heard not great things about the American BBQ so we avoided it. The staff were polite and helpful. The best part was the beach...lots of sunbeds available so you never worried about finding one no matter [... read more] what time of the day you went. Bathrooms need a bit of an upgrade but they still worked. We would go here again!!

Worst Experience!

The beach was covered in thistle, and dirt, the paths were muddy,the food was bad, we had NO water for 3 of our 7 days and only cold for 2 more. I paid for gold club and had the worst time. Never again.

Outstanding Time

Hard to compare to other resorts as this was the only one I've been to, but I had an absolutely amazing time. Our room was quite clean and well kept with all working facilities. There was an abundance of activities to do on the resort for all ages. Our agent with sunwing who you could talk to at the resort helped us immensely with excursions and speaks very fluent English (Daly and Wesley) as well as some local concierges with the resort (Stephanie Ali). The a la carte restaurants were amazi [... read more]ng, especially the Mexican. The buffet was decent depending on how picky you are. Only complaint would be to leave the pools open in the later hours, but I understand they need to close for cleaning. Overall had an amazing time and loved every minute of my trip.

So so

Beach was beautiful food terrible entertainment okay but get rid of the aggressive time share guys they are annoying and way to aggressive. Food was terrible the worst I have had in the DR. Room service okay beach beautiful but I would not go back!

We loved it!

On our way to this resort I started reading reviews again and was actually terrified by our arrival! But we were pleasantly surprised. For the money spent this hotel had everything we need. The only difference to us between this and a 5 star is no service on the beach or for drinks at dinner etc and the food was just a bit less spectacular. Once we figured out how to eat at the buffet it was quite delicious... they had a lot of seafood, the pasta station, etc. Breakfasts were great with the [... read more] omelette station, yogurts and fresh fruit. I enjoyed the cappuccino machine. (But you have to serve yourself). We liked where our building was located in the middle of everything, we were in building 1, room 1106. Ocean view was worth it in my opinion. The best restaurants were the Mexican and Gourmet. I got a bit of an allergy at the Italian. The beach is the most beautiful we’d seen... we didn’t see any shows as we were in bed early. I got badly sunburned so make sure to take care the rays are very strong. I did have to use the medical centre and it was great. Got cream and medications for my sunburn. We enjoyed the quieter pool, but swam at both. The grounds are beautiful. The room was basic but we did have good air conditioning. I tipped our housekeeper in person and she made sure we had lots of water and towels and even brought us air freshener :) which I appreciated! If you are on a budget but want to see Punta Cana and aren’t that fussy this hotel would be right for you. We travelled as a family, 2 boys age 11 and 14.

Vista Sol is Just So So

Cons- The beds are hard as rocks. The food is mediocre. No great drinks. The staff lacks english speaking. The trees at the beach are too tall so u chase the sun in the afternoons. Pros- The resort is clean. It is small enough to get around easily. The price is right. The birds and iguana pit add interest. The beer on tap is always cold.

Nice relaxing week

We are happy we came to this resort. Our room in Building 2 was very close to everything, we were on 4th floor with an elevator. We booked a la cartes for most nights and enjoyed the Mexican and Gourmet. The drinks are very good, but the house wine is disgusting. We ended up buying bottles of wine at the supermarket close by for our evening meal. The staff we dealt with were always helpful and spoke English. The grounds are very well kept, and we really enjoyed the peacocks and birds on resort!

Amazing Resort!

Very nice resort. Our room was amazing!!!! Very clean. and close to the pool. The food was good especially at the Sports Bar. The nachos and the chicken were amazing. The bartenders at the swim up bar were not very friendly and not very talkative. It was nice to see the peacocks walking around.

Beautiful resort

The grounds are beautiful. The food is good lot's to choose from. The staff are friendly and cheerful the rooms are clean and the BEACH is BEAUTIFUL. Had a wonderful time.The receptionist named Lady was delightfull Everyone at the lobby bar as well as the beach bar made us feel at home. The service is by far the best II have experienced . I definitely will be back

Beautiful Resort

We opted for the swim up section which seemed to be the quieter area and just what we wanted. The A/C worked fantastic and the rooms were spacious. It was such a treat to have a pool outside the patio doors. Each section of the resort has thier own bar section with a variety of drinks to choose from although there was a charge for premium alcohol. The grounds were always immaculate and beautiful, lush and very well maintained. Food was plenty full with many different options to choose from and u [... read more]nlimited a la Cartes. The staff were always willing to help whenever asked although the female staff really needed to smile more. All in all it was a great trip excluding the abundance of vendors on the beach, on a tour and basically everywhere including at the resort one night. It got tiresome and I found it hard to ignore them after a simple hello gesture. Once you say hello, they want you to look at thier stuff. I didn't appreciate them on the beach as well it got so annoying we had to leave. It's a beautiful place despite the vendors.

Never Again!!!

I have travelled to Punta Cana many times and stayed in various hotels. But I think this is one of the worst hotels I've ever been to.The staff we rude and had no customer service and the food was horrible!!! I would not recommend this resort to even my worst enemy. My room was dirty when I first arrived and when I advised the sunwing representative about our issues with the room, he said he will get back to us and never did. The security allowed all the locals to come on the beach all day an [... read more]d basically harass everyone to buy things or to get your hair braided, when all I wanted to do was relax. Will not be returning to this hotel again. My favorite hotel in Punta cana is Barcelo Bavaro Palace Deluxe... nothing has topped that one yet.

Great Vacation!

My wife and I spent 14 days in June 2017 at Vista Sol Punta Cana resort. It was a fantastic vacation. We stayed in building number 3, which is renovated. The room was very clean and pleasant. The resort is well maintained, clean, and there were many spots with shade on the beach. The buffets had a lot of variety and we enjoyed the Italian restaurant. The check-in experience was quick, without any issues. In summary, I recommend this resort. Great value for the service. Irena & Iwan

First and last

Stayed at the vista Sol for 9 days. I have been to Punta Cana many times. I don't need fancy rooms but I do expect some service and a little respect from the workers there the front desk staff need to be taught some PR skills the ignorance of one misses was much to be desired. A door that don't lock was no big deal to her. A phone that don't work. Had to get friends to call front desk at 6;30 for towels. At 8:50 still didn't have them. And don't go to front desk looking for an iron. Which is u [... read more]sually in you room. Her answer to that. This is not a five star hotel. Only thing in your fridge. Was two bottles of water, note if you are lucky. But if you visit with you husband who is Dominican. Your fridge would be stocked. Mind you paid the same for the room every day. Don't look for service in the buffet cause that's not happening either I would never go back there again.

Great resort for the price.

The best part of this resort is the beach. Lots of shade if you want it, or not and great for swimming. I would rate this resort just short of a 4. No premium liquor and the showers could use an upgrade and some of the beds are very hard are a few of the draw backs. The little things that they don't have are. Face cloths not uncommon for Caribbean and kleenex. The pros good size resort, no line ups for food or drinks and the cleanest washrooms i have ever seen in any resort. I would go back to t [... read more]his resort if the price is right.