Management Terrible!

The front desk manager was terrible!! We paid extra to be in the main building and we were told it was full. People that came in hours after us were given rooms in the main building and even the next day. We have been going here for about 5 years. I filed a complaint with the agency in Cuba and will filing a complaint with Air Transat here.

Not so great

We spent week here, we were in the jail or dungon. the new part of hotel was much nicer. The foods was hit and miss. The beach and ocean were wonderful. location was nice cause it was on the strip but the street noise was constant.

Good resort

Everything was good. the grounds were kept clean. Nice beach the food was good. I like the location of the resort. The pool was clean the workers were friendly. The entertainment was good. It is a small resort

Amazing Beach!

I'd steer clear of this hotel, if you can. The bathrooms were always broken, 1 stall out of 2 in each of the public bathrooms was nailed shut. We were put into a single room for the first 2 nights which was very small, dirty and the windows and door hinges were broken and the door knob was missing. The safe was even seized in an open position so it was not functional. I think starting out in this room put us in a bad mood because we got in at midnight and we were tired. We weren't fond of the f [... read more]ood at this resort, looking at photos of other resorts in the area the food looked like some effort was put in. There was very little here and the same dishes were at every meal and dishes that were seemingly created out of mixing other dishes together. Lots of flies in the morning and the fruit was never ripe. We had bananas only 1 day which was a nice treat, but we ate off resort quite a bit. The fruit juice wasn't real, it was basically sugar water. The snack bar consists of only 1 item which was usually a hamburger. Where are the chips!? Our second room (the double room that we actually booked) was so much nicer than the single room 'apartment' we were put into at first. This seems to be typical of them to put new arrivals in there. If you do go here, visit Julio in the bar and Emerio the bellhop. Some of the staff here were so great but others barely cracked a smile the entire time we saw them. Weather was great, water was beautiful, beech is amazing and it was entertaining to watch one of the lifeguards make out with a guest and then eventually go off somewhere.

Always my Favourite

Jan 16 to Jan 30, 2020. This was our third stay at Club Tropical in Varadero. We love it because of its location (Calle 21), is literally on the beach, and is perfect in size. The on-again and off-again bus stops right in front of the hotel. The front desk people , maid staff and food/drink staff are very receptive. If you come to them with a smile and patience, I believe they would do anything for you. The food is always fine. It does not have the variety that the larger hotels have, but most [... read more] everything is tasty. There is obvious effort to keep the grounds litter free. The beach is clean. Lots of new beach chairs and shady umbrellas. It was a surprise when returned to the airport and informed that we could no longer use our CUCs to purchase our Duty Free. The shops will accept only Canadian and American funds. I will be sure to purchase in the town and pack in my luggage. We will return to Club Tropical again next year.

A bang for your buck

Clean, staff is nice, food is good and the beach is amazing. Located in downtown Varadero. AC worked thankfully. Don't expect great luxury or commodities. Good place for a low budget. Family friendly. Quiet place to relax. Staff is flexible on all requests. The towels are too small. Bring your own! I was shocked when I was told I had to use that small towel. I requested big towels and they were able to accommodate and give us 2 big old towels. Bring your own towel as a piece of advice.

Just "Okay" for the Price

We have stayed at this resort twice previously. This past trip we were a bit discouraged with being out of eggs for four straight days..and no ice cream as prior. Most non-smokers were not happy that there is not any designated areas for smokers and there certainly was a "very large" number of smokers at this resort which made the non smokers like ourselves stay away from the bar area and front lobby which are somewhat enclosed. Even at the pool we were made to move as there seemed to be  [... read more]little respect for young children and non-smokers. Very little respect for Non smokers; vulnerable Seniors and Children As a former Customer Service Trainer I believe the staff needs to realize that in order to get great tips they need to provide Good Customer Service. smile..acknowledge etc. Not be miserable because you aren't receiving them... Standard rooms are below standard so be sure to upgrade. This location is amazing as you are central to all ..a few simple updates; restricted smoking areas and better service and it would be an ideal hotel.

Great resort

We enjoyed our selfs these lots to eat food was way better than expected we ate very well and drink we’re great the staff was awesome and took the best of care of us rooms were out of date but clean and the house keepers did a great job... everyone was very friendly.. we will definitely be going back

Will not put on weight

Food available was inedible. Really, I was there. Keeping in mind Cuba does not have much to work with as far as variety & quality. One will not starve as there is lots of restaurants all in walking distance. Drinks were very good. Service & staff wonderful. We were there for week of Dec. 7th Nice small hotel on the beach. Clean. Great location. Been there 3 times. Will be trying an other hotel next year only for the food factor.

Endroit familiale intime et plaisnt

Pour le monde très plaisant endroit bien placer pour sortir a Varadero et très belle plage personnel très souriant et joyeux accueillant contact très appréciée endroit sécuritaire et amicales hôtel aéré et bien décoré dans la simplicité

Amazing Resort .

I've been to Cuba about 59 times , but this was my best experience in a cuban hotel. The resort is beautiful and the people are extremely friendly. I will return back to this resort for sure. My wife and I loved the food, beach and the staff.

Great time in Cuba

Everything was great except for the loud music playing till 11PM. But hey its Varadero and it is like that at other resorts also. The omelets in the morning were very good. You can choose what you wanted in it. The buffet had always something to chose from. The location was awesome. We were right on the beach. You could walk out the front door and walk around downtown Varadero. We found a great pizza place. The staff were always friendly.

Great resort

Excellent location, wonderful 🏖 friendly people and great relaxation resort. Being close to all amenities was a plus for us. This is my 5th time back to the same hotel after trying few others and now this is the one for me and my vacation resort.

Great staff

The hotel had great staff and everyone was very friendly. The buffet was not good but the beach made up for that. Hotel was right in the heart of downtown which was convenient. The rooms are ok - but small

Nice and peaceful resort

Vacationing to relax enjoy the beach the nice weather, we enjoyed all aspects of our needs in a friendly atmosphere clean and pleasant personnel. Close to all amenities restaurants, stores and attractions. This is our third time in the same hotel after trying few others which we disliked. We will surely go back again to the same hotel. Met few Canadians who also were regular vacationers in the same hotel. Thanks we had a great time.

Easy access

This is the 5th time I have stayed at this hotel for its atmosphere, very friendly staff, directly on the street, beautiful beach and easy access. 30 minutes from the airport. I will return next year!

Mixed Emotions

Beach was beautiful, food was edible (people always say you don't go for the food). We had a beach front apartment. It was nice of the staff to put all travelers together instead of separate rooms. Staff was very kind! The male staff were very flirty (sometimes too flirty). I did appreciate the flowers I could place in my hair and the coconut drinks - that was a nice friendly gesture (be ready to tip). There were two bars located on the property. It would have been great if they both s [... read more]erved the same drinks 24/7. At least is the day bar/snack bar could have had longer hours. There was a BIG issue with bugs in all of the rooms. Mainly ants, some guests wouldn't use the washroom in their room, they used the lobby washroom. We found cockroaches in and around our room. They offered to switch rooms, but the bugs were a problem everywhere. Did not have an issue with sand fleas (we did use bug spray just in case). Entertainment/music ended by 11 pm. I think this was a resort more for locals and an older crowd. It was in a great location, downtown, walking distance to the markets, banks, and other shops. Great pizzeria (Honey House) close by. Wifi is not including in your stay. You can walk a couple blocks to purchase a wifi card (1 peso for 1 hour). The first few days the resort did not have money to exchange, we had to walk to bank (remember to bring your ID if you go to the bank). Pillows were flat. Wasn't the most comfortable sleep. Bathroom towels were very small and you don't get enough. Swim towels have to be rented for 10 peso each, you give the deposit and get you money back at the end BUT be very careful to read the paper you sign! Make sure it has YOUR name on it. They had use sign a paper with an incorrect name and we have to show driver's license in order to prove that was our deposit in order for us to get our money back. I would not stay here again.

Club tropical veradero

we had a great agent and flawless booking procedure. however, the room we got when we arrived was not what we booked. we booked 2 garden rooms with terrace for the 4 of us . 2 adults 2 teenagers. we received a "2 bedroom apt over looking the beach" the view was lovely. the room had a kitchen full of ants, the 1 bathroom in the boys room shower did not work and the ants were coming up from the drain and all over the window. the one bed that was against the window had constant flow of ants on the  [... read more]wall that made it impossible for him to sleep there. we reported everything. the hall way had a leak coming straight down from the A/C unit in the above apt that made it impossible to keep a dry floor and we needed to keep a towel on the floor to prevent anyone from slipping. we needed a can of bug spray for the unit from the hotel. we had a welcoming cockroach that again made it very difficult to sleep for feeling as though it would be back on our beds. it was not till wed. that we were offered 2 other rooms, but given the comments of other guests who had the same issue there was no point in moving . my eldest son slept only 2 nights with us for the week we spent on our long awaited holiday. he found alternate accommodations. tried to get my 20 CUC back to return the towels and they had my name attached to someone elses room and i had to prove thru signature on the cards that they had made an error to get my money back. sadly the money I spent on a budget hotel on a single parent salary to give us a long awaited little holiday away to give us a nice time away was not the best experience at this hotel at all. I would never go back there and I would certainly never recommend that a t/a recommend it. sadly the online views are never what you get when you go to cuba. we wanted something close to town for the boys to have somewhere to go . the next time I can afford to go I would book an all inclusive that you would have no reason to need to leave for . an all inclusive with amenities and games for the boys. broken darts for the board, only 1 pool cue for the pool table of which there was 2 but you could never play together. not a great experience sorry to say.

Great Location ...not so great accommodation.

Public areas were well maintained but the accommodation had seen much better days and definately did not live up to expectations. The location was great. Right in town with restaurants, bars and markets Within walking distance. Beach fabulous. VIP check in for return flight was definately a waste of money.

Central

This hotel is absolutely perfect for us! It is in the middle of town ,central to banking, shopping, dining. The people on the resort are wonderful. Everyone is nice and helpful. We have stayed many times before and will continue to book here.