Resort as a resort

Every time it gets worse and worse... Since December, beach towels have disappeared. I had to remind them for three days. Strange disappearances of plastic cups in bars. Food, well, there are some oddities here, then there is no dessert, then something else. The rest is pretty normal for Cuba. People are friendly. PS. Well, in the end, at the airport of Varadero, the company Sunwing distinguished itself. An hour in line for check-in and baggage!!! One employee at the check-in for elite p [... read more]assengers and one for everyone else! This is certainly a huge gift from the company Sunwing.

Avoid resort

Other than the beautiful pristine beach at the resort, the food was awful, service was mediocre, 4 big cockroaches in our room, hard time getting beach towels and shower towels, cold showers, etc... we had originally booked the starfish resort but the flights were cancelled so we had to pick another resort leaving the following day from another city. I've been to Cuba quite a few times and really enjoy Varadero... I never complain about the resort food as I don't go to Cuba for the food - I alw [... read more]ays manage to find something I like. However, the food at Muthu Playa was well below what I was used to from the other resorts. Buffet only, minimal choices...we pretty much lived on ham sandwiches all week. And yes, I sound awful saying that knowing that many of the Cuban people are suffering. But compared to other resorts who are deemed 4 stars like Muthu Playa, the food was not even close to being comparable. Restaurants in town were amazing however, wish we had brought more Canadian money! We will return to Cuba but not to Muthu Playa unfortunately.

Great for the price

The staff made the stay at this resort excellent. Xavier was a gem , the resort needs some TLC which they started. doing while we were there. The food was ok would never go hungry. The beach was clean and good for kids and people who dont like deep water. The rooms were clean and in good condition the only downside was shortage of towels

Never returning

Staff friendly food was good at first but we ate same thing for 7 straight days. 2 ala cartes and basically food came from the buffet and just fancied it up. Towel chalet was closed whole trip so we had same beach towels all week. Getting toilet paper n shower towels was an issue. Bar staff excellent, pool setting was amazing. Room service lacking due to in staffed.

Good bang for your buck

Hotel lacks towels (beach towels), most staff was friendly, ran outta tequila at the bar and didn't restock, were out of butter most days, buffet was decent for Cuban standards. Omlettes were good but only had tomatoes for it 1 day out of 7. Rice and beans very good. Lots of pork amd seafood which I don't eat either, but was always able to find something to eat. Chicken sandwiches at the snack bar were very tasty but they never put enough chicken in the sandwiches even when u ask. Never went int [... read more]o the pool but it looked nice. I'm a beach girl, was at the beautiful beach everyday, even our last day when it was a lil chilly (20°C) but I was still at the beach. Thinking of coming back to this resort with the kids in a few weeks. Only real downfall was the $20 cab rides to town to go out for dinner other than that this resort was pretty decent!!

Sun get away

As per Cuban standard the hotel was not chosen for food or luxury accommodation. Sanitation was poor Masks not required and we were only patrons wearing mask in confined areas. No hand sanitizer in buffet or indoor areas no cups at outdoor bars and just hand wash rinse on cups at coffee bar. Limited or no supply of expected food at buffet no butter, jam or peanut butter. No potatoes of any kind, no bacon or sausages and no French fries Hot foods were barely warm Room amenities -ant or  [... read more]nit problem on surfaces of bathroom and bed tables no hot water entire stay. Terrible sewage smell from toilet and outdoor areas as well. No bath towels available and no wash cloths. Had to dry with hand towels. Tipping for everything is expected. Tipping maids well and bottled water was quite satisfactory in the room Plus side to the stay was 7 days of glorious sun, sandy beach and beautiful ocean. Always lounge chair available at the beach and pool. Always something at the buffet that would be satisfactory to eat such as bread rice and salads. Desserts the same but always plentiful Recommendations if you go Take towels wipes and sanitizer Take personal cup for coffee and cold drinks Take bug spray and sun screen

Good experience overall!

Not a 4 star ⭐️ for sure but staff was great & (sport) facilities were good overall ! Everything is nearby (pool, beach, buffet, etc.) which was great to walk around quickly Food & room were the most disappointing things in our stay .. but you know it’s Cuba ! Beach & sea were wonderful !

Good resort

The beach was the best part about this resort. All grounds and pool area was nice and kept clean. Staff were nice and very helpful. Reception gave excellent service and were able to help us out with everything we needed. Rooms were the downfall of this resort. Upon arrival, we had 3 single beds in our room, 1 bed without sheets on it. Our front door didn't lock and the air conditioning was working, but we could not change the fan speed or temperature. The following morning reception upgraded [... read more] us to a different room that was much nicer. In the second room, we could not control the air conditioning again, but it was at a comfortable temperature. The bathrooms were clean and the room was always stocked with water. The room also had 3 small hand towels that were never changed for a clean one all week. We asked the maid many times for clean shower towels but weren't able to get any. She just kept saying no towels. By the end of the week, our 3 small towels were dirty looking. One issue we had at Muthu was no available beach towels. Every time we went to get a beach towel they told us "no towels today and no towels tomorrow too". We went 4 days with not having a single beach towel. Finally, on day 5 we were able to receive 2. We didn't use them on the beach however, because we wanted a clean towel to shower with. I would HIGHLY suggest you to bring a towel from home, just in case. Food at this resort was very good! We always had fresh omelets, meats, and veggies. Lots of food options that they would cook on the grill in front of you. Service was good at the buffet if you left a small tip. Another slight issue we had was the bar kept running out of plastic cups. We forgot to bring our own reusable cup from home. I would recommend to bring a cup from home to avoid this issue! Overall we had a great stay and enjoyed the BEAUTIFUL beach every day. We played lots of beach volleyball, water aerobics, stretching, and soccer. There were plenty of activities to do at Muthu and we would come back again.

Good resort

Very good service service at the reception. wonderful beach. Relatively normal buffet. OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK ok

Excellent Resort

An excellent resort. Very friendly staff. Beautiful beaches. Food was best we have so far in Cuba. Would return. All our interactions with staff were so pleasant. The resort offered a Cuban Party with grilled lobster Amazing !!

Fantastic Staff

To be honest the hotel is getting run down a bit, but they’re working on things like new comfortable mattresses, new bathroom facilities, new walkway/Bridges to the beach. The food wasn’t good the first day but the remaining 6 days were great, especially for Cuba, fresh breads, meats and vegetables. My favourite is the beach and the staff, the beach and the water are beautiful and the staff, they appreciate tips, smiles or kind words. I’ve been to more comfortable resorts but the staff  [... read more]are cranky and are often displeased if you don’t tip, whether the service was good or not. But at Muthu Playa Varadero, they aren’t like that, in my dozen trips to Cuba I have to say they have the nicest staff, always trying to give you a great vacation!!!

Amazing resort

One of the best beach's beautiful grounds good food and good service they make good cappuccino every year they make new improvements dorris and lili make sure the customers are well looked after right up to the time you leaving

Resort

Room was clean and tidy. food was terrible, no bowl for soup, food rationed, no spoons, only fork and knife and poor variety in food . No milk for the last two days.wwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww

What a shit hole.

This place needs a wrecking ball. Must be West Jet's idea of a joke. After two days I demanded to be placed at another hotel, oh and they skidded me for an additional $ 425.00 No more Cuba and no more West Jet.

Worst resort

I wanted to enjoy my stay so bad... The resort is run down, the rooms are not clean at all! If you don't bring your own cup to drink out of.... Have fun finding a clean glass! The staff was rude and could care less about your stay. Watch out for the security guards if your a lady... They do not respect boundaries or care about age limits! My daughter was only 14! Do not buy alot of peso's as they only accept cdn $ at the resort and most places take only credit card! I will never at this place ag [... read more]ain or will be returning the Cuba for a very long time!

Nice little resort

It is a little resort that means everything is near.Drinks could be better and food was okay ,always the same thing in the buffet entertainment was good but always same songs for the bad but nice cuba rythm beach is always nice and it was that reason we went at this resort was our second visit at the resort and our room was the best great view what we wanted staff very friendly but because of covid they had a limit of supplies they didn't have can beers or cola in the room like we usually do but [... read more] we got a bottle of water every day, beer was on tap coffee,eggs,shrimp,rice,chicken and hamburger was good would I go back and I would say yes for sure but depends on price

Great place

This was our first time to Cuba and did not know what to expect. At first, it seemed a little run down but as we entered you could tell there had been some recent renovations. Rooms were clean. Housekeeping was great. Everyone was practicing social distancing for the most part and masks were still Mandatory. Cooks, Servers, and everyone employed at this Resort were friendly. A definite recommendation.

Relaxing vacation, amazing beach, great staff

Hotel was much better than what I expected. Grounds were well kept, staff is cleaning and sanitizing on regular basis. Service was surprisingly quick. Selection of food was limited, but we never went hungry. Show time was amazing every night. Live music at the beach restaurant and in the lobby. Beach is stunning! This is the reason why we go to Cuba. The beach is amazing, shallow warm waters and soft sand. There was always free umbrellas, they sanitize the chairs regularly and beach was kept ve [... read more]ry clean. The covid test was done quickly, took 15 minutes, results came next day. It was great vacation!

Its not a 4 star hotel

Poor costumer service food at al la carte its crap the buffet is always same food everyday poor cleaning at the rooms bartenders dont know how to mix drinks rooms are old broken furniture showers are small and dirty and i got 2 ,rooms all the same ac controls doesnt work overall its not a 4 star and this is not my first time in cuba

Lovely Resort

The resort lobby and rooms were clean and the staff were very friendly and helpful. The beach was beautiful. Nice pool with a walk in area and shallow end for children. It was cold thought, but being Canadian, we still enjoyed it. The food was good. The buffet was not huge but there was still a good selection. It was about 20 minutes from Veradero by Taxi. Lots of palm trees and nicely kept gardents Overall we enjoyed our stay, and would recommend it to others.