Nothing but issues!

We had so many issues with our room including no air conditioner first night, air conditioner filters were disgusting, safe never worked, doors were hard to open and lock, toilet didn’t flush regularly, water for showers was cold or lukewarm, spiders and webs all over bungalow (was bit by one), only provided one larger towel initially, outside lights did not work. The hotel had limited wine and spirits especially no tequila. A la carte service was poor and trying to get into the Italian one was  [... read more]near impossible. Food was limited although not a deal breaker as this is understandable and we did not starve. Not having wine at the buffet is a deal breaker for an all inclusive. Tried to change into different room the first couple of nights and they did not have another room available. Spent way too much time at front desk, with Sunwing rep and customer service while trying to enjoy vacation.

Great resort

This resort was definitely a good resort for the beach, pool, and activity staff. The food like anywhere in Cuba is the same at the buffet. We enjoyed the pool bar food. And had dinner at the spoons restaurant it was amazing. The main lobby’s of the hotel were nice but the rooms, hallways and a few other things could be cleaned up and updated. Our overall experience was good we would come back to this resort.

Cuba is Cuba

Just returned from another fun trip in Cuba. I have stayed at Starfish a few times over the years. We had a windy week and some good not great weather. Here are my pros and cons for the resort. Cons- grill at beach bar not open, nor the outdoor buffet near beach, didn't see that buffet open at any time. Also restaurant near pool was not open for anything as well nor bar near quiet pool, although was only there once. A la carte reservations not very organized, could not get one restaurant.  [... read more]Pros- Friendly staff, would engage with you by the pool and the beach at times. You can see they are trying to maintain the hotel grounds, seems they just aren't able to do it all. Evening entertainment staff works hard as well and does a good job. Olivio was also entertaining and very kind in a la carte restaurant. Overall provides great value for the price, would return, just ready to try somewhere else.

Amazing stay

First time at Starfish…. Food was plentiful, beach was well maintained. Service could be better . Animation was top notch I’d go back again!! …………………………………………………………………………………..,,,,,,,,,,,….,,,,,,..,.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Starfish

The bungalow accommodation was excellent. Lots of room in the bedroom(3 beds) and the living room was great. The walk in shower was a great bonus. There were 2 patios with chairs on each. The pool and a bar with a canteen was nearby. The buffet was on the 3rd floor of the hotel with eating space both inside and out. The elevator was not in use and the stairs made it a lot of work to get up there. The food was repetitive but there was certainly enough considering there were shortages. The  [... read more]beach was beautiful and when there is no wind the water very calm and warm. It was a good resort!

Good Resort

Overall, it was great, but some of the hospitality staff was ignorant and cranky. Resort was clean and never ran out of anything. I wouldn't suggest taking time out of your day to book with the A la Carte, Spoons, it was terrible. Buffet has it beat hands down. We stayed in a Bungalow, it was nice. Others aren't as nice but we got lucky. I can't speak of the standard rooms. Don't exchange your money with the lady on the bus from the airport to resort, she will rip you off.

Will be back!

The room itself was nothing to write home about, but the service was fantastic at every angle. Staff was super accomodating and friendly. We were grateful for the dictor on site, as my daughter left her medication at home. Tour and the bus drivers and guides kept us safe and we felt secure wherever we went. The weather was unbelievable and we enjoyed the adult pool with our fliating devices. Made friends from Canada, and left a few new family members back in Cuba when we left. Kiara, my fa [... read more]vorite staff memeber always treated me with a huge smile amd sparkling eyes. She is why I am coming back. All around excellent stay! Cuba!!

Starfish Varadaro Review

Beautiful looking, clean. Lost 1 day of our 7 vacation days waiting for the check in. Front desk staff not friendly. We were told to put our bags in security room, then they would not let us access them without room key….which we couldn’t do because we couldn’t get checked in. Awful first experience. Rest of week was great….as long as we avoided the blonde woman at the front desk, who gave us dirty looks, then would disappear until we left.

Starfish Varadero Paradise

The hotel is beautiful and well maintained. The staff are amazing throughout. From being greeted at checkin by Ismaray Dominguez, to having luggage transported by the witty Yasser (he said drinks are on him all week), it was a great start after a short shuttle from the airport. The bungalow was clean, a little dated, and the A/C issue was quickly rectified, but, the room is the place we spend the least amount of time and the bed was comfortable. Other staff that stood out: Jorge Yoel in th [... read more]e bungalow buffet, always pleasant, smiling, and provided excellent service. Maria Esther Valdez Alfonso for the land sports activities was very sweet, and loved to chat. Alfredo Rodriguez, concierge, chatted with us by the pool for nearly 30 minutes sharing a bit about life in Cuba. What a character. The beach and the clear blue waters were stunning. Windy certain days, as usual in Cuba, but, spent much time sitting beneath a parapa soaking up the sun with a cold beverage in hand. The restaurants were decent. Always found something to eat at each meal. Not great, but, good enough. Never go with expectations and you are never disappointed. I was actually pleasantly surprised at the food. Heard a lot of resorts did not have bacon or eggs, we had eggs everyday, and bacon most days and plenty of choice for dinners. A-la-carte dinner at Spoons was the best, the salmon was a hit. Missed having french fries to snack on, but, not the end of the world. The shows and activities around the pool were entertaining. I wish I could remember all the names, because all the staff were amazing. I can't say enough about them. Overall I give the Starfish a 5 star review and we look forward to returning in 2025.

5th trip to Starfish Varadero

We always enjoy our stay at Starfish Varadero. Stayed Jan 18th to Feb 1st. We like to spend our days at the beach but this year spent more time at the pools. Very windy , cool and strong waves at the beach for 7 out of 14 days. We enjoyed the entertainment especially the orange/foam party at the main pool as well as relaxing on the beds at the quiet pool. The gardeners do a fantastic job of keeping the grounds groomed and are always friendly. The food in buffet is usually cold and lacking i [... read more]n variety. Always pork, rice,pumpkin (squash in Canada),usually chicken&hamburgers, overcooked pasta, baked beans. Always delicious ice cream for dessert. Considering the situation in Cuba the past 2 years the resorts get what they can. We never left the buffet hungry. The a la cartes were always very good. We had a lovely salmon dinner at both Spoons and Milans. Overall for a 3.5 star and the price we paid for a 2 week vacation , we feel Starfish was a good choice.

Horrible, BED BUGS

I stayed in Star Fish Varadero in 2nd of week of December 2023. Food is as good or bad as any other hotel in that region. Beach: Great, white sand beach, clean and shallow, access to beach is perfect. Location with respect to Varadero: Not convenient. You have to take a taxi and each way the cost is around $25 US. Hotel Cleanliness: Floors, rooms and lobby areas were clean. Pest Issues: Horrible. I was eaten alive by BEDBUGS. I also noticed that at least three more guests were troubled b [... read more]y BED BUGS. Customer Service: Below standard. When I went to the lobby to meet Hotel Manager, he tried to avoid me. Finally, after at least 4 hours wait, I was able to meet hotel manager. The Hotel Manager tried his best to convince me that these hundreds of Bed Bug Bites on my legs and arms, were in fact caused by mosquitoes. In Canada, I consulted my doctor, who confirmed that these bites were caused by BED BUGS. I was also told that Star Fish Hotel Manager was aware of infestation of Bed Bugs in the hotel. I was not the first one to complaint about BED BUGS. Bed Bugs are notorious to hide in clothes, furniture, luggage, etc. In Canada, I immediately, want to a laundry mart and washed all clothes. Bed Bugs can spread very quickly. I will never stay in Star Fish Hotel. I could not sleep for three nights due to Bed Bug Bites.

Superb Resort

This spectacular resort called STARFISH VARADERO Is the Complete Package. The food is Exceptional with a Large variety of dishes to choose from. The staff are Incredible and always aim to please the clients. The grounds are very well kept, Rooms are clean and inviting. Entertainment is bar none super with different shows every day of the week Truly an Amazing Experience awaits one and all including an ocean of Turquoise blue waters and beautiful clean sandy Beach. Come on take the plunge you wi [... read more]ll not be disappointed

Great staff but low budget hotel

The staff is very good. The actual hotel is spread out over a very large complex, only two small pools quite a walk from the Main hotel or if in the bungalow it’s a good walk to the buffet. I would not recommend this hotel if you have any walking issues stairs and stairs. Lots of people with the shits, FB post searching for people staying asking for Imodium Food was scarce have to get to the buffets early, or they run out (typical cuba) No excuse for the pre-made omelet’s on the fl [... read more]at top. I have stayed in much better places in cuba since 1983.

Starfish Cuba

Ocean was nice. . . . .. . . . . that is about all I can say here. Just trying to fill up 200 characters, which is the minimum allowable review word count. Let's see how many characters I need

Lovely week away

Starfish Varadero was lovely. Having traveled to Cuba 6 times now this resort is a very topical 3.5/4 star resort. The main lobby is beautiful. An open concept 3 floors, lots of seating, great wifi everywhere. The room was nice. The grounds are very well kept. Food was pretty standard for Cuba. Staff are lovely. Entertainment was the best I’ve ever experienced. We would stay here again.

Amazing resort!

Beautiful hotel, nice and clean beach, friendly staff. Good entertainment, good outdoor disco on Cuban square. Professional customer service team, nice outdoor diner with lobster, wine and more for Sunwing customers.

Starfish Varadero : still a good choice to stay in Varadero

We were in Starfish Varadero in Jan 2019, we felt it is a good place for winter vacation: nice beach, very good location, very good service and excellent seafood - shrimp and crabs every day :) So this year we booked all inclusive package to Starfish Varadero again with a friend's family and took vacation from Jan 15-Jan22, 2023 there. The weather is great, there are still nice beach and even better service, and the resort is maintained and renovated in a better shape, the superior room is also [... read more] renovated and seems clean and fresh. What impressed me most is the management improvement of the resort: not-the-open-bar buffets now prevents a lot of the food waste; the cook style and taste for some dishes are much better than before (Thanks the chefs :); the front desk and bar service are excellent, even there is free wi-fi connection from the resort(I remember we had to buy card from front desk to use the wi-fi in 2019). Overall, whole resort is running smoothly. A little disappointed aspect is: I did not see a lot seafood in every day's supplier, did not see the shrimps, crabs this time. I hope the resort could keep the old food style to provide more seafood to attract the travelers. Another need-to-improve point: housekeeping keeps the sheets and pillow cases changed, but the inside pillow smells bad and needs to be cleaned up if it is not in the good condition. It is a very good trip in such kind of the cold winter to get sun-bathed:)

Lock up your chocolate but don't worry about other valuables.

The story: We usually bring down treats (chocolates, candy and trail mix) to eat at night while watching a movie. One night we go into our suitcase and can't fine the chocolates. It was in a closed suitcase in the zippered up side with out other treats. Someone looked through our suitcases until they found the chocolates and took them. The same day, I had failed to lock the safe and the person in our room could have taken any sort of money and valuables. None of these were touched. Chocolate is [... read more] obviously more valuable than money. The following morning we trashed the room to make sure they were definitely not there and then went to customer service. They said they would investigate and to come back later. We did and they said that there where only two times we went into the room that day and the maid once. We know this is not true because we could account for three separate ones. We knew we were going to get nowhere so we settled for late check out in exchange for a non solution to the missing chocolates. So my conclusion is to lock up your chocolates but leave your money out. We do not believe it was the maid either.

Absolutely terrible resort

Food terrible! Paper cups for drinks. One coffee machine for whole resort (broke down)Had to purchase own wine ! Snack bar a joke, ham sandwich with less than a mm of ham or fish sandwich on DRY bread. Very low standards! Moved to another resort after 3 days , couldn't take anymore.

The best!!! No complaints🙏

I was one of the nicest resorts I’ve seen the beaches were absolutely amazing the people were so friendly everything was so nice the place to be…. Great activities… relaxing.. cuba people are very nice and up full… room was good….. nicest beach I ever seen… paradise … GOD bless starfish Veradero