Many problems resort

Never in my 83 years of life have I stayed at a hotel that purposely did not have hot water to shower or bathe . Management answer was we know we have a on going problem with low water pressure and a 50' f maximum hot water. But were to busy fixing other things like outdoor fountains to bother with guest problems. Another problem is loundges at the pool or beach ,guest go early to claim their chair by leaving a towel or book on it then leave for hours before they use it. Meanwhile other guest  [... read more]have no where to sit. A new rule like if you are not present at the site you cannot claim a chair would solve the problem. So you see the hotel really does not care about there guest comfort.

This is not a 4 stars Hotel!

We stayed at the Iberostar Tainos for a week in February 2023. The site and the resort are very nice: nice pool, well maintained garden and nice facilities. The beach was very nice. The service is courteous. The room was the equivalent of a 2⭐️. It needs some serious renovation. The bathtub and the sink focetts were rusted. The water pressure was pretty bad, especially late afternoon when guests are back from the beach. The furniture was old and outdated. The beds were comfortable though. Th [... read more]e food was ok. Not great and forget about the 3 restaurants options. It comes from the same kitchen.

Très beau resort

j'ai adoré cet endroit c'était ma première fois au tainos. A proximité de tous pour les personnes qui n'aime pas marcher la bouffe rien a dire et le staff super gentil et serviable. Le seul chose se sont les chambre surtout les salles de bain qui aurait besoins de rénovations

Loved it

Beautiful clean hotel, friendly staff, no shortages that we could see (despite dire warnings). Other than a few people wearing masks, there was no evidence of Covid. The single complaint we have was the insects. Couldn't see them until the itching started. Take a strong insect repellant and use it liberally.

Great resort, amazing staff

Overall, the resort was great as masks were used by staff everywhere. Buffet was changed in that the staff was responsible for serving guests at the various stations to avoid multiple contact with serving utensils. Eventhough we were told the hotel was fully booked we never felt crowded at the beach or by the pool. The staff were very friendly and did what they could to accommodate guests.

Great Resort

Staff was extremely friendly at all levels. That friendliness and politeness made our vacation extremely enjoyable. Although COVID, blockade and years without tourists affected the ability to have the same level of food offerings as previous years, the kitchen staff did great work, using effective creativity prepared tasty and great food. They had more and much nicer salads than ever before (this was our 10th visit to Varadero but first time to this hotel). Rooms were clean, bed sheets were rep [... read more]laced regularly, water supplied every day. Everything in the hotel was above expectation knowing the current situation in Cuba. The ground was well maintained, the beach is the best in Varadero, and we were staying in 7 different hotels, but this portion of the beach is the best. They could make small improvements in fixing caulking and sealing in bathroom – that can significantly improve impression that we have. Evening Entertainment program was great, in 2 weeks they did not repeat the same program once. Artists were exceptionally good – we enjoyed their performance both weeks. All staff was wearing masks, hand sanitizers were available and functional in multiple locations. They also requested tourists to wear masks in closed areas, in the restaurants, bars all the time except when eating or drinking. You had to wear masks when ordering food or ordering the drinks. We really felt very safe from COVID there.

Starting to lose it's appeal !

Just returned from 2 weeks at Tainos. We've been there 7 times before. It is a beautiful, small resort. The beach is what we go for, and it never fails to amaze me. Absolutely wonderful. The staff are very kind and helpful. Almost like family after our repeated returns. The resort is starting to show its' age. Good use some paint, lamps in the rooms, etc.. Not terrible, but a little TLC would go a long way. Covid restrictions are strictly adhered to. Masks required in restaurants. Not obligatory [... read more] in lobby ( but highly suggested. ). Not required outdoors or on beach. All staff, and most patrons are very watchful of maintaining distancing. They have stopped stocking refrigerators in rooms, which we missed considerably. The food was worse than I have ever seen. We never expect much for food in Cuba. I am not a fussy eater, but this time it was much was than previous trips. If possible, bring some food of your own for snacks, etc.. The really serious downside for our trip this time was that one of our suitcases was damaged and items stolen at the airport. This has never happened to us before, but it is most disheartening. Certainly not a fault of the resort, but something to consider when thinking about Varadero now. We are trying to get compensation from Sunwing now. We'll see how that goes !!! All in all I would give a 3 1/2 star rating and I will think seriously about going back to Vardero due to the airport issue.

Great spot

This is a very pretty resort, with a great beach and swimming pool, as well as gorgeous trees and nice landscaping. The food was better than I've had in other Cuban resorts - lots of choice, nice fresh veggies and tasty hot dishes. The service was very good - all staff friendly and helpful. I loved the outdoor entertainment in the Courtyard area in the evenings and went to a couple of shows in the "club". My only complaint is that I did not have hot water for a shower the whole time I was  [... read more]there. I did report the problem a few times, and there was some effort to correct it. However, it turned out a water pipe problem close to my room was the culprit. They were working on fixing this during the week.

Reasonably descent Resort

February 19 to 26th, 2020. This was our 2nd visit to this resort on a last minute booking as our other choices, including the Melia, were fully booked or way beyond our budget. The hotel is descent enough for Cuba, clean and reasonably maintained. While the rooms do need a good make over the staff are quite friendly and eager to serve. Any problem with plumbing or AC is very quickly attended to. Our favorites among the staff were undeniably Chef Vincente and lobby lounge waitress Yadaisy who we [... read more]nt out of their way to accomodate us. Alcoholic beverages were grossly watered down unless you drank beer all day!! However the beautiful white sand beach and turquoise water made up for much of any disappointment we felt with this resort. Advisable to give Cuba a miss in January and February as the weather can be quite unsettled. We had 3 days of rough weather and choppy seas unfortunately. Even Scuba diving is off unless you make the 3-hr trek to the Bay of Pigs!!

Beautiful quiet resort

Iberostar Tainos is so far the best resort I've been in Cuba. Small, with homey filling about it, quiet and friendly - a place you can rest and enjoy. Clean rooms, restaurants and grounds, friendly staff, good food, amazing beach (not too crouded), profesional quality enterntaiment, outdoor dancing party before the night show - everything for your best vacation.

Quiet resort

The resort was very clean and friendly. It was pretty quiet, not a lot going on and not very large. The rooms were alright but nothing to get excited about. In typical cuban fashion the food wasn't great. The buffet was very bland. The specialty reastraunts were decent. The pool was not very big and there was no swim up bar, and no hot tub

Quaint resort

The perfect resort that you go to for relaxation. Not a lot of nightly entertainment, but enough to enjoy the vibes of Cuba for a short while. Plenty of room at the beach and around the pool with a very enjoyable buffet restaurant. The 2 ala carte restaurants are a bonus.

Beautiful grounds

Hotel was clean and staff were friendly. Rooms were a bit older, but fine. Beach was very nice and pool was adequate. Food options were plentiful. Nothing great on the menu, but standard fare for Cuba.

A great resort in Veradero .

The hotel was a great stay for me , the staff were very goid at making my stay as enjoyable as pisdible . Plenty to eat at all the resturant s. The pool and beach were my favorite place to spend my day . I would return there later this coming spring for sure !

Love This Place!!!!

This was my third visit to Tainos and it was as good as the first.. The resort is clean and the personnel are very friendly and helpful. The food is very good and has something for every taste, including vegetarians. Would highly recommend It!!

My vacation

I'd like to start by saying the staff are all very friendly and willing to help and get to know you. Very happy people and I don't want my review to reflect badly on the staff. The resort is older, and run down which did not bother me much, it was things I observed. It had to do with cleanliness of the resort. I observed very little maintenance being done on the grounds, walk ways are dirty, would not walk them bare feet, the pool area at night wasn't swept or dishes picked up, you would often s [... read more]ee dishes from the day before still sitting there. Garbages alone the walk way weren't emptied on a regular basis. We saw the pool being cleaned only once during our week long stay, and they cleaned it at 2 in the afternoon while people were trying to swim. They should have signs up requiring all babies and young children to wear swim pants. We watched families in the pool with infants wearing no bottoms, very unsanitary for infant and fellow swimmers. I also don't think the cleaning staff has been trained properly on how to clean. We watched them retrieve their water, for washing and cleaning, from a pool or fountain of stagnant water. This was used to wipe down bathrooms and mop floors. They also used the same rag to wipe toilets, sinks, and then wash floors with, then move on to the next washroom. Practices like this can make people very sick and transmit diseases. In the dining area, the table cloths were dirty, not sure how often they were even changed. Some meals we could end up checking 10-15 tables before we found a clean one. In the Buffett area, there were not enough serving utensils and people were using tongs from one dish to another, this brings up issues of severe food allergies to fish, nuts etc. I also watched a cook using tongs on vegetables to transfer to a grill then use same tongs on raw chicken.. He then placed the tongs on top of the raw vegetables. Raw Meat sat out for long periods of time at the out door snack bar, not refrigerated or on ice. Also saw an open box filled with diner rolls sitting abanded out side the laundry shack waiting to be delivered and no one around except the birds. We did hear a lot of people complaining about stomach issues which could have been because of these observations. Staff should be made aware of cross contamination. The rooms, very sparse and uncomfortable furnishings, two wooden chairs,and one was broken. The bottom of the doors need to have a sweep on them to prevent animals from entering the room. (Found a cockroach in our room, as well as little lizards ) I feel a lot of these issues can be resolved with proper training. I did hear gossip that they were under new management, I hope they can turn things around .. At the current time I would not recommend this resort to anyone.

Fountain of Youth

Spending a week at this resort gives you a whole new outlook on life, you cannot leave without feeling refreshed, relaxed, happy and well fed. The person who manages this resort does it well. The staff go out of their way to make you feel welcome and comfortable, the food is plentiful and very good, the pool is beautiful and grounds are well groomed.The rooms in the bungalow are bright and spacious and the maid services are excellent I have absolutely no complaints about this resort and plant to [... read more] vacation there again.

LOVED IT!

Everyday was as wonderful as the last.. we felt relaxed each day. The variety of food was more than enough for us....i dont feel i need to "enter at least 200 characters"i dont feel i need to e ter at least 200 characters .

Tropical paradise

Excellent staff made us feel very welcome and comfortable. The bungalow had good AC, plenty of hot water to shower, and a pretty comfortable if excessively bouncy bed. Our energetic and friendly maid Anna kept it very clean and amazed us with her towel and blanket sculptures. The beach is spectacular and the hotel location halfway down the Varadero peninsula is ideal. The pool area is a tropical paradise, and the staff at the poolside bar (especially Julio) will take great care of you. They wor [... read more]k very hard but love their work and remember to have fun. The grounds are very pretty and well kept. The only downside was our stomachs had a hard time handling the food. It was plentiful and nicely displayed but seemed to disagree with us. We would still return.

Amazing Resort!

Iberostar Tainos is a fabulous hotel, from the moment you arrive you are greeted by smiling staff at the front desk. Guest services, Giselle is the best, she is there to help you and to make sure you are happy and that everything is to your satisfaction. The lobby bar, Esperanza, Willie, my night time bartender and server you guys are the best! The pool bartenders are great as well. The Animation group, what can I say, you guys are always trying to get everyone involved in the activities and mak [... read more]e sure we’re having a great time, and then you’re there to entertain us at night. We stayed in the bungalow and it was great, the room was clean, our cleaning lady made sure we had water, and I loved the creative things she made with the towels. The grounds are very well kept, the food was very good, no complaints, there is something for even the picky eater. This is a smaller resort and everyone knew you and treated you like family, that is what we liked the most!!! The beach was to die for, the water crystal clear and warm. We definitely will be coming back to this resort for all the above reasons. I would recommend this resort to those that want that family feeling and to making friends for life. Gracias!!!