Great

Excellent staff they are amazing. Entertainment was good.The beach is nice could use more umbrellas and better lounges..Maybe more washrooms . The food needs to be improved in the sunset restaurant.

Amazing Resort/Staff/Location

This was our 14th visit to this Resort and we will return next year. The staff is amazing and very caring I.e., Eduardo, Gustav, Fausto, Isidro, Pedro, Omar and of course Dahlia. Food in the Sunset is awesome. Room was immaculately kept clean by Elena. Congrats to Caesar, Manager, awesome job and u are very well respected by staff. Grounds and pool very clean.

I agree amazing resort!

I especially enjoy the friendliness and helpfulness of staff anywhere I go, and I found majority of staff here so. I especially enjoyed my stay here this time around due to the balcony facing pool/ocean area as I was able to attain balcony during my first visit in 2019. I like close proximity to malecon and walking distance to many places. I liked the entertainment in the evening at the hotel.

Beautiful Resort

I love this resort for many reasons... Its beautiful, clean and so close to everything, everything is within walking distance. I love the shops so close by.. The Malecon is walking distance. The resort is not too huge, i love the rooms, bar & dining area, pool are all close. The food was excellent. I love having the balcony facing the ocean & pool area. The staff are very friendly, providing awesome service. I couldnt ask for better service. Keep up the good work. The only thing that need [... read more]s to improve is the evening entertainment. It all ends early and nothing else to do after that but go sit in the pool side bar. Other then that, i would definitely go back to this hotel.

Location, location, location.

Smaller, comfortable all inclusive resort a short walk from the beautiful Malecon in Old Town PV. Resort is a bit older but in great shape The food was excellent and the staff very friendly and attentive. Grounds are well maintained though the beach was a bit stoney.

Great resort!

We have been at this resort 3 times over the past 3 years. The grounds, food and especially the staff are exceptional. Always someone willing to help. The access to downtown is a big plus to our time there.

Fabulous service, food and location

All the staff provided quick, friendly service with a smile. The food was very good with a nice variety. Our ocean view room on the 3rd floor provided all we needed with great view of pool, ocean and mountains. Loved the sunsets. We chose Buenaventura for its location close to The Malecon. 10 to 15 minute walk depending on how many shops you stop in along the way. Excursions to the Marina and Bucerias went very smoothly using the bus system. Lots to do in PV. We'll be back and definitely stay at [... read more] Buenaventura again.

A perfect Holiday

I booked the Beau Aventura Grand for myself and two friends. Chose it for location,and the good food reviews. We were not disappointed. The hotel is a nice small size,but lots of beach chairs, great pools. Beds comfy and clean. All in all we had a wonderful stay

EXCELLENT LOCATION

OUR FIRST WEEK WE WERE THERE WE THOUGHT THE STAFF WANTED TIPS BEFORE THEY EVEN SERVED YOU. THE SECOND WEEK STAFF WAS MUCH MORE FRIENDLY AND ACCOMMODATING. THE HOTEL WAS CLEAN AND FOOD WAS ALL RIGHT. .

Great location

This Hotel was very well maintained, clean and a great location. I can see how some could be disappointed with their room location. The beach is very nice, they do get a lot of rocks washing up on the beach with the waves but they do seem to keep up with them and clear them off every couple of weeks. It would be nice if they had more English speaking hotel workers as there was a few times we needed some info or wanted to ask something and no one understood what we were saying..... including  [... read more]at the ala cart restaurants. The Dining experience was the biggest disappointment of all, the buffet was the smallest buffet I have ever seen and the choices were very small and did not differ much from day to day. We had a lot of stews and meats in sauces.... which where usually left overs from the day before. The salad bar was usually 4 bowls of different salads that were made up, the meats where more than often not even chewable. I was sick 9 of the 10 days and even spent 36 hrs in my room. They certainly can improve in the dining area. Overall the Hotel and location was fine the dining was bad,

So so

The Buenaventura is a great resort rooms where ok staff were excellent. The only problem was the food. Our group was very disappointed. Breakfast was good but that was the best of the day. Lunch and dinner was not good at all most of the meat was so tough that you couldn’t chew it and no flavour. Maybe it’s me but when I am on a holiday in a tropical climate winter stews are just not right. Your resort is very beautiful and in a great location and we would love to return if the food was bett [... read more]er.

Nice small resort

The hotel was very clean. My room was a good size with good views The bar staff were excellent. The restaurants were ok but could use a bit more variety. I would recommend this for people who like to walk uptown and don’t expect a 5 star hotel

Location, location, location

Hotel is well appointed. Location is within a few minutes walk to the Malacon district. Beach is clean. Enjoyed my recent stay. Staff friendly and offer assitance in transportation needs and offering directions to sites.

Amazing Resort .

This hotel is awesome , convenient to go everywhere , 5 minutes to downtown . Easy to catch public bus , right in front of the hotel . The rooms are beautiful , clean , ocean view .The restaurants are fantastic . Highly recommend it .

Friendly resort in prime location

I would like to thank you for making our stay at your hotel a very enjoyable experience. The vacation started out a little rocky because first, our flight arrived 13 hours late, and second, we were told your hotel was temporarily closed and hence we were sent to another hotel. That, by the way, turned out to be a pleasant experience. On day three of our vacation, we did finally check in at your hotel. The changes of the schedule were handled graciously and with minimal loss of pleasure for u [... read more]s. But we particularly enjoyed the remaining 4 days at your hotel. Our room was not big, but comfortable, and fitted with a balcony offering not a full panoramic view of the ocean, but nevertheless a nice slice of view over the bay of Banderas, as well as a city and mountain view. The service was impeccable throughout, the food very nice. We loved the traditional Mexican cuisine, and the fried fish served at lunchtime at the Sunset restaurant was simply delicious. We dined one night at the lovely Corazon Contento, where the food was presented with sophistication by super friendly staff. The dishes were tasty, the only criticism I have is that it was all served somewhat lukewarm rather than hot, something I think should be fundamental for a classy restaurant. Other meals we had at the Frutas y Flores buffet were delightful, again with a service by friendly staff that can't be beaten. We appreciated that the hotel and its grounds were meticulously clean and well maintained, the location and the vistas from the hotel area are simply spectacular. I was bothered just a little bit by the music, especially that there was competing music from the Sunset bar and the speakers spread out on the grounds. I would rather have liked to have quiet times, although the Jazz that was played at the Sunset bar was completely compatible with my taste. Overall, I give you a rating of excellent, we are looking forward to coming back again. Thank you, Martin Kuster

Excellent family vacation

It was an excellent place for the entire family. Service was A1. Extremely polite staff. One issue, when my son lost his arm band , we were charged 500 pesos . I thought that was not called for. Good food and abundance of drinks . Room were clean and well maintained. Fridges were topped up every afternoon. Lot of places in walking distance otherwise take a CAB which is very cheap. Definitely will go back if going back to PV

Not so amazing

I've travelled a lot in Pierro Vallarta And stayed at many hotel resorts and this is not a four star resort location is great the rooms are old the plumbing is not good nor the air conditioning the front staff was not helpful although the other staff was great I would not recommend this hotel

Great hotel

This hotel is small compared to some, but that just means excellent service. The waiters are especially friendly, hard working, and always there when you need something. Very clean, good food, nice beach, and a short walk to the Malecon.

Just not satisfactory in so many ways

Here are the main grievances that I will cover: • Check-in and Upselling • The Rooms, Internet, Noise Level • The Pool Chairs!!!! • The “Adult Pool”!!!! This is not to say there were not other issues, but for me these are the main ones. See also positive notes at the end. Check-In and Upselling Problems started right from the moment we arrived at the hotel. Right beside the front desk are 2 offices staffed with people who wear tags saying they work for the hotel but it  [... read more]would seem they are there to get you to buy other services. During check-in, any questions we had about the hotel were referred to these people. You couldn’t even ask a simple question about what time dinner started. We still had not caught on, and I naively asked about the "adults only" pool. I was again referred to the other offices, and was told they could set us up with "preferred seating" at the adult pool (see further notes below on this subject: The “Adult Pool”!!!!). After check-in we asked about this at the desk we were referred to, only to be told this would be explained by their specialist who would be there in the morning. So by then we knew there was something fishy. We did go to see the "specialist" in the morning and sure enough, he was doing an up-sell. He talked about a “Vacation Package” (probably timeshare) – wait a minute, hadn’t we already bought a vacation package through Westjet? He wanted to give us a free breakfast and talk about it. Sure - the usual timeshare come-on. So you see the connection: tired travellers just off their flight have all their questions redirected to a side office and are then told that in order to get answers you need to come back in the morning when the "specialist" is there (read Sales Guy). It seems the hotel has no qualms about trying to get weary travellers to give up more of their money for these additional “services” and “packages”. In my opinion it is shameless. I have been coming to Mexico 25 years and have never seen such blatant attempts to get their customers to buy more from the minute they walk in the door just when they are most tired and vulnerable. We talked to many other guests who were equally disgusted with this shoddy and unethical practice. The Rooms, Internet, Noise level Forget about internet in the rooms. Our package from West Jet did say there was wifi in the rooms, but neglected to say it doesn't work most of the time! We complained about that and also about the fact our room smelled and after 2 days we were moved to an ocean-front room (we paid for the upgrade). The internet still did not work properly. So we just gave up on that front. The room was very nice until about 8:30 at night when the "entertainment" started at the pool. It was absolutely the loudest music I have ever heard and would probably be damaging to the eardrums. We had to close out balcony door and also needed earplugs just to survive. So much for the upgrade and listening to the surf. We called down and asked them to turn it down. They said they did but we did not hear any difference. The hotel claimed they had 400 guests and some people did like this music. So we went down and saw that there were only 8 people actually watching the show. What about all the parents trying to put kids to bed? What about people just trying to have a relaxing evening, what about those who paid a premium to hear the ocean (ie us) who have to the shut the balcony door and put ear plugs in???? This took much more complaining to both the hotel and West Jet. They did turn it down a little on follow-up nights but we still needed to close the balcony and wear earplugs. So we requested yet another room change, this time to the far side of the building. Finally, the noise was bearable. By then we were on day 6 of our 14 day vacation. The Pool Chairs!!!! This is perhaps one of the most hidden and bizarre aspects of their poor maintenance program. Every single lounge chair at each pool could not be placed properly in an upright position so you could read a book. In fact the mechanism for adjusting the chairs was in all cases mangled (see photos). Did they get the chairs at a fire sale or what??? This is not something you think to ask about in advance when going to a new hotel (ie – “can you actually adjust the lounge chairs?”) So most people we talked to were very unhappy about this and had resorted to putting stones in the mangled mechanism so as to get a bit of an upright position. This was very, very common during out stay. The stones would fall out and you would have to keep putting them back in. It was quite a common discussion point, or joke, on the elevators or poolside. Every night the cleaning staff would remove the stones and then you would have to find some more the next day. My husband decided wood would be better, so he collected wood pieces from the ground in town (I kid you not), and then chiselled them to the right dimension with sharp stones he found in the beach. The wood pieces were very popular and we ended up making some for other guests and also giving ours away when we left. I know this sounds incredulous, but look at the pictures! You couldn’t make this stuff up! The "Adult Pool"!!!! The website states that there are “Three heated pools with adults only areas”. This is quite misleading. We thought there was an adults-only pool which we assumed would be a quiet area. This is not so. There is a small area or “pool” with submerged lounge chairs which is what they refer to as the adults-only area. It is approximately 3 meters by 10 with no room for swimming. The actual swimming pools all allow kids so there is no actual, quiet, adults-only swimming pool. This was very disappointing as this was one of the main reasons we chose this hotel. Other guests told us they had the same misconception. At all the pools, you are subjected to noise off and on all day of various sorts, including pool aerobics and pool-side bingo. If you want peace and quiet, this is not the place to come. On the positive side • Non-management staff are friendly and try to do a good job. None of the above is their fault. It is management. • On another note, they have established an exemplary recycling program including organics, plastics and paper. This was very good to see. • The place is kept relatively clean.

Great Resort with an Awesome Staff

We stayed at the Burenaventura Grand for a week in February and, we were very impressed! Our room was very clean and in the on the main floor which was close to the lobby and the pools. All of the staff were friendly and very helpful. A special thanks to Jessica (customer service), the waitress in the lobby bar who served us wine every night (sorry we didn't get your name), Edie, Francisco, Raymundo, and Venntura. The food was great - pastries were always fresh! The location was a [... read more]wesome! Only a 10 minute walk to the Malecon! We will definitely return!