Almost Perfect!

This is my second visit to this resort. The rooms are beautiful, spacious, all with spectacular views of the ocean. Fridge stocked with the beverages we requested. Prompt responses from housekeeping and the front desk for all requests. The food at the buffet was excellent (especially the Mexican and healthy choices). Our only complaint (which is minor but would have really enhanced our enjoyment) is the band in the lounge was very poor (played the exact same lousy music every evening). The o [... read more]nly other issue is a Sunwing issue - we (and many other passengers) believed we were on a non-stop flight from Toronto to Ixtapa. We not only stopped in Manzanillo, but we deplaned, took our luggage, cleared customs and immigration, rechecked our bags and went through

Awesome resort

The hotel was excellent everything from the rooms the service and the food. My only complaint would be that at 6pm they basically rolled up the carpets and turned out the lights outside. The lobby bar was open but everyone from newborn to ninety was in there. Also you should let people know that if you want to eat at the airport they need to do so before they go through security otherwise you have to go through there a second time.

Great Resort

This is a great place to stay great service great food great rooms the only thing is there is a lack of options off resort if this place was in Ixtapa it would be Fantastic. Also so people are aware there is basically no beach at this resort and the one real annoyance was there were no chairs and tables in the pool areas, not everyone wants to sit on broken sagged out loungers all day.

Fabulous time

Just came back from The Azul Ixtapa Grand resort in Mexico. The word GRAND describes it well. From the moment we arrived on January 18 until we left January 25th we were treated like royalty. Our room 1515 was right in the centre and the view was amazing. Rooms are beautiful and HUGE. Our “maid”was Luis and he kept it spotless, along with daily towel decor. Gals that booked A La Carter’s for us worked hard to fulfill our requests and we were able to book them all on our first day! All res [... read more]taurants were amazing, our favourite was the Asian and our least favourite was The Oyster. Buffet lacked choice but we never went hungry, soup was amazing. Bar staff always very pleasant and our waiters at the pool lovely. Adult pool lovely and quiet. Beach very dissapointing but two minutes to left of resort there was a nice one. Be sure to visit YELLOW tshirt massage ladies on the beach to your right, amazing is my only word. Where else can you get a head to toe hour long massage for approximately 16.00 dollars (200 pesos) bus into town runs regularly and the cost is 12 pesos. Lots and lots of stairs, however there are elevators to take you to all levels, only you have to change, just like a bus LOL. All in all very pleased with this resort and would definitely recommend it.

Picture Perfect Resort!

Service and cleanliness were off the charts. Food was always delicious, a la carte restaurants were above average. Sunset views were gorgeous from every room. The included activities were exceptional-more than we have ever experienced before at other resorts in Mexico.

Great Weather, Activities, Rooms and more

Best infinity pool I have seen, easy check in, NO TIME SHARE sales or upgrade pressure! above average meals and selection. Lots of activities available and included with many great experiences nearby, diving, surfing, snorkeling, and more. Definitely on the list for a return trip in the future.

Nice resort

pros: great rooms with incredible views pleasant staff 3 pools a la carte restaraunt food good cons: buffet food cold to luke warm staff english is limited with some staff bar staff know basic drinks, shooters are one type of drink alot of walking and stairs very small beach cater to local families can only book i day in advance (ie bikes,kayaks) very limited adult a [... read more]ctivities,nnot a place to go if you want to do things must go to sister resort This resort has amazing views and rooms, but the food temperature has to be addressed, I believe this resort target market is young families, so for active couples i think it would be better to stay at the sister resort next door

Excellent Resort

Rooms were big.Food was good.The best part if you like to go on trips and stay busy this is the place for you.Biking catamaran snorkelling kayaking and it's all included.Plenty of walking areas buses into town for 12 pesos.l rarely go to a resort where l would return but this place is an exception.

Beautiful Resort

We loved our stay at the Azul Ixtapa Grand. Check-in and check-out were quick and easy. Our room was spotless clean everyday. The rooms are spacious, large balcony and a huge shower. Plenty of large towels and facecloths were available everyday. The linens were nice. My only suggestion for improvement in the room would be better pillows. The gym is the nicest hotel gym I've ever used, it's amazingly equipped for a Mexican resort. The buffet restaurant was very good, breakfast was always  [... read more]consistently good as were the dinners we had there. The a la carte restaurants were very good too. The pool areas were all very nice and clean. The service poolside was always excellent. The bartender in the grotto was awesome. The snack bar always had a good selection of fresh food. The inifinity pool is amazing. It was a refreshing spot to cool off and the view from the pool is great. We enjoyed the bike tour and kayak tour to Ixtapa Island. It would be nice if we were allowed to take kayaks/bikes out on our own without a guide. We loved our long walks along Playa Linda which is about a 10 minute walk from the resort. The beach is beautiful and you can walk a long way. Loved the location. Staff at the resort were all very friendly.

Awesome resort !!! Very satisfied.

Ala carte restaurants were fantastic .. The rooms were great and the maid service was just as good. The staff was always friendly and willing to help in any way. The pools were awesome and the view from the infinity pool was to die for. Overall, a great vacation !!

Really Nice

This hotel is beautiful from the moment you step in the lobby. Service was great, food was awesome .The A la carts are really nice fine dining. People are very friendly. Lots of excursions to do if you want to book them and a short bus ride to Ixtapa for some shopping.

Fantastic Infinity Pool !

Great Service ! And the Infinity Pool makes the place. OH and the waterfall and swim up BAR. Restaurants are OK. Setting is great !! Nice getaway for couples. Other guests were amazingly friendly.

Awesome resort

I highly recommend this resort. The grounds are beautiful, excellent service , fabulous staff and the food in the a la cartes is amazing. I only have two cons : The buffet food is ok at best, not ever hot and not appealing. Avoid when possible. Book the Oyster Bar for breakfast and Mexican and Oyster Bar for lunches. The second is the room allotment. We travelled here last year and had the same issues. You can request a King bed but are told that it is decided upon check in. This is not really [... read more] true as they have the envelopes all ready made up. Last year we requested a king and got the "mexican doubles" the first night. The resort was helpful and moved us the next day. This year I requested a king thru Trip Central and sent an email direct to hotel but yet again was disappointed to be given a "mexican double" (they say queen but not really)yet again. Our travel companions had done the same but both years got the king they requested??? The hotel is very helpful and does accomodate the changes the next day but why is a king not available upon check in at 10 pm but available by 10am the next day?? After a long day of travelling this is not the best way to start your trip. Changes need to be made to this system.

Fantastic resort!

Beautiful resort with lots of things for the kids to do. Everyone was very friendly. The food was excellent. Activities for kids were well done. Must go see Ixtapa Island right across from the resort. We would definitely go again.

Can't hardly believe the quality, and activities that were included. When they said all inclusive they really meant it!

I have never stayed at a resort that was this clean, meals were this good and the activities were so great. The mount of staff on sight is amazing. Courteous, always smiling and easy to communicate with. Definitely on our list of resorts to visit again.

Best Mexican All inclusive so far!

Loved this resort. Rooms are wonderful, clean spacious comfortable beds and a most excellent walk in closet and shower. Food AMAZING! Never a bad meal. Al a cartes were a great treat every night... beautiful presentation. Pools were great and service around the pools were great even if you didn't tip all the time. The service everywhere was excellent. Beach was small but beaches on each side of resort were large and beautiful and short walk also to market and access to Ixtapa island which was a  [... read more]pleasure to visit. Hotel provided many things to do for free including guided kayak and snorkeling, biking tour and a bit of sailing. So you didn't even have to go far to enjoy the surrounding area. The night entertainment in our resort was lacking and a bit loud but all in all it did what it needed to do you could venture to sister hotel Azul to take in the dancers and such if you liked. We would totally recommend this resort to anyone. Big or small. The kids can go to sister hotel to enjoy the water slides and such. It is a hidden treasure and we would love to go back someday.

Amazing resort

We just got back from Azul grand resort and let me tell you we had a great time. The rooms were nice and clean and big. (the only thing is that if you go with a buddy there no privacy cause the rooms are like open concept) but it was ok for us cause it was me and our young kids. The food was great and the service was amazing. We did a la carte every day except for the last day we did buffet. The grounds were very nice kept up and there was always some cleaning. The swimming pools were nice and  [... read more]clean and heated too. We go away a lot and I can't remember seen a life guard in every swimming pool which was great cause we had kids. Over all this was a great resort. Worth every penny.

Perfect

This was the perfect place for a holiday with my two adult daughters. Of course, the weather is always perfect in Mexico at this time of year. But the hotel, as well, was great. The rooms were very comfortable. The food was delicious. The staff were wonderful. And it was great to be able to sit at a pool without children.

Best Ever!

We had the best time at this resort. Service was over the top! Rooms incredible being so spacious with a million dollar view. So clean, comfortable beds and great location. No complaints what so ever. I also want to acknowledge our booking agent as she was very professional, helpful and accommodating.

Beautiful resort in Ixtapa on Pacific coast of Mexico

We just spent eight days and seven nights at this lovely resort. It was a girls trip full of relaxation and enjoyment . Ixtapa weather is perfect and guaranteed in the winter. Not only did we have sunshine every day- there was not a single cloud nor a single raindrop during our stay. . Azul Grand Ixtapa was a wonderful resort with amazing service, delicious food and everything you could possibly need in a vacation. We would go back in a New York minute !!