Cheap and super cheerful

This resort was outstanding. The staff is incredible, they go above and beyond to help out. The food was decent and always fresh. The beach is beyond beautiful. The resort is clean and well kept! A few repairs are needed to help prevent some trips or falls. The resort is also wheel chair friendly. Thanks to the staff for a great time.

Spectacular beach!!

We were very impressed with the shallow clean beach and the lack of people on it! You could walk for miles and never got harassed by vendors. The resort itself is recovering from being closed do to covid and at times missing food items. We loved the morning omelettes and cappuccino at the lobby bar. Friendly staff and drinks were great! The room we had overlooked the quiet pool and didn’t have a safe to store our passports so carried them with us everywhere. The air conditioner worked great an [... read more]d the beds were clean! We met very nice people and really enjoyed getting away from the Canadian cold for a week making memories!

Good food

The resort was typical of most in Cuba.Outdated,old,in need of repair......all the usual things,hard beds,no hot water..broken run down things.BUT...THE FOOD WAS BEST IVE HAD IN CUBA IN APPROX.20 VISITS

Somewhat Acceptable

The Starfish has the potential to be a great resort but.... First the good news The grounds are very well maintained and beautiful. Winding paths lined with flowering hedges. The 1 or 2 story units line the paths and some have huge "yards". All are a short walk to the beach, with some almost in the water! The food was good and with an abundance of choices. The Ala cart restaurants were fine especially considering the shortages Cuba is having (no ice cream etc.), but not all were open. G [... read more]reat beach! With lots of lounge chairs, not a common thing in Cuba. Very friendly, outgoing staff. The overworked staff in the Lobby Bar never failed to smile and be pleasant. The not so good. We stayed in the wooden bungalows, which we paid extra for ( on the advice of a travel agent) big mistake. They appear great with lovely settings surrounded by Palm Trees. But, they have no insulation between the two room units, (we had to be moved because of noise). They also seemed a little smaller then the tradition concrete bungalows. They are very dark inside, with inadequate lighting, to the point were we had to use flashlights to see. They also have gaps in the exterior walls which let in biting insects. We at times had to resort to bug repellent at night. We also saw what we think were an army of termites in our bathroom. Our air conditioner's controls didn’t work. (had to use the breaker box as an of/on switch). The bars, with the exception of, the very small lobby bar, all closed at 4:00 pm. Which made it very busy. We have been to Cuba many times (first time since COVID) and knew to have lower expectations, especially with the shortages they are now having, but we couldn’t help feeling let down by the lack of a little preventive maintenance here. The resort is what we want , low rise rooms on lovely grounds (you really get your steps in here). I just wish everything worked a little better, and we had tried out the older cement bungalows.

Amazing beach and resort

I had a great vacation, the resort is amazing, beautiful bungalows most with spectacular ocean views, great food, hard working friendly stuff, and most of all the spectacular beach, shallow warm water and miles of walking and picking seashells!

Simple but lovely

FIRST OF ALL I WISH TO SAY A BIG THANK YOU TO MERCEDES FROM CUSTOMER SERVICE AND AHMEL THE BELLMAN/GOLFCART DRIVER EXCELLENT PEOPLE WARM INVITING AND NOTHING WAS TOO MUCH TROUBLE FOR THESE 2 PEOPLE I SAY TIME FOR A PROMOTION FOR THESE 2 INCREDIBLY HELPFUL AT ALL TIMES AND DO THEIR JOBS WELL The resort was lovely They are doing some upgardes so it will make for some excellent improvements My room was super, air-conditioning fridge shower all working and great condition Bed was comfy roo [... read more]m was kept lovely and clean and tidy THANKS TO THE MAID NANNI The pools were great the beach close and just lovely the pool bar and resturant was awesome Thanks to JOEY the cook AND ALEX the barman Alex's mojito and pina colada were awesome Nothing was too much trouble for them fellows The gardens are lovely so a job well done to the gardening staff I give 5 Stars for Service in all areas with the exception of the Lobby/24 hrs Bar which i give a only a 1 My only complaint was the lobby/24 hr bar The staff there were grumpy miserable and rude and several times snapped at people when they ordered It wasnt that busy that they were overwhelmed were just very unorganized They were constantly running out of glasswear and at one point one of the staff told me to go find a glass and maybe then i could have a drink And another time i got my drink but the bar person had not put the rum in it and when i pointed that out they said they had and walked away so i had a virgin pina colada lol Very much a talking point for those staying there Re training may be a good thing in that department

Great experience

We just came back from this hotel, first week of October in 2022. The location of the hotel was great as it was located right by the beach. The staff were absolutely amazing, kind and welcoming. The food wasnt the greatest the first two days but it improved significantly over the course of the week. At all times, there was plenty of options in terms of meat (chicken, fish, beef, pork).As you can imagine, with the difficulties that a country like Cuba faces, there was some shortage of soap and h [... read more]and sanitizer in the common areas (the soap issue did not apply to the soap in the rooms). The rooms were clean and spacious.

The Resort

The resort was amazing . This is not a 5 star resort but a 3 star at best , but still very good The internet was poor only accessible in lobby I loved the layout of the place . There was lots of rooms / cottages / some with 2 levels it was simply gorgeous Cayo Coco is an Island so it was fairly secluded, which enhance the beauty of the place The entertainment was mainly at the hotel. Each night there was a plethora of shows . The Michael Jackson show was very very good the music [... read more] the dancing the people all made this vacation very enjoyable One section of the resort was closed which had it's own separate pool. This I use as my own private pool as it was never busy The main pool had lots to activities for everyone for both children and adults alike This is a family oriented resort as a lot of family with children visited. I had a great time , I relaxed went to the pool when to the beach there was a boardwalk with a deck for sitting The rooms were fully air conditioned with very hot water. The only downside is the food . Bring your own seasoning and you will be ok. For non pork eaters this was a major issue as everything practically had pork in it. So ask what's in it before you eat. Go for the beach, the sunshine and the people and to lose weight cause the food is the worse Other than that it is a very nice resort clean friendly staff. The cons far out weight the bad stuff Enjoy

.A really amazing resort. Could'nt ask for more.

I have often travelled to Cuba,mainly to Varadero and Holguin. Cayo Coco, this time was my first trip there and my first mistake was booking for only 1 week. Starfish Cayo Guillermo was just perfect. ALL employees at the hotel contributed to the extremely pleasant and welcoming atmosphere of the hotel. Every employee that I had contact with always had a smile and always polite. When I thanked one of the employees, the reply was "We are here to serve". That seems to be the all round motto there.  [... read more] My room was garden view, very near to the beach. Room is very pleasant and well equipped. Hotel and surroundings are very well kept, clean and tidy. Beach was great. There was never a problem finding a lounge chair at the beach. Food was good. I did not go hungry and I think I ate too much most meals. I will definitely be returning to this resort. Just an ending note, I have always believed good & happy employees reflect on Good management. Thank you for a very enjoyable stay at Starfish Cayo Guillermo.

A great resort

The resort was well maintained and beautifully groomed the wooden bungalow was dated but comfortable.the dining was above what I expected . staff were friendly and helpful .the beaches were pristine The resort seam isolated. The neoseams flies were terrible for me but not my wife.

Awesome!

I would recommend this resort to anyone! Great Beach! Great service! Food is your typical fare, you will not starve. Bed was great! The four la carte restaurants were amazing. The food was so good! I loved the little townhouses all around the property! We booked Superior ocean view and we got superior ocean view. Our walk out patio, ground floor, 5 feet from the ocean! Can't ask for anything better! Only wrinkle was Sunwing and the long delay in our flight home...

Good vibes by the ocean

We had a very relaxing holiday at this hotel. The service is excellent. A big THANK YOU to all the people that made our vacation special. We have been to Cuba 11 times and we love this kind of place. Not too big and not too complicated. Awesome entertainment team. We really enjoyed Cuban Day Barbecue in between the pool and beach at lunch and the Barbecue dinner at the pool side with saxophone player plus 3 nights à la carte restaurant (Cuban, Italian and Spanish). The buffet was excellen [... read more]t too. Mucho Bueno! We are hoping to go back next year.

Great resort

The Club Cayo Guillermo, aka Grand Caribe, was the first resort on Cayo Guillermo and even though we picked it because it was the cheapest, it turned out to be a very good resort. Sure some of the stuff was dated but the sun was hot, sand was great, the ocean warm, and the staff (most of them) were awesome. The food was good too - but like all resorts limited in its selections and the repetitive identical menu was due to limited availability. They had a Cuban Day where there had an authentic out [... read more]door pig roast and Cuban meal and festival. We asked for and got a duplex with adjoining rooms near the ocean with deck. This was a 3 star resort with 5 star service and class, lots of smiles and warm welcomes. We plan on returning here next year. Our 3 teenagers also came with us and had a great time at the beach or in the pool. The only they missed from another resort we visited 2 years ago was a pool bar. Cuba has the nicest, friendliest, and warm hearted people and the best beashes anywhere.

Decent value

Amazing beach, wonderful staff and tons of entertainment. Resort is older but charming. Gym equipment was broken and plumbing wasn’t the best but overall had a great week. There is a dolphin exhibit within walking distance and the flamingos were right next door. Good value for your money

Wonderful place

Food was really good,but was bit cold if you go late.service was fantastic.Bar,the beach,all was perfect.Hop on,hop off bus was very convenient to see some places.The playa plara beach was the best I have ever seen,which was 10 minutes ride from our resort

Great resort, great people

Gran Caribe was a great surprise for our family. The beach is wonderful, the pools are really good and our rooms were comfortable enough. Above all, the people who works there are the nicest you can ever meet. Do not forget to taste the great dishes being served on their new restaurant on dinner time.

Outdated resort

Old resort run down no hot water for a week,broken patio door inscects galore and the mosquitos were hell.I had over 200 bite on the 2 day,By the way I had insect repellant.After 2 weeks I had over 500 bites no joke.I was itching and scratching the whole time.The staff were rude and expecting tips all the time or you get the side look.My vacation was a disaster.I could not wait to get home the only good thing was the weather.Sorry for the spelling errors.

Nice budget resort

First of all this is not a good resort if you want to swim. The water is knee deep for approximately 300 yards offshore. I found a spot after walking approximately 2km,deep enough to swim but the current was very strong parallel with the shore. The place is good for kite boarding. Food not great, not terrible either 3/5. Room not bad, clean, hot water and a/c available 4/5. Resort did not have map of some kind, or an envelope for key card and other documents. Money exchange did not give any pape [... read more]r for the exchange. Resort 3/5. Employees friendly 5/5. Beach was very hard in some areas, probably coral with no sand. Ocean vegetation most of the time, a tractor was trying to remove it everyday but only partially succeeded. Beach 3/5. Water nice and warm, nice color when no vegetation, not good for swimming, very good for kites. Water 4/5

Nice resort

The grounds were very nice and the rooms pretty good. Food was much better. Unfortunately the room staff wasn’t as good as the last time we were there. A couple times we didn’t get any towels and water. The staff were very friendly and helpful. The bar staff was very good except one would give to his friend before other customers and I heard him say this to a customer waiting. We booked the adults only section and people brought their kids to the pool and restaurant. I thought this was  [... read more]wrong as we paid extra for adults only. But overall was a nice holiday.

Awsome hotel

Amasing hotel room and service was gréât pool is hot and service for réservation. Is perfect food and drink are good tanks for all my plaeser to Anjoy tuant think merci beaucoup pour le service les chambre et l hôtel parfait service pour la réservation