Not worth the money.......

Honestly.... we really did not like the resort at all. it was terrible!! I like the area it is located in.... but my husband NEVER had a hot shower... we NEVER got to actually use the app to book at any restaurants which meant i had the same buffet for the whole trip.... It was the worst resort I have been to.... and I am disappointed to say the least.... truly I was sooo disappointed I feel like i need a trip from that trip!! the travel agent who helped us was the only good thing about it a [... read more]ll.

Nice Stay

The room at the Catalonia Yucatan hotel could benefit from some renovations, as it showed signs of wear and tear, with paint peeling off the doors and chipped bathroom tiles. However, the hotel staff was very friendly and helpful. The beach at the Catalonia Yucatan hotel was disappointing due to the abundance of seaweed, and in some areas, the beach bed was rocky. Thankfully, we packed our water shoes, which helped. We tried to use the beach at a neighboring property, where Catalonia Yucatan gue [... read more]sts have access, but the staff informed us we could only use the beach, not the loungers. However, we found a nice, clean beach without seaweed at the Catalonia Maya Riviera hotel next door. Although this area is designated for privileged guests, we were able to use the loungers without any issues. However, the bar next to this area is exclusive to privileged guests, so we had to walk all the way to the other pool bar for drinks. The seaweed issue seems to be seasonal, occurring in April, May, and June. We were told that there is no seaweed during the November, December, and January season. I wish they would change the flight schedule for this trip. Our flight left Toronto at 6:15am, meaning we had to be at the airport by 3:00am or 4:00am at the latest. The return flight was also tiring, with our airport pick-up from the hotel at 5:00am, so we had to get up by 4:00am to get ready and pack. This early schedule meant we couldn’t have breakfast at the hotel, as the restaurant opens at 7:00am. Additionally, the bus ride to the airport was long since we were the first to board and it made multiple stops at other hotels before reaching Cancun airport. We had already been up since 4:00am. They should schedule these flights later to avoid such early wake-up times. What truly made this trip enjoyable was the Mexican people. They were helpful and cheerful, and genuinely wanted us to enjoy visiting their country.

Just Ok

First thing's first; This is not a 4 star hotel. No more than 2. The establishment requires some serious renovations. We had ants in our washroom, a decorative pillow had a stain. Other than that the AC worked well and the bed was comfortable. The food was good, but we weren't fans of the restaurant booking system. You have to go online at 8am to book. If you get on there at 9, you'll end up at the buffet that night. Staff are all amazing and kind. The beach was small and rocky, but the snorke [... read more]ling was great with all the fish. All and all we had a good time, great weather but we wouldn't go back.

Great Value, fun times!

Our first time to Mexico. This resort was a great size and with its sister resort, the Riviera Maya, there were good choices for food, drinks and pools. The beach is a little small and a little rocky. There is a breakwater, so the waters are typically calm for swimming, and there is a reef to snorkel right off the resort beach. The resort is dated, but the rooms were comfortable and clean. The resort is close to some fun spots to do excursions, i.e. Xcaret and Rio Secreto.

Didn't meet the expectations

Started with transportation from airport to resort. Have to wait 2 hours at a parking lot for the bus. For question How soon bus will come, answer was Very soon... Dinner reservation online didn't work

Fantastic resort

This was a grear experience. Resort was awesome. Grear food great options great service. Nice beach. People were awesome. A definite recommendation. Even access to shared facilities in sister resort next door

Great resort indeed !

Great value for money ! I really appreciate the resort grounds ,food and service. Excellent food ! And the fresh fruits delicious - I couldn’t stop eating ?! All the service personal was great , too bad I remember just Esther name , server in El Mercado restaurant - hard worker , great customer skills ! And , yes I have to mention here , the quality of the shows - very entertaining ! Great shows! Gratia a todos ! Gratias Catalonia Yucatan !

Second Class Guest

This was our 7th stay at the Catalonia Yucatan Beach and it will be our last. We loved staying at this Resort. At the time we booked (August) all the ‘Specialty’ Restaurants were included. Just before our final payment (December 8, 2023) we noticed that the website for the Catalonia Yucatan Beach no longer included the Japanese, Steak House or B’loved restaurants. We contacted Trip Central about this and they in turn contacted Westjet Vacations. We were told not to worry we would be able to go [... read more] to all of the restaurants. When we got to the Catalonia Yucatan we found out that NO, we did not have access to the Japanese, the Steak House or B’loved restaurants. When the guests of the sister hotel Catalonia Riviera had access to everywhere, we definitely felt like second class guests.

Not recommended

The grounds and the staff at this hotel were fabulous. They were all very friendly, and as helpful as they could be. However, the rooms in the Yucatán part of the hotel, are old and worn out. There was a damp, musty smell that never left the room. the bathroom definitely needed an overhaul.

We all got sick

Shows are good. Food is okay but rooms need some serious reno. Its all and it got mold in the room. We all ended up with pneumonia. They dont wash cups properly and especially at the bars. Service at The mexican restaurant is garbage. This resort is not 4.5 star. Its 3 at best.

Do not go there

Beach does not exist. Lots of see weed and on the other side its all rocks. Also ive been extremely sick. Something is in my lungs. Went to clinic one day after I came back. I noticed that they only rince plastic cups at the bar. Literally stay away unless you want to catch a disease.

Wouldn't go back.

If you have already booked this resort, I doubt you'll love it, but you'll be fine. We booked last minute for some much needed sunshine, and we certainly got it. There was sunshine, warm pool temperatures, nicely manicured grounds and comfortable beds. I'm surprise to read reviews that say the food is good and the beach is beautiful...neither of those is true in my opinion. The beach is VERY rocky, but we knew that going in. There was also a shortage of beach/pool chairs most days. I am not a [... read more]t all fussy, but the food was certainly not good, and and was quite repetitive. We ended up walking to the marina a few nights to have dinner out. Also the resort is about a 90 minute drive from the airport, if that makes a difference for some. I have been to many AI resorts throughout the years and I would say this one would be at the bottom of the list for me.

Amazing!!!????

This resort was very very clean and the staff were Amazing.. The entertainment was very very good...The room with a balcony was good.. The only thing is there should be music at all pools and the beaxh.

Lovely resort vacation!

Our room was beautiful, and the staff were exceptional - friendly, helpful and conscientious. The facilities were incredibly clean. The food was very good - fresh and flavourful! The al a carte restaurants were enjoyable and the food also excellent. A smaller resort than many in the area, which we appreciated.

Loved it!

The hotel is a smaller resort so everything was close by. Our room was great with a nice balcony overlooking the pool. The food was tasty with plenty of selections for everyone. Staff were friendly and helpful. Nice and close to marina and little shops and restaurants for a perfect stroll. We will return! We had a lovely holiday!

Great resort

I was pleasantly surprised , very clean , stuff was very friendly and fun , specially the entertainment stuff Emilio and Dalmy who were involved in yoga , aqua gym and shows Breakfast buffet was amazing and the location was great near a very cute town with restaurants and shops right by dolphin yacht club , very safe Really enjoyed the stay

A wonderful vacation

Hi everyone, Just got back last night. Here is my review of the resort: We stayed for 7 days on the Yucatan side, no privilege upgrade, just the basic package. With this said, I think this hotel is excellent value for money. The room was older and outdated, but it had a new smart TV and it was very clean. I wish we had brought a Fire stick or Roku to stream shows, because all the channels were in Spanish and I couldn't find the English subtitles. Not the end of the world. The beds were comfor [... read more]table but the pillows were a bit strange and lumpy. That being said, we found the room very comfortable and big points for the HVAC (air conditioner) being very fresh and working well. I am normally very sensitive to any kind of mold in air con units and this one was really clean. Our room was cleaned daily and water was always restocked. We mostly frequented the buffets (El Mercado, La Brisa) and booked the Mexican restaurant one night. The Mexican restaurant was great. I had a salad, which was incredible, and the chicken mole enchiladas (very good though a tad sweet). Overall, both my 7 year old and I really liked the food at the buffet. I enjoyed the fresh fruit, fresh salads, Mexican foods and spicy salsas. I put them on everything. Special shout out to the omelet lady, who has omelet-making down to a fine art! We also frequented the creperie (delicious) and the hotdog stand (usually hotdogs aren't my thing but the all-dressed was good!). The decor in the buffets and restaurants is updated and pretty chic! Temper your expectations around the beach. Its not a typical long stretch of white sand with turquoise water. The beach small and rocky in parts, so bring water shoes. Also bring your snorkel and mask because the water is very calm thanks to the berm separating it from the open water, and there are lots of fish to see! We didn't spend a ton of time at the beach because my son doesn't like the salt water. For having small kids, I think this beach is actually really ideal because there aren't huge waves or rips to worry about (plus the fish are cool). It was nearly impossible to get a beach chair due to people "reserving" them for the day then not bothering to use them for hours on end. Very frustrating and inconsiderate. This happened at the pool too. Guest services tried to address the issue with little success. We spent a lot of time at the main pool on the Yucatan side. We liked it because it was relatively quiet and there were 2 round shallow sections within the pool for kids to play in. It was nice being in a smaller resort because kids could meet and play together while parents chatted. It was so easy to run back to my room to use the washroom or to grab a forgotten item. There were a lot of umbrellas for shade as well (if you managed to snag a chair)! Wifi worked very well throughout the resort. The grounds of the hotel were beautifully landscaped, with palm trees, coconuts, flowering bushes and lots of animals (birds, iguanas, and "Mayan hamsters"). I also noticed that the staff made a good effort to keep the grounds very clean, including the pool. My favourite part of the day was getting up at 6:30, grabbing a coffee from the pool bar, and watching the sun rise over the ocean. Spectacular! The service at the resort was fantastic. From the bellhops who greeted us, to the easy check-in, to the maid service, bartenders and servers - everyone really went out of their way to give good service. I really appreciated how friendly and professional the staff were. I hope this is a sign that management is treating them well. I think that it's important to tip generously and would encourage others to do the same as the staff work very hard. We didn't check out the kids club but saw them on the beach doing activities, which looked nice. We didn't catch much of the entertainment, but we did go to the sports bar to play air hockey and pool (both were free). We watched the Moana show, which was AMAZING! My only comment is that some of the kids programming (including the Moana show), started at 9:30 pm which was way past our bedtime (and why we didn't see much of the entertainment). Another cool thing about this resort is that it's easy to leave and go walk around Puerto Aventuras. Its nice seeing people walking around and kids riding their bikes. It felt safe. The marina area is quite lovely, with some shops and waterfront restaurants. You can swim with dolphins and manatees, or just watch them from the promenade or restaurants while you eat. We also took a private tour and saw the Tulum ruins, swam in a cenote and swam with sea turtles in Akumal. This part of Mexico has so much to offer, so make sure you get out and explore! I think it would be easy to rent a car and tour yourself around if you're comfortable driving on highways. What else can I say? We had a wonderful vacation. This is not a luxury resort, but I'd say it's a solid 4 star, with loads of character, good vibes and great service to round it out. Thank you to everyone who helped make our stay a very positive and memorable one. I feel relaxed and happy after our wonderful trip!

Room Review

We were originally in the comfort room, which was hugely disappointing. The door lock didn’t work, it was outdated, and looked nothing like the photos. We had to upgrade because the room was unacceptable. The upgraded room was lovely.

Fantastic Resort

The hotel was a smaller style resort, the design of which we loved because it felt truly authentic. The service was AMAZING and truly made our trip. The food was also exceptional. If you're looking for a truly relaxing vacation look no further.

Pompus and overated

Would not go back as I paid for all inclusive resort and the staff prevented me from many opportunities to enjoy the whole resort as it was off limits. Staff pretended to have my best interests however they took my money when they could, but if it was not in their best interest they refused me service.