Great resort!

Mostly everything was great about this resort. Well kept grounds and buildings, beautiful scenery and landscaping, and easy access to most things! I was not really impressed by the main buffet closed for lunch, but there were other options so it really was fine. The food options available at the buffet were better than the 3 restaurants I tried, but all still a fun experience. All drinks available were good too. I’m not really a beer drinker but Dos Equis is not the best, amber was ok. I will  [... read more]say I really wish they had ginger ale. My room was always cleaned nicely when the do not disturb sign was up and that was always nice to come back to. The rooms had very minimal power outlets which was really weird, bring a power bar maybe?

A Good Resort

This was a good resort, have been to 4 other resorts in the Mayan area ( twice at one). This resort offers all the standards that most resorts offer. The staff were fantastic, wish I could remember everyone’s name. Having a water and ice dispenser in each block of room was very nice. The buffet was good but on the smaller side and pretty repetitive but as I said was good. Pool games were okay, I really enjoy pool volleyball and it was tough to get games going when the volleyball net was at a d [... read more]ifferent pool than the activity pool. One thing I did not care for was not having access to the other resorts connected to the resort. We have stayed at other resorts that have multiple resorts in one and could use their amenities, except the private sections. The Star Cafe and the ice cream shop at the mall were a nice treat. I don’t want to discourage people from checking it out for themselves but I would probably not return.

Great staff!

it was nice to see that people have moved on with covid and we were able to enjoy ourselves ,still a few wearing masks wich is fine if that's what they prefer, but at least we had the choice! Excellent service, the staff was very friendly and always smiling ,something that we haven't seen in a while being from Canada I would recommend iberostar and will return in the future

Great family vacations

The Iberostar Paraiso Beach Hotel offered more than i expected. Our travel agent recommended it. So we went there, our arrival was smooth, from the very arrival the personnel was very nice and eager to help. The lobby clerk offered to upgrade our room to be closer to the beach, and we took it. I have to say from what we've experience, every room location was good and is close to places you want to go to within the resort, like for the beach, fitness center, one of the many restaurants, one o [... read more]f the pools and more. Our two-bedroom suite was great, the beach was nice, the food was incredibly good in all restaurants, and what suprised us even more was the variety and quality. The only negative was the wine, it was aweful except for the sparkling wine. If we wanted good wine it's one of the only things we needed to pay for. A thing that was most striking is how clean and ecofriendly this hotel is, all is done to limit waste and trash. It's also how nature is allowed to coexist with everything. I rate this resort as a 4 star resort. I would recommend it to anyone, whether for families or just adults.

Amazing resort !!

It was extremely clean The staff was extremely friendly No complaints at all we can’t wait to go back . Cleanliness was a plus . No bugs are flies the food areas were clean. We recommend this resort to anyone who asks.

Would not go back if you paid me

I will start with the positive: I was out of Canada and in the beautiful Mexican sun with friends. Cons and my experience with this hotel: Staff: I found many of them to be moody and not so helpful however of course not all. Rooms: nothing special but was just ok Pool: it was often dirty Room service: there isn’t any which was an issue and will explain below Beach: out of 10 days we had just one where there wasn’t an extreme amount of seaweed. I was gross! Food: buffet  [... read more]was decent but repetitive and felt I was eating same food everyday Hotel service: horrible- my 2 yr old broke a glass in room and it accidentally shattered so I quickly called front desk to ask to have someone clean it up. They said 10 mins max. And so we waited and called again and got same response and after 6 x calling and me getting very upset someone finally came which was an hour and a bit later. Kids indoor playground: I was initially pleased but if there is a rainy day and you need the kids to go there to play your out slot luck cause it’s only available to kids in the scheduled camp. Here we s my horrible experience: My 2yr old on my 7th day at resort developed a high fever. He was really hot so we called dr on-site and she was very worried as his vitals were not good and his fever was worrisome high. We had to bring him to hospital to possibly get intervenous if fever didn’t go down. It was horrible. Turned out he contracted a bacterial infection from the resort (her words) and he had sores down his throat and he was in a lot of pain. It was so scary to helplessly watch him and see my 8 yr old be scared for her baby brother. Now with that all said I went to general manager the next day and complained about this and explained that because he was in so much pain and still had fever and out of respect for other guests we couldn’t bring him in restaurant crying.. we were not allowed room service, or take food from buffet to our rooms, nothing so he basically could not eat cause we couldn’t get him food or us unless we took turns leaving. I complained that he either got infected from indoor playground or pool area and he did not care at all! He offered me a 25$ cabana! I was insulted that as my son was crying in my arms from the pain he did not care at all. And he said and I quote “It’s not my problem lady!” I was in shock and unbelievably upset for the lack of compassion for my son’s condition and what we were going through. He began to say I told front desk we left resort for day excursion which was a complete lie! That week we were all trapped in lobby due to the strong rain pours all day and night. We never left the resort except going to hospital. In addition to him making up that we left resort, he blamed my son getting the infection off site! I just could not believe my ears! Such a heartless person that was not even able to look into my eyes as I was on verge of tears for my son, my families experience and the lack of care from this resort manager and the resort. I tried talking to conceirge but she kept saying they had rules. I’m sorry but what rule cannot be adjusted to help a sick child that was in such need. The last three days were horrible as I was fighting with them to help me. No one should go to this resort because in times of emergency they will not care at all. And if you are will small children and in a foreign country with no one willing to help you it’s a horrible experience.

Beautiful tropical gardens

The grounds were beautiful with tropical green vegetation and exotic birds. The buffet food was decent and a great variety. The main disappointment was the beach. Too much seaweed and unfortunately we went at the end of May and had rain and clouds for the most part of our stay. Thankfully we were with a bunch of great friends and made the best of it at the lobby bar.

Beautiful Mayan Riviera

We felt that this hotel was a fantastic example of what one should expect from a 4/5 star resort! The grounds were phenomenal with wildlife all over. Maintenance personnel were also prominent on the grounds and building facilities, as were security personnel. Water and ice were available from purification systems, so no health concerns. COVID controls were utilized in all public areas and dining rooms and COVID testing was available on site! We felt safe and comfortable for the entire stay!! Gre [... read more]at time overall.

Solid 3 Star Resort

-Buffet & a la cartes have a very limited selection, but are high quality. Minimal after-hours options. Shopping centre provides free made-to-order food which is a bonus. -This is one of the lowest levels on a resort compound so you get minimum access to facilities, but have access to all the popular/fun things, so there's no point upgrading. -Resort seemed very understaffed while we were there, so we had no drink servers and bartenders with no cocktail knowledge. Brazilian restaraunt didnt ha [... read more]ve enough servers so we left after the long wait. The folks there were working hard though. -There are only a few bars so without servers it was a pain to get drinks. -Beach was the best we've seen on that coast, lots of waves and strong riptides though. Many people were rescued by life guards.

VERY NICE RESORT!

THIS RESORT IS VERY BIG A LOT OF WALKING, HOWEVER THERE ARE CARRIAGES GOING BACK AND FORTH ALL DAY UNTIL 11PM IN EVENING. THE GROUNDS ARE BEAUTIFUL, WELL KEPT, LOTS OF WILDLIFE HERE AS WELL. SUPERIOR ROOM WAS LOVELY, WALK IN SHOWER/MAID WAS EXCELLENT. FOOD WAS GOOD, LOTS OF CHOICE AND MANY A LA CARTES TO CHOOSE FROM. STAFF WERE ALSO VERY ACCOMMODATING. THE BEACH WAS BEAUTIFUL.

Fantastic resort .

Landscape was excellent , all cement walkways , flat no stairs , huge resort , lots to do , not enough time with just one week . Beautiful beach area . Very large pool , clean . No complaints . The food was great and lots of variety . Restaurants were amazing . We would go back there in a heartbeat .

The hotel as lost a star

Many downgrades since our last visit a year ago: no more included room service, no waiters on the beach, no tequila bottle in the room... The room cleaning service has also gone down: many days the sheets are not changed, the floor is not cleaned and the mini fridge is not filled as expected... One great improvement: the new water system, distributers instead of plastic bottles and the quality is better. Same beautiful site, great employees and great food!

Awesome Time!

This was the second time that I visited this resort. Both experiences although seven years apart were fantastic. Seven years ago I stayed at the Iberostar Paraiso Del Mar. This year I stayed at that I Iberostar Paraiso Beach. The grounds at this resort are immaculate, the pools are second to none, and the food and restaurants-top-notch. The staff was very attentive and always available if you had any questions. The rooms were very clean and were clean daily in a very professional manner. The nig [... read more]htly entertainment was great. And the wildlife throughout the resort was very fun to watch. I would highly recommend this resort for any adults, or families as there is always a place to go to suit your needs. By this I mean there are activities at the pool, there is a play area for children, there is a quiet area for adults by the waterfall, and of course there’s always the beach, that was very clean and enjoyable.

The resort is amazing exactly how we expected

No complaints about anything. The resort is amazing the people are friendly, the food was great. The beach is nice but a little crowded and noisy for me. But this can’t be avoided especially when this noise was made by the tourists and the hotel cannot do anything.

Great friend and family vacation!

Back from a wonderful vacation as a group of 11. This is the fourth time to this resort and it didn’t disappoint. From the service, lush grounds, pools and beach we all found the resort perfect for our group. The lavish grounds with the flamingos, peacocks, iguanas and cotis as you walk the grounds is the best part as so natural. Another great feature is the shopping centre with the taco stand, coffee cafe and crepes for an afternoon break. The resort has great shuttle service as well to tra [... read more]vel you to and from various points through the resort. Love the Iberostar chain and will be back! Cheers Kelly

Great resort!

Beautiful hotel - well maintained. Endless pool, lots of space to spread out and pick your spot. Great beach, lots of chairs and the staff do a good job of cleaning the beach each night. Good food. Great staff.

Beautiful

The hotel is beautiful. These are very large resorts, so be prepared to walk alot. They do provide transportation to and from any where you want to go around the resort. Once you find out where the pick up locations are located. For the price this hotel is ok. Basic buffet and rooms. Pool areas are beautiful. Only access to 1 other hotel-Del Mar. The staff are amazing, very helpful. Overall Happy with experience.

Amazing Resort!

This is the second time to Iberostar Paraiso Beach and I will definitely be back. My wife and I visited in April 2019 and January 2020. Buffet was great, ala carte restaurants were great, pools are huge and fun, or relaxing depends on what pool you are at. The grounds are large but easy to get around with the golf carts that pick you up. 15 minutes to Playa Del Carmen

Beautiful spot

The grounds of this resort are lovely. The beach and pool were great! Rooms and food leave a bit to be desired. Our room's bed was terrible which made having a good night sleep impossible. My partner and I were excited for the restaurants you can book reservations at, for a break from the buffet. However, every single meal we had from the restaurants were mediocre at best. Often leaving most of the meal uneaten and going to the buffet after. The main Buffet had good labeling of food for those wi [... read more]th dietary restrictions (including Vegan options) but no other snack bar, buffet or restaurant did. It is a beautiful resort, well maintained and well staffed. The gym is spectacular and there are plenty of activities on the grounds if you don't plan on leaving the resort. The grounds were a bit too big for my liking but the views can't be beat.

Loved loved loved the resort!!

This is my second time at Iberostar, first time I was at Del Mar and loved it too! Amazing resort and property and Beach’s lobby is so lively! Amazing staff, everyone is friendly and simply great! Food was always fresh and delish. We were there for a wedding with a big group and the staff did an awesome job taking care of us! I was in room 3349 and it was a perfect location. Minor complaint, the coffee at the buffet was not good, but I heard that it was awesome in the shopping plaza. Book it a [... read more]nd you will not regret it :)