Beautiful beach, close to Playa

I travelled with my two children, age 11 and 20. We were given a King bed our first night and was placed in a room close to the noisy theatre. The next night they moved us the to a double room with a cot and closer to the beach. If you can, request rooms in buildings 6,7 or 8. The entertainment staff was incredible. The food in the buffetts was also really good, better than the restraunts. The beach was beautiful and the resort was very clean. Great resort if you like a smaller resort. Everythi [... read more]ng was within a minutes walk. Also, a nice little shopping area with a Starbucks right across the street. You could walk into Playa or take a cab for 90 pesos. I would absolutely stay here again.

Great hotel

Hotel has been totally renovated. Rooms are large, modern and kept very clean. Buffet testaraunts good selection and quality of food. Staff through out were very friendly and smiling. Bar service was good. Great access to beautiful wide sandy beach. Pools were always clean. Ample loungers around pools and on beach. Good location with short taxi ride to 5th Avenue. Small shopping center accross the street, Nightly entertainment was poor.

Perfect Resort

My friend and I just returned from a week at Riu Plyacar. It was the perfect resort - not too big and not too small. Even though there were a lot of guests, it never felt crowded and there were no waits at any of the bars. Even on the days we slept in a bit, we could always find chairs by the pool. The resort and rooms were immaculate. Although we picked this resort partly due to the fact we didn't need to make reservations at the ala carte restaurants, we ate at the buffet every night. The [... read more]re we lots of choices to keep both of us happy. The entertainment crew were outstanding. They worked day and night running numerous daytime events ( poker, aqua fitness, Zumba, volleyball, soccer, bocce ball and horse shoes to name a few ) and then ran the evening show. They were friendly to all guests regardless of age. Do not hesitate to book this resort. You will love it.

Great resort!!!!!

The resort was very clean, The entertainment was amazing. The day crew was very interactive got people involved. However the air conditioning in our room would not go lower than 23 degrees. In the summer that is not cold enough. Our kids rooms air conditioner was working better. Called for service they never came, called again the man showed but did nothing. The Japanese ala cart was nothing special. Did not enjoy the Italian. Mexican and steak house were very good. Very close to playa del Carm [... read more]en, actually ended up eating out a few nights. Beach was INCREDIBLE!!!! Beautiful with palms all over, plenty of chairs.

Awesome resort!!

This was our 4th time to this resort. The newly renovated resort is very modern, with nice bright colors. The resort is small, making everything very handy. not too far to get to any location. The food is great with a lot of variety, the service is excellent. All the staff are very friendly and go out of their way to make your stay enjoyable. Looking forward to going again next year.

The "Ideal Resort"

Exceptionally clean, grounds very well maintained, food was excellent....the staff are very friendly, helpful and accommodating. We thoroughly enjoyed our stay. Also, the resort was not too big that you had to walk long distances to the beach area or eating areas... it was also a great location as we were walking distance to Playa del Carmen to shop.

Fantastic Resort!

The RIU Playacar was a small beautiful resort. We were there from Jan 16th - 27th, 2016. The resort staff were outstanding, From the cleaning staff to bartender's and CSR staff. With this resort you can use 3 of the 5 other RIU's as well. The grounds were well maintained, food was outstanding, and being a $8 dollar ( US ) cab ride from downtown Playa Del Carmen ( 5min drive ) was a bonus! The rooms were very well cleaned. The hotel was renovated, I think for the better! I was very hesitant to go [... read more] to Mexico to begin with, but when I arrived I felt very safe even walking from resort to resort, as well as downtown at night. The wait staff especially " KEVIN " was outstanding. the bartender " ENRIQUE " and 3 other gentlemen sorry cant remember there names ( Lobby Bar ) were exceptional! we never had to wait for a drink. "EVER" the Coco Bongo Rep was awesome ( not sure if he was part of the resort ), but took great care of us when we went to Coco Bongo. As far as alacarte ( sorry for spelling ) there were pretty much dead, only because the buffet was so good. the pools were ok ( not a sitting by the pool person so ) the swim up bar was great! lots of room. Beach was amazing, water was bath tub warm. so Overall it was an amazing time at this Hotel! wish we didn't have to leave.

Great resort

Very nice resort beautiful beach grounds are well maintained staff very cooperative the food was very good not too impressed with the steak house restaurant stakes weren't that great nightly entertainment and beach activities were excellent the one negative point about the restaurant was the vendors on the beach consistently day in and day out every hour of the day there were vendors on the beach walking right up to you asking if you wanted to buy silver sunglasses hats etc

One of the best resorts we have been at in18 years

The grounds are being redone,food and drinks were the best.The resort staff ,i mean every person we dealt with could not do enough for you they were all excellent.Pools and ocean were great.All the people in our group rate it 5 star,great job riu on redoing the resort,we will be back.

Excellent Service

Stayed the week of February 9th. I would recommend this hotel to anyone wanting a clean, and well run resort. The beach is one of the best I have been to the water is shallow quite a way out and the sand is white and soft. Lots of lounge chairs and many Palm trees offer shade if you want it. The swim up bar was a lot of fun, the bartenders work hard to make sure you have a good time. The food was always good, hot and fresh and here again you can see the level of care the staff takes, the wait st [... read more]aff makes you feel right at home and take care of your every need. The rooms are spacious, the beds comfortable and there is plenty of hot water and nice clean towels everyday! This is the smallest of the Riu's in this area but I think that adds to it's charm and personal touches. We walked twice into Playa de Carmen to check out the shop etc. It is an easy 30 minute walk past some beautiful homes and other resorts. Plus added bonus there is a Starbucks right across the road!

Great Time

Nice resort. Smaller than most, but great service and access to Rio Tequila and others if want more action. Great beach access. Can walk easily into Playa Del Carmen. Buffet food was excellent. Lots of variety and high quality.