Awesome time

We stayed at the Riu Yucatan from February 15 till March 1-2019 We arrived about 11:30 pm and check in was quick and simple. Rooms are a little small where we were, but you don't spend much time in them. Our maid was great left us a little towel animal pretty much every day for the first week,. In the front lobby for the first week we did not have drink service at your table which was no big deal. But the second week we had great service from Karen. We ate pretty much every day at the buffet,  [... read more]lots of choices food was great and plenty of it. What i did notice was at breakfast they dont custom make your omelets. They have 2 different pools you can go to, one a little more quiet and one that is hopping. We stayed at the quiet one and also on the beach, you will have no trouble finding shade if that is what you need. Staff at the entertainment bars were great. I would recommend this resort. Thanks,

Good resort

Nice vacation at Riu Yucatan. Very close to Playa Del Carmen and other activities. Nice food but a bit crowdy and 'cafeteria like' eating areas. Comfortable and clean room. Very nice beach. We went there in February and the water was cold.

7 glorious days!

The beach and the weather were excellent so our stay was amazing! Food is good, coffee and cocktails top notch, entertainment poor quality except for the nights the tourists are on stage, our suite room was very large with comfortable beds although the linens could be better. Everyone is very friendly except for a very disappointing welcome at the front desk. Everything is well kept and close together so it's easy to get around. Walking distance to Playa del carmen (30 minutes nice walk) whic [... read more]h is bonus!

Amazing

We just returned from a 7 day stay in November, this trip was amazing. I've been on many all inclusives and this hotel takes the cake. The hotel is very modern, fresh, great for getting around. we were in block 5 on the third floor and loved out location. Rooms: shower pressure was great, room was large, requested and king and got it. Bar was stocked every other day which was perfect, had the bottles in room as well. There was enough hangers with a big closet and six drawers. Shower door was [... read more] glass, which was ok with us but if you're travelling with someone you would want privacy then request an extra towel to drape over the door. beach: the sand is lovely, plenty of chairs, you are only allowed to pull your chair to a certain part of the beach so it leaves a lot of room for walking, games and just an overall better view. the ocean was wavy all week, some days more. A lot of people brought floaties down to the ocean (from home). Bar is close by for the beach, just up some stairs. pool: there is a main pool area which has music and entertainment every day, these two pools (side by side) have loungers in them. There is a small swim up bar beside the main pools which have built in tables and seats at the bar and at the edge of the pool. there is also a quiet pool up by the lobby which we didn't go to but it looked lovely. restaurants: we tried the steak house and loved it, the Japanese and loved it and the buffet. you need reservations for the Mexican so we didn't make it there. there is also an Italian restaurant for lunch and dinner but we didn't make it there either. the other two (steak & Japanese) you show up and are seated when there is a table available. we never had to wait but I did hear of people waiting - in that case go to the bar (we saw them giving out buzzers so you know when your table is ready) the buffet had such a great selection. breakfast and dinner is in the main lobby. lunch is at margarita (beside the pools - this is also where the Mexican and Steak House restaurants are). food was amazing, amazing! I loved it all! bars: there is a lobby bar which seemed to be open early, there are two bars by the pools - one of which is open until midnight. there is a swim up bar and then a bar that faces the beach. the quiet pool by the lobby looked like it had a bar too. all excellent great service. special mention to Alfredo, he rocks!!!! we walked up the beach to the left (if you're looking at the ocean) it took about an hour and there were Mexican stores, but also Old Navy, Zara - a few others. there are hundreds of Mexican stores for souvenirs. you can also get there by walking through playcar. The hotel is an hour drive from the airport. We did the tulum/xel-ha excursion which was great, we booked through our Sunwing rep at the airport. there is a kids area ... didn't fully check it out but looked good. there are howler monkeys on the resort and I loved watching them... if you leave the lobby go to the right and they are in a little hidden area. the balcony had a built in towel rack which was nice to dry our suits on - makes the hotel look nicer too to not see everyones towels or suits hanging over the balcony. if you're wondering if you should book yucatan DO IT! we will be going back next year 100%!

Best vacation

We spent Christmas at Riu Yucatan, it was amazing! Great food, clean and new room, what we liked the most it was the customer service. We also really liked the location, it's very close to everything you need. Best Christmas ever!

Amazing

The place is so clean!! I saw them scrubbing the outside.The staff is friendly all the time and the food was so good!!. There is a cauliflower ravioli that was... Awesome. I'd recommend this to anyone. So much to do.

Our Riu Vacation

The Riu Yucatan was nice. The staff very friendly. They were always smiling and readily available to help you. The food was very good and it was nice to have a small market close to the hotel. A seven minute walk. Perfect. I would go back anytime.

Perfect for us! Amazing food and beach

We loved this resort. We felt like valued guests at all times..loved all the workers..it was the great staff that makes this resort stand out to us. I also appreciated the decent size drink cup they offered for drinks and straws if needed so we did not require the big bubba mug. We never waited long for drinks, the buffet was the best I've had in my life. So much selection! They had every thing even chocolate fondue! All the chefs were amazing and staff stood outside the buffet and thanked ev [... read more]eryone for coming. How thoughtful. Great beach clean shallow and wide. I felt safe with the kids at all times. A few too many smokers exhaling smoke onto me and beware some rooms smelled of smoke..but there are different rules in Mexico I guess..smoking every where here I'm not used to this from Canada. We are non smokers and don't like the smell. The rooms/beds are small but sufficient . the mini fridge in room got restocked every other day with lots of water pop and beer. We did not want for absolutely anything. Every thing great. We loved Anthony and Jerry teaching dance lessons at the activity pool. These guys are so fun!! They were fantastic as was Isreal the bartender, Vidal, and our room cleaner. The shuttle was an easy 45 min from the airport. Check in and out went smoothly. The shows were alright. The pool could have been cleaner..a lot of missing tiles on walls of pool.. found them at bottom..debris in pool..stepping on stuff (small rocks and debris) in pool. Only saw it cleaned rarely. (1x all week) However, I was sad when it was time to go because it was the best time and we can't wait to return! Our kids also said they liked this resort the best of the many resorts we have been to. Ages 6 and 9. There are a few mosquitos so bring repellant but not too bad. There is several pool areas here its a very spread out large resort..a lot of walking and no elevators..just 9 3 storey walk ups. There are no ocean view rooms no room service no waiter service and Wiifii has a fee of $10 a day. We loved that you stay at 1 Riu but can explore 3 other nearby Riu hotels. This gave more variety. Lots of Wildlife here too!

Amazing resor

Riu Yucatan. Excellent, out standing resort. Modern, spotless clean, wonderful service. Will definitely go back..Thankyou to Sunwing representative, very helpful and informative..The beach was beautiful. pools were so clean and night entertainment was amazing. Had an amazing vacation. Thankyou for everything...

Overall good, made the best of it.

The excitement of our vacation started to wear off after Sunwing informed us our flight was delayed 9 hours. Paying for 7 nights, we only got to stay 6 nights. Reception did not provide a warm welcome either, after an exhausting day at the airport, arriving at 7 a.m. The room assigned to us, the bathroom was flooded by overflowing water from the toilet tank. No maid service the first day either? We had stayed at the Riu Palace Mexico last year, loved the beach and returned but chose the Riu Yuca [... read more]tan this time. We made the best of our vacation, our requests were not fulfilled, this was for our anniversary and my husband's retiremen. It's all about $$$. We would probably not return for the reasons above.

Sunshine galore

Rooms were good, resort was always clean and landscape was well laid out and well taken care of. Restaurants were fine the Italian restaurant was a favourite. The nightly entertainment could use some work.

FIRST RIULAND EXPERIENCE!!!

Flawless vacation top notch entertainment and accommodation......Food fabulous not only in taste but in presentation as well. Staff remarkable everything positive....newly upgraded with bright cheery colours.....would definitely come back here.....