Nice escape

We have been to 3 other AM resorts and I would say this was our least favourite. The drinks and food were good but not outstanding. The beach and pool bar staff were great. For an older resort this place is in great shape and is gorgeous. Love that it’s secluded from other resorts. The beach was narrow but decent. If you are out on your deck around sundown hour wear bug spray but that’s the only time needed. Beach and pool chairs are available most mornings. Entertainment crew were ok b [... read more]ut not enough goes on at the activity pool. Wish there was an adult only pool at the quiet pool. The biggest complaint is about general room housekeeping. When the fridge didn’t work it was replaced in 10 minutes and the shower and AC were checked quickly so no problems there. But general room cleaning didn’t happen and had to fight everyday up front to get towels and facecloths. That is just so below AM Dream standards that it really shocked me. And this was everyday not just one. I still liked the resort but this is be a major thing. Highly recommend going to xel-ha for a day too:)

Fun in the Sun

This is a lovely resort. The staff, grounds, food, service and facilities are all excellent. They cater to families and children. If you prefer a quiet, adult atmosphere you should choose a different resort. Unfortunately there was a lot of seaweed during our stay but they did their best to cope with the problem. All in all, we had a great time in the sun and enjoyed the Mexican people and culture.

Pretty Good

- great for families with kids under 8 - very remote -there is not much to do at night -we had cockroaches in our room -saw snakes and other critters -great food -there is very little entertainment during the day compared to other Dreams properties -There are photographers CONSTANTLY taking your pictures. It made us very uncomfortable and we had to repeatedly say no to them. - If you have allergies; they will take great care of you. -

Beautiful Resort

Dreams Tulum is a beautiful resort with amazing buffet and restaurants. Beach is very nice and landscaping of resort is elegant and well laid out. Great swim up pool bar and mid-afternoon shows are entertaining. Close to Xel-Ha and other activities.

Very good family resort

The resort is a little far from the Airport in Cancun (about 1 ½ hrs). But for the family vacation it's great. They have an organized day care for the kids with qualified members and a Schedule for the hole day. That way the parents can have a little leasure time of their hown. The beach is well maintained and there is a sector selected for safe swimming, but found some big rocks at the deaper end so you must be careful. Entertainment is arranged throughout the day if you which to participate.  [... read more]The food is available between both pools for snacks and waiters serve the drinks to you just for the asking, of coarse tips are well accepted but you don't have to. They have night Entertainment buffet and shows every nights included in your package, no other cost to you. I do recommend this resort for a good family vacation.

We had a great time!

Highly recommended. We just got back after spending a week there. Easy and close access to the pools and beach. The food was fantastic with an abundance of variety to choose from (both at the buffet and dine in restaurants). The entertainment crew was phenomenal at keeping our active boys (10 and 13 years) busy with plenty of sports activities outdoors and in the game room. The evening entertainment was also great to watch (especially the "Fire" show!)

Great Resort, Staff, Food & Activities

The Dreams Tulum is a beautiful resort. The beach had lots of nice sand for soccer, volleyball and other activities, there was a swimming area that the staff did a nice job of keeping clear. Having the beach and pool close together was great. Great variety of restaurants with nice food for breakfast, lunch and dinner. What makes this resort is the staff. Some of the standouts were Ricky and Adrian with the entertainment team, Daniel and Andela for drink service and waiters Miguel (Italian), Luis [... read more] (Sushi) & Jorge (Mexican). Thanks for a great family trip.

Beautiful resort

Fantastic resort. From arrival every detail is thought out. Hot towels to greet you off the bus, welcome drinks and excellent front desk staff. The rooms are perfect. Mini bar was always stocked. Room service 24hrs a day. Gardens are beautiful with zen music playing throughout. Always something to do for the kids. Drinks and food great. The perfect size with great dining options at night. Loved the staff, friendly and hard working. Really wonderful stay. Thank you!

Excellent staff

The resort is probably the oldest Dreams we've been to therefore it is lacking some of the newer amenities ( i.e. wand in shower). It is situated on a large property which is remote from Cancun. Lots of flora and fauna and the odd Coati. The beach is walk-able.The staff will bend over backwards to make you happy. Great food, room average, nice location.

Nice Resort

The resort was nice, the food and service was great, however the drinks were okay and night time entertainment was so far from the lobby. It would have been nice if the resort was set-up in away that all the restaurants and bars were central the lobby area. The seating was uncomfortable and so was the bed. The room was nice, however the air conditioner could have been better.

Very good time

The hotel is very nice and the food was very good. It is very low key and good for families. I was a little concerned about the beach because of what I read about the seaweed but we did not have any problems. It was very nice. The staff was great - very respectful, helpful and pleasant. The only negatives I had was that the shower was never hot (luke warm at best); the pools were really cold, and we felt a lot pressure to join the "Hotel chain club". We really never had to wait for dinner (no re [... read more]servations) but the hotel was not crowded; but they are not very big so I would think in high season, it will definitely be a different story. Overall, we had a great time.

Dream Wedding

I recently had my wedding at Dreams Tulum. We stayed for a week with 15 family and friends. The resort was beautiful and clean. The rooms were spacious and well kept. I cannot say enough good things about the resort staff. They were always friendly and helpful. In particular the entertainment staff was amazing. They went out of their way to include people without being in your face about it. They had fun games for everyone and they evening shows were actually entertaining for everyone. We are a [... read more]t many restaurants and enjoyed the Italian one, Portofinos, so much we went back again. The service was amazing. I would have liked to see a little more variety at the World Cafe buffets however. With regards to the wedding, the planner looked after all the details beautifully. They always returned my emails very quickly. The wedding day itself ran so smoothly and wonderfully. I don't have a single complaint and I would recommend this resort for a wedding to anyone!!! Overall, a beautiful resort, dream wedding and a fabulous trip had by all!!! Thanks Dreams:)

Great location, service and activities.

The grounds, rooms,restaurants were "A1". We enjoyed the evening's entertainment greatly. It was hot but always a breeze from the ocean. They were a little generous with their top shelf drink claim, which fell short of expectations.

Amazing resort

Beautiful resort. Staff wonderful and trip without consequences. Dreams Tulum Mexico,location of a wedding, with family and friends a beautiful ceremony, great pictures and great environment.recommended.

Awesome Experience

This was our first time at a family resort , have travelled to Mexico 6 times always stayed at an Adult only 5 star resort .Have to say we had an awesome time . The rooms were great , clean ,bed very comfortable .. we were in the adult only section so it was peaceful and we overlooked a courtyard, had a hammock on our patio so it was relaxing. The grounds were beautiful and well kept! The beach was beautiful except that it is their windy season and there was alot of seaweed .. could have worked  [... read more]a litlle harder to clean it up.Staff were extremely friendly and helpful.. The food was one of the best we have had in Mexico... French, Asian , Mexican and Italian Restuarants stand out .. seaside grill was great for lunch and the worldcafe for breakfast buffet was great .. something for everyone !! Not as excited about their theme night buffets ie Mexican and Western. food not as good at these . Drinks were great just ask for the good stuff up on the shelf.. house red wine was surprisingly good.The staff were so freindly and helpful. Overall an awesome week . Only real complaint was the "time share " people on arrival , after a very long day travelling {unfortunately it is too far from the airport} this is not what you want to be doing when you first arrive at the resort!!!

Highly recommended!

The food, service and facilities were great! Best all inclusive may family and I have visited. No reservations at the a-la-cartes worked great, you walked into your choice without waiting...it was a great experience!

Amazing resort

Very satisfied with choosing Dreams Tulum. Highly recommending this resort. Clean, good food and great staff. We had very relaxing time. If we will return to Mayan Riviera, this will be our resort. Thank you, Rafael Porras, BD Travel representative for this resort, for you daily help.

Totlally awesome

everything was perfect. the food was perfect in all the restaurants and i found the staff to be more than accommodating. the ground were flawless and the gardens beautiful. the children's club was very well run. i would truly recommend this resort to any family.

Fine

We were very impressed. Grounds were extremely well groomed and the staff could not do enough for you. It was so nice to be able to walk about and not have to rely on a trolley system. Only negative was the distance from the airport.