Great location, lovely staff and nice public space updates. Reception and room were disappointments.

This was our third visit to Pineapple Beach and the restaurant(s), cafe, bar, entertainment and watersport staff were just as lovely as in the past. The beachfront setting and small feel of the resort are definite attractions and the food and dining services were excellent. I have to say that I was very disappointed in the lack of recognition and responsiveness from reception personnel and in our room overall. When booking my room I had hoped for waterfront as we'd been in those on our two pri [... read more]or visits and preferred them but they weren't available. As such I selected a pool terrace room fully knowing that I wouldn't have an ocean view but anticipated trying something different in the quiet pool area. We arrived in our room after dark and did not have a good opportunity to see the area but immediately noted that the entrance to our room was beneath a stairwell. Upon entering our room there was no recognition or welcome for us as returning guests which was a surprise as this is typically standard. In the morning we struggled to open our drapes to let light in and once we were able to slightly pull them open our limited view was of fallen foliage, the back end of wooden stairs and there was no sunlight. To say it was a disappointment is an understatement. This was not a terrace or patio that anyone would sit out on and the two chairs and table were of no benefit. I did attend reception to request the opportunity to obtain a change or upgrade fully anticipating that a cost would be attached but was told there was nothing available across the resort. I was disappointed and proceeded to make the best of it as I was celebrating my birthday while there. This disappointment turned to frustration after I was told by a couple of other guests on resort that they'd requested room changes and they were accommodated. In addition, we struggled to obtain hot water in the room and had a tap that would not turn on in the bathroom. After a visit by maintenance we were told that we needed to let the water run for awhile prior to showering and the tap issue was just not fixed. I spoke with another repeat guest who was familiar with and had stayed in the terrace room block and they noted that this issue was present across the section. Given the issues with fresh water access across Antigua I do think it is highly problematic that a block of rooms must let showers run for 5-7 minutes before hot water becomes available. I hope that management takes the opportunity to address this as I'm sure something can be done to assist with flow and help to reduce this waste. I am uncertain if I'll visit Pineapple Beach again given my dissatisfaction with my recent stay but trust that my experience is not typical.

Wonderful Resort

Pineapple Beach Club is an excellent place to relax , unwind and be treated well. The staff were helpful, friendly and well trained. Our accommodations in Building #1 was clean but dated. Excellent location close to the beach with a magnificent view of the beach and ocean. Food options were good and the bar was well stocked but I did not like many of the mixed specialty daily drinks. I would recommend this resort for a well deserved vacation and getaway.

Fabulous beach and great staff

Loved the proximity to the ocean in a waterfront room and they have stunning views. Some bathroom updates would be helpful. Staff are very friendly and want guests to enjoy themselves. A la carte booking process could be improved as having to line up every morning at 8:30 AM is not how you want to be spending vacation time. Highly recommend their Calypso Cat excursion. The crew were fantastic and the snorkeling was incredible.

Wonderful Staff

The grounds were stunning, well maintained. The food was very, lots of variety. Lot’s of choices where to have dinner. Room was good but too many steps to get to it. Will look at alternative view, next time. The staff was beyond incredible. All very friendly, helpful and courteous. The island is beautiful.

A little GEM.

My husband and I just returned from celebrating our 30th wedding anniversary at your wonderful resort. From the moment we were arrived, we felt special. You have a lovely property and exceptional staff. I would like to complement a number of people starting with Ann Marie who met us at guest services just after we arrived, and remembered our name throughout the entire stay. Dionne was responsible for cleaning our room. We were in room 831 and never had any concerns. The view, air conditioning an [... read more]d Wi-Fi were exceptional and the room was always clean. The staff in the main dining area were lovely. I can't say enough about them from the moment, we met Joyce at the hostess station to various people like Carissa, Kevininya, Stacey Anne, and Arlene it is easy to see that they take pride in their work and making everyone's stay exceptional. I'd also like to compliment Ash, whose energy was really special Suzette at the bar always greeted us with a smile, made sure we had lots of water. Also the duty manager Charaine arranged for both Shawlawn and Taylen show us some beachfront and garden rooms which we are or hoping to enjoy our next visit. Bobby and Alvin were fun at the activity center and took us out on the Hobie cat and we enjoyed some snorkeling. We thoroughly enjoyed our stay and highly recommended your property to our agent upon return. We have traveled a lot and appreciate the effort it takes to attract, train and retain superior staff. Well done!

The Perfect Spot to Relax and Recharge!

Pineapple Beach Club was amazing! The environment was so relaxing and easy-going. If you are looking to chill out, not feel stressed, and just unwind - this is the place. I never felt rushed to grab a spot at the pool or beach like other resorts - never felt rushed that I wasn't going to get a reservation or miss an excursion. The resort is small enough that there are prime spots at all times of the day which is perfect! The grounds are amazing - clean and well maintained. The staff is fri [... read more]endly and always willing to make your stay just a little bit better. Great adults-only resort. Not a lot of nightlife, if that is what you are looking for- however most guest gathered after dinner at the main bar and chatted the night away. We stayed in a garden view room - which to me was better than the ocean view rooms as it was more centralized. The water looks like a post-card - spectacular- highly recommend!

2.5* rundown resort with 5* beaches and water and 4* diniing

Walkways were uneven, steps to our Beachfront room were crumbling, finishes inside the room were poorly done. The room was small and the drawer to a night table wouldn't open because furniture was in the way and could not be moved elsewhere. The bed had squeaky springs. The window in our shower backed onto the vendor huts and watersports area, so it was strange hearing people talking and loud music in our bathroom, but there was no way to close the slatted window. Housekeeping, which was to b [... read more]e done every 2nd day but was only done twice while we were there, and only because we complained when the service hadn't been done for 3 days or when we needed fresh towels. Once, only 1 set of towels was delivered instead of 2 sets and the dirty towels were not collected. There is no excuse for that poor service. The ocean was a refreshing treat from the 28-30 degree weather we had all week, with only a couple of little showers lasting only a few minutes each. There was a public beach in sight and if swimming there, could find sand bars to walk on. The hotel left round disc-like rafts in the water for guests and they were a challenge to get in and out of, but lots of fun. There were 3 pools, one of which would be difficult to find if you did not take the hotel tour. They were all lovely. We dined at all the restaurants and had no complaints about the food or service. There is also a snack bar by the largest pool, and they were continually busy in the afternoon, serving such lunch items as Tacos, onion rings, chile dogs, burgers, etc. Our favorite restaurant was the Outhouse (yes, that's what they call it) up the hill, serving amazing bbq chicken, pork ribs, fish, corn and other goodies (salads and desserts). A reservation is not required at the Outhouse for lunch, but is required for dinner. It's a great spot to view the resort, day and night! We brought our own markers and were able to sign a wooden board with some of our details while there. We sampled homemade ice cream from the coffee shop and purchased souvenirs from the gift shop and vendor huts around the corner from the beachfront rooms. There were nightly activities and some during the day as well. Karaoke night was super fun! Guests from the sister-resort, the Verandah, often joined in on the nightly activities! We had one dinner at the Buccaneer restaurant at the Verandah - the food was not as good and the wine was served warm (ick), and you had to get motored in and out as the Verandah is quite hilly. The resort offered excursions, as did the various airlines. G-Man and Marvellous Marvin also do excursions and set up a table on the beach from 10am to 1pm every day. It's good to comparison shop. We used a taxi service to travel to Devil's bridge (although you could walk there), into St. John's to duty free shop (bring ID and your flight info), and took in the sights at English Bay. We went for R&R and got lots of that!! Staff and resort guests were friendly and easy to talk to - mostly everyone spoke English. There was a party on our last night - a Carnival - bbq dinner just outside of the restaurant area, and some local vendors showed and sold their wares, and a steel band played, adding to the Caribbean laid back vibe.

Good place to stay for a week

I could say that the name Pineapple is not reflected well on the menu as you will not find very often this fruit on the menu. Rooms are not clean daily and this is not for a 4 stars standards. Towels are changed at two days interval and when the time for housekeeping is coming do not be sure that is ready by the time you are coming from the beach. The good part is that the entertainment is not loud and you are finding very friendly personnel. On the beach are few vendors that sales local tri [... read more]ps and gives you the impression that are hired by the hotel but is not. Very grey area as at some point is a liability in case that something happens.

A Hidden Antiguan Jewel

Nestled on a quiet picturesque wide beach, the Pineapple provides a peaceful and memorable experience to its guests. This was our second visit to this small, well maintained resort. Lots of activities to chose from. Food good, coffee house, the best!! The dedicated and cheerful staff work hard to ensure guests have an enjoyable stay. I was truly amazed at the stellar commitment to their work with nary a complaint. We had a great week in a beautiful ocean front room. On the downside, unfortuna [... read more]tely, the Sargasso seaweed has reached its shores, but there was daily cleanup, and, as I understand, this is a minor problem compared to some other Caribbean and Mexican resorts where the seaweed is stacked up to 4 feet high! Would highly recommend the Pineapple. Excellent value for the price we paid.

Quaint resort

Just returned home from one week at pineapple Beach. The resort itself was exactly what we were looking for that being small and adults only. The food was amazing everywhere we ate so compliments to the chef. I do feel that the resort needs a little TLC the grounds are beautiful and well-kept Beach chairs need to be replaced and cushions in the pool bar need to be replaced as they are quite grungy and no padding left. The size of our room was fine however it could use a little updating. No vanit [... read more]y in the bathroom was a pain not enough towels were left each day as well so I had to use my bath towel or a hand towel for my hair . Rooms were only cleaned and towels replaced every other day. I also feel that the pool should have been cleaned every day as the bottom got quite dirty .All that being said we had a wonderful holiday. The people were fabulous and there was a huge selection of alcohol to choose from and the wines were good. Bartenders are well trained and made wonderful drinks that you could enjoy without feeling they were too strong. Do I feel that we got value for our dollar maybe not but we will still go back to this resort again.

Amazing resort

We vacationed at the Pineapple Beach Club from April 4 to 11 2023. This resort was recommended to us and we are happy that we made the choice to try it. The staff are so welcoming and friendly and go out of their way to make your stay enjoyable. The food was very satisfying and there were so many choices. We visited the Outhouse BBQ 3 times, twice for lunch and once for dinner. You have to experience it. Just fabulous. This resort was just the right size for us. Everything is close enough to w [... read more]alk to and with 3 pools, thereis always a place to relax and swim. The beach was never so crowded that you couldn't get a lounge chair. The beach was cleaned daily and the floaties in the ocean were a fun place to stay cool. This was our first visit to Antigua and the Pineapple and will definitely not be our last. We are already planning to go back next year.

Pineapple Beach Club in Antigua

Nice clean resort. Very laid back adults only. Food is good. Beach is a bit wavy because resort is on the Atlantic Ocean Side. Staff are very pleasant and friendly. Some beautiful ocean front and beach front rooms.

Amazing resort but

All aspects of this resort were amazing but we were not expecting all the added fees on top of the “all inclusive “ costs paid up front. There was the resort fee per day ($24), some other fee ($5) per day, a charity fee ($2) per day AND a room charge of almost $400 all in USD.

Lovely Resort

Staff kind and attentive , rooms adequate, ac worked, food good, perfect size resort, wicked tennis court, fun daily games, rum & beer delicious, and beach absolutely stunning. I recommend this resort!

Great Resort

This is our second stay at the resort. Everything was very clean and the grounds were very beautiful. The staff was amazing, especially Maritza Peter Suzette Jeremiah, and Dwayne. The food was very good but I just wish it was hotter. I intend to go back in the future.

Beautiful resort

The grounds are very well kept, very clean. The rooms are also very clean and spacious, our room was on the 2nd floor right on the beach WOW. We slept through the night like babies to the sound of the waves. Food 5 stars without a doubt, from drinks to breakfast, lunch, snacks to dinner not only was it delicious the presentation of the plates served incredible. Beach beautiful, we had a few days with too much seaweed and that was a little discouraging. But staff worked very hard to clean as [... read more] much as they could, but it wasn’t enough. Cons: some of the local children & families would be near by and walk on our resort. Resort is for adults only. People with day passes were somewhat rude and loud at times.

Beautiful resort

The grounds are very well kept, very clean The rooms are also very clean and spacious, our room was on the 2nd floor right on the beach WOW. We slept through the night like babies to the sound of the waves. Food 5 stars without a doubt, from drinks to breakfast, lunch, snacks to dinner that only was it delicious the presentation of the plates served incredible. Beach beautiful, we have 4 days too much seaweed that was a little discouraging. But staff worked very hard to clean as much as the [... read more]y could up, but it wasn’t enough. Cons:And some local children & families would be near by and walk on our resort. People with day passes were somewhat rude and was so relaxing.

Return visit

Overall enjoyed this resort - returning guest so familiar with rooms, dining options, pools and beach. Aware of "new Covid resort fee" in advance but given that no "extra" cleaning or protocols were noted, we were not happy about paying the additional charges on check out. Room was only cleaned every other day and I don't believe floor was swept until the last cleaning when I ran into housekeeping and noted the layer of sand on floor and in sheets. Many of the hand sanitizer units throughou [... read more]t resort were empty for our entire stay. Internet is spotty and does not warrant any additional charges. All staff had masks but 90% never moved beyond their chin. There were a couple of staff members we encountered that wore masks consistently over nose and mouth. The resort fee and government fee are in US dollars and added an extra $34.0 US daily to our bill with no additional services. In view of this we will be looking for a resort/island that has not adopted this practice. Would happily return if/when this resort fee is abandoned.

In fairness-staff Covid tired

Maybe 2 years plus of Covid and a lengthy months long shutdown took its’ toll but we thought by now things would have normalized. For the most part staff were great. Reception staff didn’t seem to know how to resolve any issues. High turnover of staff and lack of training maybe? Reservation desk staff-disappointing. We have been here many times and see the noticeable difference. Coffee shop staff always great. Those we recognized from other visits were among the best and understood service.  [... read more]Would we come again ? Yes , just with lowered expectations.

Great Resort

The resort was perfect. perfect in size as we prefer smaller resorts. Grounds very well maintained, staff was very professional and always helpful. Our room was one of the beach front units, which is in need of some TLC but was well located for most of the amenities the resort had to offer. food was good, not once disappointed with what was available at the buffet or a la carte restaurants. Bar staff were very friendly and made sure those that were ahead of others were served before the pushy in [... read more]dividuals were. Our experience was great, loved the island and will definitely go back.