Great resort

First off reading reviews on trip advisor I was wondering if I made the wrong choice of resort. I was so happy we didn't listen and change resorts. The deluxe pool view room was always clean and fridge restocked daily if not you just have to ask. Pools 7 or 8 in total werent perfectly cleaned but what resorts are. Beach was lovely and large ,sargassum but not resorts fault someone always cleaning. Buffet always had plenty of choices so you never went hungry. Went to Tierra Amazonian res [... read more]taurant 2X loved it Bluewater Grill 2X loved it Mexican X1 Downside lineups for all , your on vacation grin and bere it All servers were happy and did a great job but the resort could use alot more in all areas. The resort is alot of walking if you have problems no golf carts . They absolutely need more garbage cans and maybe someone walking around cleaning up after ungrateful guests who are too lazy to pick up after themselves We would definitely come back

Group of 14!

We travelled to this resort as a group of 14 people ages ranging from 2-73. We all had an excellent time. The rooms were great, spacious, and set up nicely although there are no dressers to unpack your clothing. Pools were cleaned daily, although with the amount of swimmers had a film on top of what seems like sunscreen. Beaches were also cleaned daily but with the constant waves there was always some seaweed left behind throughout the day. Nightly entertainment on the stage or at the beach  [... read more]was always entertaining. Buffet was great always had a variety of food and we were always able to find something to eat. No issues with the food. Went to three à la carte and they were all delicious and hot. Reservations for chopsticks needed through the app. Mexican restaurant was a wait in line to be seated and the Italian restaurant gave us a buzzer and we had to stay close until it went off. We would definitely return for another visit in the future.

Love the resaort

The grounds are very well maintained. not enough garbage containers around. The entertainment people are great specially Chocalate. miss having foam parties when it was BeLive. I have been at this location 10 times and will continue to come back as long as I get treated the way I have in the past.

Nice resort

It met my expectations. The people who work there are excellent. The food was good, but the pizza area needs improvement; I think it needs more staff! The air conditioning needs to be improved in the rooms.

Amazing resort

We had an amazing stay at Sunscape Coco Punta Cana and truly enjoyed every part of our vacation. The resort is beautiful, very clean, and well maintained. The staff were exceptional — friendly, attentive, and always willing to help with a smile, which made us feel very welcome from the moment we arrived. The food was excellent, with a great variety of options at both the buffet and the à la carte restaurants. Everything was fresh and well prepared. The beach was stunning, with soft sand and c [... read more]lear water, and there were plenty of activities and entertainment throughout the day, as well as relaxing options when we wanted quiet time. Overall, it was an excellent experience and exceeded our expectations. We would absolutely recommend Sunscape Coco Punta Cana to friends and family and would happily return in the future.

Good resort

This is an older resort. The rooms were clean and comfortable. Housekeeping was minimal but as I said the rooms were clean. The grounds are very pretty, the beach is very nice and there was alot of seaweed on the beach when we were there over Christmas. The staff were friendly and service was basic but good. Tony in the restaurant is fantastic! It is a lower cost resort and that is reflected in the service. We had a great time at this resort. It was difficult to get in to the A la Carte but  [... read more]the buffet was quite good.

Value for money & time

It is located a short drive from the airport. A very clean and well maintained resort. It is the smallest one I have been to however the benefits are that you don’t have to walk long distances to get to the restaurant or cafés and even the beach is right there. On my trip all the staff at the Cafe , bars and restaurants were amazing. Customer service was great. Cleanliness of the rooms and the public washrooms was fantastic. I also noticed that this resort was very wheelchair friendly althoug [... read more]h I do not have a use of it. There were ramps everywhere, which is great. In case someone from the resort is reading this I would request that staff be trained to wipe down the steam nozzle of the espresso machine after each use. Nightly entertainment was good. Entertainment was great. I cannot think of any shortcomings.

Sunscape Coco

This hotel was wonderful. Everything was close so there wasn’t a lot of walking. The beach was beautiful. The grounds were clean, the rooms were clean, the buffet was lovely lots of choices and the green juice was delicious. We were there over Christmas and the Christmas Eve dinner was one of the best I have ever seen. Above and beyond all the way. Our house keeper was so beautiful she was friendly and was singing Christmas songs. She gave me trouble when I tried to help make the bed haha. Look  [... read more]for Tony in the buffet he is so friendly and speaks excellent English. If I had to say something negative it would be the noise. There are a lot of carts travelling on the pathway and they are very loud. The beach did have a lot of seaweed too but that’s nature. They didn’t use bracelets so we even got to try out some sunclub features because some of our party was staying in sunclub. Over all I would go back and I would get sunclub swim out room!

Good budget resort.

We spent a week over the Xmas and the place was very busy. The rooms were ok, close to the beach and to short distance to everything. Where this place needs improvement is the food options, services, starting with check-in: it took more than 1h and was past mid-night. Buffet service is slow and sometimes inexistent, waiting for a glass of water or a beer and sometimes was easier and faster to help yourself. Food options were very limited and poor, if I compare with our last experience in DR, [... read more] for example Ocean Blue or even Senators from Puerto Plata. The beach is nice has lots of chairs available and lots of shades, there was lots of sargassum, and that got cleaned up a few times in a week. The hotel that is the neighbor to left, did a way better job in cleaning it. The entertainment was fine with shows every night. I would recommend this place with one condition if you can get it very cheap. If you get a very good deal, go for it.

Great for what you pay.

No one seemed happy to be working there Food was okay Hard to get into the restaurant beside buffet Lots of seaweed Tony is the best server in the buffet by far Had a good time but could had a better time if I payed more.

Too bad for the price they charge

Bad service. When you have a complaint about the service they say’ no hablo ingles”. There was no fish in the menu, nor beef. Only pork. Barely any passion fruits. Dirty. Plates are made of plastic; glasses are made of plastic too. The room was clean; however we found 2 cockroaches in the bathroom. The beach was so so dirty: seaweed was removed from the shore only 2x in 7 days, there was plastic in the water, boats were too close to the beach- it smelled like gasoline and it blocked the view

Wonderful time

Sunscape coco. The staff are amazing but, the room we were in definitely needed some updating. Pools were great. Mexican restaurant was fabulous we went twice. Buffet always had a lot of choices. Visit the star struck bar and find Rafael. Great bartender.

Lively fun family resort

We had a good family vacation. Our goal was to spend time together and the hotel gave us rooms next to each other. I would say this is a solid 3.5 resort. Pros: Large resort with lots of entertainment. Wi Fi worked well. Food was good. Snacks and drinks were always available. Chairs by the pool and at the beach were easy to find. Beach was nice for walking. Enjoyed the slides at the pool. Overall the resort and rooms were clean. Cons: Swimming at the beach was not something  [... read more]we wanted to do. Quite alot of seaweed and sandy dark water. The app for the buffets was not user friendly. We found them hard to book and most often said nothing available even when we tried booking early. Also they had ala cartes that cost extra even though we were on an all inclusive package. The servers at the buffet were not organized. One night we had problems getting them to bring us utensils. We had a feeling there was some problems between the staff and who was responsible for each area in the buffet.

Get What You Pay For

Over all the resort was beautiful, food was edible at best, getting the mini bar in the room restocked was a daily challenge. Our room was not even ready as requested for when we arrived, the mini bar was not stocked the floor was not cleaned room appeared to have been tidy only the beds were made only. It was a big disappointment from the moment we got there. Don't think I will be returning to this resort anytime soon. - Check in was spending forever waiting in the hot and humid lobby.  [... read more] - We weren't shown to our room. - The key cards for the room door did not work most of the time. - No cold water when we got to the room, only boiling hot from the sink. - Go to take a shower, only cold water 6 out of 7 days we were there. - The bathroom flooded from the ceiling on day 2. - Toilet barely flushes. - no face cloths or hand towels, only big towels - floor was covered in sand - room was not clean upon arrival - mini bar was not stocked, had to beg for bottles of water every day. - didnt get the room we were supposed to get and if we wanted the other room they were going to charge us an extra $500 USD. So that didnt happen. - the staff obviously dont enjoy working here. They dont smile unless you smile at them first. - the vendors selling jewelry at night harass you to try to get you to buy stuff and insult you if you dont. -my husband was sick for 4 days, and I tried to bring back a plate of toast and a banana from the buffet for him, and the staff went off on me, like I was trying to rob the place. So I left it there with them and took the banana, with them chastising me in Spanish angrily. - if you dont speak Spanish, youre basically ignored or passed over by staff. - the nightly entertainment is a joke. Either music so loud it makes your chest vibrate, a magic show so boring even children weren't interested, the same dancers every night, a poor imitation of a circus with 3 jugglers, 2 stilt walkers, a couple of guys doing flips. -no activities during the day -the food was not the greatest. Was told chicken was boneless, had bones in it. All they had for fruit was melon, banana and pineapple. No salad dressing except thin ketchup. Most of the food was either dried out, over cooked/burnt or mushy. -staff barely speak English, and just nod, pretending to understand and not answer your questions. -No towels left when going to the pool or beach. -signs at the pool say no leaving belongings on chairs to reserve them, but not inforced, nowhere to sit at the pool because of this. - nothing but Spanish on the tv in the room NEVER COMING BACK TO THIS RESORT AGAIN!!! DO NOT WASTE YOUR MONEY ON IT!!! Old, outdated, dirty floor, plumbing issues, mini bar was an empty fridge, coffee machine full of non-coffee particles and dirt. None. The environment around this resort was a slum Vendors on the beach force you to take pictures with their parrots, and demand $40 USD for them, threatening you. No security on the beach to protect you from them. Harassed by people from random "party boats" that are on the beach as well. Not too bad, except people allowed to smoke marijuana on the resort and having to smell it wherever you walked.

Worst hotel I’ve ever stayed!

First off, Trip central was amazing to book with! Once I get over the trauma of this resort, I will book elsewhere! We just returned from the Dominican and I wanted to give you the review we sent to Hyatt Customer Service and they have told me to contact you or Air Canada holidays. I knew the reviews were bad and I knew the resort was bottom of the Hyatt chain, but this resort should honestly be shut down. I have also contacted UVC as a member/owner I am shocked at the difference! We’ve only eve [... read more]r stayed at Dreams Now and Secrets, but this was insane to me. Anyways, I just wanted you to know about the week as I’m sure you may have heard the complaints before as well and I hate to complain! We are all business owners, this was by far the worst hotel I’ve ever been to. Booking with you was wonderful and I will book again but definitely NOT this resort and sad the Dominican is off my favourites list. Not at all your fault and I’m thankful for the easy efficient booking process. So RUN don’t walk from the blue shirts! Their membership is useless! My letter is as follows: We just returned from Sunscape coco punta cana (Oct14-21-2025) and as a UVC member, I’m embarrassed I purchased this trip! The list of issues is Endless and trust me when I say, I’ve stayed at lower class resorts that put this resort to shame First of all, we booked 2 rooms. Once they found out we were members, we were immediately shunned! Everyone else offered upgrades and special treatment! I was shocked to witness first hand! Then daughter with infant put in a room beside the party pool with no sleep at all! Offered a room with fee to move and will note we were in separate buildings when requested joined rooms! When moved to a room with no AC…we are all covered in bed bug bites confirmed by the doctor, we have many mosquito bites, but not as many as bed bug bites! They were moving furniture from room to room and our request was just ignored! I asked what the issue was to our Neighbor and they too had the same issues! Covered in bed bugs! We are home now sick and basicly threw away everything we went there with! We ordered water for the infant and literally had to steal from maids cart as not once not twice..10 room service requests were ignored and maid did not understand English. On the app, it showed as pending requests. I phoned front desk and they sent a gentlemen with pop! When the maid seen me taking water for the baby, she took 2 bottles back…and She gave us 2 water! When room service finally showed up on day 4, they delivered 4 more bottles of pop!! No water, no beer…just pop! Our toilet didn’t flush, 2 days we were walking to the sunclub to use their facilities before they finally came with a plunger! Then not one day did we have room service even after showing the maids the bug bites all 5 of us had! Showed them the dirty sheets and moldy curtains and she said something in Spanish and never returned! Then others coming up to our swim up and leaving their empties and cigarette butts in cups….This is LUXURY?? A seven month old covered in bites and nobody cared! No mini bar filled not once in 8 days in either room! No towels! Oh and bring facecloths as they do not supply those either! We also had to help ourselves to the cart! No hot water, and they say to upgrade to Sun club for top luxury?! We tried everyday to book an a la carte..no luck!! The buffets were packed as not all restaurants were open! We booked a beach dinner for my daughters engagement which was 100% ruined as they had other people booked with one swirled light bulb and then still charged us after being told we didn’t show up…I then tried to help them out by booking photos on the beach, then get charged 400.00 for 20 photos after being told 150 for the rushed 5 minute session! This resort is as crooked as they come! Not only did we get eaten alive by bedbugs…we had mold all over our room! Curtains, sheets, walls, table, sofa bed. Now we are all back in Canada after a week of being sick, still sick and traumatized after this week of nothing but disappointment! I understand this resort is a lower class resort, but it is definitely no more than 2 star and that’s only because some staff were very kind and worked very hard. Mostly restaurant staff! This was a surprise engagement for my daughter and was completely ruined! We had 2 rooms. Both Sunclub as we were told to upgrade for added luxury…people from all buildings had the same treatment! 50.00 a day to rent cabanas all to get hounded by aggressive vendors! One vendor had a parrot, and we obviously want to support the locals and felt safe knowing a security guard was right there, he then tells us 50.00 per picture and connected something to my daughters phone, to which her bank account was immediately shut down coincidently for fraud, then confronts my son in law in front of security who is nonchalantly walking in a different direction..so I give him 50.00 to make him go away and the vendor went over and passed the security guard cash! We tip security to keep them away in apparently private zone…so the vendors can pay the security guard to go inside the ropes area…safety is NOT good at all! Offering cocaine and marjuana and getting more and more aggressive the more you say NO…Then The weekend came and locals came for the weekend…what a disgrace! Even our patio chairs were taken right off our deck! We didn’t sit on the sunclub loungers for our room once! Getting service with a smile was never! What exactly is the perks of upgrading?! Paper cups that literally melt in your hand. Spagetti Burgers and hotdogs seemed to be the only things available, unless the buffet was open. Room service had the same on the menus but never came once! We walked to the standard side (not sunclub) as they had a burger bus available. No other restaurants open. Sunclub had the same little dry sandwiches and sweets covered in flys. The cabana at Coco Cafe was falling apart and they were painting and the fumes were so strong your eyes watered! So that was shut down also. Their nightly dinner parties….15 US dollars each to enjoy. Ive never been to a resort that charges for their theme dinners..it’s normally just their buffet food anyways! The pools were all filthy! Rocks and leaves all throughout. We even had a burger bun float right by..this is just a few things I think were inexcusable. Air Canada on the other hand, fantastic! That was the only good portion. After reviewing endless poor reviews a couple weeks prior to our trip, something told me to try to change but it was too close to departure time unfortunately. But in hind sight, we had great weather and flew out the day the weather got bad. So Air Canada was fantastic! I am told this is their low season, so understaffed and not all restaurants will be open!! The sunclub is right beside dreams Flora which is under construction day and night! Between kids running wild in the swim ups all hours and construction…I felt like I was downtown NY City!

Resort in need of TLC

The resort rooms are fair but the workmanship in the reno is in need of a little TLC the grounds and beach are in very good shape and the pools seemed ok we try not to do pools. The restaurants lack of variety in selection for example for your toast in the morning no peanut butter and only strawberry jam if you have lactose or gluten free none to be found the staff are very nice I thought that this being an Hyatt resort would compare to the Riu or the Bahai but not close to it.

Lovely Trip

The resort was very well kept and beautiful. Beach was always cleared of seaweed and staff cleaned up all cups and dishes through out the day. Can't say nicer things about the stuff, always in great moods and very helpful. I do wish there was more a la carte's open but we understand it was off season when we went so not everything is always open. We had a wonderful time and would recommend this resort for anyone looking to have a great vacation.

Disappointing Stay at Sunscape Coco Punta Cana – Not Worth the Cost

I stayed at Sunscape Coco Punta Cana for 7 nights and unfortunately, this resort did not meet the standards expected from a Hyatt-affiliated property. We were “upgraded” to the Adults Only section, only to be told upon arrival that children are now allowed there — something not reflected on the website. Had I booked directly, I would have paid a premium for inaccurate information. We accepted the upgrade because of promised perks like a private pool and better proximity to amenities. Sadly, t [... read more]he experience quickly went downhill. The fire alarm in Building #1 went off multiple times every single day from Sunday to Thursday — often as early as 5 AM or late into the evening. Staff told us it was a false alarm caused by someone possibly vaping or smoking, but it continued for days with no resolution. This created not only constant disruption but a serious safety concern — what if there had been a real emergency? The air conditioning in our room barely worked, and the fixed shower head had very low pressure (luckily the handheld one was better). For a resort at this price point, these basic amenities should not be an issue. Many à la carte restaurants were closed (low season), yet no effort was made to adjust the dining experience. Even the disco required you to pay for drinks, and drinks from other bars weren’t allowed. Isn’t this supposed to be an “all-inclusive” resort? The buffet food was mediocre at best, aside from the fresh bread and egg station at breakfast. The beach, shown beautifully in photos online, was completely covered in seaweed and not being maintained. I understand this can be seasonal, but I also expect a resort to make an effort to keep it usable. There were some positives — the resort is visually stunning, the spa is excellent, and the coffee huts are a great touch. I also appreciated the kindness of a staff member from the medical team who gave helpful advice without pressuring us into a paid consultation. That said, I would not return to this resort — even if it were free. I overheard several other guests echoing similar frustrations, and it’s clear the quality has declined. This is not a 4-star resort; it barely earns 3 stars based on our experience. I am sharing this review because guests deserve better — especially when paying a premium for what should be a relaxing, seamless experience.

Not what was advertised

The hotel itself wasn't to bad itself, rooms were small but the restaurants were usually closed and not free. The bars were limited, one open often otherwise most were closed sometimes open for few hours during the evening/day. Service was great when you got it but normally only had 1 person working to serve bar and snacks. Not very child friendly 3 and below, food was mediocre, and the beach was very poorly taken care of.

Good resort

Sunscape was a medium level resort (IMO) We have zero complaints, but it was basic. Check in - smooth! But - I had booked a double room, we got a king bed, but the room was great very spacious, clean and comfy (very basic, but hits the basics) so we didn't bother switching. Beach - beautiful, but yea some seaweed issues, got better as the week went on! Pools - nice, basic, a bit too busy for my preference Restaurants and booking them - Yes you have to get up at midnight and book  [... read more]your a la cartes for that day. Seems daunting but it wasn't that bad once I got help from concierge to set up my app. We loved both meals at chopsticks, loved Tiera, and the one on the beach was ok Quite enjoyed the Mexican and Italian buffets. Regular buffet was good for breakfast. We absolutely loved the pizza place on the beach, as well as the window at the flip flops bar. The cafes make amazing cappuccino- but always busy, always a line up even at 6 am I couldn't believe it! This may be my only complaint...lack of staffing, making the service just meh.