Under construction

This hotel is under construction, we had days without running water, never had hot water, the hotel did not have money to exchange 4 out of 7 days, there was only 1 of the 3 restaurants open the entire time due to cleaning? We had dietary restrictions and the one restaurant would not accommodate us so we could only eat very few options in the buffet. Games were locked up and you had to search for a staff member to unlock. cockroaches. Some staff were great, but others were not helpful at all (es [... read more]pecially the front desk)

Amazing Hidden Gem in Cuba

I just spent Christmas there with my lady The staff were amazing The hotel was awesome Lots of room to roam Safe and fun The beach was great walk for miles Trinidad was so much fun and close for only $8 CUC Tons of restaurants I will definitely be back again I have all over the island and this was my favourite Great food, great drinks, great people What else could you ask for Thank you Club Amigo Ancon Dave xo

Resort is not amazing.

The hotel is old. Rooms are too small. When we tried to exchange it, no chance. No hair dryer in a bathroom.Towels very old. Food was not great, to get a grilled fish or meat, req'd to spend a lot of time in a line. Veggies are not fresh Tea is not easy to get in a main restaurant Main 24-hours bar with drinks never had food such as pizza or hamburger. They were telling you, they were making pizza for you, but nothing happened, you could wait forever. Something was biting in a sea, suppose  [... read more]to be jelly fish. Beach is nice, and sea water great for swimming. Entertainment in the evening was ok. They were trying to have music played in the restaurant or bar during dinner as well. Main lobby area was big enough with ping pong tables, pool, tennis court nearby. Entertainment close to the swimming pool was ok.

Amazing beach

The beach makes up,for any shortcomings of this resort. It is literally steps from the hotel, beautiful white sand, no tide, enough beach chairs and umbrellas with nobody expecting a tip to brush the sand off. Having said that, the hotel,is mediocre, but clean. Rooms are smallish. This is not a party place for young couples, rather flavored by the retired crowd (they have prunes for all three meals). Food is adequate, fresh lettuce every meal. Standard Cuban fair, Safe is included in price. [... read more] Ours wasn't working and was fixed in one day.

Tolerated for a week - I WOULD NOT RECOMMEND THIS HOTEL (the recommendation button keeps showing yes)

The hotel has a great sandy beach and you can walk in either direction for some distance and the ocean is the Caribbean so it is pretty warm and great for swimming. The pool was fixed from the last time we were there and it is very large and inviting but we preferred to be in the ocean. We stayed in the superior rooms and the bathroom tiles are cracked. Mosquitoes were let into the room each time the maid cleaned and we were full of bites even though we hunted them before bedtime. The main b [... read more]uilding did not have hot water. The food was the same every day and nothing special; they did grill fish and chicken and pork but meat was not plentiful. Salads were mainly leftovers thrown together and did not appeal to me. The service was not good, we often got our own glasses, if any could be found; our own coffee cups if any could be found and brought kleenex or hardly used napkins from the day before because napkins were scarce. People would butt in and the cooks often served someone behind you and left you standing there to wait again because they only grilled 5 or 6 fish or pieces of meat at a time. If you came in later to eat, no one was in a hurry to find or clean a table for you and the dishes and cutlery were scarce. We filled up on omelettes and crepes in the morning and forgot about lunch and went in for supper. Pasta was made fresh with ingredients that you picked. The beach bar ran out of beer for a day; out of fries for a day and only had ham & cheese sandwiches -- no pizza and HAMburgers were available one afternoon made out of ham but nothing on it. The grounds are not pretty, actually sad looking. The hotel had new beach chairs and we had new mattresses in our room (not everybody had new and we heard some horror stories about the old mattresses) with sheets that did not fit and kept coming off every time you turned over and I slept on plastic every night when I got tired of fixing the sheets. We have stayed twice here and twice next door because of the beach, but it's time to move on. Folks, you get what you pay for. It was a very cheap holiday and we met some lovely people there.

Club Amigo Ancon Hotel

This hotel is a very nice place, right on the beach which is beautiful. The pool is also very nice and quite big and I swam there every day. I found the food in the restaurant quite good and plentiful. However, there was one very annoying thing - the mosquitos in the room! I never found out how they get there but this insect made my sleep very troubled and I got 56!! (yes, I counted them) mosquito bits on my right forearm. The room should have been sprayed with an insect repellent but it only ha [... read more]ppened after I complained at the reception (4th day of my stay). I know there is a swamp nearby and mosquitos probably came from there. This fact spoilt my stay there a bit!!

Ancon peninsula, nice place.

Ancon peninsula, nice place. About hotel Ancon: old building many years not repaired Building is 7 floors, and 2 elevators most time not working, so be ready to use stairs, Do not wait hot waters, but you have cold water, for shaving it is not very good. Food is ok for 3 stars hotel. and if you will have good weather, your vacation is ok.

Not so bad...

Positive: beach, food, chambermaid service, hotel is located right on the beach. Negative: - rooms are very small and majority of them have a door leading into an adjacent room - the day animation is non-existent: during a whole week, we have not seen any day animator - the evening animation in the lobby consisted of the slow popular hits in English, whereas we expected to have the Latino songs in Cuba to dance some salsa and bachata - the hotel is located far from the Cienfuegos airport [... read more] (1h30min)

Not so Amazing hotel today

I was at the same resort about 15 years ago and I will compare the differences between resort then and now. Fifteen years ago I booked also with Trip Central and it was indeed amazing and desirable hotel to go and enjoy the beach the hotel facilities, the food and to some degree the rooms. However, at those days 15 years ago I myself, my wife and friends that were staying in the resort we promised to come back and revisit the hotel and have a good time and enjoy everything all over again. [... read more] So to make a long story short, this time around it was really a disappointment. I will outline things that I found unacceptable (a) The hotel room #1 where they put me to stay did not have a hot water, the toilet seat was moving left and right (it was free), the basin was off the wall, water was sitting on the floor and the safe was not working. (b) The safe in the room #2 was not working all 7 days (they could not repair it). There was no hot water for all 7 days. They did offer another room, but because I already changed room once, the day before for the same reason I decline. Apparently, I found later some other people in the group had the same problem with hot water and safe. (c) In front of the elevators there is no light ( it's really dark) and most of the time only one elevator was working. Once I was sitting in the lobby in the evening where a group of older people where trying to get to the elevator with their belongings...it was really said seen (d) The food was not well prepared, and there were L O T S of FLIES and FLIES in the restaurant. I have visited Cuba many, many times (I forget how many times) maybe 20 or 25. I love Cuba and I will go to Cuba again but I will not go back to this resort

Satisfactory

The pool was brand new. Very large and very clean. The beach was clean and there was lots of new beach chairs and lots of palm umbrellas. The staff at the reception area were friendly and accommodating. Everything was clean Did not get sick. The food was prepared with treated water. The food was tasty, but could have had a little more variety The shower was not working properly. Rooms were clean, but could have been a little more spacious

Amazing Time - Recommended

What an amazing time we had at Club Amigo Ancon. From the front staff to the Snack bar staff and the entertainment staff - Rupert it was really nice to meet your mom and you as well you really do a great job keep all the guests happy. Rollie in the snack bar makes amazing Pizza's, Hector at the Pool Bar keep wearing that Canada Hat! Always gets your drink for you when he sees you coming.. Pool guys are amazing they really keep the pool clean. Adze at customer service very helpful . We ha [... read more]d no hot water but in Cuba that happens and it was warm enough that you don't really want the hot water because you want to cool off. There was a bad rain storm on the Monday and when we went back to our room the water was flowing like Niagara Falls and everything was floating. The staff was so accommodating and moved us immediately. The chamber maid (evening lady Marissa! I think was her name.) She came up and got us into another room and help us move our belongings, she offered to take my went personal belongings home wash them and bring them back to me. Now that is real customer service. The first room we had in the main building 631 was big and lots of room with a little sitting area and a big terrace, but unfortunately due to weather we had to move. Food was Cuba standards, you could always find something to eat no matter what. Umberto at the egg station is great, always smiling and got you what you needed every morning. All of the Kitchen staff was amazing. To a dear friend Nessy, Hope you enjoy the tootsie rolls.... you are always missed and will see you soon. One last thing for the money you pay this is a great resort, you will not starve, you will sleep good and will have a lot of fun. You make your vacation what you won't it to be. Don't read all the negative reviews because you have to give your own review as everyone's opinion is there own. If you are expecting the Hilton you will never find that in Cuba, but you will find great staff and new friends. To all the staff at Club Amigo Ancon, Job well done and we will see you soon.

Great rest, but very dissapointing facilities

The grounds were fine. A lot of broken glass by the water though. I picked a few, saw people cutting their foot unfortunately, despite the efforts of the staff to not let ppl take glasses outside. The food was a bit uneven, very modest, but you can survive. The large building with standard rooms is a bit scary, not a lot of lights work, very shabby inside.After the rain - water on the floor. BUt the sheets were clean, the floor very clean. And the view of the ocean from all rooms is amazing. A l [... read more]ot of umbrellas and beach chairs. I lived on the sixth floor - no elevators. A la carte mostly were closed. One time they invited foreigners there - it was very bad - same food as in the buffet, but with a lot of Mayo and served with the lids)). There was NO hot water and almost no water with the exception of one day. Few staff speak English. Tropical rooms in a new building are much better.

It was very good

Everything about the hotel was good beach is awesome the food ready good The pool is excellent that people fairly good The rooms very clean first the bars are good and a beer very cold they got new chairs everywhere and I promise this excellent I will go back anytime me

It was very good

Everything about the hotel was good beach is awesome the food ready good The pool is excellent that people fairly good The rooms very clean first the bars are good and a beer very cold they got new chairs everywhere and I promise this excellent I will go back anytime me

Club amigo

Amazing beach with snorkelling close by. close to the super interesting city of Trinidad, museums and beautiful buildings. If you like a very international hotel with a quick turnover, this place is for you.

Very spacey and open area hotel!

I love how nature is integrated into tropical hotels. Hotel Ancon did not disappoint! We had a bright spacious room with a huge floor to ceiling window looking over the peninsula towards Trinidad which was very nice also at night. The moment we stepped out the door we faced the beach and the sea! The weather was fabulous and we needed no air condition! There was always some wind maybe because we were located between 2 bodies of water. The room service was good and the staff showed they cared by [... read more] leaving pretty sculptures made of towels behind every morning.The food was plenty and frequently switched around in order to avoid boredom. And what can one say about all the drinks and cappuccinos we consumed, fabulous.The entertainment was also amazing and I have to give the performing dancing and singing ensemble a big hand for their talents and kindness, Bravo! In Cuba you always fare better if you hand out tips so have some money with you all the time! A peso(1$) will do for most favors. We rented a motor bike for 5 days (approx. $ 90-100) and it was well worth it. We got to know the people and surroundings much better than just staying at the hotel. Trinidad was grand with all it's colonial buildings and loads of bars, cafes and shops (due to new laws allowing free enterprise)! My husband brought 20 pairs of running shoes bought at value village and believe me there is nothing Cubans like better than shoes!! One last thing: It is Cuba so things won't be perfect, the furniture in the rooms could be old and few other things will be questionable but that is the charm of Cuba. It is ridiculously safe and the people are so lovable. We will definitely be back! Oh and don't mind the pool, they say it should be fixed by next year, didn't need it anyway!

Great and work for this money!

We are staying here in January 2017. Hotel us much further then other one. But it is work because it is more clean and quite. Reception girl with name Maria Elena was very helpful. Reception manager Ilen very kind and helpful. She solve our problem right away. Because we are travel with my little son and we must to have queen bed and tab bath, she gave us better room. This is 3 star hotel. But the food was very nice. We can't be complain. I can to this hotel mire than 3 star. And absolutely will [... read more] recommended to our my friends. Visited January 2017

A DECENT RESORT, NOT ALOT OF FRILLS BUT CLEAN!!

RESORT WAS CLEAN, A BIT DATED BUT KEPT NICE, BEDS WERE NOT THE MOST COMFORTABLE, FOOD WAS GOOD BUT NOT ALOT OF VARIETY, ALACART WAS VERY GOOD, LOTS OF LOCAL ATTRACTIONS, GO ON THE CITY TOUR IT WAS AMAZING !! BEACH WAS CLEAN AND RAKED NIGHTLY, BEAUTIFUL VIEWS !! POOL WAS UNFORTUNATELY UNDER REPAIRS BUT THE NEXT RESORT ALLOWED US TO USE THEIRS SO IT OFF SET THE FACT OURS WAS NOT AVAILABLE !!

Needs improvement

The front desk staff aren't friendly. The food really needs improvement. There's lineups for the grill, yet they only put 6 or 7 pieces at a time and hope you will walk away instead of waiting. They get swamped with bus tours coming in for a day or two and we just helped ourselves to whatever was needed, i.e. napkins, cutlery, etc. We got their best room so no complaints there. The pools were closed, but the beach is lovely.

A good resort !

They should replace the beach chairs. The bartenders should be more attentive and the snack bar should be open 24/7. It also didn't offer much of a variety. Many times they ran out of dishes and glasses at the buffet and the coffee machines were rarely working.