Very satisfied

The ground is not bad though not perfect. The rooms after the recent renovation are very good especially the shower toilet area. In fact the rooms have three enclosures: 1. the entrance room with a sofa, an armchair, a refer and the exit to the balcony with a small table and two plastic (brand new) armchairs on it. 2. the bedroom with a new AC and a new TV. 3. the wash room. The beach is a good one and they groom it well. The food is way better than it used to be two years ago. There is a goo [... read more]d variety of drinks including my favorite Beefeater. The entertainment here is one of the best. One has to take into consideration that the majority of the guests now are from Italy though we got along with them very well. The Canadians are represented by a much smaller number of guests than two years ago.

Best Holiday Yet

We stayed Mar 30th-April 6th 2017. We received a warm reception from check-in staff and porters.The free bottle of sparkling water was appreciated but needed a bottle opener.(none in the room).This was my second visit to Caracol and the 4th for my companion so we knew what to expect from the suites which are newly renovated and up to date.As I have mobility issues the walk -in showers were a must for me and thanks for the rubber bathmat.Thanks to Rosa our maid.The beach was beautiful and easil [... read more]y accessible.We swam every day. Thanks to the beach staff who set me up with a chair ever day as loungers are difficult for me to use. The Animation team was terrific,very friendly and provided lots of activities on the beach every morning.Something for every one from darts to dance lessons.Night time entertainment was very good.Plenty of choice at the buffet and great wait staff.Had 2 great sessions with David the masseuse-highly recommend. Everyone we met were also enjoying their vacation at Caracol. Thanks to all the staff .We are eagerly looking forward to our next visit.

Hotel Caracole Santa Lucia Cuba

The Caracole rooms have been given a face lift since my last stay and look great with a nice upgrade in the bathrooms. The safes have also been updated . As always the maid service was great. The dining room was fine, linen always fresh and the staff attentive. There was always fresh fish and shrimp on the menu and you can always find things to fill your plate with. Lots of fresh salads and veggies. They have the most amazing ice cream that's made locally. The coffee is excellent and all the [... read more] bartenders make a mean cappicino. The grounds are emaculatly kept and the beach was fabulous, the loungers seemed to have been recently replaced. Security keeps the beach side vendors from bothering you. The evening show put on after dinner was enjoyable and they change it up nightly. The front desk will change money for you so you don't need a trip to the bank. This is a great place to just relax and hang out at the beach. The snorkeling is excellent.

Bravo Caracol

Bravo to the staff of the resort. The most wonderful place to be. Small quiet and calm. Very friendly. The beach/pools are very nice. The food is the best we had in Cuba. Can't wait to go back.

Wonderful quiet place

We just loved the resort. The staff, entertainers and guests are all great ! We made many friends. The resort is beautiful, clean and friendly. The beach is nice , there is some sea weeds in the water but it is soft to walk on. The food is the best we have ever had in Cuba, very good italian style food. Would go back in a heartbeat.

Bella,bella

The newly renovated rooms are beautiful.Very stylish and the bathroom is tres chic ! I appreciated the walk-in shower as I have mobility issues. .Our units in the 500 block were central to everything with easy access to the beach The beach .was clean,plenty of umbrellas & loungers .The water was clear & warm. The entertainment was very good and all the staff were friendly. The food was fresh & plentiful but a bit repetitive,but since we have been to Cuba many times we know it depends on th [... read more]e hotel chain as what to expect. We had a great time

Disappointment

Rooms were the best part of the resort. The food was the same the Italian animation along with Italian Chef and customer relations were rude didn't even bother with you unless you were an Italian from the mother land Italian Canadian didn't cut it. The beach bar was slow half the time no food there always said"he's gone to get more good" returned an hour later. The beach was nice but I will not return I gave it a chance and I will never spend money for this resort again nor will I fly Cubana air [... read more]line ....no soda, just a warm drinking box seats small terrible experience...I'll stick with what I know and out of the 4 hotels in this area the Italians can keep it because it will never work for them oh last thing the Italian chef should be careful to speak Italian and trash Canadians you never know who's listening and what they understand. Disgraceful and bad representation of Italians because I know that's not what they are like just these people

What happened!

I've been to this resort a few years ago, from what I remember , my group went back for seconds at dinner! This time, as a vegetation, EVERYTHING HAD PORK IN IT. I went for he seafood sauce, and asked if it contained meat in SPANISH, chef said no. Giant chunk of pork the first forkful I took out. I left pissed off and hungry. My nephew also got a plate with some mystery white sauce that tasted RANCID. Renovated rooms were gorgeous and had a nice big bathroom. The service was great, the same bart [... read more]enders as before were always the sweetest, and this one lady would not serve my boyfriend at the bar! He said he stood at the barfor 10 minutes as she ignored him! My sister went to the shop, and the women were all sitting around talking smack about my sister in Spanish!!!! Little did they know, she understood every word they said and was very hurt. They were lucky it was not me in that shop.... we tried to book a fishing trip, and they fishermen said they couldn't take us out until the day we were leaving, even though their itinerary said their schedule was from Monday to Sunday. The hola sun rep sat there and screamed at them on the phone and got all shaky and frustrated. again, I'm on vacation and this left a bad stressy feel to the trip. aboard the catamaran (I went fishing on this same boat with the same crew) they lied to my face when I confronted them about not taking 7 of us out(my entire family was let down) out fishing ..he lied and said they used a different boat that was destroyed in a storm. They were also gossiping and talking vouy me in Spanish on the boat. Staff needs to be retrained it fired because that is absolutely unacceptable, and I feel very insulted. At some points I felt like the cubans were racist and resentful towards us, and I've been coming there since I was 2. I am now almost 30. I'll never go to this resort again.

What happened!

I've been to this resort a few years ago, from what I remember , my group went back for seconds at dinner! This time, as a vegetation, EVERYTHING HAD PORK IN IT. I went for he seafood sauce, and asked if it contained meat in SPANISH, chef said no. Giant chunk of pork the first forkful I took out. I left pissed off and hungry. My nephew also got a plate with some mystery white sauce that tasted RANCID. Renovated rooms were gorgeous and had a nice big bathroom. The service was great, the same bart [... read more]enders as before were always the sweetest, and this one lady would not serve my boyfriend at the bar! He said he stood at the barfor 10 minutes as she ignored him! My sister went to the shop, and the women were all sitting around talking smack about my sister in Spanish!!!! Little did they know, she understood every word they said and was very hurt. They were lucky it was not me in that shop.... we tried to book a fishing trip, and they fishermen said they couldn't take us out until the day we were leaving, even though their itinerary said their schedule was from Monday to Sunday. The hola sun rep sat there and screamed at them on the phone and got all shaky and frustrated. again, I'm on vacation and this left a bad stressy feel to the trip. aboard the catamaran (I went fishing on this same boat with the same crew) they lied to my face when I confronted them about not taking 7 of us out(my entire family was let down) out fishing ..he lied and said they used a different boat that was destroyed in a storm. They were also gossiping and talking vouy me in Spanish on the boat. Staff needs to be retrained it fired because that is absolutely unacceptable, and I feel very insulted. At some points I felt like the cubans were racist and resentful towards us, and I've been coming there since I was 2. I am now almost 30. I'll never go to this resort again.

Sucsessful familly vatation at BRAVO CARACOL SANTA LUCIA CUBA

we were privileged to visit Bravo at the opening A lot of changes , in the last 6 years since we go to this resort ,we like BRAVO , CARACOL for a lot of reason it is small, family oriented , friendly ppl , this year we took our family of 7 ppl , for this reason and we had a vacation they will not forghet soon , The ages from 13 to 66 years old were happy , IT need improving in the area of food , , ex,, more greans more fruits and vegetables , it is the seasons of, [... read more] avocado and NO avocado in site also local fruits that we Canadian travel there for , also ,, for the temp , at this time of the year to much mixed cold salads , also NO variety of breads , , deserts , limited to Cuban cakes , NO Italian deserts at all being a mixed Cuban Italian we expect to have a coffe with biscotti hope it will be available at our return to the hotel in the winter ,

Everything You will expect from vacation and more

Much better than expected. Very comfortable and accomodating almost anybody's vacation needs. Food was a daily show of visual esthetics and quite good tastes. Entertainment was like having Brodway quality spectacle everyday and different from the previous one. Who need to go to heaven if You could go to Caracol and be surrounded by that nice people. Sports to address your needs and adrenalin level. Ocean or Coral reef are self-explanatory. So if that is not enough then nothing will ever be enoug [... read more]h.

Beautiful beach

The hotel is not that bad but not that good either.The food not so good. The time we went they were always running out of food.Cannot seem to get hot water in the restaurant the water is tepid.Not enough servers . We have to help ourselves.

Awesome resort.

The grounds were pristine, the staff amazing, so helpful, friendly, kind and just all around wonderful. The entertainment and entertainers was amazing, sooo much fun. Our trip Rep was always available and so helpful, and very friendly. Thank you.

Average

The resort was ok. The grounds and property well kept. The food lacking but ok. VERY limited selection probably due to the resort being at less than a quarter capacity. Hola sun rep was awful. Seemed miserable all the time and avoided clients and found it an inconvenience to answer any questions you may have. The beach was nice but water very weedy. The entertainment staff was awesome.

Terrible Resort.

No Hot Water. Rooms very dirty. Food is horrible. Service going down hill. Save your money. Go somewhere else. We complained about our room and nothing was done all week. The guy at front desk doesn't even acknowledge your presence.

Ho hum

This resort was great at one point. it has since deteriorated. Food was not good and staff seemed overworked. The beach was full of seaweed and not pleasant for walking. There is absolutely nothing outside the resort.

Amazing for kiteboarding!

This resort is excellent for kiteboarders. Steady wind for 11 days non-stop (April 5-17). Resort itself is great too. Friendly people, good food, comfortable room. Will definitely back as soon as possible.

Amazing resort!

Beautiful grounds, very friendly staff, family and child friendly. My only complaint is I found the tour guide lady gave a very enthusiasti welcome on the bus but afterwards she was not very clear about how to set up any excursions or to reach her on the phone. I also highly recommend that anyone who loves swimming the ocean takes a trip to Coco beach - because the reef isn't there the water has less seaweed and is a nicer swim.

Best 3 star ever.

an amazing resort. The entertainment staff is top notch. They made everyday a great experience. The nightly show was great. The beach and pool were great. The buffet was ok, however the sandwhich bar made up for that. The service was amazing. We would go back anyday.

FUN AND SUN AND GREAT TIME!

Hotel was ok and the food not the best but who goes to Cuba for the food? Our room was great like the idea of having 2 separate rooms. Staff great fun and really enjoyed the disco. Excursions are offered and had a great time at the King Ranch. Beach was great alittle windy but still got lots of sun. Great value for the price for sure I would recommend this resort for a vacation.