Honest Review

The front desk staff was horrible. They gave me a room that was already occupied and then gave me a downgrade on the room I had purchased, and lied about it. No hot water and one day no water at all. The food was good and the entertainment staff was excellent. Place needs some serious attention.

A week at Alegro

We were disappointed with the fact that the air conditioning did not work properly in quite a few rooms. No hot water for showers most of the week. No water at all one day , toilets didn’t flush…in all public washrooms most toilets were broken or non flushing. Food was good. A la carte restaurants were impossible to reserve. Each room had to line up at 10am to reserve and could not be done in advance. They couldn’t accommodate most people.

Horrible Resort 0 star

No hot water 3.5 days told me to go to buffet and get hot water for my 1 year old daughter to have a shower horrible room at first (3 flights of stairs to carry my baby and stroller up multiple times per day) then got switched to another room the next day spend almost two full days dealing with that at the lobby and the bed was dirty so the maid had to change the bedding Ants in room Pool was filthy film/dirt/hair floating Same food everyday They wanted to charge us $45 for cl [... read more]eaning sheets because I needed it changed at night due to a small accident (pee) on sheet from my 1 year old. We moved in with dirty sheets and didn’t change our sheets for the whole week. So they said because we had no hot water for 3.5 DAYS they would “let it go” No lights walking back to lobby when leaving. It had rained, ground was VERY slippery and it was pitch black out 5:30am we had to leave and not one single light on. Luggage weigher is only pasos when I offered $1 usd he said no only pasos for pasos so couldn’t weigh our luggage before leaving. Point blank they have ZERO customer service and do not have a family/Canadian/us friendly hotel. We will never return or recommend anyone to go here EVER.

Quaint smaller resort

Hotel grounds are immaculate, very lush and well maintained. Rooms are clean, and our request were taken care of. No problem food wise...if I had any downside opinions, it would be...no after hours snack bar & coffee service.

Cannot recommend this resort.

Would not go back. Tried to book another hotel but no luck. We asked to move to another hotel but they would not help us. Everything was a hassle. Rooms were dismal. AC worked intermently and very very loud. Bathroom smelled like sewer. My daughter got sick. No room service. Food just ok. Al a carte was only available to a small number of people. Had to stand in a long line to try and book. We had no luck. No water activities. Lobby very tired. Beach was beautiful.

Excellent service and beautiful beach!

This is a well maintained resort in a great location. Food was decent and variety was fair. Just wish there was a coffee bar. Rooms/bathrooms are on the smaller side but that's okay as you don't spend too much time in them. The beach area is great with beautiful white sand and all kinds of water activities if you choose.

We were happy and liked the resort

We had no expectations, as we read a lot of nasty reviews before going to Allegro Playacar. We were pleasantly surprised when we got there. The resort itself is perfect, clean, very green, not too big, and cozy with an amazing beach. Rooms were ok, however, AC did stop working on day 10, but we didn't do anything about it as the weather cooled off and we only had to stay 3 more nights. I have to say, that the food was not very good. Only a hand full of things to choose from. They also had no  [... read more]butter for breakfast and have not seen even once mangoes or bananas, as I was looking forward to the fruits on this trip. No Seafood. We didn't really care, as the Playa Del Carmen is only a 4 min ride from the hotel with a ton of restaurant choices. We ended up eating there every night. We wish there was no entertainment near the beach, as it was super loud and annoying, they would have been better off playing just music or nothing. If you ask me if you should book it, I would say yes. We loved everything, after all, you are there for the Beach, everything else you can get in Playa Del Carmen or at the Plazza next to the Hotel.

Beautiful grounds and beach !

As nice and clean pools, grounds, beaches are, the rooms, dining, and evening entertainment still need more work to be done. Television sets and phones, not in a good functioning state. Most people are accommodating and friendly at the resort. Grateful for all the assistance whit fixing things, not in order ie water leaking from the bathroom above, air conditioning, and tv.

Great time!

Lovely resort, well kept grounds, good food and excellent staff. The room was modern and fresh and the beds very comfortable. Restocking the water, coffee and fridge were a bit inconsistent. If someone had mobility issues they may find the stairs to the upper units and the walk down to the beach a bit of a challenge - slight slope heading toward the pools and beach. Would certainly travel back to the Allegro.

Nice little resort with a few drawbacks

Hotel is well taken care of, grounds are nice. It is a manageable size, the walk from lobby to beach is only a few minutes. Staff was, for the most part, friendly and helpful. Drink service by the pool was excellent. Now the negatives: main bar does not start serving alcohol until 11am and pool bar not until NOON. I have traveled extensively, 10 times to Mexico and have never heard of such a thing. I love my vodka/orange juice in the morning so this was a big let down and the Transat website i [... read more]s incorrect in stating that service begins at 10am. This will be a big deterrent for people, so I can't see it staying in place long. The other big drawback, is the noise. If you are a light sleeper and get stuck near the disco, basketball courts or a rude neighbour, good luck getting any sleep. Someone felt the need to play basketball every morning at 730am, and it sounded like they were dribbling in our room. I was constantly checking if the windows were open because the noise was crazy. If someone walked by, you could hear every word of their conversation even if they were speaking quietly. We were in the 27 block of rooms, and it was a good location as far as getting everywhere, but being by the court was not worth it. Rooms were nice, small beds. They called it a queen but there is no way. Beach is gorgeous, beautiful water and sand. Food was good, only complaint is they only had bacon 1 morning! There is a pizza shack by the pools, it was nice to just grab a quick slice. Have some fries with the nacho cheese sauce and one of the pulled meats on top, delicious! We got this resort on a selloff for quite cheap so we were happy with our trip. They need to change the bar hours though! We were thirsty!

Great time at Allegro Playacar

Great location and of the best beaches we have ever been to. The hotel is small (which was one of the reasons why we chose it), plenty of chairs and space near beach and pools. Beach and sea are amazing. Rooms are small, but have all necessary amenities (coffee-maker, vanity mirror, iron) and are clean. Shower roof was leaking when it rained. Food was tasty and well-cooked. Not a lot of variety though. The grounds are clean, beautiful and well-maintained. Service was good most of the time. Overa [... read more]ll, we would consider this hotel for our next vacations.

Beautiful beach!

Grounds well kept, someone always sweeping and trimming plants and trees. Rooms very small but clean.Air conditioning worked well. We were in room 5212, great location close to pool and beach but unfortunately some very loud people out at pool till 3-4 am screaming and swearing which was a little frustrating as I had two children with me. Probably should have complained but my own fault I hate being that person. Food was overall great could use some more kid friendly options as they were not int [... read more]o slot of it, I really enjoyed the sushi that was offered the one night. The entertainment staff were amazing and so great with the kids. Pool foam party in Saturday was awesome!!!! Beach was a bit full of seaweed a couple days but was always being raked up and resort has no control over that sort of thing so didn’t bother me. A lot of lizards around resort kids enjoyed that. The drive from the airport to the resort was a bit long but Overall I would return:) had a great time and perfect weather!

Good

Staff was very friendly rooms very small but clean lunch and breakfast were the best meal of the day. Needed better variety for dinner. Beach was amazing the value for the money was good.also needed some work on the evening entertainment. Traveled with children and all the staff treated them like they were kings and queens couldn’t ask for more.

Amazing Vacation at Allegro Playacar

We just returned from our 3rd trip to Allegro Playacar this year for 7 nights. Amazing great resort...people very friendly. Not too much traffic which made my vacation a treat..very relaxing. The beach was awesome...great white sand and not overcrowded. washrooms... Nice clean rooms, wonderful staff.The pools are always clean as are the beautiful grounds. The buffet was excellent with a different experience each night..food excellent although more seafood would have been appreciated. Special th [... read more]anks to Freddy and Fidel who went out of their way to make our buffet dinners fun, enjoyable and memorable. The entertainment crew always has something going on to keep you from getting bored. The workers at all the restaurants will give you superb attention, love it! The front desk made our check-in and check-out a smooth operation and we do not have anything to complaint about. This was our 3th time at this resort, we will definitely return in the future but we will also visit other resorts in the Playacar area. Until the next time

A great place to relax!

Beautiful, clean, quiet, resort. Beach is lovely. Lots of good food. Lovely atmosphere. If you're looking for a relaxing vacation this is the place. Also has a good location that is within easy distance to do day trip to see ruins at Tulum and Coba.

Our second visit

We really appreciated the smaller size and very personable staff at Allegro Playacar. Everything is convenient , the grounds are immaculate and very beautiful. The beach is first class lined with palm trees never a problem finding a lounger unlike so many resorts. It is especially convenient for taking tours or just getting a cab into 5th Ave.,Playa del Carmen. Our second visit was every bit as enjoyable as the first.

Poor rating due to poor management

The grounds, rooms were very clean. Food was good. Management needs improvement for front desk. There was a mix up regarding our rooms. You put in a request in for building 57, we could not have them unless we paid for upgrade of 300. We could not afford that.You do not get want you request. The only availability was 38, Michele and Mahlon got the front upper level but we were behind them looking at another building. It was the only one available. We arrived at 11 and they told us our room would [... read more] be available until 3. Come 3 o'clock, they wasn't available. My husband was pretty mad because we were waiting to long.He demanded to go somewhere else but air transit was not there, so we had to wait. It should not take 4 hrs. to get our room. He demaned to see the manager but it was nothing they could do. It was very hot and we were tired. I had a headache and not feeling good. It was 4 o'clock before we received the key. At that time we would take anything. The next they tried to push a membership on us. Not a good thing. We would not go back to that resort. There was a big misunderstanding with us and the rep. for barcello. They told us they would like to talk to us over breakfast but didn't relize they were taking us for ride and wanted to show us the Occeantile Xcarlet. Nice resort but not interested. We misunderstood them on wed., we thought we were having breakfast on the resort. We asked us to take s back, to be with our friends. If they would have left us on the resort, we would have set down and listen. They were very pushy. The maids were good, kept the clean. Pool was clean, beach was good but a lot of seaweed. They cleaning it all the time. Food was good, you did not go hungry. Food available all the time. The location was good, close to playa del carmon. Close to town The bar tenders were good and entertainment.

Great resort.

This resort is very clean: nicely laid out..grounds and buildings, recently renovated, very good food and liquor served up by a kind, caring and knowledgeable staff. It's location close to town is a plus. The beach is superb. I decided to attend a time share promotion connected to the hotel. This was entirely my decision, and I was fully aware or what was involved...no purchase made. I would highly recommend this hotel for all the reasons mentioned above. Mike Brady

Amazing resort

Hotel newly renovated rooms the same and the grounds were beautiful staff werr very pleasant. Close to shopping 5th Avenue is a must to see,lots to do.Beautiful sandy beach. Great entertainment very night. A GOOD variety of food.

Amazing resort

Excellent resort. Highly recommended. Friendly staff and excellent food. Very clean. Will recommend this resort to our friends and family. Entertainment staff is great. They keep you entertained during the day an in the evening. A very safe and secure place. Rooms are nice.