A Wonderful But Rocky Resort, wrong time of year!

The hotel is beautiful, the meals excellent and staff very nice. However, we went for the beach. It was rocky, wavy and lots of seagrass. Our room request was not met, double beds. We had to move three times. Then the room we were given was adjoining and very noisy with party guys next door. Third room was excellent near the adult pool. However, no food around that area, except for nachos which lasted 10 minutes. We had to argue to get the restaurants. Unless you pre-book 10 days by app which we [... read more] did not know then were not able to access. Even then, many complaints about not getting the restaurants wanted.

Amazing resort

Everything was very nice. The week that we went was very windy so we could not go to the beach and the beach and water was full of seaweed. That was the only downfall. The workers, food and drinks were amazing. The main pool was a bit dirty mostly on the sides. Not sure how often they clean it.

March 2025 - had a lovely time!

We were the last to get off our airport shuttle bus, making for a long day of travel (numerous drop-off stops along the way). Thankful at least for the 11pm-7am Truck restaurant, as we came in late and hungry! Check-in was relatively painless, as we were the only people coming in at that time. Front desk staff was cordial, although things sometimes took a while to get resolved. We were given a room with two double beds and asked to be switched to one with a king-size bed. After a soft sel [... read more]l on a room upgrade (we politely declined) they agreed they could accommodate if we came back in the morning. Well, it actually took a couple days, but they did eventually come through ... so we had a king-size bed for the last seven nights of our stay. Zuriel was courteous and understanding, and did his best to follow through on our behalf whenever on duty. The buffet had lots of variety, including fish and vegetarian options - overall very good to excellent. We booked all four a la carte restaurants right away, no problem. In our opinion Thali Indian was the best. (Tequila Mexican seemed to be an extension of the Mexican section of the buffet.) Resort is huge and with all the action being focused in the central main pool area, we didn't stray too far most days. Worth noting that it was much more peaceful at the pool/beach near Andale burger joint and no trouble finding a lounge chair there. Recreation staff started volleyball twice daily, 11am and 3pm - excellent! Never had a problem getting a game going. Wind was a challenge most days, but affected everyone equally. Good fun! Overall the resort is well maintained, with a friendly staff. Beach was a bit of a construction zone, with their ongoing attempts to clear the weeds. Not a resort issue, but we felt a little cheated by our 10:30pm arrival time and 5:15am departure time. Nine days was more like 8.25 really. I will look more closely at this the next time I consider Air Transat vacations.

The best holiday ever!

The grounds are well manicured and so green. I love watching the the little critters roaming around. Our room was clean and comfortable. When our fridge wasn’t working properly, staff quickly replaced it for a new one. When our toilet was plugged, staff came in right away to fix it. The food was so good and tasty. A la carte meals were fabulous, except for Mediterranean restaurant. It was terrible. Food and service. Beach was water was amazing. Beautiful clear, turquoise water, and could could e [... read more]ven see all the colourful fish very close to the shore. Did not have to rush and place a towel down to safe a chair. There were lots of shelter chairs to choose from. Staff are extremely friendly, and funny. Enjoyed the gym every morning. Loved the store at Coba where 1/3 of merchandise is 70% off. Such a great deal! I cannot say enough about this resort. I would highly recommend it!???The location is the only negative thing about it. It’s a 1 hr. and 45 minute drive from airport to resort.They have to drop off people along the way too.

Loved it!

The resort had everything I was looking for. The beach was long for walks. The swimming areas in the ocean were super. I snorkelled right off the shore. Very good food in the alacarte restaurants. Entertainment was wonderful. Would recommend this resort.

Beautiful resort

All areas of resort clean. Availability of transport from rooms to locations was excellent by very courteous staff. Of course restaurant staff where welcoming and efficient.The only issue I had was the abundance of the long tailed animals and racoons. I believe they are starting to overwhelm the resort.

Amazing!

A most enjoyable location and atmosphere. The staff are all terrific. I often noticed how clean and well-maintained the grounds are. Huge, beautiful vegetation everywhere. Food is terrific, lots of choices. Beaches are beautiful (except for a few rocky spots). I would encourage anyone to visit this resort.

Amazing resort

My review of the resort is a little long, When i booked this resort, I started to read reviews on different sites and at times made me concerned but did not change as I remember that so many people complain about almost everything. So at the airport it was about 45 minutes to get through immigration and 45 for luggage. We then went and looked for Canada Transfer(highly recommend) and off we went. We arrived at the resort 5:15 pm and check in was all together 20 minutes and we upgraded to renov [... read more]ated room in block 10 and was a great location and close to all things. DO NOT look at the weather forecast as it can change every 20 minutes, yes we had cloud, rain and tons of sun and the wind was storng most days. The main pool was our to go area 1st few days but then we stayed in the area but went to the pool above the main and was quiet but you could still here the music which was nice. The entertainment staff(Erick, Alejandro) make it so fun for all guest of all ages and are a huge asset to this resort. The beach was very nice and I would say if you want water shoes use them but I found you will be just fine if you don't have them, also very little seaweed most days, the last 2 days there it was bad due to the very strong winds but they are cleaning before the sun is up and do the best they can. The food was good, we did 3 al a cartes, 1st was mikado and the food was just okay but the chef was a 10/10 forgot his name. 2nd was tequila and i was not a fan but my wife said 10/10 and 3rd was Don Pablo and would give it a 10/10 and staff were very good. The buffet Yukatan was good, had so much choice and never ran out of food like some people have said in reviews. We had Edwin almost every meal we had there and he makes it even better as he treats you like his own family. We did the bracelet upgrade for use of all resorts and I would say if you need it do or just book Akumal to start with, I was giving a deal but did not use it enough as we had more than enough stuff to do at Tulum. Also the animals are everywhere but makes the trip to see them and never felt on safe as they leave you alone and you leave them alone. So to end this review off, is this a 5* resort no, but I would give a huge 4* and if you are on the fence ignore everything you read and go as you will regret not going as this was our 1st time in Mexico and would come back for sure to this resort. Any question message and will do my best to help with it.

Nice resort but bad beach

rooms are good, tubs are a little high for old folks to step into, glass enclosure leads to much water on the floor leading to possible accident getting out of tub.. grounds are beautiful. pools are good. door to buffet should be in the middle so you don't have to walk so far if sitting in far corner at back of room. need to put a break out in ocean so beach is protected or allow access to the akumal beach.

Nice Resort

Beach and water is AMAZING!! Staff are all so friendly and attentive, rooms are clean and spacious! Food could be improved a bit with selection and quality, but overall a great experience and a great resort!!

Wow!!! Amazing resort

Such a phenomenal resort. Extremely well kept and clean. Food and entertainment were all amazing!! Staff was very friendly and remembered our names. We were a party of 10!! we expected a nice vacation but ended up haveing a fantastic vacation! Will definitely go back

Lush resort!

The grounds at Bahia Principe Grand Tulum were stunning, lush, and very well maintained. Food was very plentiful at the buffet. Only drawback was it was so hot in there due to the open nature of the restaurant. All the restaurants we visited were very good, we especially enjoyed the Mikado Tepanyaki and Tequila! Staff was amazingly friendly and hard working. Pool activities were super fun. My favourite was Victor the water aerobics instructor, so much fun! The beach was lovely but rocky in some  [... read more]spots for swimming, had to go towards the Akumal for better sandy beach. Rooms were just average and showed their age in comparison to the rest of the resort. Overall, it was a fun time with good food, plentiful drinks and lots of walking!

Amazing Resort!

We went in the first week of June 2024. The hotel was big and beautiful, comfortable rooms, we had a Junior Suite. The food and drinks were fantastic and people were friendly and attentive. They had daily activities and great shows There was even a flea market close by for gifts called the "Hacienda". The only downside was the beach was very weedy and rocky getting in. They need to clean the seaweed regularly and you need to wear water shoes at the beach. The pools however were awesome and there [... read more] were many of them. We highly recommend this hotel and we would go back.

Really good time in Tulum

I had such a good time at Tulum Grand Bahía. Shauna’s passion and knowledge for traveling really helped me throughout my journey. Everything was smooth and well planned. The hotel was great, food was amazing and the entertainment by the pool was so much fun. She helped me find the best possible option for my budget. She also suggested to pay a little more to go the Tulum instead of Coba. She definitely nailed it cause the 2 are not comparable. Tulum is much cleaner and a better experience overal [... read more]l. I would definitely go back to this resort.

It's okay

Grounds are very safe, lit and walkable, have train transportation, but sometimes have to wait. May is extremely hot. Don Pablo, and tequila both excellent Ala Carter restaurants can try others at coba too! la gourmet is excellent. Drinks are weak, some bartenders better than others. No servers at pool or beach. Only in main bars. Didn't recognize our anniversary until 5th day. Management was very helpful. Said was not on account. Rooms are clean. Housekeeping excellent Buffet was okay, bu [... read more]t some foods extremely greasy, made me sick. Lots of seaweed in may, and big trucks on beach to clear it away.

This resort is just fine

The service, food, and room are all good, but the entertainment is poor. The beach, pools, and location did not meet my expectations. I would not recommend it to a friend who loves and enjoys the beach as I do. I went into the water with a pair of rubber shoes (Crocs) for just 5 minutes and got hurt by sharp rocks. That was the first and also the last time I went into the water during my stay.

Amazing resort!

The room was modern and well appointed with AC, Fan, Lighting, comfortable bed and couch. The grounds were immaculate with many tropical plants and constantly cared for by the gardeners. The menu was varied and the a la carte restaurants were top notch offering well prepared fabulous tasting dishes elegantly presented. The evening shows were very interesting and entertaining. There was always a place to reline on the long sandy beach to watch the surf roll in after a swim in the ocean. All of th [... read more]is was complimented by the super friendly and accommodating staff everywhere.

Baha’i Principe Tulum

The hotel was very nice. The rooms we nicely renovated, clean and big The staff at the hotel were very nice and made sure everything was ok. The tours booked at the hotel were excellent and the shows were entertaining a 10/10 The best thing was we had access to Baha’i Coba a quick train ride away. It was nice to have the variety in restaurants and entertainment There were many pools to access and the beach was extremely nice and well groomed. The grounds were beautiful and there were s [... read more]mall wild animals running around that added smiles for all. We had no complaints while staying at this hotel.

For Mexico it was okay

No map, no menu, no drink menu, couldn't find entertainment listings..everything was a QR code and took too much time. Couldn't locate air canada rep, beach was dissaponting. Got scammed by "no we don't have timeshare" on the resort, we just want 10 min of your time; 2 hours later if being passed around to this person and that to find out 10k to buy in to some resort deal. Wasted my time although I was upfront and said don't drag me around, give me the bottom line so I can enjoy my vacation.  [... read more]Basically with the 1.5 hour drive from airport to resort and getting sucked in to the drag around we lost a day. Paying as much as we did, on limited vacation time, I was truly dissatisfied. On a good note, the food was great, rooms were clean, and service was wonderful by staff. I've been to many Bahia's and I'm going to stick with Punta Cana, less travel, never got stocked by "not time share" scams and had access to paper formats if needed, could look at an actual menu at the bar and restaurant and was always informed of activities. I overheard others talking, and they thought it was the most boring resort yet, I suspect they couldn't figure out what was going on either. Won't be back to that resort, but will continue to enjoy Bahia in other areas so long as there is something I can read in front of me and not have to use my internet and find QR codes.

Beautiful Spot, Wonderful Vacation

This hotel met all of our expectations, we were offered an upgrade upon check in and ended up with an ocean view room. The resort itself is huge but well laid out. Food is incredible and staff are very friendly and willing to help always! Would def go back!!