2024 Family Trip

Rooms were clean and spacious, we stayed in a family suit with one teenager. Check in and out were smooth and easy. Food was like Cuba, I’m not super picky but not much flavour or different variety of foods. Same things are both buffets everyday. No vegetables only two fruit options. I lived off pasta and hamburgers. The pasta made infront of you at the buffet was the only things hot and staff wasn’t friendly. Burgers at the beach snack bar were ok if you got a cooked one. Water park was the  [... read more]best day, no waiting in lines, it was clean. The snack bar at the water park was better than the buffet. Italian restaurant was amazing, and service was beyond quick for two people. Japanese restaurant was amazing, sushi was fresh. The drinks were ok, if you found a drink you like stick with it. I tried different cocktails and most were not good. Pool bar being the only shallow area of the pool was busy with kids and adults because nobody could stand or hangout anywhere else. Beach was clean, ocean was clean. Lots of chairs just minimal shade which everyone knows travelling to tropical places.

Loved this resort

We stayed here at the beginning of February and the resort was lovely! We got a family suite which was in great shape. Room was cleaned every day, fridge restocked. The grounds were well kept and all common areas and bathrooms were always being cleaned/cared for. The buffets always had lots of food with many options. The quality of the food was fantastic as well. A la cartes were great, you can book themselves yourself from their website, have as many as you want. The pool was very cle [... read more]an and beach was gorgeous and no seaweed at all. Staff was pleasant and friendly in all areas. Water park was very fun, no lines at all. My son did get a couple scratches in his back from the slides but nothing too bad. The bar at the water park only serves beer, FYI, so bring a mixed drink if that’s what you’re into. I normally get attacked by bugs when we are away but only got a few bites all week, and didn’t have bug spray on. Only con I can think of is that it can take a while to get served at the bars. The beach bar was very slow, they need some extra staff out there. All in all, this resort is a great value for the price, very family friendly place!!!

Meh

We don’t travel a lot so keep that in mind. The resort grounds were lovely. The customer service and cleanliness could use improvement. The water park entertained the kids but would not be up to Canadian safety standards. Tuck in your elbows or bring a load of bandaids. The slides are like sandpaper. If you require help in your room, be prepared to call many times. Our credit card was also stolen and used. The beach was lovely, although quite a few cigarette butts in the sand. The kids loved the [... read more] waves. It felt safe in the water and we saw a school of beautiful fish. A la carte restaurants were tasty and you could book as many as you want. We avoided the high pressure sale presentation for time share as we were warned in advance. They’ll call repeatedly asking how your stay is and how they can make it better. They won’t take action on your requests and only attempt to lure you to the sales meeting. Would I go back? No, but my kids loved it, great family time was had and we didn’t break the bank.

Grand Sirenis PC Grand

Grand Sirenis is a clean pleasant resort with with an abundance of friendly staff. The rooms are clean and a good size but slightly dated. Food at the buffets had plenty of choices and specialty restaurants were tasty! Pools and beaches were clean easily accessible. If I ever go back to DR, it's possible I'd choose Grand Sirenis again!

Good resort for kids

The resort was great for kids, lots of activities and the water park was fun for them The resort is typical resort food, we did enjoy the Japanese restaurant and the steak house. We did not try any other restaurants The pool was great for the kids 9 and 6, they were able to play ball and swim in the waist high pool

Ok resort…

The rooms were really nice and the lady who cleaned our room was wonderful! They were very humid and smelled musty. I would be freezing because the air and fans were on but if they were turned down or off it was humid. I did like that in the family suite they had a divider. The grounds were beautiful but there were a lot of garbage in and around the bushes. Most of the employees were great there were a few that were not so great. The man who checked us into the resort was awful. Made us wait [... read more] for an hour to see about putting us and another family in the same villa and completely disregarded the fact I needed a ground floor and to be close to the lobby because of my disability. Instead put us in the farthest one possible. When other staff seen me struggling to walk to the villa, they immediately changed our room and were very much accommodating. I did not like that they do not have golf carts that came around to assist people if they wanted to go to the beach or lobby. The resort is massive and they only have golf carts to shuttle the VIP people around. If you have an issue walking DO NOT book this hotel. I had to rent a scooter because it was such a big place. They only have a golf cart to the water park but don’t be in a hurry they are on island time. Compared to Cuba (which is where I gone a few times) this is unacceptable. In Cuba they had golf carts coming around every 10-15 minutes asking people if they wanted a ride. I also did not enjoy the buffet. The morning omelette station was good. Other than that it was awful. I think there was one good night we ate there because we missed our reservation due to an excursion. Oh, the a la carts were horrible. Worst than the buffet. We had the Brazilian, mediterranean and the French. We waited 1.5 hours for our food at the Mediterranean and it was awful. I didn’t even eat it. We missed the Japanese(which is suppose to be the best) and opted not to go to the steak house since our friend was extremely sick off the food at the French restaurant. I’m not a picky eater. I have been to Cuba 3x and had better food (if you can believe it) at least in Cuba the meals that they served were hot.the food at the buffet was cold. Cold nacho cheese for the nachos and broccoli. Most of the meat was cold. The only had a variety of cakes for dessert and ice cream. The coffee shop/donut/gelato place located outside of the plaza was amazing. Most of the games in the arcade were not in use but the staff there were wonderful! Assisted the kids with everything and were very friendly. The entertainment was ok. The Micheal Jackson show was the best. All the kids entertainment was very late. The lady that did the kid shows was great. I feel as though it should have been put on earlier. The app for all the things to do in the resort was useless. The beach was lovely. Amazing burgers on the beach BBQ and the buffet at the beach/pool was better than the one in the lobby. The water park was really fun the kids had a great time. Even my husband liked it. Although the slides are rough and they came out with bruises, they still enjoyed it. It was very clean and never busy so we could go down as much as we wanted. The lobby store and the store at the water park was VERY expensive. It is $39US for a bottle of sunscreen. Take a walk along the beach and go to the Dominican Walmart. I struggle a lot with walking but I’m so glad I went. The guys there are so nice and helpful and sunscreen there was $10! We did the pirate ship excursion. It was really good. The kids really enjoyed it and they were able to swim with the shark and some stingrays. They were also able to pay extra for the dolphin. The trip there was 45 minutes and the trip back over an hour so don’t believe them when they say it’s close. lol Mad Dog was the one who booked this excursion. He was great. Very friendly and gave us a great deal on it. Overall I would rate this hotel a 3star. I wasn’t overly impressed with it. It was nice to get away but next time we do it will not be here.

Not a 4 star resort

The room we stayed at would need more cleaning and air conditioning didn't do anything. It is supposed to be renovated but looks like it has to be renovated again. The food is the same as any other Bavaro resort and I'm sure they all get the same suppliers. The service was really good. The beach isn't the white sands of Bavaro but still good.

Worst Grand Sirenis resort

We went to 3 Grand Sirenis resort this year. Cuba, Mexico and Punta Cana. This was by far the worst resort we have been in the past 20 years. Everything from rooms, lobby to pool to restaurants. Rooms were dirty even with tips every day. There was a water leak and took very long time for someone to come fix. When asked if we could switch rooms it wasn't an option, used towels everyday cause it stilp leaked. The service is extremely poor and rude for most. Often the staff don't greet, always loo [... read more]k unhappy, makes it unapproachable for others. Mostly the front lobby bar is the worst. Most times were served old beer. Pool bar is slow service cannot keep up with the demand. They serve adults and ignore the teens and younger children when wanting to order non alcoholic drinks. Not a family friendly resort. Waterpark is not well maintained, most people, adults and kids complained about getting cuts or scrapes going down the slides. Lack of entertainment. A la carts is ok and buffet is same everyday. One night at one of their restaurants we were first in line (group of 10 with young children) told to wait so they can clean up the tables to accommodate out large group which was fine but the next two groups were also a group of 10 and 6 were seated before us. The staff gathered to put other tables to accommodate those two groups first while still leaving the non clean table unattended that was meant for us. When mentioned they said we still have to wait till they come to clean it to sit us at it. On top of that we waited for over 2 hours for our food, when asked why it was taking too long they replied due to the other large groups orders. While others were ordering their drinks, we ordered food first instead knowing our kids were hungry. The kids hamburgers, hot dog and pizza were last brought out last by then kids were sleeping. All the time waited the orders were even wrong. Next restaurant was served molded bun and tried to tell us it was a vegetable bun and compared it to the poppy seed bun which look nothing like the green fuzzy mold on the bun. They picked it off and asked if we still wanted it or get a new one. That was ridiculous. Our kids were traumatized by it and didn't want to eat anything with buns, often afraid something is wrong with the food being served. There's a time frame when buffets are closed so two snack bars and a takeout pizza place are open but most of the time they were also closed leaving people hungry and upset. If you didn't pack snacks, you'd starve till dinner is open. I would definitely not recommend this resort to anyone.

3.5 star at most

Pros The staff work hard at keeping the resort clean. The bar tenders try to move quickly. Entertainment team are the same crew from day time activities to nightly shows, and remain energetic. Beach was clean. Stephanie the wedding planner is amazing and will meet your expectations. Cons The mini bar in the room was only stocked twice in a week. The waiters are slow at taking drink orders in restaurants (food will be over half eaten before receiving one). Some the workers at the photo se [... read more]rvices in resort are rude. The pool table and basketball court are unusable.

Family resort

Nice hotel, nestled in a private area, well layed out with a beautiful landscape and grounds were well kept. Wonderful beach. Our room was nice and spacious. The public area seems lack of ventilation as it was muggy. The food was not the greatest but was ok. A la carte service was no better and the food was cold. Most of the Staff were very friendly.

Great family resort!

We just came back from a weeks stay with 2 teenagers. We really enjoyed ourselves. Beach was gorgeous after a couple of days due to the time of year. Staff were great and attentive. Food was always accessible and there was a lot of variety at the buffet. We didn’t do the a la carts. We didn’t really use the water park but the girls enjoyed one morning there. The grounds were clean and pretty. We enjoyed a couple of night time shows. We would return.

Good experience

It is a good hotel, family oriented, we liked our stay very much, but there were small things that could be changed to make the resort amazing. First of all, the front desk was not always helpfull, i asked for a room on the first floor, with a bathtub and a crib for the baby, and i spoke spanish (i found that their english knowledge for most of employees was very poor), and the person at the front desk just said ok. When we went to the room, it was at the 3rd floor, with shower and the bedroom [... read more] had 2 double beds, which i did not even request and he did not even ask me. So without unpacking, we went back, and asked for another one, this time the front desk did a wonderful job, to bad i did not retain his name to write a BIG thank you! He gave us a great room: first floor, near the beach, king bed in the bedroom, bathtub in the bathroom. Then, we had to call several times and go in person just to fix tv problems and crib which was brought to our room at 10 PM when we were sleeping, they just opened the door and pushed it in, when we did not answer the door. Second, the waterpark, the water was not cleaned, especially in the kids pool, our baby had the hand feet and mouth disease, which ruined our wonderful vacation routine for 2 days; pretty sure from the water she drank in the pool. The rest was good, food, resort pools, activities, bars, kids club.etc. I would come back, but at least if changes in the 2 mentioned areas will be done. And I would recommend it to families and friends, but advise them of the issues, so they could decide by themselves. The overall rating would be 3.5 stars.

Ok resort

Ok resort beautiful grounds ok food service 3/10 not much entertainment I wouldn't go back or reccomend. Beach was beautiful. The al la carts were not that good on Japanese. Drinks ok weather amazing.

Great family resort!

Beautiful grounds, mostly friendly staff. Fun activities with entertainment staff during the day and great shows at night. Food was good especially at a la carte restaurants which were very easy to book. Rooms could use a bit of tlc but we weren't bothered by it too much. This is definitely not a luxury resort but was great for what we were looking for. Had an amazing,memorable vacation.

Good resort

We were a group of 21 people . Reservations in the restaurants were done always requested tables for all of us. Italian restaurant was not flexible with our accommodations even that we had a birthday to be celebrated . Overall service at the main loby bar was awful from the point of you didnt want to order any drink because of attitude of ladies working there. Not all of them were unpleasant ,certain ladies had a marvellous smile on their faces . There are still efforts to be made on teaching [... read more] or finding englishspoken people working there for better communication with tourists . After all it was a pleasurable vacation for all of us because we had to adapt with whatever was offered to us.

An overall ok experience

There's much to like about Grand Sirenis. The grounds are well maintained and quite beautiful. The beach is awesome, with lots of reef to explore and swim in. The pool area is great. Our family suite room setup was well laid out. The wifi is great throughout the resort. There is ample access to food (even if that food is not always the greatest). However, our stay was marred by a few key areas: 1) Our check-in was miserable. We arrived around 30 minutes before rooms were to be ready (no p [... read more]roblem!) so we walked around the grounds a little bit and then came back. We then waited in line for 30 minutes more because several large groups had arrived and there was insufficient staffing to help us. The very friendly lady at the check-in called housekeeping to check about our room and eventually we got our room. The room itself is nice! The AC and fans worked well. But our beds were NOT made up. I had no indication whether they had just not finished, or whether they were from previous guests, so we did not use them. It took us over 6 (SIX) hours and several phone calls and front desk visits before they finally made up our room. We had been up since 4am and it was now 9:45pm and we were exhausted and miserable. Not a good start. 2) Connected to the above, housekeeping did not stay on top of replenishing our water and towels. It was hit or miss whether we would even get water. The towels we can manage, but water? Not so much. It just seems like they were not well-equipped for everyone. 3) The food is ample, but some of the prepared dishes were not great. The A La Carte restaurants were...fine. It felt like they did a sub-par job of approximating that style of food. Sometimes they just made odd choices. Canned tuna in sushi?! In the "Route 66" American-style restaurant, their onion rings were quite good, but came with a flavourless and liquidy "sauce" - I think they meant to make an aioli or something? It was weird. 4) Lastly, the waterpark is in desperate need of a makeover. The staff were often borderline sleeping on the job and some of the slides were closed, and others seemed honestly a bit unsafe. The paint on some of them is chipping off. The stairs to the slides seem a little unsteady. Truly we still had a great week away, even in spite of these issues. It was our daughter's first big trip and she had a blast and does not really care about or notice these things. But I'm not sure I'd go again.

Would not recommend

Our stay at this hotel was honestly not the best. On our first night they had given us 2 double beds and instead of the king we had requested. We finally got our room at 1am. We found a cockroach in our room as well in the washroom of the hotel by the pool bar. They had not soaps the first day. Although the resort is kid friendly they do not allow kids to play recreation activities. such as beach volleyball or water volleyball as they said it was a risk to play with adults. My daughter is 12. 5â [... read more]€4 and plays rep volleyball. There were many complaints about this as this is the reason we chose this resort. Another downside to this resort is the pressure to biting the VIP package. They will call you and if you don’t answer will show up at your door trying to get u to come to breakfast to discuss the pro large with VIP I will say the beach, pool and al a cart restaurants were wonderful.

Grand Sirenis Punta Cana

Waterpark area for kids is far from rooms. Three small areas for little kids a shallow pool great for bigger kids and slides. One main pool and only a small area for kids. The rest of the pool is 6ft -7 deep. The family suite is not exactly a suite, very small but beds and pull out bed were at least comfortable. Overall resort was ok but will choose a resort with anything near main area so kids have something to do other than be in the water and sun. Lastly had a medical emergency with my tod [... read more]dler and the doctor was great. Went out by ambulance. Resort is 45 minute from the hospital.

Great family resort

The grounds were kept in great shape. The hotel staff very pleasant and felt safe during my stay. The food was quite good. I was nervous around reviews of certain rooms but made myself quite clear upon arrival that I expected a decent room and did. Lack of lounge chairs problematic. As a smoker couldn't stand you were only allowed to sit in a very small area in lobby. I would t recommend this resort for those that want quiet. Way too many children. However fantastic place for those that do. Att [... read more]ention needs to be placed on some of the activities for safety reasons. Covid rules non existent which is the norm for now.

Mixed Feelings.....

For most of the trip, it was great! Huge shout out to our waitress during breakfast and lunch, Rosa Maria! She made us feel welcome and at home! The sun was shining for the full 7 days! Not a drop of rain to be seen! Couldn't have asked for better weather! The food at the resort is also very good, especially the pizza that they offer each day (but could do with some fine tuning as it can be a bit of a mess with ordering. Sometimes the guests would call out each others orders to ensure f [... read more]olks got their pizza). Our room during our stay had a bum AC. They did sent someone quickly to fix it, however did not really work well the entire stay. Maids were very courteous when cleaning our room if we were around. Especially on the last day when we had the DND sign on the door, the maid service called to see if we had wanted them to come clean or drop towels off. I thought that was a nice touch. Stay away from the elevator in building 39. My sister and I were stuck in there and no one came, even though the emergency alarm was sounding. Imagine being trapped with someone who is claustrophobic and has panic attacks, in a 3X3 box that smelled like hundreds of folks excrements as the septic was literally outside the building ….. You can paint your own picture there. I did open the door enough to see we were between floors, and then it did start to lower slowly to the next floor. Again I had to pry the door open as it would not open with the button. This elevator incident was reported to the front desk and to our concierge, no one seemed to care. So people, take the stairs!! Even was "invited" to the VIP breakfast that was better if I brought logo's like MC, Visa, AMEX. Oh, and don't forget ID's. Really?! You just found out that we were stuck in the elevator and you push the VIP breakfast and dangle a free trip in front of our faces. He did however offer us (the ladies) a 35 minute spa that he never followed through on. Kind of disappointed of the fact that we have been to this resort several times, loyalty means nothing :(