Good Time!

This is an older hotel that seems to be just holding on. Ok value for the money. Check in was very slow. Many people we spoke to stood in line for 2 hours or more. They were not offered any refreshments at all and when they went to the bar for something they were denied and told they needed a bracelet. Not very welcoming. Strangely they also took a $150 deposit on a credit card to pay for 'incidentals". Room was clean enough but very dated. we upgraded our room to get a coffee maker and a fr [... read more]idge. Thought we would get a stocked fridge but all we got all week was water. Cleaners were very good. With the room upgrade we were supposed to have beach towels in our room. We had to hunt them down ourselves. Also told to leave our beach towels in the room and they would be changed daily. We tried this once, they took the towels and did not leave us new ones...once again we had to head to the front desk for beach towels. our A/C stopped working on day 2 and took till day 4 to be fixed after asking at least 3 times. Buffet was the same every day for lunch or dinner. Very disappointing food for Mexico. They did have a menu you could order from that was better but they did not always have what you wanted. we went into town a few times and found some great food. Spoke to many people frustrated with the beach towel situation. They never seemed to have enough and some folks could not even get a towel for the first few days. For you Canadian travelers it felt a lot like a 3 star Cuban resort a lot of the time. The beach area at the hotel was very nice, especially when you compared it to the surrounding beaches. Lots of smelly seaweed washing up on shore that seems like a never ending story of cleanup. The break walls around the resort seems to keep the water calmer and cleaner then the surrounding area. If it was calm you could see an abundance of fish so snorkelling can be fun. Seemed like enough beach chairs and places to sit most of the time. The staff were amazing for the most part - the bartenders and waiters were very attentive and the cleaning staff, both for the rooms and the grounds were very hard working and did an amazing job. Overall we had a good time at the hotel and would recommend the hotel to folks on a budget and not to expect to much.

Nice Resort

This was my second time to El Cozumeleno, first off it isn't a 5 star, but the staff make you feel like it is. The rooms are huge but are in dire need of a facelift, you can't beat the views as most rooms are Oceanview. The rooms don't have a fridge like most places, but you're really not in the room much. The ala Carte restaurant is a must for dinner, the food is amazing. The buffet is great for breakfast, where you can have your eggs made anyway you want or a nice omelet, you can also order [... read more] off the menu in the buffet for lunch. The grounds are kept immaculate. If you're looking for a quiet resort this is it. Not much to do after dinner, but the resort is so close to town that for a $7 taxi ride you can go find something to do. I will definitely return in the near future.

Great resort

Loved the food..the staff..room was dated..but okay..will be back again..but would want lower room for husband who has just had surgery Xxxxxxxxxx x xxxxxxxxxx xcxxx xxxxxxxxxxxxxxxxxxxxxxx

El cozumeleno

Rooms smelled of mold. AC vents were very dirty and smelly. Bed was extremely uncomfortable. Service and staff were excellent. Cccccccccccccccccccccccccccccccccccccccccccccccccccccccc ccccccccccccccccc

Amazing Resort

It was the best vacation I have ever been on we will be coming back next year a hope to stay for 2 weeks love every bit of it food .weather , room was excellent . Thank you so much for the amazing holiday. Cheryl & Melissa

Amazing

This resort was amazing right from the front desk to the ocean.The food was good the pools could of been a bit warmer.The rooms were big clean and the best is the south tower.You are very close to everything.we didn't have to get up at 6.30 to save chairs or make reservations for dinner a matter of fact one day we made them at 3pm.

Excellent service and snorkelling

we loved this resort. Would go back again. The beach is gorgeous and perfect for snorkeling. Food is good and enough selection for everyone. A la carte is excellent and menu changes every two days. The service was top notch.

Awesome family trip

My husband & I stayed at this resort 5 years ago & knew that this was where we would like to some day bring our family. We returned home a week ago. We were a group of 12 with 4 young kids. We had such an amazing time! The weather was unusually windy so there was an abundance of seaweed washing up on shore (but the staff worked endlessly to get rid of it) and because of the wind it was mostly too wavy to go in the ocean this time. But the pools are great! The food was better than the last time,  [... read more]and I love that you can order from a menu in the buffet restaurant at lunch time if you prefer. Waitstaff are also very eager to please & are happy to get anything you would like if they can. We enjoyed having the service of Aldo, Andreas & Rodger to name a few. I wish I could remember more names of those who served us well. The resort is only 10 minutes from the airport and about the same to the ferry docks. Taxis are the mode of transportation & are reasonably priced. (95 pesos = approx $7 Canadian for up to 4 people - each way to the ferry docks, twice that much to the airport tho, but our transportation to & from the airport was included with our package. There was enough to keep our family busy. A nice & well kept mini golf course right on site, a kids club room that our grandkids loved. You can also see fairly large fish if it is not too wavy & you can walk out on the longer pier. We fed the fish the day we got into the ocean & they come right up & swim around you. Very cool experience for the little ones to see. Plus they got quite excited to see the 2 resident iguanas that we found near the mini golf area. I liked that servers come around to ask if you want a drink pretty much anywhere you are....even on the beach. So that way if you do go up to the bar yourself, you never have a long line up either. My only real issue was with the front desk on our first day. I had emailed the resort a month ahead telling them of us returning & bringing our family as well & requesting all 5 rooms to be on the same floor. I got an email confirming we would all be on the 5th floor. (& printed that email to take along). When checking in I was told that they only had 3 rooms on that floor. I showed the email & was told after that, that they could come up with 4. More or less....too bad, oh well. The last room was a few floors down with no view of the ocean (because of buildings) like we had paid for. I was quite annoyed with the 'oh well' attitude. They did change the last room to a floor above ours the next day. That was the most they could apparently do unless we waited another day or two to switch. I had planned this dream vacation down to the last 'T' so I was more than alittle disappointed with the end result. But that being said, I know that this seems to be the way most resorts are when it comes to trying to have rooms together. Have dealt with it in the past & probably will in the future so you just have to try to expect that what you request for rooms probably won't happen. The hotel now only supplies one 500ml bottle of water per day in your room. That is not nearly enough for a family of 4 in a room. I know they have water stations but if you don't bring along your own bottles, you can't fill them up yourself unless you save a few days worth of empties. We talked to our Air Canada rep at the hotel & after that we received 2 or 3 bottles each day. Other than that though, it is a wonderful place to stay....and I would go back in a heart beat. Our family has some pretty amazing memories of our time together there.

Great value for money

My boyfriend and I just came back from our week away and it was great value for our money. We were on the south side garden view room which is in the renovated section and I had no complaints but wasn't anything extravagant.It was on the first floor but we still had a clear view of the ocean. AC and beds were good. **If you want your towels changed you have to put them in the shower and put the plastic card with their environmental friendly statement on your bed as they are trying to be more env [... read more]ironmentally friendly. Some people we talked to did not know/ read the card and were upset that they were not getting their sheets and towels changed. We ate at the a la carte every night and it was great and had no complaints and would highly recommend. You do have to get up around 7:30 for a reservation but we wanted to make sure we got up early anyways (you can nap on the beach later!). The breakfast in the restaurant was amazing as well and lunch at the buffet was good but you can also ask for the menu and they were more than happy to do that too. Drink of the days were great. Pools were cold. Snorkeling was amazing and water was crystal clear. Staff was extremely friendly and made us feel very welcomed. There is not too much night life so if you're coming to party this is not the place. The down town by the cruise port is beautiful and just 200 pesos (round trip). I did not feel unsafe at all throughout my time downtown. We had a great time, played mini putting, tennis, ping pong and life size chess (lots of things to entertain yourself). We really enjoyed our time here. This is not a boujie hotel but it is great for what you pay for! It was an awesome vacation.

Relax and enjoy the beach

Quiet ,quaint resort with lovely a beach and snorkeling is right there. Only one al la cart restaurant for dinner but line up early it’s worth it. Be sure to order lunch off the menu right on the beach.

Worst Management

Hotel management is the worst management I’ve ever seen or had to deal with. A couple left their 9 year old daughter (who had some medical problems) to watch 6 year old son (brother) on the resort, to go on excursion Christmas Day (2019). Excursion was from 10am to 6pm (or close to). I wasn’t forced but felt obligated to watch these children. Being a parent to 3 children myself, I couldn’t imagine leaving them in a country where they don’t know anyone, and the fact that it was Christmas  [... read more]Day! Hotel did nothing about the situation but ‘talk’ to the parents because it was the second time in a week it has happened. I said what happens if those children get washed out to sea, manager said ‘not my problem, it’s the parents problem!’. I said ‘It’s not my job to watch other people’s children!’ Manager replied with ‘Well thank you for doing that, they are fine right, what more do you want me to do?’ I threatened to call the police. She said no I had to go downtown to do it. Then tried to tell me that their kids club open from 10-5. I said your not allowed to leave the resort. She said kids club is open from 10-5. The management is absolutely useless from there. The staff is good but the front desk don’t care about anything other then your money. Nothing is their problem. They would rather watch two young children get swept out to sea then contact the right authorities. I refuse to EVER go back to this resort. I have contacted CAS here and will be finding out the dads name and filing for neglect of those children!! From a mother to a mother, trust me when I say, this is not a good resort for your children. The amount of cocaine going the through there and the constant smell of weed will ruin your week! The rooms are musty smelling and the beds are super uncomfortable and the sheets have a funny smell. Every time I tried to shower was no hot water! Then check out is at 12. And we weren’t leaving til 9pm because our plane was delayed almost 2 hours. They refused to give me a room for my not even two year old daughter to sleep or nap or give her a break from the heat, before our long ride back to Toronto. They had empty rooms! Just don’t care because it’s not their problem!

Amazing resort

We had a wonderful stay at the hotel. The food was delicious and lots of choices. The service was great. The hotel is clean. I will recommend this resort to everyone. The pool is clean and well maintained. The reception staff were very courteous and friendly. The only dissatisfaction was not enough entertainment and music by the pool side.

The El Cozumeleno

This Hotel was fine. We have been there now three times. The staff were, as always, very accommodating. The weather likewise. The Speciality Restaurant was excellent, one of the best. Two little items. There was no mini-fridge in the room, which would have been used by us. The other. The main Buffet was open to birds (Starlings) and they enjoyed the food even more than we did. OH well.

Great resort!

Beautiful location, the buffet is 5’ from the ocean the sunsets were beautiful! The people were all very kind and helpful. The resort/rooms were very clean. The omelettes were fantastic! The food was on the bland side, but you could always find something to eat. I just wouldn’t pick this resort if you’re looking for amazing food. The drinks were great pina’s and Miami vises excellent.

Sadly in need of an update!

Staff were for the most part friendly and helpful. Pool areas lovely. All rooms appear to be ocean view. We were 'upgraded' from gardenview to third floor with obstructed view. Laughable...Room was in disrepair, old tired and dated. Needed paint and a good overhaul. Bedside table lamps falling apart; flood type bulb pointed at ceiling! Reading out of the question. No clock in room and could not see my watch at night. Muy importante to know time, the reason will become apparent. Shower moldy. So [... read more]fa in room dirty and very worn. Bed was comfy as there was egg crate type foam on top of mattress. Towels and sheets worn dingy and grey. One buffet and one a la carte. Food a huge disappointment for Mexico. (We have lived in Mexico and had the best meals in town). The beach towel and chaise lounge hustle is a fiasco. People reserving over night, all day, and chairs not used. When on vacation I don't want to,line up 50 minutes prior to concierge opening up at 8 a.m.for same day dining reservations. Up at the crack of dawn to reserve chaise at beach or pool, hope no one takes it. No clean glasses in room three days running. Asked housekeeper in Español, told to go downstairs or phone housekeeping. I begged at lobby bar finally.We tip housekeeping well BTW. Too bad as hotel has huge potential to be a finer resort. Needs serious upgrades in rooms. Staff members Hugo, Rocio, Helen, Oscar excellent!

Great resort

Good location not too far from Ferry. Great food and the place is kept clean. Finally we saw Mariachis the last evening we were there. Staff was accommodating and pleasant. We got an upgraded room ( family room instead of two separate rooms as we were a family of 5) . That was fantastic. We had no issues with getting purified bottle water in our room. Found out that the tip we leave in the room was taken from the supervisor instead of the cleaning lady. So we gave the lady directl [... read more]y her tip when we could. Only one bad thing.... the cocktails are made with a liquid of artificial sugar.. like splenda. They taste very bad. Finally one server told us how to ask for the original recipe.... Asucar Natural (in Spanish) We did excursions like the snorkeling but no need to pay extra when you have plenty of fish to see at our own beach. Great vacation.

El Cozumeleno Beach Resort in Cozumel

The hotel is old, but the people are friendly. There is an outdoor restaurant and the food was quite good. There is only one restaurant with a dress code on the hotel's premises. Unfortunately, you have to line up at 7am in the morning in order to get a table in the nice restaurant. The pools are nice and there is snorkeling at the hotel's beach. Lot's of fish to be seen there while snorkeling. There are a lot of excursions to be done. A friend took me for a volkswagen ride on the island. I also [... read more] did a catamaran tour including snorkeling in the coral reefs as well as visiting the ruins at Tulum and one of the Cenotes.

Old resort

The hotel was old, air conditioning didn’t work properly, beds were horrible, long lines for drinks, ran out of beach towels, not enough towels in rooms, no facecloths, would only leave 1 bottle of water per day in a room for 2 people, not enough chairs or shade, long line up at the bar, food was not very good, didn’t clean rooms until late afternoon, same food - only 1 buffet restaurant, line up at 8:00 am to make reservations for (nice) restaurant, if not there early couldn’t get reserva [... read more]tions. The best thing about the hotel was the snorkelling.

Great place to relax

Safe place to travel.with all the Madness in the world,good to know a little piece of heaven.Considering it was Donna's first flight,first Holiday.Many first were shared and enjoyed..The trip central staff are number ONE !!!! Thanks again.Can hardly wait to do it all over next year !!!

Beautiful Views from Room

This resort was OK! They were beautiful views from the ocean view rooms, we did get a free upgrade. Breakfast and lunch were good, dinner was a bit difficult sometimes. One buffet and one à la cart. We had the à la cart two nights and both are great meals but the buffet nights for dinner were lacking. The servers were amazing and attentive, the pool could’ve been cleaner, overall not a bad resort. Three stars at best !