Amazing Staff & Tasty Food

Overall a very clean resort. Personally did not like the buffet food, and beaches were very rocky, but staff was great and still had a great time... FOOD & STAFF Staff was amazing, (Victor, Rusbel, Enrique & Maria) as well as front desk staff and ALL bartenders were a pleasure to chat with daily. Sunny Side & El Patio were the best restaurants. We did not try the Italian one since I eat italian food way too much, but overall, food was delicious and many options from the two listed above. Not [... read more] a fan of the buffet for any meal, just found the options were minimal and picked over. ROOM: Stayed in 2031, 3rd floor - Room was cleaned and restocked with non-alcohol beverages daily. Only complaints - one mirror that was in the bathroom which would steam up when showering so bring an extra to do your makeup! Bed was a little on the firm side, so be prepared for some stiffness in the morning. Other than that. The AC worked WONDERS! Better than the one I have back home and the ceiling fan was super quiet. Tiny ant like bugs in the washroom on occasion but barely any. Doors are not insulated very well so you can easily hear conversations of the loud drunks walking by at 2am, but not horrible enough to pay for the upgrade to the “adult pool side” POOL & BEACH: Pools were fairly clean, but overall hard to keep super clean since we had a bit of rain when we went and it was windy. Cool temperatures kept me out of the pool but the activities seemed to bring everyone in to play. The beach was cleaned daily with lots of seating and hammock options, though the waters are ROCKY! Be prepared to walk very slowly or just sit on the edge like i did. Waters were like bath water. Staff would come take drink orders right from the beach too. NOTES: We went dec 17-24 in room 2031 - it is windy and cool at night! Bring a jacket since many restaurants sit outside and entertainment shows are all done by the pool at night (i was freezing!) - rainy days will also call for a jacket as temperatures cool - for a beach that you can actually swim at, rent a scooter (right outside the resort) for $40USD for 24h and go to a spot named “miami beach” (the next beach and bar past the well known rasta beach bar) - bring a mini speaker for the room or beach to listen to your own music, there’s no speaker included in the room - don’t pay for wifi, head to the lobby for free connection and do what you need to, paid wifi apparently had a bad connection said people we met there - this is a small resort so set days for excursions like playa del carmen or downtown cozumel - this is a resort for families (mainly younger kids) or couples, if you are single looking for a party spot, this is not the place Overall we had a great time and would recommend it for a relaxing and lay low trip, we loved everything we ate at Sunny Side and El Patio and LOVED seeing Victor & Rusbel from sunny side and Enrique, and Maria from el patio daily. Thank you Sunscape Staff for a great time in Cozumel :)

Amazing cycling

hotel was awesome...service was spectacular and food was delicious. The cycling along the ocean is amazing and very safe. The grounds are kept tidy and the entertainment provided on the resort was enjoyable. We were a group of 8 and everyone were impressed with the resort. We will be coming back again next year for the bike race and relaxation on the beach.

Excellent Staff at the Sunscape Sabor Hotel

This is our second visit to the Sunscape Sabor Cozumel. A lovely resort with wonderful staff. There have been improvements to some of the restaurants which made our stay better. Very clean and nice grounds. Great entertainment.

Amazing Views

This hotel had good and bad features. We were upgraded to an ocean view suite when we arrived which was fantastic! The views were beautiful. The beach was nice, you totally needed beach shoes to get in but you could see fish 10 feet from the shore. No need to go on a snorkeling adventure if you didn't want to. The staff was very friendly. The only issue we found was with the food. Breakfast buffet was great and we really just had lunch everyday at the Seaside grill for a hamburger and that was  [... read more]good. The dinners were not that great. I think they were trying to hard to be fancy at the expensive of portions and taste. The pizza restaurant was the best; good pizza, good pasta. Steak was bad and buffet next door was okay. Not a party hotel but really good for a restful vacation.

Fabulous Resort

An older Resort, with lovely walkways, beautiful gardens, and extremely clean. Rooms are older, but spotless. Everything worked well in our room. We had a fridge stocked with beer, soft drinks, drinking boxes and bottled water. Bottles water was replenished everyday. The maid did a great job of cleaning the rooms. We were surprised how good the food was. Freshly squeezed orange juice at breakfast and excellent buffet breakfasts. They had an excellent variety of fresh fruits and vegetables. N [... read more]o reservations needed at the restaurants. We enjoyed all the restaurants especially the seafood grill. Our only disappointment was no espresso machine on the Resort. The coffee was fair. There was a main bar( which was on the beach and close to the pool). Another bar at the end of the beach which was close to our room. Excellent drinks made individually from the blender. White wine was different at each restaurant(I preferred the wine at the Market cafe.) No bracelets or towel cards needed at this resort which was a plus. No problem getting a lounge chair on the beach unless you wanted shade- best to choose one before breakfast. A lovely, long beach, water usually calm and clear however very rocky. Water shoes are a must. Snorkelling was great; beginners could snorkel in the shallow water. A very active beach, lots of snorkellers, kayaks, paddle boards, diving boats,etc. Entertainment was outside close to the pool- had a stage and some nights they had singers and dancers, and a band. Movies for kids. Very kid friendly Resort- a kid's club, soccer games- all the kids seemed to have a good time. Excellent on site diving was available with a special diving pool for scuba divers. We really enjoyed this resort except for the rocky beach. Staff were most helpful and friendly.

Awesome experience

Had a blast at this resort second time around had some troubles with the room but they were quick to take care of the problems and discounted at checkout for our troubles food was great and staff were very friendly . Izzy was the best and funniest bartender ever all and all would love to go back a 3rd time some day

Sunscape Sabor Cozumel

A very quaint resort . Everything is close by. Food is good and they offer different menus at the three restaurants. Hotel rooms very clean, but can use a bit of updating. However while we were there, we noticed that they were renovating certain rooms. Service and all the employees are excellent and very helpful. Always had clean towels and no problems finding chairs at the beach or pool. A very nice stay.

Sunscape Sabor Cozumel

Have traveled to Cozumel 4 times and the last 3 have been at Sunscape Sabor . You will not find a staff that is any better than at this resort . They make you feel as if this is your home . They are so friendly and helpful . The accommodations are great and so is the choices on the food menu . I would recommend this resort to anyone and I will be returning there again next year .

Friendly,casual resort

We had a great vacation at Sunscape. The best thing was the snorkelling right off the beach. The room was average with a poor view (staircase). The bathroom was in need of new fixtures and water leaked all over the floor when using the shower. Maid service was good. They need more people during check in. We met many friendly people from Canada and the US.

Great Resort

We had a great week at the Sunscape Sabor Cozumel Resort Apr 9-16. Transfer from airport very smooth, checked in without a hitch and our room - although garden view (parking lot view mostly) was in a very convenient place to all amenities. The air conditioner was not the best but we don't spend much time in the room anyways. The resort itself was beautiful, all restaurants oceanside and the sunsets gorgeous. Food was great, drinks plentiful and the staff was incredibly friendly and helpful. We w [... read more]ill go back and recommend to our friends.

Nice location, great food and staff

The property is very nice, very lush grounds. Nice swimming pools, lots of lounge chairs by the pool and beach. Our room was old but clean. The A/C was ok, not great. Our room was very humid and everything was always damp but that's what you get in 100% humidity. Dehumidifiers would be great. Restaurants were decent. Only had the outdoor BBQ once and wasn't impressed with my very undercooked burger. The beer was good but I found the blended drinks to be very artificial/chemical tasting...gross t [... read more]o be exact. Beer, pop, wine and water were good choices. We liked the Seaside Grill at night, the pizza place and the international buffet were all very good for dinner. Breakfast was decent and similar to other all-inclusives we've been to. The staff were very friendly. The area in front of the resort is great for snorkeling, paddle boarding and kayaking. I loved that we could do these activities with no extra charge. I would stay here again.

The hotel was good.

the hotel grounds were green and lush. The pathways were well marked and easy to find our way around. Our room was close to the beach. There were always lots of beach chairs and towels. The rooms were in need of redecorating but ours was always very clean. The bathroom need some redecorating but it was always kept clean. There was always plenty of water in our room. We dined at the Market Cafe for most breakfasts and lunches. Food was always very good and well marked. The staff at the hotel were [... read more] always very friendly and helpful. We dined at the 2 a la cartes. The food was very good and lots to choose from. We were a big group and they were always very accommadating for dinner seating. The entertainment was good with a variety for all.

Very lovely resort

Sunscape Sabor Cozumel is a lovely resort because of the people working there. The grounds are beautiful, the beach clean with lots of palapas for shade, the restaurants are great with delicious food that is well-presented, the wait staff is friendly and most accommodating. The Market Cafe is the best place for breakfast. It is situated at the edge of the beach with indoor and outdoor seating, beautiful view of the water, and the hostesses Wendy and Marisol will greet you with big smiles. Christ [... read more]ian, Moises and Gilberto will cater to your every wish and Roxanna will be sure to come around to ensure your comfort. There is no need to make reservations at the a la carte restaurants - just arrive and the staff will seat you as quickly as possible. We were fortunate to have some special waiters - Frank and Roger among others. Be sure to try the Mayan coffee in the El Patio restaurant. The resort is not new and some wear and tear is evident but every problem is addressed immediately.

A very nice resort for the price

This is a smaller resort so everything is handy, well laid out. The activities were enjoyable and the staff encouraged guest to join in a pleasant manner. Children would enjoy the different activities. The resort was clean and you could see workers cleaning throughout the day. There even was an older fellow wiping the small tables at the beach, picking up glasses, and wiping chairs throughout the day. The meals were tasty and plentiful. The entertainment was typical but the length was good ( enj [... read more]oyable but not over kill) If you want to have an outside balcony you should request one as some ground floor rooms were on walkway's. A lobby bar that is open all day and pleasant in appearance would have been nice.

Depends what you expect

our stay was great overall. When we arrived we didn't have a king size bed which we requested. It took 2 nights to get one. We were a little bit upset a first, but we got a room we were right on the beach, maybe 100 ft from the ocean. Rooms were clean (micro ants. 1.5 mm long, but who can keep them out). Food was great for the most part. Patio restaurant was the best. Dont expect a great variety, the menus don't change (This maybe something to work on) so if you are there more than a week you wi [... read more]ll get bored with the food. The part of the beach thats not in the water was ok. The part thats in the water was rocky. Its cozumel what can you expect. May not be the best for kids but if you snorkel its great. The staff was always friendly. Overall we had a great time. Not a five star but it wasn't advertised as one. Great value for your money.

Ugh! Stank water in bathrooms and smell of sewer!

The best part of this resort was Maximilliano at the Seaside Grill. His service and personality are absolutely top notch!! Aside from his excellence the rooms are not as advertised. The room service was less than satisfactory. Towels were forgotten on several occasion. Bar fridge was not stocked unless complaints to front desk. This is not what I paid for.

Good value

Stayed March 2014. Smaller resort, Service was good, room ok, housekeeping good, food ok, activities minimal, bartenders at pool bar slow if not tipping. In all very happy for price paid.Took jeep tour, was worthwhile.