Great resort! Amazing service!

The grounds are beautiful and well maintained. The beaches are amazing. The service is outstanding. The staff is genuinely welcoming and everyone goes above and beyond to provide exceptional service. The food needs improvement. It was extremely repetitive and blant. Great value for the money. Will definitely go back very soon.

Awesome

Everyone was super friendly, helpful, clean and the drinks were amazing. Blanca at the main bar was amazing every morning, our housekeeper did a wonderful job and all the wait staff was incredible. I am excited to book my trip next year at the same resort. This was my third time going to Sol Cayo coco and like I said I’m looking forward to going again.

Good place to visit ONCE

This was the first time we ever went to the Sol Cayo Coco. We have been many times to Cayo Coco but to Memories, Melio and Pestana to name a few. When we arrived the receptionist at the desk was very polite and we got our room in a timely fashion and someone was available to help with our luggage. The room was clean and appropriate to Cuba standard I would say 3 star. There is only one elecart at this resort but we were able to attend two times but the food offered was exactly the same. Ther [... read more]e was no dress code in place no table clothes flowers or candles to make the atmosphere different then the buffet and the food was ok. The service was ok. The pool was clean as well as the beach. The buffet lacked a variety of food. There was no bananas no potatoes and beer was in short supply. We were there on Feb 14th and the resort was opened to many Cubans coming for the day. We were in a group of 7 and we found that day particular over crowded and unfortunately the staff catered to their own people over the guests already at the resort. eg: there was a line up for the buffet on the 14th we were at the front of the line and the door man spoke in Cuban and took 3 guests (2 times) until I spoke up and said hey we are needing a table for 3 as well. I felt he was upset when I mentioned this however he then got us in. This really turned me against the Cubans as a whole. I used to take t-shirts, sandels and personal items to give away because I always thought the need was there. This will not happen again and I feel bad the way I feel but seeing is believing and what I saw did not impress me. I would definitely go back to cuba but would hesitate going back to the Sol We were anxious to leave to come home and trust me that is the first for me

Loved this Resort

We had a wonderful time at Sol Cayo Coco Resort. The staff was friendly and very helpful. The customer service people were around everyday to see if we needed anything. Also they wanted to know any suggestions that we would have to make our stay better and I felt like they genuinely wanted to listen to our suggestions and make any changes they could. The facility was very clean. Our room was nice and the house keeper always there asking if our room was good and if we needed anything. The [... read more] layout of the resort was simple and easy to get around, didn't have to waste time trying to find things. The 2 beaches at this resort were AMAZING. Its a hidden gem to have to 2 different beaches at the same resort. Bonus is that this resort is only 15-20 minutes from airport.

Wonderful resort

We have stayed at Sol Cayo Coco 5 times past 2 years and never fails to please us. It is the wonderful friendly staff, beautiful grounds and not to mention 2 magnificent beaches that keep us coming back. Looking forward to spend more vacations here

4th visit but likely our last!

We have visited this resort in 2012, 2015 & 2016 but think our January 2020 trip will be our last. We met many guests who were repeat customers. We went back because : the hotel is not huge (about 500 maximum occupancy), the staff are truly fantastic, it offers 2 beaches, there was a great beach restaurant and it was great value. This trip we still found the staff to be super friendly and helpful - some have been there for over 20 years and many remembered us from 2016. The beaches are great ,  [... read more]one windy but one sheltered. However in 2017 hurricane Irma sadly destroyed the beach restaurant (plus about 400 palm trees). While the hotel has done a great job to restore the $50 million of damage but has not replaced the beach restaurant leaving it with only one a la carte. They have put in a lunchtime beach "tiki-hut" grill but all it served were hamburgers and fries and seemed to open randomly. The buffet as in most resorts offered a variety including two cooking stations (eggs/pancakes etc for breakfast and meat/fish/pasta/pizza at lunch and dinner). While there was always something we could find to eat it was pretty much the same every day with little creativity. With only one a-la-carte (which was very good) the buffet needs to be a lot better for 7 lunches and 6 dinners in a row! The bars offer a good variety of drinks and the service was always excellent. Tips are appreciated and gratefully accepted but not looked for. The entertainment staff work had to create fun and the evening shows featured great dancers. Communication about activities and shows was very poor. Just a notice board and single page sheet which seemed the same as 2016! On a few nights the schedule changed without notice so we ended up eating dinner and missing the singer. The rooms are badly in need of upgrades. They (and the hotel overall) are very clean but our shower stall leaked water over the bathroom. lights didn't work and drawers were falling apart. Despite the shortfalls we still enjoyed our week especially at the price. The hotel was surveying guests so hopefully they will make some changes. I doubt we will return but as long as you go for the beach, the drinks, the fun and ok food it is worth considering.

Great Beach

Very nice beach, both water-wise and sand-wise. Trip to Pilar Beach was also fun. Food was so-so but so is all of Cuba I hear. Very nice staff. I'd go back, given the low price and good value-for-money.

Good value, but underwhelming

Lovely staff, rooms are average and have a fridge which is nice but bed is a little uncomfortable. Food is severely lacking and repetitive and disappointing BUT not gross and I never got sick. Pool is good and beach is nice. Day trips are meh. For value, it’s a good resort.

Overall a good vacation but training lacking in kitchen

Wonderful Beach, Pool very good for different ages Site of hotel wonderful, Good attitudes from all categories of personnel, Rooms clean -comfortable, Dining Room well-decorated pleasant furnishing Quality of food ok but chefs lack cooking skills & require improvement. Air transat flight was supposed to leave at 3:50 pm and arrive Montreal 7:30 pm. No advice from anyone as to cause of delay no agent at hotel from Hola. Our flight left at 11 pm with arrival at 3 am .Customs &Baggage took almos [... read more]t one hour to receive ! Quite a day We received boarding passes by e mail but no information from anyone except a notice posted by hotel ! incredible treatment probably because passengers had no alternatives & had already paid. Not acceptable treatment !

Other than the beach - disappointing!

My 11th time in Cuba and my first and last time at Sol Cayo Coco. By the 3rd day we transferred to Melia Jardines Del Ray and couldn't be happier. Sol Cayo Coco could be a true 3+ or 4* with some much needed upgrades throughout all areas. There seemed to be such a lack of care with the appearance and services at this resort. The lobby bland in color and lacking comfortable seating, no background music, no beautiful plants, no tropical vibe. Staff was kind and friendly and the beach one [... read more] of the most beautiful I have ever seen!! That's about it, unfortunately the friendliness of the staff and beautiful beach will not have me returning. Our check in was fast and friendly, but we had to carry our own luggage up two flights of stairs, no one offered to help. The room: clean but outdated with broken tiles in the bathroom, no hot water for 2 days and day 3 no water at all. Our bathroom towels were not changed, they were picked up off the floor damp with make up and sunblock residue, folded and placed back in the bathroom dirty. Beach towels were non existent for the time we were there. Everyday we were given the excuse that they didn't have any because they don't have onsite facilities to wash them. The food is not what I travel to Cuba for, having been to Cuba 11 times now I know what to expect BUT the food at this resort was unacceptable by any standards. Buffet so small there was not enough food for the quests, and it was no where near capacity. The choices as slim as you can imagine and the quality was very poor. There was no variety of greens or fruits and of the salad that was available we found a slug in it and it was apparent that it had not been washed. The snack bar by the pool had a large menu posted on the wall but of all the items listed the only items available was chicken sandwich and fries and if lucky maybe pizza. The chicken portion was so small that it was almost like just eating a bun with a few shreds of cheese in it. On our second day we asked for coffee and mugs for our room so that we could make our own coffee in the morning. We were told that it was not part of our package because we booked a standard room and if we wanted coffee we could go to the lobby store and buy it (EXCUSE ME? WHAT?!) I am at an all inclusive resort....first time I have ever heard of such a ridiculous policy. I love Cuba and the people but the management at this resort needs to step up and take care of the issues that are below standards for any traveler. I do not like writing negative reviews but I cannot recommend this resort.

Sol Cayo Coco nice great Resort

Sol Cayo Coco is a beautiful great place to enjoy the 2 beaches,wonderful people and very friendly staffs, the room nice and clean,view I the ocean,nice entertainment, it was a great,but too short week,would be nice for 10 days to stay

Awesome

Great resort from checking in very efficient great room great staff above average food nice to see new manager around resort speaking to guests and staff quick response when I had a problem in my room which wasn't really a problem I just didn't know what I was doing but they showed me great night entertainment would definitely recommend I will be back keep up the good work

Amazing place

Everything was great. The quality of rooms the staff and the facilities. Beautiful beaches. The quality of hotel for 3 star rating was amazing. I would highly recommend this hotel to everyone. The staff was especially friendly.

My Second Home

This was my fifth visit to Sol Cayo Coco, and this time I took my son and his family with me. They now understand why I love this resort. The resort is small, the staff are very caring, and the 2 beaches are breathtaking. Cuba is experiencing shortages on certain food items, but the new general manager has found ways to make the buffet look beautiful. I can’t wait to go back!

Paradise

Nice place to rest Beautiful beach, good services. Definitely go again. Recommend to family's with children. Food have good quality but not a lot variety. Fruit was very good. Do not forget to bring after bite cream.

Great value for your buck$

Clean and well maintained resort with friendly staffs. Had a great time staying at Sol Cayo Coco. Foods and drinks are above average, no complaints at all. Entertainments are enough to keep you occupied. I would recommend this resort to all my friends.

Sol Cayo Coco nice great Resort

Beautiful beaches one for swim and other for relax,great walking at the beaches,nice pools, Wonderful staff, nice rooms ,view to the ocean,good food and drinks, had a great time,Cuba is very safe and secure,I walked and relax at night at the beach,so peaceful

Amazing beach

Grounds are kept very well. Rooms needs renovations.Service in the lobby area needs improving. Not enough wait staff. In terms of food not a lot of variety. Entertainment was good. The amazing beach makes up for the resort!!!

Nice time in CAYO Coco

Just a nice size resort, not too big. Beach is beautiful and no problem finding a shelter or lounger at the beach. Resort was clean and no issues with the room. The staff are very friendly and go above and beyond. The food at 1st was just so so but they were in the middle of a make over so be the 4th day on it was great. They have done an amazing job considering there was a major hurricane in 2017

Very nice resort

Second time there and will definitely come back. Grounds well kept, beautiful beaches, food very good for 3,5* resort. Very friendly stuff and almost no mosquitos:). Resort is small so you'll feel familiar with everything around in a moment.