Very good resort

Very good resort with helpful staff, great service, lots of activities and shows. Rooms are super clean. The food was not the best but was okay. We liked our stay at this resort and we definitely recommend it

Please don’t waste your vacation at this resort.

This resort is absolutely a nightmare! They have no room service, the food is so bad. The minute you walk into the buffet it smells. They don’t have much of a selection and the staff doesn’t seem to care to help with anything. I have been to Mexico many times and this was by far the worst resort I have ever stayed at.

True 3 Star

This is a good hotel for 1st time vacations. If you have need tob4 and 5 stars, you will see how they fit as a 3 star. Main buffet needs a better selection of daily meals. There are theme nights but a few different selections. My room and cleamers were awesome. Bar staff 3.5 out if 5. Best drink is called "Rivere Maya." Staff all over were 4 out of 5. Beach was good. Best beach is to the right near the Sandos through the rocks called EmmaCove. Priceless. The Viva buy in pro [... read more]grM that you are hunted down for to try and sell the fancy part, is over priced They want $3500 down and $17000 for the 10 year plan. I did the calculations and with 3 trips a year and buying the flights. You average $3800 to $4600 per. Ouch....

Nice resort

The hotel is older but very clean. Rooms are nice, grounds are beautiful and well kept. It’s a small resort with ramps so if you have mobility issues it’s a very good resort for getting around. Beach and ocean is terrific, very warm waters and extremely clean and very well managed. The down fall to this resort IMO is the buffet food. Lots of choices for Mexican food ( hence you are in Mexico) The salads and deserts are wonderful lot of choices The protein is hamburger meat meat b [... read more]alls, chicken drumsticks and thighs. Two soups every night. The do have pork and fish. But no roasts beefs, or premium meats. etc. Seems the chefs food budget is not very large for the buffet. Bacon is hidden under the flat top so you have to ask for it at the egg station if available. They have a terrific snack bar, by the main pool. Salads pastas, terrific pizzas, cheese burgers, chilli Mexican food. Again super clean. They leave you two water bottles, but have refilling stations all over the place and in the entrance to your rooms. We brought down a hydrometer to test the alcohol content of the beer on tap. It’s only 2.5%. The sports bar has better beer and its 4.5% on tap with Heineken The staff is very friendly. Coffee and pastry bars. All sorts of activities they even have a trapeze for those that dare to have fun. Over all it’s a above a basic resort.‘I would return as it’s very cost effective, and beautiful . I have it an overall 4 but the resort should be a 3.5 star. Mostly because of the lack of different proteins, most resorts have food theme nights with a chef carving stations. His one doesn’t but it’s cost effective for a great vacation.

Viva Wyndham Maya, Playacar

This hotel exceeded our expectations. Beach was beautiful, main pool was decent but the Adults Only Pool was a treat. Food was very good as were drinks. Rooms were clean and fresh for us daily. Highly recommend for a small resort for sun and relax. Thanks Susan for booking for us. Ground floor would be my choice as bigger balcony. Ours was small!!!

Amazing Resort

I love everything about our vacation in Viva Wyndham Maya. The food, the resort, the beach. It’s awesome and would love to come back. I was skeptical at first reading bad reviews I’m glad I found this resort thru Trip Central.

Beautiful Resort... had a number of issues though....

The resort is gorgeous, the setting perfect....right on the beach, lovely pool, restaurants and great for kids. These are the issues I had.... 1. we could only find 1 English channel on TV....Fox news...that's it.... we called reception multiple times and they kept telling us which channels were in English...but they were not....then we were not able to get Netflix.... they ended up giving us a new TV.... but it was never programmed to use netflix...I was with my 80 year old mother and sh [... read more]e really wanted to watch TV, so it was a problem. 2. The food really was not great, did not seem 4 star to me and I'm not a fussy eater. The Italian restaurant in my opinion had the best food. The day I arrived I asked to be booked at each restaurant, turns out I was only booked at 3 out of the 6....then it was too late to get in. 3. They really need an English speaking person at reception at all times....it made communication very difficult. 4. Our toilet was blocked for 3 days and the room smelled really bad. I asked many times.... 5. I was told that there was a doc on site, but I had to pay $120 for them to call a doctor for my mother, had the person at reception understood, they could have explained. 6. There is a list of activities, I downloaded the app...but it does not tell you where to go to par take in the activities. 7. The floors must be cleaned with bleach, I threw my dirty clothes on the floor in the corner of the room and one of my dresses is completely ruined as it is marked with bleach stains The good things... 1. Great entertainment 2. Beautiful location 3. Very close to shops 4. Close walk to 4th Avenue

Down to earth hotel

Beautiful landscape and palm trees for beach. Nice front yard with flowers and palm trees. Buffet is good. Cleaniness of hotel and bathroom. Many activities at the beach and hotel. There is bar near the pool and beach.

Amazing resort!

Just stayed here for seven days, everything was perfect! Friendly staff nice rooms everything was clean food was amazing lots of options to choose from being a vegetarian, definitely would go back! Couldn’t ask for anything better

Absolutely Incredible!

First off, let me just say that the staff who work at this resort are absolutely incredible. We stayed for seven days and felt like we were at home (but better) we are looking at going again next year!

Nice resort.

Grounds very nice an clean, well maintained. Nice, relaxing public areas (especially the one by the main lobby). Clean rooms, but facial tissues Not provided! We would expect from this kind of resort complimentary fridge refill and free safety box. There was only one complimentary bottle of water per person upon arrival and empty fridge. Additional water available at high price in the lobby store. Standard buffet with No organic choices. Butter replaced with margarine. Dress code fo [... read more]r ala carte restaurants required on website but not enforced at all, same with kids age limitation posted on the sign at the main pool. On the positive side there were sufficient amount of lounge chairs around the pool as well as on the beach. So you could find the lounge chair even around 10 -11am. Staff helpful and friendly.

Good experience for the money you pay

Hotel was always clean, facilities were always available, never knew about the wind sailing as it was also included in all inclusive package which made our day at the beach really memorable, excursions offered were decently priced and well worth in trip.

Viva windham maya

Food was great. Never a lack of food and variety. 24 hour restaurant and bar had wide variety not just nachos and buns. Pork roast, rice chicken fries burgers hot dogs fruit vegetables you name it. Very clean. Lots for kids. Ocean is wonderful. Adult only pool is quiet and a little piece of heaven. Plenary of purified water at all bars. Staff are not in your face for tips all the time. Close to lots of shops and restaurants

Good resort

It was our first time in Mexico and we chose this smaller resort. The beach is amazing! Lots of Palm trees for shade and lots of water activities although the seadoos were coming too close and giving off fumes. They should have a designated area. Buffet was small and very basic, comparable to Cuba, I expected more from Mexico, the à la carte were very good tho. No entertainment or live music and no table service we had to get everything ourselves at the bar. Room was clean and they keep the gr [... read more]ounds immaculate. The staff works very hard and are friendly. We're not demanding or picky so we still had a good week but would not return.

Average resort

The resort was a little older and dated but clean and well maintained The rooms were bare bones,no alarm clock,coffee maker and having to pay for the safe was a little annoying. The food in the alacart restaurants was good but lackluster in the buffet The staff and service was excellent. Lots of beach chairs was nice. The shows at night were good. Overall the resort was good but more of a 3 star by mexican standards

Great place within budget

This hotel is not fancy- rooms are basic but clean. The staff is incredible... friendly, helpful and welcoming. Grounds are kept meticulously. The beach is absolutely gorgeous, plenty of shade and enough chairs for everyone. Pool is a decent size, never seemed crowded and was always well maintained. Food was ok. Lots to choose from in the buffet, but some days better than others as each day a different nationality was featured. Lots of Mexican options if that interests you. A la carte r [... read more]estaurants were very good. We aren't big drinkers but what we did try was fine, not excellent but just ok. We would definitely go back here.

Great resort; amazing travel agent!

This was our overall first vacation. Booking the vacation was so easy with Jack our travel agent. We also bought the medical insurance which I strongly recommend as we did use it for our daughter. The doctor was in our room within one hour of calling the insurance company and they arranged everything for us including the medications. Overall the hotel staff were so nice there was so many activities to do for the adults and the kids club personnel were so nice. The only thing I didn't like is  [... read more]that there were a lot of kids that Only spoke Spanish so depending on how many kids were there they watched Spanish movies and spoke Spanish which my kids did not understand. The beach was gorgeous. The water was clear the sand was whit only spoke Spanish so depending on how many kids were there they watched Spanish movies and spoke Spanish which my kids did not understand. The beach was gorgeous. The water was literally turquoise. Very clean up capped well really no complaints. The room was not very fancy but they cleaned it every single day. One thing I will say is beware of the Zika virus. We flew down in the end of September and due to the moisture and lots of rain and there was a lot of mosquitoes. My brother, his wife and their one-year-old all got the Zika virus....... other than this unfortunate event I would definitely recommend the resort to someone else it was so much fun they had a lot of activities during the day and I would definitely recommend taking a tour to the reef which is not far at all. So worth the money !!! The experience of booking this vacation was easy and I will definitely use jack as our travel agent again!!!!

Great Vacation

1st of all I rated this 5* for what I expected in a 3+ resort. Beach-amazing, a la cart food-awesome, staff-great, lay out-easy, rooms-better than some, basic but clean, liquor-top shelf, very clean, staff enjoyed working there took pride in their resort

Great resort

Nice size resort. Great beach and friendly and helpful staff. Close to playa del Carmen. Great a la carte restaurants and you can also book the restaurants at their sister resort the Azteca. Playacar is a good location.

Wonderful resort with very friendly staff!

Wonderful hotel who work hard to ensure that you enjoy your vacation! There are always activities happening from Yoga in the morning- to Catamaran sailing. There is something for everyone! We really enjoyed the free bike use- as Playa Del Carmen is a short 15 minute bike ride from the resort and is a wonderful town for shopping. The A La Cart restaurants were wonderful- with amazing food and service. We also took advantage of the Viva Wyndham Aztec which is a few resorts down and is accessible f [... read more]or guests staying at the Maya. This was a nice option for dinner one night. The international buffet has a wide variety of food and the Panini maker was a favourite for us for lunch! The rooms are clean and the balcony is a nice option. The Relax pool was a favourite for us! Tomas the bartender there is wonderful and keeps your drinks full with a smile! We would recommend this resort- you wont be disappointed!