Fun place!

Great hotel, amazing food and lots of kids activities! Service is very friendly! Great night shows especially Disney show! Beautiful pool overlooking the ocean, delicious drinks for kids too and fun waves! No restrictions due to Covid!

Truly horrible.

First of all, I have never written a review for a vacation before, but for this experience it needs to be done. We waited almost 3 years to take our honeymoon trip (COVID cancellations ). To start off, we weren't on the Westjet transfer list when we landed in Cancun, so had to pay $75.00 US to take a 7 minute cab ride. We waited in line for over an hour to check in to the hotel and were advised we had to book the restaurants by our hotel room telephone in the morning (each morning). We later [... read more] discovered that this process takes approximately 1 - 2 hours to get through to anyone to book said restaurant (then of course all the pool chairs are taken). The restaurants had about 5 tables per seating??!!! We were truly shocked when we got to our VERY dated and smelly hotel room (2 double beds lol). The bathroom was ridiculous (small tub with moldy edges, and the shower head was so low you had to duck to get your hair wet). Our ocean view room was mostly the view of the next door vacant lot with the rubble left from the last resort - very disappointing. As we arrived too late to book a restaurant, we went to the buffet, thinking that it would be fine and not that bad. How wrong we were... we hunted for something to eat, circling several times and ended up with a couple of dinner rolls and margarine (seriously) it was so bad lol and the nights we had to eat there - we didn't. Luckily, there is a Subway across the street. Breakfasts in the buffet were a series of long line ups to simply get in , then more line ups for horrible food (pizza with black beans and no sauce lol). Line-ups for overdone eggs and empty bins of bacon and rubberized pancakes, and french fries? (although the fruit was good). The booze is clearly doctored, asking for Smirnoff vodka and watching them pour it didn't matter, it still tastes like crappy tequila. To top it all off. someone came to our door with extermination equipment?!! We asked at the front desk for clarification and were advised it was standard procedure... ugh, so disheartening. Overall, this was the worst Mexico trip I have experienced (8 times in total). It was a horrible, expensive experience. I will not be returning to Cancun again nor would I recommend this resort to anyone - EVER

Amazing Resort

The resort was well maintained, the staff extremely friendly and helpful and the location was perfect. The resort offered many extras which made our stay that much more enjoyable. We were with our children and grandchildren and the resort was extremely kid friendly

A very construction filled stay

The resort was well spread out and tidy. However the entire time we were at your resort the room directly above us and several others were under construction around us. Hammers grinders chisels every single day while my one year old tried to sleep. Water was dripping from the lights in our bathroom due to construction. As well as the room directly beside us had smokers in it. We complained twice and nothing was done. I'd give the resort a 3 out of 5 due to all these issues.

Excellent for families

After reading some of the reviews before our stay I was a bit nervous! But I was pleasantly surprised! We went with our 3 kids (9,6 and 4) they had the best time. Kids club was 10/10! We loved the A La Cartes. The actives at the main pool were fun during the day for the kids. We enjoyed the waterslides, beach, mini golf, games room, entertainment in the evening was great. I don’t really have any complaints.

Family resort

Vacances du 14 au 21 fevrier 2020. Service de navette très pratique. C'est un resort très familiale. Chambre très propre pouvant accueillier 5 personnes ( 2 ad +3 jeunes enfants) Belle plage propre. Belles piscines communes. Espace piscine enfant et adulte bien délimité. Espace de jeu d'échec, basketball, soccer mini-golf. Repas très peu diversifié (beaucoup de porc CERDO😉). Mon mari s'est fait rationné pour le poisson. Plusieurs choix de resto sur reservation. Pour l [... read more]e rapport qualité prix,je vous le recommande!

Lovely ocean view from all rooms

Lovely beach and lots of cabanas. Excellent food selection. Very good security. Staff very helpful and friendly, eg front desk, waiters, lifeguards, room maintenance staff, gardeners. Family friendly but also a few sections reserved for adults, eg French a la carte restaurant and adult section in main restaurant.

Great resort

Hotel overall was good. Food was good and service was great. I found the weather during January to be quite windy, which was the real only negative thing. Pools were clean and well kept. The ocean was extremely wavy, but that was due to the weather.

Amazing location but ......

Hotel looks old and require maintenance in many areas. We instructed to get two rooms side by side on same floor due to 24 hour observation required for our children. But we were given rooms on separate floors. Had to check out at 11 to ensure we get rooms side by side on next day and could not get replacement until around 4 pm. Pretty well lost whole day without sleep because of safety of our children. No choices were available for vegetarians. Morning, afternoon and evenings were same old s [... read more]tuff: Broccoli and cauliflower boiled in water. Celery and carrots boiled. Or Cactus that we never ate in our life. It was boring to see the same choices over and over again. In-spite of complain they did not change anything. Even stuff that was labeled as vegetarian like: corn soup will have chicken or pork in it. Pizzas were lousy. Bathrooms on first day needed power wash. I would have almost vomited - looking at the bath tub. While changing rooms, we left some stuff in old rooms and they could not locate them. Telephone repair took more than 7 days. Overall 1 to 2 star and never will book at this place again.

Resort was clean and on the beach

A older hotel rooms where clean. We had a very bad experience we had about one thousand dollars stolen from our. We informed the hotel and they are doing a investigation. I would go back to this hotel and would not recommend i

Crown Paradise puerto Vallarta

Well my review has some good but more bad. Check in was good, rooms were ok , clean, house keeping was good unless it was changeover days they we were neglected and when they finally come to clean , basically they made beds, left no towels, face cloths, didn't change garbage, clean cups and coffee pot, and we were trying to get ready for photo shoot, so frustrated. There was nine of us so was able to borrow enough from others. It wasn't just our room it was all four rooms. I find they cater to t [... read more]he Mexicans. Then my parents room safe gets broken into and $1000.00 was stolen, no compensation for it, and our daughters room had money stolen too. Drink service by pools were very slow we just got our own, buffet was hit and miss usually cold, not much of a selection, again more for Mexicans You could never get reservations for the restaurants they were always booked with club members. Will never be back to this resort, I give it a 1 out of 10.👎🏻👎🏻👎🏻👎🏻👎🏻

Great resort for families

First time in Cancun but have visited Mexico (Mayan Riviera) several times. We were a group of five (2 adults and 3 kids: 9, 8 and 2). We enjoyed the closeness of the hotel to the airport and the beach was far better than the other places we visited in Mexico (no seaweed). Hotel was great too - all rooms had a view of the ocean and everything was easily accessible (no need to take shuttle buses or walk long distances). The only small negative was that it was not super stroller friendly as there  [... read more]are lots of stairs to get anywhere and ramps were few or on a major incline (must have been built long ago). Buffet food was OK (better other resorts), but service all around was superb and the restaurants made up for the rest. Our favourites: Italian, Mexican, Seafood and then Steakhouse. The kids club was alright. They had waterslides and a water park. Water park had ice-cold water, so while fun in theory, kids did not go. Also not many activities there compared to other resorts. I imagine they do not bother because of the waterslides and park. Overall, great. Recommend!

A lovely week

This was our first time to Cancun. We are a couple in our 50s, and comfort, good food and great service are high on our list. The Crown Paradise has all that plus a great beach! We loved our view; every room in the hotel has an ocean view. What a difference it made to our mornings, to be able to sit in bed with coffee and a book, and to have that incredible view to enjoy! One distinctive service was that you could order coffee and breakfast to be delivered to your room, for a small fee of [... read more] about $5. We got hooked on that! But there was always coffee in the room as well. We also loved the adult pool, with its sun beds and hot tubs. Excellent service again. Something to keep in mind, though, is that this is very much a family resort. There are lots of activities for kids, and the evening show is earlier than most so the kids can attend. We would have liked some music in the evenings that wasn’t just singers singing to a karaoke track; it’s just not that interesting. I miss the days when it would be a guitarist and a singer, or a small band. We really liked the French restaurant; had amazing service, great food, and tried some Mexican wines, wonderful! It also had a more sophisticated setting, and again, that spectacular view. The beach was gorgeous. We are beach people, and love to walk forever and play in the waves. The sand was perfect, the waves were a little on the wild side but there had been some storms. It was a lot of fun but some people didn’t realize how powerful they can be; two men got caught out in the waves and had to be rescued by the lifeguards. Kudos to those lifeguards; they got out there and brought them back to safety. All in all, we’d go back if we were travelling with family. It was definitely worth every penny.

Very nice

Checked in and the bathroom started leaking water from the ceiling. After a technician came start cutting the ceiling and fixing it but at 5 pm We went to see our room and a big hole on the ceiling still there with mess everywhere and only at 830 pm at night I kindly asked to change the room nobody offered me that. Paid for Ocean view room completely blocked by a palm tree we couldn’t see the ocean at all. The rooms were a bit old and nothing to do with the pics online. Bathtub blacked o [... read more]ut with the time and seemed not as clean. They were days that we had to ask to come to clean our bedroom even if we had left the room at 8 and come back at 14:00 o clock. When we visited the hotel was I guess under construction “nobody told us anything” and at 2-3 pm while with 2 babies trying to sleep drilling noises and compressors everywhere... impossible to sleep. Beside all that hotel was in good location with many activities and shows for the kids swimming pool view amazing you could see the ocean. Food “buffet “and drinks were very nice. Restaurants were very nice and professional with excellent service. Overall experience it was good.

Great resort

Very clean, very helpful and friendly staff. Offered me a free upgrade when I arrived and it was a amazing room. Ginormous jetted tub, cleaning staff Carmen left me these beautiful towel art pieces on the edge of my tub each day. She put rose pedals all around the tub, flower arrangements out each day. These all made me feel like royalty. I would recommend this hotel chain to everyone.

Fantastic resort!

We had a wonderful time. The resort is clean, staff is friendly and the food was excellent! We can not think of one thing to improve. The only complaint we have is that 10 days was not enough. We will definitely go again to this resort.

Great family resort

This was our second stay at the resort. It may not be 5 star gorgeous, but we found the resort clean, the food great and the pools and beach amazing. Everyone at the resort works very hard and aims to please their guests. We may not be heading back for a 3rd time, unless the price is right again. Super close to airport and close to the sights of cancun shopping and excursions.

Great view BAD FOOD

Room was updated and quite nice. Beds were new. Fridge and AC actually worked. Staff was great. Views were breathtaking. Pools and surrounding area needed to be cleaned more than once a week! With how nice this place was it's a shame how crazy the food actually was. Hard to believe but it was a minus 10 in comparison to Cuba. Not a joke at all. I'm not a picky eater at all but ended up living on break fries and cereal for 10 days.

Great resort for family

This is our first time to Cancun and we were not sure how the reception is going to be but the minute we landed, it’s all smiles. People are amazing there and they sure know how to treat people. They have amazing staffs and pretty much all the rooms has beach view. It’s well worth the money.

Great resort for kids.except pools extremely cold.

The resort is great for kids as it has various pools, a play room (most staff are great!) and a water park for both kids and adults! There were a lot of families there but it didn't feel too packed as it is fairly big. Buffet was good, a la carte restaurants were good except the French was closed for renovations. Fishermans was the best, then Mexican, Steakhouse, and Italian our least fav. There are lots of stairs there so it's not great for older, less mobile people and isn't totally strol [... read more]ler friendly although you can manage. Beach was nice and clean, ocean was a bit rough but great. I didn't see any water activities. My least favourite part was that the pools were VERY COLD. Too cold for babies, which was a huge disappointment as they can't go into the ocean. It could have been the rain the first 2 days they should heat at least one pool for times like this. They were fairly empty because of the frigid temperature. There are small tiny ants in the room so don't leave ANY food out. You have to look really close as they blend into the counter tops. If it weren't for the temperature of the pools I would recommend this for families of young children.