An incredible vacation!

We loved so many things about this hotel! We booked a junior beachfront room and it was so close to the beach. Actually the size of the resort was perfect as everything is within a nice, easy walking distance to all of the rooms. The food was delicious and we especially enjoyed the beach bbq dinner. The resort had activities throughout the day and evening for every type of person. We were with a large group and some enjoyed the fitness activities and tequila tasting during the day. We all enjoye [... read more]d the night life from the silent disco, the fire show, mariachi band and nightly dance party at the bar. We spent most of our time at the beach. While the beach is not huge, we never had a problem finding chairs in the morning, the water was warm and clear and the staff worked hard to clear up the sargassam each morning. We did the beach and catamaran snorkelling trip that the hotel offers at Maroma and it is not to be missed. The beach was stunning, the lunch buffet was excellent and the catamaran trip was so fun. The staff at this resort is incredible. They were always smiling and super friendly. Our large group is already talking about meeting at this resort again for our next holiday together!

Amazing

Absolutely beautiful from the grounds to the food, drinks, people and the beach we loved it. The beds are comfortable the cleanliness is impeccable Beach service beach grill the vegan restaurant was yummy and I am not vegan.

Amazing Staff

My boyfriend and I had an incredible stay at the Seaside Palms section of the resort. The food was great, the grounds were absolutely beautiful and lush with plants and palm trees. And above all the staff were incredible. We wanted to make a shout out to Veronica and Martha, who we grew to love. They went above and beyond to make our beach days the best! And a special thank you to Mildred for helping us when our flights were delayed, and ensuring we were set up and comfortable! Highly recommend

Great resort every time

This is our fourth time visiting this resort. The food, entertainment and staff are, without fail, amazing. This time, parts of the resort were under construction, but did not affect the great time we had. The beaches were kept clear of the weeds, the food was gourmet, the staff was always friendly. The only downside was the mini bar service - once in our week there and room cleaning - three times in the one week.

Great times

We totally enjoyed our last minute getaway purchase through Tripcentral. They're super efficient and attentive. El Dorado Seaside was everything we were hoping for. The weather, the nature and the vibe was perfect for us to truly relax.

A Quiet Hideaway

I was impressed all around with the resort. We stayed on the Palms side in the 3700 series rooms (not oceanfront nor swim out although we did have a nice size balcony). The food was fantastic, drinks plentiful and the rooms spacious and clean. We had no issues making reservations for the various restaurants (there was only two of us), our favourite was the Pub and the Asian. Breakfast we were at the Market Buffet and loved it. We are Canadian and enjoy my Caesar drinks. They have a no name  [... read more]clamato Juice and some seasoning jug so not too bad except they use salt for the rim instead of celery salt. The beach, smaller swimming area, shallow but perfect to slip into and cool off. Take your snorkelling equipment as not available to rent. The beach beds were plentiful and free (except a few for premium guests which were well labelled). Lots of lounge chairs. No crazy saving of chairs needed (although a few guests did) Lots of various areas to hang out on the beach, find your own which matches your mood. Aqua fitness with G from Netherlands was great and memorable. Lots of staff, always a greeting, helpful and smiling. A few activities during the day if you wish. OK shows at night. Nothing memorable. Didn't partake in the bars. Did hear a few guests complain about the noise from the bar at night and their rooms were moved as it went until 2 pm. Felt very safe, nice paths, great night lighting in the foliage. A marked 5 km course for joggers or walkers. A bit of a transfer trip to and from the airport (1.5-2 hours) depending if you have other guests at various resorts to drop/pick up and traffic. I would go back again. Danielle at Trip Central was helpful throughout the process of deciding which resort would be a good fit for us.

Not what we expected

I wasn’t going to submit a review but I was asked to submit one by Tripcentral so here it is This is a beautiful facility The grounds are lush and well maintained The room was large and the bed was very comfortable Many of the staff were very friendly and spoke good English They went out of there way to make your stay something to remember Unfortunately there were many issues we encountered that detracted from this beautiful location The food was average at best the only thing large ab [... read more]out the meals was the plate Portions were very small Most of the meals were very bland with few spices The crispy octopus at Arrefices was excellent and the tenderloin at Mia Casa was delicious and cooked perfectly several times the plates we received weren’t what was described on the menu A dry crispy steak burrito that wasn’t deep fried at all Ceviche with plain shrimp no lemon or lime marinate A dry sweet and sour burrito that wasn’t sweet and sour at all I was told they fired the chef because of complaints At the seaside market Many of the chafing dishes were empty When asking for the fish we were given a small potion of skin and bones hardly any meat The same thing with the pork A small portion of skin and fat hardly any meat The beach BBQ was decent although they were never ready for service at the 7:00 am they stated The staff wandered in with no apparent start time and they were in no hurry to prepare for the growing line up Gloria on the omelette station always had a nice smile and was very friendly The other staff were unfriendly and didn’t seem to be interested in communicating with their customers. The seagulls that swarmed the tables were ridiculous.they would dive bomb the tables taking food right off the plate in front of you Literally 20 to 30 seagulls descended on the tables when they were vacated and the staff for the most part did nothing to alleviate the problem Breakfast at culinaria was decent although the waiter we had was terrible we ordered espresso with hot water, he told us the machine was broken So he brought us a cup of the house coffee the only cup we got several tables came in after us and finished there meals and left before we were even served. I asked to speak to the manager but the waiter ignored our request after waiting for 20 minutes I asked him again When the manager came over I explained our predicament she was very apologetic and I could tell she was surprised when I told her what the waiter had said about the espresso machine being broken. Most of the time there was only 1 waitress for 500 feet of beach. The waitress did the best she could but with the volume she was expected to serve she frequently forgot who ordered what and the beer was usually not cold by the time it was delivered I found the draught beer they served unpleasant. No corona or model anywhere on the resort Fortunately our room was a beachfront so I was able to go back to my room for a cold can of Coors light. Every day there was a backhoe running up and down the beach spewing desiel fumes on everyone, very unpleasant it should have been done at night when no one was there. The lounge chairs at the beach were very uncomfortable as they had no cushions on them. We had to bring pillows from our bed everyday in order to not end up with a sore backs! Many of the staff spoke very little English and didn’t understand what we were saying so they were unable to answer our questions. This also led to the wrong drinks being served if you received them at all The fire show was great the performers were very talented I highly recommend seeing it if you decide to go there The meal was very unorganized we also noticed the the second week we were there about 10 of the chafing stations had been removed so there was less variety to choose from I talked with many people who had been to the resort several times in the past and most said that with the new management company they wouldn’t be returning This is unfortunate as it really is a beautiful property with great potential I was really looking forward to this trip but it was a real disappointment for us.

Happy with our stay

This was a nice place to stay, facilities were beautiful, food was okay, and the staff were friendly. Best meals were the lunch walk ups (tacos,burgers, hotdogs, nachos) because the food was cooked right infront of you, and got it fresh off the grill. Breakfast at the beach BBQ was also great. Food was very satisfying. I wasn't as impressed with all of the dining meals however, although that doesn't mean the food was bad. I would go back here. Alot of falling coconuts, nobody was inju [... read more]red, but there was definitely a few incidents that made everyone go "that was close". Maybe harvesting a few before they get to that point would be a good idea. At least the ones above walkways. 4/5 because our experience was good overall

We will be back!!

El Dorado Seaside Palms is a great resort, great food and a great entertainment team - Luis is fantastic and such a pleasure! Tons of people we met have been repeat guests for years which speaks volume

Fabulous resort

We loved everything about the Eldorado Seaside Palms. The resort is immaculate, staff are super friendly, the food is excellent other than lacking in choices at lunch. Dinners are great. The entertainment during Halloween and Day of the Dead was beyond spectacular. The Bali beds and loungers are plentiful and one never had to get up at the crack of dawn to “reserve” one. We will be returning for sure.

A really great resort

This resort is a beautiful Mexican experience! The grounds are well kept with amazing restaurants. Our room was spacious and staff was super friendly. The “Day of the Dead “ celebration was outstanding!

Wasn't as what was thought

Started by us not having a ride from the airport to the resort. Got there and it was pretty good for setting, for weddings, honeymoons and anniversaries. Not what we went there for but was alright! The staff was all over the map though... the booking staff was straight lying about proper times for dinners. The food was hit or miss. I enjoyed having a swim out pool, with bar,from the floor rooms, and the rooms where phenomenal. The people on the phone, or in the 'help' desks where terrible on h [... read more]elp, unless you know spanish. The hotel had recently been bought out from another company, which made it not in full operation. Otherwise the hotel grounds itself was amazing and very well cleaned , they had random stuff happen at night ( saxophone was a plus) beach was great We went to the host the day before to make sure we had a bus ride to the airport, they told us they will have staff come and pick us up at 7 with luggage straight to travel bus In the am we went to the front around 645, just to be sure and the front desk staff told us it left at 630 am every morning. So the host staff do not know how to communicate one bit and we had to call another cab for the airport. Even when I broke out in hives I asked for some dry oatmeal, they said it will be ordered, yet they never did. I personally told the food delivery hours later for some and they easily brought it. Either way we did meet some great people and had fun, even with the skunks 4.5 star, not 5

Amazing time, very relaxing and great food

Amazing trip, super relaxing. Great hotel, friendly staff, amazing food. Will definitely be returning in the future. Liked the Facebook page as well, very informative, the app is also good. We are very satisfied. Pool staff was great, especially Nuala, so sweet. :)

Amazing Resort

Nothing bad to say. Food and drinks top notch. Main buffet has lots of selection and different theme nights. Loved the beach bbq themed nights. Had a beachfront room and loved it. Resort beautifully kept. The staff were all amazing. Will definitely return to the Eldorado Palms.

Very nice place

The staff were excellent and always very helpful The beach area was maintained steady from seaweed There were many pool areas to swim but they weren’t very big pools but otherwise the whole place was well maintained The food was always great I found the Italian Alacarte restaurant was the best There wasn’t much this place didn’t have Rooms were clean and fridge was always restocked regularly They also have room service but we never used it I would definately go back

Nice resort - bad experience!

I've been to Riviera Maya 9 times now - and 8 of those trips have been fantastic in every way. This place is over-rated, over-priced, and underwhelming. Nice rooms, but constant noise from late night bars and music spoiled the natural beach front. And the food is average at best. I don't go to Mexico to eat burgers and fries - the local cuisine can be/is fantastic. Just in very short supply at El Dorado Suites. To really ruin for us though - I bought a hat in the gift shop, for $60 [... read more] - already money enough - and you can imagine my reaction when my CC statement comes in the following month with a $600 charge! Yes, folks - you are reading correctly! Impossible to reach the resort, the gift shop, etc. TripCentral themselves did not offer help with this problem. I am still fighting to get this fraud corrected. We also had the trip interrupted by a family emergency - certainly nobody's fault - and in using TripCentral to book tickets to the US, we were charged commission over and above the published price! Even in an emergency! TripCentral were also no help in the unused flight from Westjet. They got paid, so case closed, I guess. A very unsavory experience overall. Don't go to Dorado Suites - and don't expect any support beyond booking a trip and taking your CC info from Trip Central.

Nice resort , beach was just ok

The hotel was very clean, however we were disappointed with the beach because we did not have access to the water in our section . The water and the beach sand was separated with a 2-ft concrete wall. We had to walk further out to have access to the water. The hotel and the grounds were great! I would only recommend this hotel if the beach was not an important factor.

Beautiful resort

This was my second time at this resort. I went as one of a group of nine this time and stayed in a luxury junior suite. The other 8 stayed in swim-up rooms. Enjoyed everything from the room to the views, service and food.

10/10

The staff are kind and friendly, the resort was beautiful, covered in palm trees so plenty of shade. The food was amazing, 5-star meals for sure. Loved it! Room service was great too, everything was perfect!

No where near 5 stars

This resort at best on a good day is a three star resort for Mexico. It is advertised as a 5 star resort on most sites likely due to the success of there hard sell tactics to get guests to buy memberships and these poor souls in tern provide these inaccurate reviews to protect their investment. We saw many unhappy guests who were savvy to the hussle and know what a 5 star resorts entails in Mexico. To be fair, most staff were very nice and each restaurant had some good dishes but they all fell s [... read more]hort from what's expected by a 5 star resort. All the rooms are dated and not being kept up. The smart tvs are not set up for Netflicks etc. And the wifi is too slow to cast etc. Our fist room flooded, the toilet and TV didn't work and our upgraded room had a better view but the jets on the tub did not work, nor did the slidi g door lock and again trouble with the TV. The food outside a few dishes was horrible, no fresh OJ ever and they try to pass off watered down juice as fresh. The entertainment was second rate and the personal concierge admitted their job is to sell guests memberships. We made the best of it but I will not cushion this review. We have traveled extensively and know what 5 stars requires. For the money you can do better without feeling hussled at every turn.