Riu Caribe

One week stay mid April 2019, all the staff was very helpful and friendly. The resort was very clean our room was more than we expected very clean, king bed and fully stocked fridge and refilled every day also had a huge balcony with 2 lounges, table and 2 regular chairs. Fantastic views cost a little extra for the ocean front upper floor but was well worth it. The restaurants were in my opinion ok, the buffet had a good variety of food. Spent most of our days in the ocean, beach had white san [... read more]d and no rocks when wading in the surf would book their again.

Do not recommend

We actually paid more money to leave early - the resort was clean but the service was poor, we were stuck in a basement room, food was awful - I was sick twice and curled up in pain every time I ate here.

Amazing Resort

The Riu Caribe was an absolutely beautiful resort. We stayed there from March 2-9/19. The hotel was just the right size, with excellent service, food, pools and beach Breathtaking views from our balcony. The room was very clean with lots of room. Loved the fact that you could get on any local bus just steps out front of the resort and go down the hotel zone to do some shopping in some great Brand Name Stores. 20 pesos to ride the bus one way - it only too 8-10 min to get to a huge outlet mall. [... read more] Felt very safe in this area. Would definitely recommend this resort to anyone and we home to return to this resort again next year!!

Very nice resort!

The hotel was very clean, food was good and the staff was very nice. It was my second time at this resort and I will go back for sure. The beach is beautiful and the Riu staff always keep it clean!!!!

Fantastic vacation!

The resort was beautiful, the he beach was amazing and the staff all around the hotel made yiu feel so right at home! You never waited for a drink, or a table! So many amazing food options to choose from!

Riu Caribe Cancun

I really enjoy this resort, however the mini fridge service for beverages was never changed in our 8 day visit, which it states it will be filled every two days. This is mainly a concern because of the water. The staff is usually very thoughtful, so the no water refill was odd.

Amazing

This was our first visit to a Riu and we loved it! Not only was it an amazing place to spend our honeymoon the staff were very accommodating the grounds and fascility were beautiful!!! Will visit again

Caribe

Hotel was very good. The food was excellent and staff very good. The only disappoint was lack of entertainment The odd show didn’t start until 9.45 pm to late for us over 70s. I think this hotel is geared for young people. A comment on Sunwing. The transfer bus back to Airport had some really drunk people aboard. Bad language and very loud music was in my opinion and others not safe for driver and other passengers. Most people agreed that the Sunwing Rep should have dealt with it as some very  [... read more]scared. I was tempted but decided not to interfere as I didn’t wand major confrontation.

Was a nice resort..

Took our first trip to a RIU resort last week- April 2018- Previous posted reviews are accurate the resort is quite nice, clean and centrally located in Cancun- The food was awful over salted etc. little day to day variety. The staff were the very friendly, helpful and engaging.. Rated as a 4 star likely more of high 3. All problems that did exist were easily overlooked. Improvements to the food would benefit the resort..

Unforgettable Vacation!!

Our family of 8 just returned from an incredible trip to the Riu Palace Penninsula Cancun. We travel often and have experienced many different hotels in Mexico but this hotel is now our most favourable! The hotel was immaculately kept clean and all staff were exceptional and very professional. All staff truly went above and beyond to help make our vacation unforgettable. My son and I have gluten and dairy allergies and upon speaking the chef on the first day, they prepared special gluten free pa [... read more]ncakes and pasta for us each day! We plan on visiting again soon! Thank your Riu for another amazing vacation!

Beautiful beach. Amazing service.

The beach does not get any better. Very swimmable and clean. The service was impeccable from all aspects. Food was great. Drinks were great. Nothing of note to say anything negative about this resort.

Nice resort

resort was nice and clean food was bland and drinks was watered down i guess that crowd control sunwing was 1 hour late leaving each way other then that it was good outside shops was nagging and taxi drivers rip you off

Very good experience

We had an excellent time in this hotel, the only thing missing is that we didn’t know we need to book seat for Christmas dinner. It was a long time waiting and we even didn’t get to go to the restaurant we wanted

Wonderful resort

We stayed here from Nov 22 to Nov 29 and it was absolutely amazing. The Resort itself was very clean inside and out. Great pools and the beach was fantastic. Not huge by any means but very beautiful with incredible sand and water.. The food selection was fantastic and the staff were just as incredible. I would definitely recommend this resort.

Great vacation!

Amazing food, nice resort, room had everything we needed and was kept clean daily. Staff was friendly and helpful. Daytime entertainment wasn't bad. The night time entertainment needs work. Nothing to do after 11pm on the resort. Would be nice if the resort had a mini club at night for people to be able to continue having fun.

Riu Caribe

This resort is up to the standards of all the other Riu resorts in areas of service accommodation, etc but fell short of our requirements. If you are fair skinned or dealing with someone in a wheelchair it would be best not to go to this resort. There is very little coverage available at the pool and makes it necessary to either book your place at 5am or shuffle your chairs to "chase the shade". More importantly, the resort is in several levels both inside and out of the main building. Ther [... read more]e are ramps which are sufficient for strollers but they are WAY TOO STEEP for wheelchairs. Especially if the adult in the chair is heavier than the helper. Particularly dangerous is the ramp leading to the main dining room and the bottom of this ramp is only a couple of feet from the plate glass wall of the restaurant. One slip could be disastrous. The staff are wonderful and will help whenever they are there but you can't get to the pool without using ramps and they are not always handy when outside. One other thing I didn't like was the square glass dinette table with 2 wooden slat-back chairs in the room instead of comfortable chairs. This was really a problem when we wanted to relax in the room. Needless to say if you don't have any problems in these areas you will enjoy the resort. It has many thing going for it and if you've already been to a Riu resort you will not be disappointed.

Excellent Hotel and Friendly Helpful Staff

The Riu Caribe Cancun lived up to our expectations. The staff were wonderful, so helpful especially Karen on reception. The food choice was excellent and first class. We were really spoilt with drinks being served all day, on the beach or by the pool by happy waiters. Cassandra from Trip Central CA looked after our booking and we were more than pleased with her assistance and choice of resort.

Good place for a comfortable stay.

This was our second stay this year (2016) at this hotel. Its very central and safe location is what has appealed to us very much. It is a medium size resort, located right on a very nice beach with the easiest possible access to public or private transportation. We have used public buses often and have very positive experience. We also found the food and service of an excellent quality. Best Regards, Anna and Jerry

Great resort, wish I could have stayed longer!

I was looking for a 5 or 7 night trip, only got 3 nights 3 days unfortunately - I'd love to win ! The staff, room, food, ocean and trips were just great and that made my short stay a great one nevertheless. I would definitely return to the resort, but I do like to try new places each time.

Overall great resort

Resort was great. The beach was amazing and the food was good. Pools got loud and rowdy some days but it is Cancun... Service was great and rooms were clean and spacious. Overall good resort and would go back again.