Meh

This resort was SO BIG. The relaxing vacation feeling is lost when your balcony faces the employee shuttle bus parking lot, and when you have to step into the weeds to allow cars to pass on the shared walkway/road. Pools were a little dirty and there are constantly people trying to sell you things. There was a night in which there was no running water on the resort for hours and (brief) power outages. The sky light above the hotel stairs leaked water onto the stone stairs when it rained). There  [... read more]also wasn’t much daytime entertainment. Pros: there are lots of bars and restaurants to choose from and the food was good. The rooms were nice (although a weird shower design that gets water everywhere) and I liked that the mini fridge came stocked with different snacks/drinks. Large pools with different atmospheres (relaxing, kids area, party pool) and various night activities (theatre show, 24hr sports bar, disco, casino, adult pool open until midnight).

Very pleased

The resort was very clean and the service was wonderful. The staff were polite and helpful. The food was fresh and the assortment was plentiful. The pools were clean and refreshing. The beds were huge and comfortable

Tripcentral tricked to book the average room

The booking made on tripcentral was for Pool side room as per the pictures shown when we reached the hotel was offered room which was street view and was old and rusty, later had to waste time to get better room. After struggling for 1 hour and getting a decent room the hand shower was filled with hair extracts have pictures to prove. They had same breakfast and lunch for all days during our stay. The Mexican dinner restaurants and shittiest food

Best deal for your buck

that hotel is simply amazing....no other words describeit....everything you need is there...the food is ok,so much to choose from,nobody goes hungry....the stretch of beach is one of the nicest in the caribbean,my brother and i have been up and down that coast for 20 years...i would highly recommend this hotel to anybody...

Beautiful resort, badly managed

We have been to Punta Cana for more than 10 times in various resorts and in Dominican Republic more that 15 times. Therefore, I think we can provide a good comparison between different resorts. SUMMARY The Grand Palladium Resort is a beautiful complex resort made of three resorts: Palace, Punta Cana and Bavaro. The grounds are beautiful, well-maintained and includes four swimming pools. You might think that we had a wonderful time there, which unfortunately is not the case. The resort is p [... read more]oorly managed and the water and sanitation infrastructure (plumbing) is crumbling. Our main complain is not that we stayed there for 10 days with NO HOT WATER (between 4 – 10 pm), our main disappointment is that in spite our daily complains, the management did nothing to fix the problem. More than that, one day when we informed the reception again that we don’t have hot water, a reception supervisor told us to stop complaining as everybody else is the same. So, definitely we will not go back to this resort again. There are many better resorts in Punta Cana – same price. You judge for yourself and make your own decision. Here are some details: FOOD: The resort has two main buffet restaurants and many a-la-carte restaurants. The food in the buffet restaurants is diverse, plenty and tasty. Definitely above average for Punta Cana resorts. Congratulations to the Chef. The “A-la-carte restaurants” is a different story. First of all they don’t have a menu (a-la-carte) – a printed menu – to give you. They expect the guests to download Grand Palladium app and use it to order (they expect you to work for them); how about if you want to relax and didn’t bring you phone with you, or if your phone is not working… Most of the food in the a-la-carte restaurants are from the buffet restaurant (appetizers, soup,…different presentation) which is ok as it is tasty; however the food they have to cook on the spot is disappointing ( a beef stake is few mm thick, yes MM, and hard and chewy; an Italian calzone we ordered was pre-cooked hours before we ordered (the cheese inside was no longer melted and the crust was mushy and soft), not to mention the Asian restaurant… I would say the a-la-carte restaurants in Grand Palladium are below average for Punta Cana. Disappointing. ROOMS: Our room was decent, clean (the cleaning lady did a very good job every day), too bad we didn’t have hot water. However, some people we met on the resort told us they had to change three rooms until they found a decent one. GROUNDS: Grounds are beautiful and well-maintained. Congrats to the people that do all the work… Too bad we couldn’t get a map of the resort (they don’t have it at the reception – actually they have but they are too cheap to give a map to their guests) so we got lost few times and until we learned the resort (through experience) it was time to go home. BEACH & POOLS: This is Punta Cana and the beach is beautiful. Grand Palladium has a long ocean beach however only 1/3 of it is a nice wide sandy beach. 2/3 of the resort beach was damaged by storms, hurricanes… This is the reason the sandy beach is crowded; people have to get up early in the morning to reserve a hut and some chairs…I would say this is common to many resorts in Punta Cana. There are four swimming pools and they look beautiful. We are not pool people so we cannot comment more. ENTERTAINMENT and BEACH ACTIVITIES: Everywhere we have been in Punta Cana, the Entertainment (Night) Shows and Beach Activities were a main component of the life on the resort. They were advertised everywhere. NOT IN THIS RESORT. We saw no signs related to the night shows and beach activities and the receptionist was not able to give us an answer. For three days we thought there is no theater on the resort. On the fourth day we bumped into some artists who told us where the theater is (there are printed maps of the resort on some places in the resort however they are outdated and no mention of the theater there, the names of the a-la carte restaurants on the maps are different than the current names of the restaurants – you figure out… a total disinformation). Later, we have seen some night shows and they were beautiful, professional, the artists put a lot of passion and work in order to create shows that people enjoy. Congratulations to the artists. CONCLUSION: This is a beautiful resort, badly managed, with disrespectful attitude towards their patrons and guests.

Great trip !

The Grand Palladium was pretty much everything we could ask for. Beautiful beaches, beautiful people and beautiful facilities. Very good food especially the a la cartes. Many excursions were also offered.

Disappointed

This was a 50th anniversary family trip with disappointment from the start with poor conditioned rooms with the air conditioning not working broken Windows our room was to be a poolside deluxe but ended up a second floor backside two Queen bed’s the dress code for La cart was ignored saving pool chairs was acceptable rules were just too loose for a large resort they need more people moving transportation after night show was just chaos if you promote yourself a 5 star then be one..

Fantastic Resort

We have been to this resort many times. The resort never disappoints us. The room was spacious. The bathroom was an issue with the tub/shower being so deep that it was very difficult to get into and the shower glass did not enclose the tub so there was water everywhere.

Air Canada Rep dropped the ball

Hotel was good but Air Canada rep never showed for meeting. No books on pick up time for return trip due to Covid. QR codes need to be created to inform travellers of pick up times. I would suggest that the handout we receive on the bus on the way to the hotel also include pick up time and location for the the return trip. It should also note when the rep will be at the hotel during our stay.

Good other than the food

Went with a group of 5 friends and all 5 of us got food poisoning. The food was disgusting and at times not edible. Other than the food the resort was pretty good nothing spectacular. It was clean plenty of pools, bars and things to do. Service was pretty good but hard to come by someone who could speak English.

Very good but a few snags

The Transat rep on the shuttle transfer from the airport to the resort wasn't very helpful. Told us that we were all to meet the Transat rep at 9m the following morning. He didn't say where, who to look for, nothing. We waited all the next morning and continued checking the lobby throughout the day . We waited for hours and continued checking the lobby throughout the dayno one knew who this person was, where they were supposed to be, etc. We were taken here, there and everywhere to finally m [... read more]eet the rep who was sitting at his desk all day every day in the lobby. H, asking the employees. No one knew anything. How can no one at the reception desk or guest service desk know who the reps are for the various travel companies? Very frustrating time waster. Stay away from Travel Club reps. They prey on you as soon as you enter the lobby, offer all their help, waste your time, and hound you until you agree to their "breakfast". Don't agree to breakfast. Put your foot down and move on to the check-in desk yourself. Don't fall for their orchestrated dance of wasting your time. Plus, do your research. The Travel Club is a scam and worst deal you will ever make. Book your own vacations whereever you want whenever you want - the Travel Club gives nothing much else except a lot of lifetime expense and headache. Overall, the resort is pretty good, but it is getting dated. Our safe worked less than it worked. It took 4 days to get a hairdryer, much less a working hairdryer. Sand fleas in the bathroom sink and around our toothbrushes and glasses every morning. Toilet flusher kept running and running a few times yet maid service never thought to report the issue. Mattress and pillows were not very comfortable. Food was good, lots of variety. Service at morning buffet could be improved. Took a long time to get some water, if at all, table not always set fully. Poolside, restaurant and theatre service was very good. Nightly entertainment at the theatre was very good, but acoustics not the best, which is really a shame. Still worth the watch. Even with some of the snags (not all of them mentioned), our stay was very nice and relaxing, and we would recommend the resort though may suggest that people look at others that don't deal with the Travel Club stuff. This was extremely annoying!

AMAZING RESORT!! I LOVE PUNTA CANA I GO EVERY 2 YEARS I LOVE THE PEOPLE AND THE BEACHES ARE IMPECCABLE!! WILL GO BACK 💯👌

I think its perfect, The hotel staff can have a good impact or a Bad impact which can and will ruin your vacation. I promise you that you will love it there..i vouch for them all the way! I cant wait to be there again.

Great resort

Rooms were clean ,AC worked well. We enjoyed all 5 pools, A very large resort , great if you like to walk but if you prefer, a small train and carts are available . Beautiful gardens. Staff very nice. A lot of different menus in the a la carte restaurant.

Great resort

This resort was wonderful . Beach was awesome and beautiful . Stayed in loft suite as there were 3 adults. So it had a king and full bathroom downstairs and pull out and half bath upstairs. Very clean room . Both mattresses were pretty hard. Cleaning staff amazing. WiFi sucks everywhere but that’s all if Dominican. Buffet excellent every day. Wait staff excellent. Went to spa twice it’s the best I’ve ever had. Small casino in resort too. Beautiful grounds. 2 drawbacks. 1, very little Engli [... read more]sh spoken. 2, huge resort ! I spent all of my vacation walking in circles . Lost all of the time . Be ready to walk ALOT! And no WiFi which I just don’t care about. Fabulous staff !

Exceeds expectations

Though rated at four and a half stars on some websites, I fail to find what this resort could do to improve anything to reach five stars. As in most reviews, the Dominican staff is friendly, outgoing, and extremely professional and attentive. Due to the conglomeration of four hotels into one complex, there’s a huge choice of pools, restaurants, and activities for every member of the family, and the combined resort has the longest stretch of beach in Punta Cana. We tried different a la Carte re [... read more]staurants every night and we’re never dissatisfied, in particular, the Indian restaurant and the Mexican were excellent. I’d highly recommend this resort for anyone looking for a great family vacation in the sun.

Resort was a little disapointing but Marnie and TripCentral were great!

Fridge in room didn't work well. Didn't receive extra cot for 2 days Room service no showed 3 nights in a row Food was average. Entertainment was not great. Grounds were kept very clean and staff was good Supervisor was not helpful at all Punta Cana is beautiful but I will stay at another resort next time

Beautiful place

It’s not very luxurious but very beautiful surrounding. Food is not bad. Has so many choices. Staffs are friendly except the ones at the guess service desk. Rooms service is terrible. I asked for sugar, coffee and cream one time they brought only coffee after 4 hours. Then ordered again and never got them. Happened twice.

It is a nice resort

The resort grounds are very clean and well kept. The employee of the resort are very nice and helpful, specially Bianca in Customer Service. The food and choice of Veg/Meat was good in the buffets, and most of the restaurants. The Indian, the Japanese, the Argentinian, and Italian restaurants were good.The Chines Restaurant was ok. I would avoid the Mexican Restaurant- The food tasted old , the flank steak tasted and felt like boiled old beef jerky. The mole chicken was the worst I have [... read more] ever had - It was dried up chicken legs, hard to cut or chew, with a bit of chocolate brushed on top, instead of cooked & simmered in the mole sauce - Absolutely tasteless - There was nine of us, with different food orders, and we all wanted to leave after the first bite . The beach is constantly being cleaned for agile, and is not a clear water beach (like Cuba ) - Lots of waves, not good for snorkeling, not too many people in the water, but always can find shade and seats to relax .Good drinks served as well. Good choice of swimming pools and entertainment at the pool available. PS . Our Air Transat Rep never showed up for the pre arranged meeting (we waited one extra hour and still no show ) ,or the next few days per Transat book next day meeting times, to sell us excursions or tell us about our trip back pick up time . Had to call local Transat office few times, and finally got hold of Anne which was helpful.

Another Great Vacation

April 2019 We just returned from the Grand Palladium Punta Cana and had a great vacation. We have been to this resort several times and each time we return it is amazing the changes and most for the better. They are constantly updating this resort. The lobby of the Punta Cana was totally redone with new furniture, the room was renovated, new restaurants, wifi on the beach and many new cabanas on the beach. This is the first time that we didn't have any trouble finding a cabana and chairs on the  [... read more]beach or at the pool. If there was one thing that I would say was negative was the reservation system for the Japanese restaurant, they only took reservations a day in advance and they started at 7:00am you could go there at 7:10am and it would be full, they give the reservations to the Travel Club. All of the other restaurants no problem getting in. On the topic of the Travel Club, I observed these representatives in the lobby several times and they hit upon the guests as soon as they get off the bus to check in. Most of these people have no idea what they are talking about they are all excited about starting their vacation and these people hit them up and hit them up hard and don't want to take no for an answer. The staff at this resort are very friendly and work hard. The food is very good, alot of selection and variety, something for everyone.

Love this place!

This was our second time at this resort and we love it! It’s very clean, fantastic rooms, attentive staff, fabulous food, and absolutely gorgeous weather! The ocean, the pools, the free bar! The whole package is just wonderful. ❤️