Relaxing week at the Paradisus

Returned from a very good week at the Paradisus with 3 other couples.We had no issues to stress about from the time we checked in, until the time we left as check in and out was quick and easy.The resort is quite large, so tram rides are sometimes a good option for getting around. There were no issues with getting chairs at either the beach or around the pool. We could go for breakfast, the to our rooms to put on our bathing suits and go to the pool around 10:15 and still have lots of areas to s [... read more]it. The staff was all very friendly, especially Willis and the rest of the pool area bartenders and pool waiters. All a la carte restaurant s were very good, with the Mediterranean restaurant Ventos and the The Grille steakhouse being the best.The rooms are a good size and were cleaned and restocked on time every day. They are showing a little bit of age, but we did not spend much time in them any way.The ocean had clear water and soft, clean beaches with next to no seaweed on them. You could walk for miles in either direction.Our only minor disappointment was the buffet breakfast food. The bacon was very scarce and was very under cooked. The sausage was also slightly under cooked and was basically mini hot dogs.There were a lot of fresh fruits, cereals, pancakes and a egg cooking station in the buffet,so finding food was not a problem.All 4 couples said that they would return to the resort and recommend it to friends.

BEAUTIFUL RESORT!

My husband and I went for 1 week for our honeymoon. We would go back to this resort in a heartbeat! It was so beautiful, clean, well-maintained and tranquil. You can relax the whole time or party if you want to! There are lots of restaurants to choose from and the buffets had a nice variety of things to eat everyday. We especially liked the fact that you could order a whole pizza to your room via room service for no extra charge. The only thing that I feel they could improve upon is the  [... read more]cleaning services. The staff didn't come around until later in the day to clean rooms and we found this a little inconvenient. Especially when you have an early dinner reservation and you get a knock at the door after 5 pm asking if you want your room cleaned. However, that being said, all of the resort staff are quick to rectify any problems you may experience. My husband and I discovered that first hand.

VERY NICE HOTEL

HOTEL VERY WELL KEPT. GROUNDS CLEAN AND ROOMS VERY WELL SERVICES. FOOD GENERALLY FINE BUT COULD USE A LITTLE IMPROVING. DRINKS EXCELLENT AND PLENTIFUL 2 SHOWS WE SAW WERE EXCELLENT. bUTLER SERVICE WAS NOT A BIG DEAL THE REST OF ROYAL SERVICE WAS GOOD AND THE LOUNGE WAS EXCELLENT.

Ups and downs at Paradisus

We had a great time but would not return to this resort and here’s why: Upon arriving, the front desk clerk immediately tried to sell us a 700$ upgrade for ‘royal service’. We were told that without this upgrade we would not be allowed to use one of the two pools, part of the beach, several bars and restaurants, the second lobby or have nicer quality rooms. This excluded literally half of what the resort had to offfer. And when you pay for an all inclusive you don’t expect to be bombard [... read more]ed with things you won’t have unless you pay more. When we declined, the tone of service changed. We then waited 3 hours for our room which surpassed checkin time. We were told we’d have a king and we got two doubles (one more uncomfortable than the next) The food was alright (fresh produce), the beach was breathtaking (one of the most beautiful) and the facilities were clean. Many of the staff were friendly and many were not, and looked unhappy (which made me feel a bit guilty for being there) Overall, we had a lovely time and overlooked the negative but would go elsewhere next time. While most resorts have that type of ‘royal’ upgrade, this place takes it to a whole new level. I’ve never taken the paid upgrades and it never mattered before but at Paradisus, if you don’t take it, you see the division in quality and service.

Loved every minute!

I traveled here solo with my 2 year old and we had a wonderful time. Everything was excellent, including staff, food and service. Beautiful grounds set in nature and a great place for families but also has a separate kid-free area.

Wedding party

Overall the resort was amazing. Very beautiful and enjoyable stay. There were a few things though that were not so great. The service in the main dinning locations by the beach were extremely slow service and not very friendly. We would go the whole dinner or lunch without getting our water filled up. Also the variety and selection of food was very averge. We were hoping for something better. Also the service at fuego was terrible. We waiting 30 minutes or more just for a drink and our food too [... read more]k over an hour and they only brought out a couple people's food and others had to wait even longer. Also our transit guide Juan Pablo was not very helpful at all. He overcharged us on 2 excursions and refused to give is a refund and just told us to write a complaint. Very poor service.

How perfect can it be?

Paradisus was just as good as it has been for the last 5 years only better. We had a perfect holiday thanks to the friendly administration folks and all the staff at this great resort.We sure hope to return next year and once again enjoy the exceptional Royal Service experience.

Outstanding Resort

This was our second time at this resort. I can’t say enough positive things about the Royal Service, our butler Alex and the restaurants. The private beach and pool for adults only makes for a completely enjoyable and relaxing time. We look forward to returning again next year. I would strongly recommend this resort.

Food was really bad

The resort overall was ok. we stayed there during March break 2018. The good stuff: The staff are nice and they did their best to keep us happy. Rooms are clean and spacious. Internet service was free and almost everywhere. The beach was clean and big. The bad stuff:1- the food was really really bad at this resort , their buffets are very lame and lack variety. If you like your food this is not your place. Even their a la carte resturants not that great. That was almost all of the people  [... read more]main comment about this resort. 2-too many sales people bugging you to buy trips to go off the resort , on the beach , and by the pool , they keep coming every day. 3- no hot tub in their rooms. Unless you get upgraded to Royal service then you will have one. We stayed in a cheaper resorts that had better food and hot tub in the room and same great service. I won’t be staying at this resort again .

Paradisus Punta Cana Was Great!

The resort grounds and facilities are huge with more restaurants than you can possibly eat in and two great buffet restaurants every day. The quality and selection of the food was wonderful. The grounds were exceptionally well kept and the landscaping is really beautiful with lots of great opportunities for pictures. The beach was clean and the sands are groomed every morning. The main pool is huge and varies from a depth of three feet to five feet all around which makes it very safe for the k [... read more]ids and nice to walk around and lounge in. The staff provide all kinds of pool toys and floatation devices to use and there was even a foam party. The biggest surprise was every Monday is paintball in the natural Mangrove on the grounds and my son played non stop for three hours. Staff are very friendly and accommodating. We didn't want for anything during our stay.

Wonderful Resort!

We really enjoyed the Paradisus Punta Cana. Last year, we stayed at the Paradisus Palma Real, farther down the beach. The Buffet at the Palma Real was better, but otherwise, we preferred the Paradisus Punta Cana. A large resort, with beautifully landscaped grounds and a long, wide, white sand beach. The beach chairs were well spaced and the beach never felt crowded. Lots to do for adults and there were many families there as well. The resort is large, but there are efficient trolleys to help get [... read more] around, and the staff were friendly and helpful. Great value - highly recommend.

Wonderful family vacation

Beautiful hotel and grounds, great service, and excellent food. We really enjoyed our stay and would highly recommend the resort to friends and family. With a kids club and adults-only sections, there is something for everyone to enjoy.

Great stay

Very clean and well run resort, all meals were well above average. Service was excellent in restaurants, beach was very nice...had a small issue with language barrier at times and they could do a better job of advertising events. If i had to rate it on a scale of 1-10 i would give it an overall rating of 9. Very nice place.

Very nice resort

All the staff worked hard to make sure we enjoyed our stay and were quick to offer any assistance we may have required. We found everything from the rooms to the grounds and the buffets clean and well-kept. The restaurants were very good and the buffets offered a wide variety of dishes. Not every dish was amazing but we were always able to find something good to eat. Sadly we could never find a chair at the pool because they are apparently reserved for towels. If you are a golfer t [... read more]he resort is a real bargain given that golf is included (except for the cart fee).

Fabulous stay!

Gorgeous grounds, pools and beach. Lovely room, all conveniences, stocked mini bar and private outdoor space with fully furnished terrace. Stayed in building 21 which was within easy walking distance to everything. There is also regular shuttle service throughout. Lots of daytime activities and great nightly entertainment; shows and live music for dancing. Lots of fun! Good food and outstanding service.

3 star hotel with the potential to become 5 star

Paradisus Punta Cana presents itself beautifully. The grounds are spectacular and their eco-friendly setting is magnificent. Everything is spotless. The staff are very friendly and helpful although at times the lack of proficient English made it difficult to communicate our needs. Unfortunately, the food was mediocre at best and far too often only lukewarm. On one occasion the breakfast buffet was so cold that it was impossible to eat. The Royal Service section was the only exception where [... read more] the service and food was impeccable. As well, the buffet was very limited in its choices. On three nights around 2:00 am there were very rowdy and loud guests on the grounds which the staff did nothing to stop. We loved the pool and were impressed by how hard the staff worked to make the guests welcome. We were disappointed in our room as it looked nothing like the advertised pictures. The maids never noticed when we were out of toilet paper and kleenex and had no face clothes so I had to go looking for somebody to get them for us. The public areas were beautiful but the suites are in bad need of a facelift. The walkways were poorly lit at night with uneven and cracked flagstone which were very dangerous and scary to navigate in the darkness. We feel that the hotel is over rated as a 4.5 but with some tweaking could merit the rating that they claim. It is well suited to a younger crowd and is ideal for families. Unless you are lucky enough to get a room near the pool, you had to walk a long way to get to the pool and restaurants. We will not return to this resort.

Truly Paradise!

The Paradisus resort was absolutely fantastic. The grounds were gorgeous; the beach and pool areas were beautiful; food was great and the staff and service were top notch!! There is an excellent variety of restaurants and the buffet was very good. The staff is always smiling (Jensy the waiter by the pool and Tony in guest services were outstanding)!! We stayed in a deluxe junior suite and the rooms and balconies were spacious and very clean. I would highly recommend this amazing resort!! Can't w [... read more]ait to go back!!!

Smells really bad

We had to change room for 3times because it smells really bad and one of the rooms has bed bug. Food is ok and hotel service people are ok. However, parasailing and hair styling people are liars. We do not recommend this restort.

Great Time

The hotel grounds were extremely well kept and very clean. There were ample chairs to choose from at the beach, never had a problem finding a spot to enjoy some sun. A recommendation would be to have some palapa’s put on the beach so that if you require some time in the shade it’s available. We did rent a covered sun bed one day for a very reasonable $25 USD. The waiters will serve you all day until your little heart is content. The only complaint we had was our room didn’t get cleaned 3 d [... read more]ays in a row. We don’t spend very much time in our room, so after one little phone call we received fresh towels without any hesitation from the front desk staff and an apology. The food was great, with lots of selections to satisfy even the picky people. Also, unlimited a la Cart reservations was a nice perk. All in all had a great time!

Very good resort

beaches we're amazing, the hotel suites we're good but some of them needed some work the lobby bar and all the restaurants are really amazing The Bona restaurant was really good all the staff were friendly