Our happy place

This was our second time at the Riu Tropical Palace in Negril. The beds are comfy, and the rooms are set up with everything you need, including a well stocked mini bar. The beach is beautiful, and there are lots of loungers in the shade. There is no need to wake up at 6:00am, to hunt for them. The food at the buffet, is the best we have ever had anywhere! I love the Jamaican choices, and the international variety. The servers and chefs are so lovely, and helpful. They work so incredibly hard bu [... read more]t are also so cheerful, and proud of their efforts! One bartender named Gray, went and got me Ting, ( a Jamaican grapefruit drink), when I mentioned it was available last Christmas, and was disappointed that I could not have it this holiday. I believe he went to the store himself, and purchased it. This is 5 star service! We loved the laughter at the bar, with all the bartenders, who are obviously good friends, this makes a warm and fun experience for everyone:) I had one complaint, which I voiced to the manager… The lights in the ladies washroom, were on an energy time saver. The problem was, they would go out after about 15 seconds, and the whole bathroom was pitch black. The next day after dinner, when I used the ladies room, the problem was corrected. We met lots of wonderful guests from all over the world, who we enjoyed getting to know very much. This is a very lovely beach resort, suitable for couples, friends, or families. It has a gentle, calm and welcoming atmosphere for all.

Our happy place

This was our second time at the Riu Tropical Palace in Negril. The beds are comfy, and the rooms are set up with everything you need including a well stocked mini bar. The beach is beautiful, and there are lots of loungers in the shade. There is no need to wake up at 6:00am, to hunt for them. The food at the buffet, is the best we have ever had anywhere! I love the Jamaican choices, and the international variety. The servers and chefs are so lovely, and helpful. They work so incredibly hard bu [... read more]t are also so cheerful, and proud of their efforts! One bartender named Gray, went and got me Ting, ( a Jamaican grapefruit drink), when I mentioned it was available last Christmas and was disappointed that I could not have it this holiday. I believe he went to the store himself, and purchased it. This is 5 star service! Love the laughter at the bar, with all the bartenders, they are obviously good friends:) I had one complaint, which I voiced to the manager. The lights in the ladies washroom were on an energy saving timer. The problem was they would go out after about 15 seconds, and the whole bathroom was pitch black. The next day after dinner, when I used the ladies room, the problem was corrected. We met lots of wonderful guests from all over the world, who we enjoyed getting to know very much. This is a very lovely beach resort, suitable for couples, friends, or families. It has a gentle, calm and welcoming atmosphere for all.

Amazing resort! Delicious food and WONDERFUL STAFF!

Beyond my expectations 5*****… I have never been to a resort where I would go back and RIU Palace Tropical in Negril is it! The staff are so wonderful and friendly. The entertainment staff was fantastic.. the food was delicious. The room was great, clean and large. The beach was beautiful! Can hardly wait to go back.

PARADISE IN NEGRIL AT THE RIU PALACE TROPICAL BAY

This resort is absolutely beautiful! From the impeccable grounds to the delicious food served at the buffet and at the a la carte restaurants. We stayed in an ocean view junior suite . Waking up to the sounds of the pristine waters and admiring the sunsets in the evenings was breathtaking(most beautiful sunsets I have ever seen). The best part of our vacation was the beach. Spent hours on end in the clear warm ocean waters. The staff are all so very friendly. A shout out to Christopher fo [... read more]r organizing our catamaran trip to Rick's Cafe and to Sharon who makes the best tropical drinks and serves the best cheesecake at the daiquiri bar. I will miss you guys :)

Gorgeous Spot with Great Food and Drinks

The beach is amazing. The food and drinks were the best I've had at a resort. The resort is clean and newly renovated. The staff are friendly and helpful. The resort is not huge like others, and my senior parents could get around easily.

Not sure how to evaluate

The location of resort is amazing , very nice beach and Tiffany color sea, there is a great local public restaurant 2 min walking serving lobsters . Regarding resort - my first impression was good , one of the perks - you can get a free coconuts that grow right on the trees in the resiort , their restaurants are amazing , especially wow to the one that has a purple colour - don’t remember the name . Buuuuut - my phone was STOLEN, my daughter left the phone in the main cafeteria - I got back 2  [... read more]min later , it was just gone -they said they will do investigation, but no one even got back to me with updates , also forgot my shoes in the room - sent the email to see if they saw it , and no of course - shows were stolen . And the biggest thing - my husband and my son were bitten by something , new bites eoykd appear on their skin every morning , I bilieve it’s bad bugs , and pray we didn’t bring any to the house . Loved negrill loved Jamaican people - but will never return to this hotel will not recommend to my friends , another thing we saw a cockroaches in our room

Perfect Vacation

Very modern resort with an amazing beach. Very well planned layout. All rooms close to everything. Food is very good with a huge selection ... very large buffet. 2 hour transfer from airport is worth it. Staff are as good as it gets. 10 & 13 year old grandsons had an amazing time too.

Bus ride , to resort and hotel

We arrived at airport at 3:30 , we left airport on bus at 5:45 , bus broke down . Arrival at resort 9 pm My first impression , no flowers to wow hotel front entrance on arrival. First impression is the best . We were greeted with a punch with rum in an orange juice glass. Perhaps a champagne glass would have been more impressive. The resort beautiful , rooms beautiful . Pillows less than desirable. Flat The view from balcony ocean view absolutely great. Food great great great. Entertainm [... read more]ent was good , bands and water synchronized swimmers Ect. I really liked this hotel.

Great Resort!

The Resort is well laid out, excellent services and even more attentive staff. If you have high expectations for a 5 star resort, this is the place to go. Room was clean, no maintenance issues, cleaners were helpful and ready to help with any cleaning request. The beach is really great, there are lots of palm trees to relax under, the beach waiters are hard working and are quick to make sure your enjoying yourself. All in all this is a place I would go back to.

Beautiful resort

The resort was absolutely beautiful. The rooms and hotel were kept clean. Staff were friendly and went above and beyond to make your stay wonderful. Beach is stunning, clear calm water. Food was excellent! The only downside is you have to stand in line to get in the a la carte restaurants. They should allow you to make a reservation. I would definitely recommend this resort.

Great resort, amazing beach

The hotel was great - recently updated, clean and comfortable with good facilities and an amazing beach. The hotel has the best location on the beach - gentle slope into the sea, no seaweed or rocks. All of the staff were great - very friendly and helpful, from arrival to departure - reception, bars, restaurants, housekeeping, gardeners, etc. Special recognition goes to the buffet restaurant staff - they were excellent, and very accommodating of my serious food allergies. Every meal [... read more], the head chef or his staff walked with me through the buffet, confirming which foods were safe or should be avoided, and if needed staff would prepare a special dish for me. Only downside is the long drive from the airport - but well worth it for the beach (best in Jamaica, by far).

Very good Resort!

Everything were great about the resort, very good, well maintained property, clean and spacious room, exceptional service, food was very good, Italian restaurant was delicious, and what is most important for us, beautiful beach, clean calm water. We really enjoyed our stay at this resort.

Fair resort

Beach is beautiful people are great Food needs up grades and alcohol needs to improve.besides that all was good 👍 the beach was awsome it ever we would go back not sure i would stay at same hotel thats it thanks

Excellent Resort

This resort was most excellent of all resorts we have stayed at in Jamaica. The resort staff from the front desk to the gardners provide above average service to ensure your stay is memorable and your vacation is fantastic. The only areas of concern I thought needed improvement are the following. 1. The beach lounge chairs and tables should be cleaned regularly. A pressure washer could help with this. 2. The servers at the beach should be more frequant and stop to ask guests if they need any [... read more]thing. 3. Bartenders should be more friendly, and make their drinks more consistant. In the 2 weeks I was there i did not get one drink that tasted the same even if I ordered the same drink at the same bar by a different bartender. On a scale from one to ten with ten being the best, I rate the following services and experience. 1. Front desk staff . 10 2. Resort cleanliness . 10 3. House cleaning . 10 4. Replenishment of my fridge .9 we lacked coffee on a few occasions 5. Entertainment staff . 10 6 service by waiters at the beach, in the lounges. 6 6. Buffet servers . 8. We found that there was competition from staff to get guests to sit at their designated area. Maybe the resort should consider reviewing how tips are shared to avoid guests miscomfort. 7. Buffet staff who cook. 10 8. Grounds staff and gardners. 10 9. Beach locals and vendors 10 10. Room service 7. Needs improvement here. Had one no show, and had to plead with staff to get a pot of coffee. 11. Beach towels staff . 10 12. Bell hop . 10 13. Security 10 14. Recreational staff and service . 10 15. A la carte. 8. Room for improvement here but otherwise it works. I did not like waiting in line to reserve a sitting and they let everyone in all at once which does not provide the option for staff to provide the best a la carte dinning experience. A 30 minute seating interval with reservation option using the riu app should be considered I would say all staff are professional and do go out of their way to provide you services and make your stay the best. For us it was and will definantly return to this resort. For me my highlight was the beach vendors, our room cleanliness "Nicole" and bar/icebox guy "Richard" Buffet servers, "Diana, Deamen, Denise, and of course "Natalie". "JC and Keman" at entertainment and everyone else, great job. Our gardner "AJ" Respect to all of you and staff there we wish you well. Double D's from Canada

Riu never disappoints!

Beach ✅ Food ✅ Pools ✅ weather ✅ view from our eoom ✅ Jamaican People✅❤️✅ Thoroughly enjoyed our stay. Beautiful clear water, sandy beach, 3 separate pools, great buffet, specialty restaurants were good with the exception of the Japanese one, rooms were large and recently renovated. Distance from airport is the only down side. Paid for Club Mobay and private transportation on our arrival and well worth it. Didn’t require either for trip back. Sunwing Elite was also very usef [... read more]ul at both airports for avoiding long checkin lines. Wud definitely visit this resort again. Been a Riu customer for 22+ years. They never disappoint/

Amazing Resort!!!

This resort easily has the BEST beach in the area! The water is incredibly clear with absolutely no seagrass anywhere (further down the beach in both directions, we saw some, but nothing at this resort) The grounds are immaculate, the rooms very clean, the food is excellent, and all the staff are super friendly. (I just wish they didn’t have to wear masks all the time, so we could see their friendly smiles!) There is not a single thing I would complain about. Easily the best resort we’ve [... read more] been to in all our travels!

Incredible beach

We spent 2 weeks at the Riu Palace Tropical Bay during Christmas and loved the resort. The staff were attentive and very friendly, it was a pleasure getting to know some of them. The pool area, restaurants and all the common areas were very clean. The food was also excellent. I can't wait to go back and would recommend the resort to anyone looking for a quieter family resort.

Great resort

The beach is awesome and the grounds very well kept and neat and clean always . The food was delicious for every meal and the selection and variety was endless . Best of all was the courteous and amazingly friendly staff !

Terrific week vacation

We were very happy with everything at this resort . It was exactly what we were looking for . The staff were awesome , friendly and made sure we were well taken care of . The food selection was terrific

Relaxed

The hotel was very nice , clean. Staff was amazing. Wish there were little huts outside resort close for a beer etc !! All in all grt time !! Beds were comfortable , beer was very cold and so was AC. Found it damp down there but think that’s just in the islands anyhow.