Dont recommend this to anyone!

The only thing going for it was the property and caribbean restaurant. Beach was nice and the pool and "hot" tubs overlooking the beach looked beautiful. Only - the hot tubs were FREEZING, also the deck around them crumbled from the surf hitting it the first night we were there. They put caution tape around them and only got to fixing them on our last day. The staff didn't really seem to care much with the exception of a couple of restaurant staff. The buffet was frequently very sparse with dr [... read more]ied out food in empty containers - very hit and miss. The Italian restaurant was ok - good appetizer and dessert buffet, but the served meal portion was only ok. My meal - the fish fillet looked great but tasted off. I didnt eat it for fear of food poisining. The Caribean restaurant was really good - great staff, good seafood and food in general. We went there more than once. The other issue was the first night our 2 gardenview rooms were overlooking the busy street next door and some kind of tanks outside. It was too noisy to sleep and the door security latch on one room was broken. It took all of our first day to get them to move us and only with a call from Canada (Nicole helped) - they just didnt seem to care.

Not worth the money

The hotel needs TLC for sure. The staff trying to sell time sharexwere rude once you said no to going to their speil. The pool was freeeeeeezing! The one by the ocean wasnt bad and it was fun to watch the boats come in. Buffet food was not great, breakfast was horrible, lunch was edible and dinner wasnt too bad. The specialty restaurants were very good! The servers were working their butts off. Took a bit of time to get some food but it was delish. Views from upper floors 7 and above were nice,  [... read more]rooms are in bad need of updating. Our room service was horrible, had to call for to and Kleenex and water, not to mention the fridge was supposed to be fully stalked. All the lady did was make the bed, then we'd have to call. Has a coffee maker and two cups but never got coffee and when we asked, she left one pouch of coffee and nothing else. Hope you like it black lol. Air conditioning didn't work well at all, asked about fixing it and were told won't happen before you leave lol. Very very small resort, no night life as far as bars and dancing etc. Not a lot going on or to do at the resort but drink and eat, and hey, some people are live with that. All in all would not go back, nor would I suggest this place to anyone of our friends. But I have the say the staff at the restaurants and pool bars work extremely hard and are friendly and we tipped them well for this. Oh yes, no real beach to speak of if you like a big sandy beach, is is very small and chairs are impossible to get unless you're up and down at 6am to throw a towel and book on it. I'd say half the chairs weren't even used, people put crap on them then leave for hours on end to town or all day and then come back and grab their towels at the end of the day. I think that's bs and people who do that's are selfish asses. Keep chairs just in case, and then dont use them. Other people could have, very selfish. Personally I think hotels should ban that practice since people can't see how rude it is, if you come and use it within an hour or so great. Oh and our air canada rep that was suppose to be at the hotel for questions etc....never saw them until our departure day for the taxi and even then he was late and we all didn't know what was going on. Would never use Air Canada vacations again nor trip central as they could and never did get back on my email questions. Also the "premier" room means crap other than you can see the ocean from your balcony. So that sums it up! Weather was good though! Oh and can walk to town in about 20 to 30 min, nice walk also!

Excellent resort

At first i thought the beach located across the street from the hotel would be a problem however you did not realize the street at all. Great views if the sea and cruise port. It was something new everyday. Food was good, hotel was close enough to everything. Pool and beach was also good. Snorkelled right off the beach.

Good hotel and servise

Food no excellent but good Service is great and friendly Entertainment bored Hotel nice and clear Food no excellent but good Service is great and friendly Entertainment bored Hotel nice and clear Food no excellent but good Service is great and friendly Entertainment bored Hotel nice and clear Food no excellent but good Service is great and friendly Entertainment bored Hotel nice and clear..

Great vacation

We were a little put off the first day as we arrived at 11am and had to wait until 3pm to check in. I could have understood this if the resort was busy or full but it wasn't, we were able to change into some shorts and enjoy the resort, however after a long day of traveling you just want to unpack and start relaxing. Got in the room, very nice, all you need, I found the bed hard, wife loved it. Great view of the ocean. Fridge was filled daily with water, pop and beer. Maid service did a grea [... read more]t job but were very random. We dive every morning and would come back late in the day to rest and they always wanted to clean the room late in the afternoon. We don't need the room cleaned everyday so it wasn't a big deal to us but wished they would have cleaned the rooms in the mornings. We did have a lot of rain the week we went and this in not the resorts issue, but they did supply umbrellas in areas that you could use and that was a nice touch. Buffet was good lots of choices but fairly standard and not always the hottest (we did not starve!!!), best night was the Texmex. The 3 other restaurants have changed and do not require reservations anymore, first come first serve. The Italian was very good!! 3 pools, hot tub and lots of beach chairs and beds. Everyone on the resort was very nice and accommodating and were generally concerned that you were happy and having a good time always saying good morning, hello, etc. This was not our first trip to this resort and we could see and feel improvements from our last trip just 6 months ago. We will be back. Thanks to all the staff of the Grand Park Royal Luxury Resort for a great week, keep up the good work and we hope to see you soon.

Families are less welcome than couples

Overall the hotel was ok. The rooms are a little dated and the beach are leaves much to be desired. Guests are entitles to use snorkeling equipment for 1 hour per day free of charge however, equipment is rarely available. Beware the time share salespeople who are running rampant throughout the lobby. They start off by acting like they are giving you a brief overview and explanation of the hotel facilities, but this quickly tirns into an attempt to get you to attend a sales presentation. My  [... read more]advice is ask the receptionist for a map and head straight to your room. If you are travelling with kids beware, dining options are very limited. Children are not allowed to eat at the Italian restaurant or the Caribbean restaurant; the only available options are the buffet (which was good for breakfast and lunch but terrible for supper) and the Mexican restaurant. Having not been informed of this before booking our trip we argued with the restaurant manager who eventually allowed us to eat at the Caribbean restaurant. HOWEVER, we were only allowed to dine outside (we were the only table outside) with no AC, as children are too noisy according to the restaurant manager. I can assure you that there were numerous other restaurant patrons who were dining inside that were far noisier than our children. We began our meal in exile trying to make the best of it when we noticed numerous very large cockroaches running all around our table, needless to say we immediately requested to be moved inside, the waiter was kind enough to oblige as the restaurant manager had finished his shift. I would also like to mention that when I threatened to make a complaint the restaurant manager stated, in plain English, that he is willing to live with complaints from guests travelling with children, however would not be able to accept complaints from adult guests travelling with no children. In other words families with young children are second tier guests as far as this hotel is concerned.

Awesome

Really enjoyed my stay. This hotel is super clean, layout is very nice, ands small. Not a lot of walking around to get places. Felt very safe, and the food was pretty good, especially the a la carte restaurants. The beach is pretty small, but the snorkeling right off the beach made up for that, and the pools were super clean and beautiful. Love this place, will return.

Awesome resort!!

We had a great trip to Grand Park in Cozumel, the resort is beautiful, the staff were absolutely amazing, very friendly. The la Cartes were excellent, the waiters that work there were hilarious, we found the food was very good, could of been warmer. The bar at the infinity pool was awesome the 2 girls that waitress there were sweet hearts, brought us drinks without waiting or asking, every day we went, they gave us hugs and kissed us on cheek. We love them, will be returning we had such a great  [... read more]time.

Clean accommodations, great staff

My wife and I visited the resort for a week on the last week of February 2019 and loved the resort. The rooms were very clean and through out the resort. The website for the resort stated pants and long sleeves shirt for the A la carte for men. Not the case, shorts, collar shirt and closed toes shoes were required. We found the food and coffee was not hot every time we for breakfast and lunch, it was warm. The coffee shop had very good and hot coffee. A good variety of food and would be excellen [... read more]t if it was hot. Friends of ours had kids and it had a kids sitting area which the parents loved. The other thing is you could walk off the resort onto the street and feel safe in the day time. We took several taxis to downtown Cozumel to the flee markets and found a souvenirs paradise. All made in Mexico. Perfect place for Scuba divers. The down side is the beach space was limited and only one type of whiskey (Jack Daniels) at the bars. On the list to visit again next yearMore

Nice resort

Very very clean friendly staff close to all the venues great snack bars and coffee shop and nice pools and sitting areas small beach but very nice and clean walk ways with lots of lightning for nighttime walking la carte meals were great dinning room meals were cold

Another fantastic trip!!

Very clean place, very friendly people/staff, lots of stuff to do. I've always felt comfortable on and off resort. Outdoor shopping center right out behind resort. Been there twice already and planning next trip. Just a quick cab ride or 40 minute walk to downtown.

Sales Sales Sales

The resort was excellent except for the incessant sales pitches.We could not sit in the lobby or approach the stairs without being offered something "FREE" in order to attend a 120 minute sales presentation. Saying "NO" didn't help because we would get offered something else.The other staff members were all very polite and always pleasant.Food was good/room was immaculate.I would recommend this resort,,just say NO and keep walking. Gates at Toronto airport closed earlier and we missed our fligh [... read more]t. Had to pay extra to fly into Cancun and was told we had to find our way to Cozumel. Had no help from anyone. Called and left a message to the travel agency asking for help and no one called us back.This was our first trip to Mexico.The courtesy of a call back offering some assistance was all that we wanted.

Good Vacation but won't be back.

We stayed here 2 years ago and couldn't wait to go back. Unfortunately we were disappointed and probably won't go back. Not to say we didn't have a good time, we did but there have been a number of changes that have changed our opinions. First the good. The staff. You don't get any better service anywhere. The employees here work hard and there goal is to make the guests happy. From the wait staff to the bar staff.....amazing people. The other wonderful thing about this place is it is su [... read more]per clean. People are always cleaning whether its the bathrooms or the grounds or the hotel itself. The place is spotless. They have a fantastic gym with equipment that works and free wifi. The snorkeling is also great right off of the beach although I would recommend water shoes. The specialty restaurants are also fantastic and worth going to. The rooms are basic, but super clean, the fridge always stocked and the air-conditioning works which is fantastic. Now for the not so good. The buffet is the smallest we have ever encountered. 2 years ago this was not a problem as the food they offered was themed up each night and very good. This year it was the same food each night......very slim pickings. No fresh cook station except a taco station most nights, no pasta station or stir fry station......just what was in the hot warmers. The other disappointment was the evening entertainment. 2 years ago it was fantastic. This year very very poor. Again, not a bad vacation, we did enjoy ourselves, but feel that the food and entertainment could be so much better.

Nice Resort

Grand Park Royal is a very nice place, it may not be a newer hotel but it is extremely well kept. Everything works, hot water in shower, free safe, free in room wifi maybe not the fastest but could still stream Netflix Shows. 3 nice very clean pools,water a little cold in January but that is common across the board. Food was very good but we did notice that they had less variety this time around as we had been here 2 yrs ago. All the staff from house keeping to waiters and front desk were  [... read more]extremely nice and always trying to please you. The beach is a little small but the upside is great snorkeling with coral reefs and hundreds of fish to see. This was not a problem for us cause we knew the beach was small and planned to do our walking on a nice safe sidewalk by the ocean going to the town. Well located to do many excursions and only a 15 - 20 min cab ride from the airport. We would come again mainly for the great staff that made it a great vacation for us. Thank you very much 😊

Wonderful

Loved the heat crystal clear water and the ambience! Food was good,staff extremely pleasant and overall a terrific holiday! I really wish there was a long sandy beach to walk on. There was one problem, in the evening there was no lounge area to sit in. What was there was not enough

Peaceful Resort

This resort was nice. It was clean and an intimate size. The a la carte restaurants were good especially the seafood one during the day! So delicious. The snack bars are pretty good even the one buy the main building across from the main buffet. They serve chicken wings and they are good. This is not the place for you if your looking for a beach but the pool areas definitely make up for that. No nightlife but your close enough to go outside the resort to local bars or clubs if that’s wh [... read more]at your looking for. If you want peace and quite no one to bother you and I nice relaxing vacation the this is the resort for you. Also the cruise ships are no worries yes they are there practically everyday but there a distance away and it’s interesting to watch the ppl come and go.

Great time!

We had a great time, hotel was clean and the food was good. It’s close to everything, so super easy to get to all the places for day trips. The only issues we had was the walls in the hotel are paper thin. We switched rooms once and it didn’t help, it was almost as if our neighbors were right in the room with us...hotel staff was more then willing to move us again or give the neighbors a warning tho. Also, the beach area wasn’t that big.

Not great - just OK.

Resort is OK, nothing spectacular. If you are looking for a beach vacation, this is not the place. Beach is extremely disappointing - tiny for size of the hotel and your view is blocked by cruise ships all the time. If you want a spot by the pool, make sure you get out and reserve your spot before 8AM (finally got this figured out by Day 3). Want a dining experience, make sure you book it days in advance. I was told book at noon for the evening. When I did, they were booked for days so never  [... read more]got to use my a la carte dining. My fault for not booking sooner but wish they had mentioned this on arrival. Hotel is clean, staff friendly but not overly helpful, beds are extremely hard and uncomfortable and none of my booking preferences were honored. Overall my experience was mediocre. Wish I had looked at reviews from other sites before booking.

Superb resort

Have made numerous trips to Mexico and this resort is now one of my favourite.super location,beautiful grounds and wonderful service .Rooms are clean and spacious with views of the Caribbean if in the higher floors with a view of the cruise ships arrivals and departures. Only the buffets were a bit of a disappointment but we were able to satisfy our appetites .Specialty restaurants were very nice . Smaller beach area but 3 pools. Overall a great resort that we would recommend

Fantastic Resort

This was our second time to this resort. Great family fun, 2 older adults (in our 50s) and a 21 year old and a 15 year old. There were activities for everyone. Resort is small but very well laid out. A la cartes were wonderful, infinity pools were awesome. Rooms were nice and clean. Beach was very small, but excellent for snorlking.