Great resort

The resort is excellent. Food is amazing and staff is very helpful. Highly recommend. Only issue was that the room type was wrong and that the A/C broke down (they gave us a fan which was OK). The grounds are well kept.

Nice resort / didn't get what we paid for

The good: Friendly, clean and nice. Would return The bad: paid for a first floor pool side room. Got a second level partial ocean view room. Originally they gave us two guys a queen sized bed so we had to change to two single beds. Flight was two hours late leaving but that happens. Overall I would return but not sure with Sunwing.

Fantastic resort

I thought the hotel was very good I have been here four years now. The staff are absolutely amazing the only thing I think they need to upgrade is the alcohol to more premium and better the wifi other than that I love this resort.

Awesome Vacation!!!

Being first time vacationers we were very nervous about travelling. Eliana was awesome with answering my questions and concerns and putting my mind at ease. The booking and information went very smoothly. We had a most amazing vacation from start to finish. The hotel was great and we can't get over how great the grounds were kept. We upgraded our room when we checked in and there were no issues. We were quite happy with the room. We noticed the fridge was not stocked but was not a big deal for [... read more] us and went out on a stroll to explore the grounds. On our return the fridge was stocked and all was in order. The service was most excellent and all employees encountered were very friendly. We especially liked that there was a main beach and also a smaller quiet beach. There were quite a number of swim up bars and restaurants on the grounds. We especially liked the many private settings and nooks throughout the grounds that you can just sit a relax for some private quiet time.There were also alot of activities available so there was never a dull moment. The food was absolutely amazing at the Japanese restaurant and the entertainment that went along with the preparation of the food right in front of us was pretty awesome. Ofcourse we can can't leave out the ever famous jerk hut...lol. Our checkout was seamless and the airport transfer arrived as scheduled. Overall, our experience was absolutely wonderful and we will definitely plan to revisit this hotel.

Great vacation!

This place was not exactly as expected. The food was fantastic, staff lovely and comfortable rooms. But the beaches were a disappointment. Not swimmable as it was a small closed off area and the seaweed took over the rest. The pools were good for socializing but again, not deep enough to swim. The grounds very well kept and many areas to explore. I would recommend this resort for a quiet, relaxing getaway but look forward to seeing other parts of Jamaica with more options to walk off resort and  [... read more]get a feel for the island. Is call it a 4 star over a 5 star

Great resortGreat

Great resort with amazing friendly staff. The food was fantastic and the staff added to what was a great atmosphere. Speciall thanks to Ronaldo in the main dining hall for taking care of us all week. We will definitely return!!!!

Amazing trip

Good day This has to be by far my best trip ever a group of 14 of us came here its was absouetely amazing from the resort itself was very clean my bed always made my fridge always full even the grounds were very clean and well taken care of I couldn't say anything bad about this resort ...now the people were always so caring and friendly I loved the people here better then anywhere I've ever been especially Ronaldo..he was a young gentleman who worked the bu [... read more]ffet at night he was always so friendly got us everything we needed without question he talked to us every day he was always so happy and he hugged us when we left that's the kind of welcome every where should give when tourists are visiting there country I will always remember my time in Jamaica and Ronaldo....and I will come back even to the same resort even we we left the resort the people outside were just as amazing everywhere we went ....jamaica .....peace..respect love ....until next time ..love from the wilson family

Fun time group

The resort itself was a bit far from the airport but the resort exceeded my hopes for an exceptional time. The people were extremely friendly and acquired the friendship of 1 person in particular. His name is Ronaldo. Ronaldo was our table waiter among other things. He went out of his way to serve our group of 14. I shall remember him for a very long time.

Funtime group

We were a group which consisted of 14 people. The resort was amazing. Our room was so much better than we expected. We had a pool view room . Amazing. The food was amazing. We had an a wonderful man named Ronaldo at the evening buffet help with all our needs and requests. Very polite and a great help. The people were very friendly and helpful. It was a very amazing trip . Would definitely go back to Jamaica.

Jewel Paradise Cove - A Hidden Gem!!!

The hotel is about 80 minutes from Montego Bay airport and after our flight landed we went through customs which I'm sad to say was horrific and then sat on the bus for well over an hour before we left. It was frustrating because we were so tired from a long day of travelling and of course the heat but when we arrived at the hotel we were welcomed with a refreshing drink and a cold towel which was really nice. Check in went quickly and smoothly and we were in our room in no time. We did not have [... read more] bracelets at this property but did have towel cards. The rooms are spacious with lots of drawers, a nice size closet, a king size bed and a modern bathroom. The mattress was very firm to firm actually but you are only in there to sleep so no biggie. The shower was very big however as other reviews mention it did leak water on the floor. Not a huge problem as I found turning the shower head to the wall significantly reduced the amount of water that ended up on the floor. After unpacking we roamed around the property and we honestly have never been greeted by so many people as we have here. Every worker on the resort said hello in fact the lifeguard grabbed us menus and told the waitress we were waiting to eat. Unbelievable service. All staff we encountered from the entertainment crew to servers/waitress/waiters, maids, cooks, groundskeepers all were extremely friendly. Special thanks to Merric Adam's for our delicious omelettes and friendly smile/conversation every morning. There is a water slide on the property, a number of jacuzzis, a disco and a gym. The property is well manicured and smaller than what we are used to but was well mapped out and easy to navigate. One downfall is there are no elevators. We were on the 3rd floor and carrying our luggage up and down was tough so if you have mobility issues make sure you request a room on the 1st floor. The food was delicious from the Jerk hut on the beach to the buffet and the a la cartes. Our favourite a la carte was Japanese and a shout out to Blackie Chan for cooking our amazing meal as well as his entertainment. The drinks were quite tasty and I have to say my new favourite drink is Jamaican Jam - yeah mon lol. We did not do any excursions as this is our 5th trip to Jamaica but if you have never been to Jamaica I would recommend visiting Dunns River Falls and also a day trip to Negril to Rick's Cafe to watch the cliff diving and also the pristine beaches on the 7 mile. Overall we really enjoyed our trip and would recommend this resort to our friends and family. We hope to return very soon.

What a "Jewel"

From the moment we arrived at the hotel until our departure we felt the customer service experience was top notch. The food was very good, not a huge selection but a tasty selection. Will do Jamaica again!!

Outstanding Resort

The staff and management were great and went to the level to help you out. The beaches and grounds are groomed daily and as well your room were cleaned and stock with all the water and drinks. They have a couple on free tours that a must. Wish we could have stayed longer

Unbelievable Resort!

This was mine and my husband’s first time at an all inclusive and I have to say it was amazing. The food was terrific, the atmosphere was great and the staff were so nice. We will definitely be going back.

Wow,as perfect as it gets!!!

Perfectly aged,gardens beautiful,buildings good shape,pools very good x 3 pool bars, my wife and I did 2 restaurants and buffet all good quality food! Resort has lovely boardwalk & 2 small beaches 1 quiet, 2nd floor bar above restaurant/boardwalk open air great views of ocean , resort has accommodation for all , weddings,bdy, anniversary/ meetings... Going Back!!!!

Fantastic Resort

We really enjoyed our time at this resort, very clean, staff super friendly The food was great and entertainment was fun to watch and participate in. Had a very relaxing time, beach was lovely. We would visit this resort again.

Best Beach Vacation!

This hotel was amazing! From the staff to the food to the activities it was never a dull moment! I would highly recommend this hotel and booking a vacation with Danielle to anyone! This was the best vacation I’ve been on in a while!

Amazing stuff

Hotel is nice, however there is some things that can use improvement. Bad is hard, also smoking area can use some cushions on stone bench, as it is not pleasant to sit on the stone. Food was good, but we were expecting more choices of Jamaican food, sea food. Hotel is very clean, room is nice, specious, balcony can have chairs with cushions. Stuff is amazing, everyone from reception, stuff in restaurant, bar, gardeners are so nice, friendly and trying so hard to make your stay as pleasant a [... read more]s possible.

Excellent time

Let’s start with the spectacular grounds. So lush and well kept. Rooms were clean and bathrooms are incredible! Staff was extremely friendly and bartenders especially. Shows were well done and you always had something to do! The food was amazing! I’ve never ate so well on a trip ever!! Beaches were well kept and snorkeling off the little beach was always fun :)

Changed since new ownership

We went to this resort in October 2017. Everyone in our group enjoyed themselves. The resort very clean, the food and alcohol were excellent. Everyone working in the resort greeted us with a smile. Although the beach is very small and like the name, enclosed in a cove, the resort had a glass bottom boat that took us out to the ocean and guests could snorkel - no charge. We went back this October (2018) and although the employees all work hard to keep the place clean and look after the [... read more] guests there are many changes that have taken place since new ownership in June. The alcohol drinks are mostly ice. Not blaming the bartenders, they serve what is supplied to them by Management. I asked for a plain Vodka (in a Smirnoff bottle) and it smelled like rubbing alcohol. We had to go out of the resort a couple of times to find name brand alcohol that we could drink. A lot of other guests did the same. The buffet wasnt the same. We didnt starve but there wasnt anything that impressed. The Italian restaurant had delicious lamb chops and desserts with great service. The glass bottom boat now costs $ 30.00 American, per person. We went out of the resort to Sharkies. Its not too far and right on a beautiful beach. It was the only time we had decent fish. My husband had the red snapper and I got the grilled lobster. Also their rum and cokes actually had liquor. Last year the entertainment team were more involved in the nightly entertainment. They would do a "before the show" and get guests involved either on stage or get up and dance. This wasnt the case this year. Very low key. They did have outside groups that came to entertain and they were good. No music during the afternoon by the pool to get people moving. Just a disappointment to see subtle changes in just a few months of new ownership.

Gem in Paradise

First time in Jamaica and it won't be the last. This was a great little resort. Quiet, clean, great food, easy to get around. Lots of variety in settings with the beach and 3 pools to choose from. Each pool area seemed to be a different level of relaxation but all had a swim up bar and hot tub. Perfect if you looking for a fun but relaxing getaway. Beach is small but very private to this resort. It met our needs and we spent each day there. The beach staff do a great job keeping it clean ea [... read more]ch day. Lots of little nooks to sit and relax in privacy if that is what you are looking for. Great ocean views with a nice board walk for strolling. Rooms were very comfortable and had everything that was needed. Housekeeping was in afternoon and evening to make certain we had what we needed. The Staff is what makes this resort a definite gem. They couldn't do enough for you. Management is very visible and truly interested in your experience. I did not come across one staff member that wasn't friendly and helpful. We will definitely return to this resort in the future. One Love.....