Good Time Had BY All

We just returned from the Riu Palace Mexico ,overall we had a very good Holiday, we had spent a vacation there seven years ago and enjoyed it then so we brought our friends and family down this visit. The travel agent Jenn Black was good setting up our trip,but we where to have a room set up for three people and when we got there we had two double beds and a couch with no pull out. We had to wait a day to get a room with a pull out,not sure who was at falt there all I know is we paid full fai [... read more]r for all three of us No Discount! The resort is beautiful and the grounds are kept perfect,pools Resturants are clean and well kept. The best part was the staff they can't do enough to help make your trip enjoyable, the Bar/floor manager Hermain went above and beyond to make our every day special,please let the Riu resorts know what a valuable employee they have in Hermain (not sure of the exact spelling of his name) We do plan to return to this resort again. Nosnow60

Amazing resort!

Lovely wide, long beach which is groomed everyday. No reservations needed for a' la carte restaurants and can go as often as you wish. Food was very good. Service was excellent. Rooms are starting to show their age, but still comfortable. Felt very safe and bonus being able to visit nearby Riu Hotels for shows and food. Nice being able to walk to Playa del Carmen.

Amazing resort

The hotel is very beautiful, clean , the personal are great and helpful,the food is amazing,so many different dishes and very tasty, food for everyone. We will definitely go back there.We have been in many all inclusive vacation in different places, but this one is the best.

Love! Love! Love!

We stayed in this resort June 18-25, 2019. The weather was beautiful and we really enjoyed our stay. The beach was fabulous and very relaxing. Even though there was some seaweed and the shore wasn't always pristine, we noticed workers constantly cleaning and working hard to keep the beach clean. The food was delicious and seemed as if it was made out of the highest quality ingredients. However, the most enjoyable part of every meal was admiring the presentation of the food, and every single deco [... read more]rative piece in the restaurants. The front lobby staff were all very accommodating and helpful. They answered all of our questions, gave us excellent suggestions, and overall made our experience flawless. The rooms were always clean - we loved the special touch of leaving little chocolates and folding our towels after every cleaning. All personnel were very helpful and overall we had a wonderful time. This is our second time staying at a Riu resort, and we would recommend it to everyone!

Yes it is a great resort!

The staff and ground staff were all excellent. Everyday things looked prestine. The buffet had great selection and we were all very content. The steak house had very good steak which I had not really expected in these areas. The other Alcarts we did not visit as you had to have long pants,and I would think dress type shorts would be fine with most people. Weather was the best I have enjoyed in many years, have stayed at this RIU about 5 times and the surrounding RIU's another 6or 7 times.  [... read more]Overall was an excellent vacation from the snow.

Kids friendly fun resort

Clean, well-designed, great beach, delicious food, nice staff. Great layout and all the amenities are easily accessible. Water in the pools was a bit cold, even during the day. Fun shows at night and animation staff are very nice. All resort staff were quite attentive to needs of guests

Excellent Resort!

The rooms were amazing and always cleaned nicely daily. The grounds around the resort were always tidy and clean. The beach was nice lots of chairs and many shaded areas. The food was amazing and lots of different items to choose from ther was something for everyone.

Satisfaction guarantee !

My spouse and I went to the resort for 1 week this March. It was our third times at Riu Palace Mexico and our fifth times at the Riu complexe in Playacar. So no need to say that we appreciate very much spending our vacation at this resort. The main reasons: the food is excellent and the beach has a lot of space for everyone whether you want to be in the sun or in the shade. The rooms are comfortable and the staff very welcoming and friendly. I just want to say a special thanks to Miklos who  [... read more]has been very understanding about one of my concerns. When we arrived, we were assigned a room with a balcony that had no glass but a concrete wall. I had request, if possible, an upgrade because it was our 5th times at the complexe but mainly because I was also celebrating my birthday during my vacation. Reading on the balcony is very important for me during my vacation and I do so every morning while my spouse keep sleeping. I also do some yoga on the balcony. Not being able to see the ground, trees and sunset was upseting for me. Some people may like the privacy of a concrete balcony, but I don't. The day after my arrival I went to speek to the manager. Miklos listened very well to my concerns and made sure that I had a room with a glass balcony for the next day. Thank you Miklos for doing everything to make my vacation more enjoyable. Everyday I had a surprise when we came back to the room at the end of the day , whether, flowers, chocolate, Happy Birthday sign and even a Tequila bottle the day of my birhtday!. Thanks again to all the Riu Palace Mexico staff for making my stay a memorable one !

Great resort

Well kept hotel and grounds, excellent staff and service. Amazing beach, lots of palm trees for shade and beach service was excellent. Food was very good, breakfast and lunch buffet style. Five a la carte restaurants for dinners no reservations required, just show up. All were very good with lots of choices, decent wine and excellent service.

Very good resort

the ground the building and restaurant were very clean. The beach was amazing. Only issue at the beach was the beach bar was too far. The people are friendly and willing to help. Very good services. Some people did complained about the air conditioning in their room, we had no problem.

Riu Palace Mexico

Loved the hotel. Beautiful. My only complaint was the weather. Very very hot and humid. I would only return in the Winter months. A friend's allergies were bad because of a moldy smell. I loved the shopping at 5th Avenue but again it was too hot to enjoy. The food was the best I've had at any of the resorts I have been to.

Excellent resort

We were very pleased with The Riu Palace Mexico. The staff were extremely friendly and very accommodating. The facilities were beautiful. The food was amazing both at both the buffet and the a La Cartes that we went to. The rooms were spacious and the bed was very comfortable.. We thoroughly enjoyed our stay.

Awesome time

From the food to beaches, everything was top notch. Will definitely come here again. They have tons of food choices and dessert items. In room service is great! Everything is close by so you don't have to walk alot.

Great Resort

Grounds and beach amazing food was absolutely perfect some trouble with air conditioning in room able to change rooms without difficulty close to shopping no complaints staff awesome to deal with friendly and courteous

Had a great time!!

The Mexico Palace is beautifully situated and very impressive, our room was close to the beach and overlooked the grounds. The only draw back for the week was the noise at times it was loud as they were hosting weddings but it was usually quiet by 1 am. The food was unbelievable and the Jacuzzi tub in the room was well used, we did have a few ants in our room as I think the previous occupier may of left food out but they came and sprayed and it was fine after the first night.

You will never go wrong with the RIU Hotels

This is my husband and my 17th time to the RIU resorts in the Mayan Riveria. We decided to stay at the RIU Palace Mexico for the first time and we found ourselves constantly comparing the RIU Palace Mayan Riveria to the RIU Palace. The air flight and transfers to the Hotel went without any problems and the smaller vans that are now being used allows you to arrive at your Hotel quicker which is a huge improvement and very much appreciated. This also was a first for us travelling in March as we h [... read more]ave always visited in October. To compare weather you can have rain either season.The sea was very rough. It is warmer in October. The food, the service, the cleanliness was excellent. The RIU Palace is a larger and more modern resort but my husband and I feel more at home at the RIU Mayan Riveria. The entertainment team during the day was disappointing at the RIU Palace as we were use to the team interacting more with you and trying to learn about you and entertain you. The shows at night at the RIU Palace were very entertaining. I only wish that a 10 day stay could be arranged., 2 days are lost travelling leaving only 5 days to relax and enjoy everything that there is to offer. However our much needed get away was everything we expected and I am already looking at booking in October. You can never go wrong with the RIU Hotels.

Wonderful resort - repeat guests

We have been here before and will be back again. There was absolutely nothing that we would criticize. One day while we had our afternoon coffee in the lobby Cafe, departing guests came to embrace the employee who runs the Cafe - they were just like family. Waiters in the specialty restaurants exchanged names with their guests and talked about seeing them again "next time". My husband and I are seniors who travel quite a bit and who enjoy quality service, and this was it. Other reviewers wi [... read more]ll tell you about the great beach, the friendly activity staff and the waiters at the beach who served drinks non-stop.

Average

changed room because of view but the other room did not provide a view we had expected either. We were not aware of an extra charge for a room with a view. Other than that the resort was beautiful but not enough entertainment.

Awesome resort!

The room was very clean, the food was delicious, the staff were very accomadating and very polite and friendly! We stayed for two weeks and loved the resort and the location. We went March 29, 2016, the weather was beautiful. It was quite damp when sleeping at night. We will definitely be back!

Enjoyable holiday

Pool water (too) cold; WIFI at pool (and at times elsewhere) usually not available. Other members of party were taken 2-hours out of their way because driver went to wrong hotel, but these are relatively minor inconveniences to a nice vacation.