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It was a great trip despite the unorganized arrival at Montego Bay airport. Our air transat rep went aboveboard to make sure we were satisfied thx Daly. The staff at the Holiday Inn were great and respectful. We will recommend this place to others.

Lovely resort

The hotel is nice and clean. Some of the rooms are newly renovated. Pools are very clean and the property is well kept. The view surrounding the beach is beautiful. However, it would be much nicer without the seaweeds. Some of the staff are very friendly.

Fantastic Resort

Everything that you want and need out of a resort. It was clean, great pool and ocean and was family friendly. Rooms were clean and staff were friendly. Would recommend to anyone headed to Montego Bay.

Great Resort

We enjoyed a wonderful stay for 1 week at this Resort. Stayed in Building #1 on the 3rd floor with partial Ocean view which we enjoyed morning tea and coffee on the Balcony . Our maid Latoya did a wonderful job in looking after our room and any additional things we asked. The grounds were clean and very nice. The workers work very hard on this Resort. Certainly would come again and stay longer.

Great value

Rooms are clean, staff very nice, food was good and lots to choose from. Common areas nice, relaxed atmosphere throughout resort. Good value for money its a older resort however well maintained. I felt safe staying here. I would definitely stay again!

All you want!

This hotel has great food, great service, clean rooms, new comfortable mattresses, amazing views and beach. You will not be disappointed if you want a great relaxing vacation with great weather, drinks and people!

Outdated and it shows

The only two good things I can say about this resort are that it had a pretty ok beach and the food was not the worst I have ever had at an all inclusive. The pool, entertainment, tennis court, mini golf, service and rooms were horrible. I would not go back to this resort.

Great vacation

This hotel is an older hotel. It was perfect for the type of vacation we were on. It is for all types of travellers, I never felt crowded. We always had a nice place to hang out and never fought for beach chairs. The food was OK but we did not make it to the à la carte restaurants, heard they were good. Close to the grocery, pharmacy and bank. Management was great, service is good, better with tips. Would go back for another trip here someday.

Good time with some glitches

Just got back from the Holiday Inn I Montego Bay in Jamaica. Nice place, great for families. Beaches are nice, but Water is very shallow, not great if you like to swim. Food is good, always something to eat at different locations on the resort. Check in was very slow and an awful experience. Many people very unhappy at check-in! Rooms were very clean, we were in room 3203, air conditioner was really loud, had to use ear plugs to sleep. All in all a good experience

Holiday Inn Resort

It's a beautiful resort, very clean; you can access the beach from so many different areas of the hotel. Easy shuttles to Margaritaville and airport. The drinks were great. The food was not very good very bland, not much variety.

Pleasantly surprised!

This resort was way better than expected! The people working there were so nice and friendly to me and my girl friend. The drinks were amazing! Food was pretty good too. We loved the hut that served burgers & fries. We were mostly worried about the cleanliness of the rooms because of some of the reviews. But everyday our room was cleaned up nice with fresh towels. The resort is clean and bigger than we thought and the little island is so enjoyable. There’s even a space area for adults only. Ov [... read more]erall we loved our experience and will be coming back!

Five star staff!!

The resort was wonderful.We got a pool/ocean view on the third floor in building one.Thete was a coffee maker a t that worked great air worked great but no fridge.Safe is included as well.Food was good.Omelet girls were fantastic.We went to all the alacarte restaurants and didn't like the Jamaican one.The Japan was the best but we paid for it. The beach is clean,the water crystal clear and the island is picturesque.Entertainment was some very good to some mediocre.Santizing stations available  [... read more]and all staff wore masks!.It was a wonderful vacation! The drinks were fabulous and so was most wait staff.Everyone was polite and worked hard.Would definitely go back!!

Great resort

This resort while yes it is older, it is cosier and friendlier than the the big boxy hotels. The staff are so friendly and helpful. The hotel is gradually being renovated and the rooms that are finished are great. We had an ocean front room in building 5 and it was perfect. Two large comfortable beds, plenty of towels and water daily. The fridge was great and the air conditioning worked quietly and efficiently.The room was cleaned every day. The restaurants, beach and all activities were within  [... read more]easy reach of our room. Plenty of choices for food and while everything wasn’t to our taste there was always plenty to choose from. The beach is cleaned every day and there are plenty of lounges. Snorkelling was great and the water was so warm you could swim all day. The grounds of the hotel are lovely and perfectly maintained. Masks were mandatory in the restaurants and when getting food from the buffet. The staff all wore masks and were constantly sanitizing public areas. We would go back to this resort anytime.

A great Vacation

We spent 10 days at this resort. The rooms were clean, although slightly out dated. The food was excellent, a very good choice with some catering to gluten and lactose free. The specialty restaurants did not disappoint! A special mention to Jodi at the front desk, who went above and beyond for us, and to Dave the night manager who made a big impression on us, never faltering in is quiet, kget things done attitude. He is awesome!

Holiday Inn Montego bay

The hotel beach, grounds and location are great. We are returning customers from 2019. The hotel made many COVID precautions. They strictly enforced the masking rules for the buffet. The food was fantastic as always. The desserts could have been helped with ice cream as an option. A sample of more local fruit would be nice. Guinep, Advocado, Nasberry, Jackfruit, Sweet and Sour sop, Plums, Breadfruit, mango etc. Some of these trees are on the grounds. The reservation dinners both free and ex [... read more]tra $ were not worth it. It was nice to do something different but the buffet is waaay better. I made the pineapple chutney when I got home. Mwah. Fantastic buffet meals by the kitchen staff. Nice mix of Jamaican and traditional meals with something for everyone. The hotel could do better on chaos control during check in time. Transportation was also an issue. Guests should be aware that the typical concierge location is manned by 3rd party taxis. Not that you may not need them but the distinction should be more clear. They do not work for the hotel. Some signs posted would help. Like the entire world..staff turn over, supply and training issues are impacting things, but as long as you take that in consideration the staff are really doing their best. Shout out to the Barefoot bar and the fish, burger and chips tuck on the other side. Those people are going non stop for 7 hours. Great job your hard work was noticed. Shout out to Davina at the bar. There is something about this hotel that makes it very special. The majority of the people that come to stay are relaxed and that rubs off. I feel comfortable to be myself. I recommend it. I will be back. I miss it already.

Beautiful Resort

The grounds are well kept, Public area were kept cleaned and Covid 19 protocols were kept in Public and Dining areas. The Rooms were dated but clean. Rooms are to be cleaned every second day however they missed one day of cleaning in our room. We stayed in Bldg. 1 it was closed to everything but a little loud at night with the entertainment. There was times they ran out of plates and glasses. Special shout out to Wayne the Bell man, Teisha in the Buffett Dining area, the lady Bar Tender(sorry [... read more] I haven't the spelling of your name) at the Adult pool who always went over and above to make our stay a wonderful experience. This has been our 4th time at this Resort over the past 14 years and we will be back.

Not what was expected

Not what was expected based on photos. Check-in process was unorganized and room was not ready. Not much variety at the buffet and ran out of food fast when more guests arrived at the resort. Other food places also ran out of food items - no nachos, or veggie burgers. Staff were not as happy and friendly as we had experienced at other resorts in Montego Bay. Shows were horrible and not entertaining. Mini golf course looked like it hadn’t been maintained for years as did the tennis courts.  [... read more]Overall the resort looked extremely run down, not what they advertise in their pictures and staff were unprepared for the amount of guests that were booked in. Not the greatest resort experience we have had in Montego Bay.

Feels like home

We were feeling a bit anxious to be honest, travelling for the first time since Covid 19. That being said, we had a fabulous time! The airports and airline were masks on. But once at this beautiful resort, the only requirement was masking at the buffet while selecting food. ALL the staff were masked, through the entire resort. The weather was perfect, the hotel clean and welcoming, beach was awesome, and the food, especially a la carte restaurants , was excellent! Once you go, you know [... read more]! We will be back!! Thanks Jenn Black for setting us up, and keeping us up to date before departing !

Amazing Resort

I was wonderful, warm atmosphere, loved it. We experienced great service with very professional staff. The meals were excellent and great dining area. Te daily evening entertainment was wonderful and entertaining. The open food venue until late evening was great. Your staff were helpful and friendly. Rooms were clean and the grounds. The locate with the Ocean so close is 10/10. This was an Amazing, wonderful week, I would like to visit again in less than 6 months.

Great vacation

this was our third time to this resort, food is always good. hotel is well kept and clean. beach is great. ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ