Awesome Resort

Just got back from an amazing week at Allegro Cozumel. There was a group of 8 and we all loved the resort. The staff was amazing wherever we were from the rooms to the dining rooms and the entertainment. All such beautiful attitudes towards the guests. The beach was brand no problem finding a lounge chair there. The Asian a la carte was phenomenal. The chef put in a great performance and food was spectacular. This is definitely a place we will return to and we met so many couples that wer [... read more]e on the 2 nd and 3 rd stay there.

So so resort

We were at this hotel 10 years ago and what a different experience! Not for the good! The food is terrible when there was food. Always empty trays. A la cartes were booked up when we arrived already unless you wanted 9pm sitting. Had a group of 39 people and were told they couldn’t put us all together for just one night. Took 3 days of begging and then finally Pedro accompanied our group. It was a 60th wedding anniversary so we wanted a special dinner. The grounds are pretty and beautiful beach. [... read more] Shower runs out onto our floor so we had a giant puddle into the room every morning. Bar staff is really friendly. Front desk staff not so much

Very lovely and lively resort

We were there for one week through Air Canada Vacations. The resort itself is beautiful. The grounds are very well taken care of. There is a huge kid's fun area with a series of pools. Beach is smallish but accommodates the guests well. The main pool is not huge but functioned very well for the number of guests. We six had a great time. Food quite good. Loved the Italian and Japanese style restaurants. Mexican was just ok in our books. However, the main buffet and lunch buffet had many Mexican d [... read more]ishes on offer and were very good, especially the pork and bacon. The woman who made the eggs to order every morning was amazing and moved the line along very efficiently. Drinks were fantastic and there was certainly no skimping on alcohol. Cozumel itself is not boring. We rented a jeep for the day from HTL that they brought to us and picked up 24hrs later. Cost was 55US plus 25US gas. Drove around the island on the one road and stopped at various gorgeous beaches and look outs. The activities are fun and hosted by a fun team. Some of our group participated in many of the activities and had a great time. The reception team gad a few difficulties on our arrival finding new rooms for us away from the kid's area. Thry came through in the end. When our younger couple decided to get married on the beach, all stops pulled to make it happen, courtesy of Aeleen. Super service from all involved in this very emotional and joyous event. It was not legal but symbolic. We zoomed into San Miguel to buy dresses and shirts. Thanks to Lola at her shop of the same name on the main road facing the water, we found a wedding dress and 2 dresses for the ladies. If you find yourself on Cozumel please visit Lola. Beautiful dresses made on the premises. She can make something the same day and deliver it to your resort! She's worth the visit for lovely summer dresses, tops and pants all made by Lola. All in all a great trip. I would recommend the Allegro highly, especially if you have young children.

Great holiday

Nice small resort. Shout out to Fernando at the pool bar and Sandra and the other young maitre d. Thank you for your big smiles every single day and for accommodating our big group of 12! The oriental a La carte is fantastic! Unfortunately they only guarantee you one a la carte during your visit. This was disappointing as we noticed they were never full. Front desk staff were ok. The manager should help out when he can though. Overall nice resort.

Beautiful resort!

We loved this resort and thought the size was perfect for our group of 13. The rooms are comfortable and clean and the hammocks are a nice touch! The food is very good, the only problem is getting into the specialty restaurants. We could only get reservations at 1 of them the week we were there. The pools and beach area are beautiful and it’s never a problem getting lounge chairs. The drinks are great and bartenders are friendly, especially Fernando. The grounds are kept immaculate and check in  [... read more]and check out were fast and easy. I would visit this resort again!

One of the best resorts we have ever been to!!!

Almost pristine grounds, so well manicured and clean! Rooms just enough space, very clean, exceptional beds! Food was so diverse, copious, and some of the best selections! No problem wanting to come back again!

Great stay

Went to the Allegro Cozumel with a group of 16 people. We all had a great stay. Food was good, loved the specialty restaurants. Staff were friendly and always helpful. The rooms are dated but comfortable. Beds were perfect. The beach was wonderful.

Great resort

Hotel is awesome. Beautiful grounds, pools and beach outstanding, excellent food, great staff, lovely accommodations. Got premium room. Access to Santa Rosa Bar fabulous. Excellent service all around. 4th visit to Allegro Cozumel. Never disappoints

Great holiday

Overall this hotel checked all the boxes , very clean , super friendly staff and beautiful grounds . Food is limited in selection but what they do have all tasted great . Smaller resort , easy to navigate . Rooms are on the small side so if sharing with more than 1 might not be good room selection for you .

Nice resort

Hotel was very nice, good for families, great water park for kids. Pretty and clean hotel. Hammocks were very nice option. Rooms very very nice. Good size beach. Ok a la cartes. Food like most places was ok not great. Only bad was the water was terrible smelling.

What a great family trip!

First of all, Cozumel is such a beautiful island. The weather was fantastic and the atmosphere is so subdued. The hotel Allegro is not a large resort Which was great fir us with kids and an elder. Food was very good. The beach was beautiful. But there were weedy areas. Service was great! Overall I would recommend this resort for a nice family get away!

Won’t go back

This trip was exactly what we needed for my husband, myself and our newest addition, our 2 month old daughter. We loved the beach, sun and diving. We will however not be back ever again as the food was atrocious. We didn’t starve or get sick, but it really was pretty bad. The only thing to eat at lunch was (cold) burgers and wedges/fries. Salad was pretty good. That’s it! The other schlopp was awful. Coffee machine constantly broken. And far far too many people needing to eat In one place. T [... read more]he drinks however were fantastic. We arrived at the resort around 11 am big no rooms would be ready until 3! None, zero. There is no where else in the resort with AC. So our 2 month old started overheating by 1pm. No room available. They had a small office space they allowed us to sit in that had ac. Finally at 3 the front staff allowed us to be the first to recieve our room. Still had to wait an hour for the crib to be delivered and finally our baby could lie down for a nap at 4pm (we left our house at 1am for the flight). Air canada was disappointing, on the way home they only came around with drinks during times of turbulence, and refused to serve hot drinks because of it. Then we arrived in Canada and did not get any information on where to pick up our stroller and car seat. We found an air canada rep who told us to take an elevator up and wait. We did. Someone (luckily) noticed our stroller and other people’s walkers on the empty elevator, the doors opened with our expensive equipment but no air canada staff to unload!!! Horrible. No one let us know anything about coronavirus recommendations. So we of course stopped to eat/use the bathroom on the way home not knowing the government had asked us to self quarantine until late that night! Yikes.

Our stay at Allegro Cozumel

Overall we had a great time, wish the kids / families that were there had utilized the kids pool more than they did. There are 3 pools, a kids pool, a more family oriented pool, and a bigger pool with swim-up bar/entertainment - we took this to be the adult pool, still lots of kids around/loud families Also wish there was a sign / rule about “reserving chairs” at the pool. Frustrating when people would reserve chairs, one day someone had 3 chairs reserved we were at the pool for 6 hours a [... read more]nd they didn’t show once!! There needs to be a rule in place that it is not allowed - this is what we were told upon arrival. Otherwise, they need more chairs by all pools and on the beach. Food was good, the Japanese A La Carte is a must - hibachi grill! The Mexican was also thebomb.com. Buffet had different “themes” every night/morning. Breakfast was mediocre - bacon was almost always empty, but was still decent! Omelette bar was our go-to every morning. Pools were clean, the waitors/staff by the pool always made sure our drinks were full, pool was spotless and that we were taken care of! Overall great stay! Would recommend to families with young kids, maybe not young couples on honey moons or older couples looking to relax - lots of kids running around, parents occasionally yelling at them, splashing, jumping, etc.

Terrible tesort

The buffet was horrible at every meal. There was nothing to pick from And a lot of the food was tasteless! No alcoholic beverages were served before noon! They said it was a Mexican law! Not even Mamosa with breakfast! Even though we paid for all-inclusive we had to go across the road to an outside restaurant to have meals and alcoholic beverages! Rooms were very dated you could see daylight around the door in our room even when it was closed. The shower door would not close and there was a  [... read more]crack on the bathroom floor! In the seven days we were there there was only one night of Nightlife. The rest of the time the outdoor theatre had movies for kids. Nothing for adults to enjoy. All this being said the resort was clean and the staff was very friendly and accommodating!

Above expectations

My wife and I booked a two week dream vacation. The reviews do not do the Allegro justice. There were some minor issues but stuff happens, that's life. get over it. The resort was amazing, saw some wildlife and the snorkeling right off the beach was beautiful. Unfortunately, I experienced a medical emergency four days "in" and had to leave on the next available flight, thanx to Francisco (Air Canada Rep), that was achieved. My left eye had to be eviscerated, and when I heal we hope to go back AS [... read more]AP.

Nice resort

This resort will not serve alcohol until NOON.. they had a notice on the bars stating it was Mexican law ! This was false so I was told, it is only this resort that came up with this rule!!! so I will not be returning here in the future.. the grounds and rooms are nice. The food was repetitive with little variety.

Great Resort!

I stayed at this resort from January 31st to February 7th with my mother (64) and son (19 months). Don't let the other reviews fool you. The rooms are on the smaller side but you are on vacation so shouldn't be spending much time there! The beach is beautiful, we spent every morning there playing in the sand and surf with my son then in the afternoon went to the quiet pool and kids pool. The food was great, sometimes there was a bit of repetition but it was always warm and there was always somet [... read more]hing tasty. The few drinks that we had were tasty! We didn't get to any of the shows at night so I cannot comment on those. The grounds were beautiful and you always saw the gardeners working hard. All the staff we encountered were super friendly and always willing to help. I wish we were still there!

Horrible

Rooms were too small no separate bathroom food was repetitive staff was ignorant and rude driven by tips and money for everything family resort but yet all the games were only allowed for adults i.e volleyball pool etc

Wouldn’t go back again!!!

Food was very repetitive small buffet three a la carte restaurant but they only let u book two and they r always full... staff were very rude unhelpful and wouldn’t speak English ...rooms were very very small second pool should have a bar close by .....bar opens at noon new Cozumel rule unless u offered tips ....very very driven by tips nothing would be done for you otherwise

Great stay at Allegro

We really enjoyed our family trip January 25 - Feb 1, 2020. The resort is fantastic with great pools, beach and the ocean was very warm and swimable. The entertainment team of Juanini, Arbey and Cristian were fun and ran great shows at night for kids and adults alike. The shows were excellent. The food was slightly average at times, but overall very satisfactory. Wifi was not included which we missed when booking, so that was slightly disappointing, but liberating to not be on our phones al [... read more]l the time too. There was a good mix of families and couples and we met a number of return visitors. Would definitely consider a return trip!