Not impressed

When we arrived they said they did not have our reservation. So we gave them our paperwork, which they did not return that had our flight tickets attached. It took an hour or more for them to assign us a room, and then the reservation said 4 days which should have been 8 days. We had to be out of our room by noon on check out day even though the bus did not pick up until 2 pm. Staff that did speak English were pretty good but they’re were not many.

Nice resort

Decameron Los Cocos resort was in a town called Guayabitos which is about an hour and a half from Puerto Vallarta so it’s awesome if you want to be away from busy tourist centre. Beach sand was very soft not rockey at all water was calm and you can swim in small waves which was very nice. It is a very nice location surrounded by Jungle however most people don’t speak much English even resort staff didn’t speak much English. The staff work hard to keep the place clean. Food is typical o [... read more]f an all inclusive not much variety but good if your not to fussy. There are lots of little restaurants along the beach to try if you get tired of resort food. Alicias was a very good restaurant that we went to and she even organized an awesome fishing trip and cooked up our catch of fish which was delicious. Very authentic Mexico. We were in building 4 adult only building and our room was very big which was awesome. Water in shower smelled a bit funny at times and I had trouble getting it to maintain a constant temperature but it did have good pressure. Maid cleaned room everyday and provided bottled water. I didn’t use pools so I cannot comment on them but they looked clean

Good time

The food was average, service was great, activity people were fantastic, Fernando is the best and Antonio the server was great! Activity people all need to be on the same page about rules and guidelines, they would all say something different. Rooms were ok, maintenance needed to come faster and under the beds need to be cleaned out. Would recommend for a family only. No nightlife for young people.

Great Resort

This resort was clean, staff was very friendly and helpful. The shows were entertaining and included a lot of audience participation. I did not like the fact that almost everything was in Spanish very little English even thought there were a lot of English speaking guests. We also liked the fact that we were close to the town and could walk to shop. The beach was great, warm for swimming and fun to just people watch. There were a lot of vendors but they did not bug you, all you had to do wa [... read more]s say no or shake you head no and they would leave you alone. The only thing that I did not like was that by 10:00 am all the beach chairs were marked as taken so it was very difficult to get a seat on the beach. There were also a lot of activities for individuals of groups to participate in. Food was plentiful and a good variety. I would go back again.

Minor irritations.

Overall pleasant experience. Food, fairly good, room big, comfortable and clean. Grounds, well maintained. Staff, work hard and friendly. Irritations, we had to buy our own tonic water as the upstairs bar seldom had any. Ridiculous method of reserving a table at the a-la-cart restaurants which required joining a lineup at 7.30 a.m. to get a numbered card to make the reservation at 8.00 a.m. Didn't bother. The bikes are only available for guided tours twice a week. Not allowed out on your own t [... read more]o explore.

Wonderful holiday - Great hotel!

When we arrived we were treated to a drink & given a key to our room to see if we liked it. We loved it! Ocean view, large room 2 beds for 2 ladies & a couch. Spotless clean washroom too. All we would need for our week. The staff, polite & easy to make our stay a fantastic one! The pools were clean. Food was delish! We were down at the ocean many times swimming & it was cleaned daily in front. The only problem was that early in the morning, towels were being put on chairs & left all day wit nobo [... read more]dy there! Irritating! The area was very safe for 2 ladies to walk & go shopping in the village. We loved it. 5 stars from me & I will be back!

Exactly what we expected

I always read reviews before a trip so we are well informed and prepared. The resort was pretty much expected but we did upgrade our room a day after arriving. The supersaver room is super small with no balcony. We moved to building one which is the perfect location. No extras like blow dryers and ironing boards and an iron have to be requested. Resort was clean and was our room and the food in all the restaurants was super good. Always a lot of selection and tastey. The pools were super cold an [... read more]d the beach was busy but those were all things we had read about previously. We met some great people and overall.had a decent trip. I don't think we will return because it's just a busier beach than we prefer and the loungers are not at all comfortable. It will be interesting to see what the two new resorts will be like. We felt safe walking around town and in the area.

Amazing Resort

Wonderful food and beach. Friendly people around us and colorful culture. Good arrangement for the transportation and management of hotel. Convenient facility and interesting and funny activities with friendly staff.

Great resort

The rooms are very clean resort is very close to the beach the staff are super friendly and the food was amazing They also have great enertainment at night i would definetly book a stay there again the only thing i didnt leke was the hour and a half ride to the hotel

Great Family Resort

Los Cocos is perfect for families wanting a true beach experience. The water at the beach is gentle and shallow with a sand bottom. There's also a selection of pools if the beach isn't your thing. The food is well prepared, delicious and varied. All employees were very genuine and friendly and very willing to make your experience an excellent one. The grounds are beautifully landscaped with a lovely selection of mature specimens. I really enjoyed my time at Los Cocos and I would love to return.

The worst!

This hotel is an old joke. The superior rooms are worse than the regular rooms. Not a single thing about it was good. Food, service and accommodation are one star at the best. The beach in front of the hotel was clean. Don’t waste your money.

Very Mexican property.

This property is very well maintained. The gardens are beautiful and the whole property is kept very clean. The food at the buffet was amazing. Didn’t bother to go to the a La Carts. Our only complaint was the rooms don’t have fridges and you have to sign to get a hair blower in your room. Otherwise the rooms were spacious and comfortable. I would definitely recommend and go back to this resort.

Relaxing, Laid Back Holiday

This is a small and basic laid back all inclusive with a strong Mexican feel. If you're accustomed to a five star luxury hotel, you may be disappointed. The rooms are plain but clean. Food is excellent with A La Carte Mexican, and Steak House restaurants. The beach is busy but the vendors are respectful. The Beach Club offers a beautiful, quiet clear water beach. The pools are clean. No long line ups anywhere. The village is safe and you can take long leisurely walks on the beach or through the  [... read more]village. Perfect holiday if you are looking for a comfortable, clean and accommodating resort. We had a wonderful relaxing week. The staff and guests were friendly - no pretences or pressure to dress or behave a certain way - you could just be your self and enjoy the Mexican sun and hospitality. Third time visitor.

Beautiful Place

We stayed in Building 4 from March 04th to the 20th Pro's -Great food, great variety and lots of it -Very clean rooms and resort -Very well maintained - Rustic old Mexico feel and atmosphere - Smaller resort (240 rooms) -Very friendly and helpful staff -Modello light and dark on tap (I hate Corona) -Enough Palapas on the beach for shade Con's - You have to pay 85 pesos per day to use the in-room safe (Money grab) -Loungers are terribly hard and uncomfortable. Should upgrade to th [... read more]e mesh type - Sometimes hard to get change from the front desk for tips - Nightly shows start at 9:00 P.M. which is a little late for us old people :) -No early morning coffee available near building 4 - The umbrellas around the pools are immovable so sometimes hard to find shade Tips -Don't sit under the trees on the beach for shade unless you like the birds pooping all over you (But some say this is good luck :)) -Bring or buy an air mattress for the loungers (100-150 pesos if bought there) -Book tours through Alicia's on the beach (The same or cheaper than at the hotel) -Restaurante de Mariscos Pineda & Wanda's Burgers and Ribs (Mushroom Burger) are both great places to eat

Amazing time!

This was our first time to this resort. Staff were amazing! They were friendly and always available to help even if their English was not so good. We went on a TranSat tour of a little coffee plantation, a leather factory, a OLD Catholic church while in Compostela. Our tour guide was extremely knowledgeable and friendly. Drove thru the mountains, stopped at a fruit stand, and ice cream shop and ate at a mexican restaurant in Compostela. We went on the resort's catamaran, rented a seadoo [... read more] from someone on the beach ($40US or 700 pesos), swam in the ocean, enjoyed the buffet meals, walked a lot exploring the little town of Rincon de Guayabitos and all its little shops. Enjoyed the true Mexican town while staying at a resort, much better than going to a large resort where everything is totally cement, manmade, and 'perfect'. The market in Guayabitos takes place each Monday. Prices are often up to double for the same item that you will find at a little shop on the street. Vendors at the little shops will often lower their prices that day. When buying vanilla go to the grocery store (145 pesos for a 1 litre) rather than buying at the market (300 pesos) or buying at the airport (double that yet or more!) The resort was very clean, weather was perfect, ocean was warm for swimming, and the food was good!

Wonderful time

We were pleasantly surprised of this resort..quaint smaller town..beautiful beaches...gorgeous bay for full time ocean swimming...never too windy...more than enough things to do The resort itself was extremely clean..had entertainment every nite as well as different intervals during each day...staff were wonderful...helpful and just beautiful people We're looking to return for a longer time next year

Very very clean

This hotel was very clean! Check-in was smooth and efficient! The buffet staff was extremely friendly and attentive to ones needs. Buffet was okay - always found something to eat! Salad bar never disappointed with variety. Bar service was good. The pools were always inviting. Beach was clean and always activities going on. Really liked how vendors set up each night.

Really nice place but bring Kleenex

A hotel room with no Kleenex? Good thing the OXXO was right there so I could buy some. In what universe does a person not need Kleenex? Having said that, the place was lovely. We started out in one of the new supersaver rooms. New is an overstatement. They are cobbled together with pieces from other hotels and probably recycled stuff. For instance, the mirrors were antique and the doors didn’t fit the openings. Kudos for environmentalism. Reuse and recycle! Our next room was also in buildin [... read more]g 2 but the old part. It was lovely. The beach was amazing and all the pools are great. The loungers could have been more padded. I’m also puzzled by the lack of poolside servers and the fact that you couldn’t eat at the pool, but you sure could smoke at the pool, right under the sign that said no smoking. Food was buffet. Say no more.

Amazingly friendly resort

The hotel was keep very clean and things fixed when needed.The grounds were beautiful.Theres a private beach that you can get bused to that is very quite and relaxing.The hotel is very old but keeped in good running order.

What a great holiday!

We thought we were going to be staying at the Royal De Cameron, but what a great ending to what we thought was going to be a bad experience. We ended up at your hotel instead. You have the most amazing beaches! The most amazing food and the most amazing staff! We will definately come back again!