Hyatt Ziva Rose Hall is AWESOME!

I went for a family wedding and was not disappointed in the resort choice. The bride gushed about the service of the wedding coordinator and that every detail was looked after before she could even think about it. The food and snacks were well curated, especially at the dessert spot, Bitez, where there were unlimited tasty treats. The French restaurant, Petit Paris, was excellent and I highly recommend the lamb! All of the staff were exceptional. Many Thanks to Chantelle, Toni-Anne, Kelly An [... read more]ne, Omar, Antoiniel, Travis, Rick, Veleshia and many more who made our stay memorable.

Incredible Resort!

Absolutely no complaints at all. Food, service, facilities, entertainment...everything was amazing!! I will recommend to everyone I know and would absolutely go back again. Love Jamaica and all it had to offer

A+

The grounds and common areas were very clean and well kept. The service was amazing, no mater if you were at the beach or sitting pool side you did not have to wait long for a drink or even a snack to be brought right to you. There were so many restaurants we couldn't even visit them all in 7 days. Everywhere we did eat though was so fresh and delicious. The rooms were very basic, but it didn't matter because there was so much to do around the resort you didn't spend much time in your room. A [... read more]ll of the employees were super friendly and always there to help if you needed something. We did take a day trip with a cab through the Hotel and it was one of the funnest experiences, Leighton was our driver and he was extremely professional and showed us the sights along the way to our destination. I also met more then a few people who were visiting the Hyatt Rose Hall for their 2nd and third time, so that says a lot.

Awesome family holiday!

We travelled to the Hyatt Ziva Rose Hall for a 4 night family holiday. Perfect destination - awesome direct west jet flight, resort nice and close to the airport (15 mins), very clean and lovely resort. Rooms were really nice - beautiful views, very quiet, and very clean. Pools were perfect, staff amazingly friendly and kind. The food - lots of options and very tasty!

Totally awesome

From check in to check out ,Totally Heaven ; I knew that this was my pick but with the help from Alexandra Biddle from trip central i made the right choice, This place was amazing , we were in room 2228 overlooking the pool with a partial ocean view. it was quite clean and very comfortable,well stocked daily with beer.3 types of pop 2 kids of juice and water. the grounds were well cared for and clean. their are plenty of loungers and cabanas around the pool and beach,A lot of shady areas around [... read more] both,The service was great. you did not even have to move from your loungers to have a drink ore to order a snack,the servers were great and totally friendly, We are pool people and we were pampered all week,their are plenty of ala carte restaurants to choose from There all good but our favorites were the Italian and the Urban Heat located next door at the sister property.you can have the use of both property s , the drinks were all awesome and every meal and snake that we had were exellent,They have 24 hr room service. that we did nt use but people that i talked to said that they where fast and very good selection , We have been traveling two and three times a year to the islands for the past 16 years or so and i can honestly say that the staff at this resort are the most friendliest ,Everyone from staff to management will take time out to answer any questions or just talk to you , We just got back and i booked with Alexandra Biddle to return to the Hyatt again January 24th with my Daughter Tanya and her fiancee Albert Hunter this time so that my Daughter can see how great this place is and hopefully this will be her choice for her upcoming destination wedding come August / September of 2018 , Once again Alexandra for all you help and hard work checking things out for me on these three vacations that i just booked threw you , thank you Gerald Huggins

Great resort! Would come back.

My family and I had an amazing time at the Hyatt. The staff were all so friendly and we loved the food (especially the jerk chicken). They had tons of entertainment each day too so that kept you busy. They also let you use the kayaks and paddle boards for free which was an added bonus. Would definitely recommend!

Great Resort!

It was great however I needed more time to see the entire facility! The people were amazing hosts. I enjoyed room service very much! I was looking for seafood night but no avail. Overall it was a good!

Incredible Resort First Class!

The Hyatt Ziva is a wonderful resort. Incredibly helpful staff, great restaurants and first class facilities. Great pool. Beach is just okay and a bit rocky but everything else is great. It is worth the upgrade to the Club Lounge. Staff there are so helpful and kind. Housekeeping is professional and great. Thank you to our TripCentral Advisor, Lisa Shelley-Ansell for your superior customer service!

Rooms need improvement

The hotel itself seems magnificent from the outside however once inside, you quickly realize that the inside needs to be updated. The seating area has seen better days; the foam can be seen coming out from the sofas. The first room assigned to us was nothing like what we asked for; it was on the ground floor, facing the pool, we had asked for a room higher up and away from the pool, the room itself was old and smelled of mould although we asked to be placed in a room that would offer a reprieve [... read more] to an asthmatic. The paint on the wall was dirty and spotted as if they applied the primer and forgot to paint the walls. We asked for a different room and were moved to a room placed in the old buildings again however this time we were higher up still facing the pool, the room was old, the painting in need of a refresh. Room order was an other frustrating fact: each time we ordered, we were betting on what item would be missing And every single time, a food item would be missing. The cleaning staff was the greatest, the room was spotless. The food was good, the jerk shack was incredible. The beach area needs to be enlarged and they need to install more shades on the beach. Over all, it is supposed to be a five star hotel and if I were to give a five star, it would be for the staff. The hotel bets on the fact that it was a Ritz before being purchased by the Hyatt conglomerate. The pricing needs to be adjusted to the overall service provided before I recommend this hotel; in other words, lower the price until the hotel has been renovated in its entirety.

Worth Every Penny!!

My wife and I truly enjoyed out stay! Though we wished to stay and join another couple friends who were staying on the Adults Only side of this resort, there was no issue moving between the two sides of the resort. The upgrade to CLUB level was worth every penny! The service was outstanding and we felt pampered. They set up our bed with a wonderful Birthday display using flowers and champagne as it was my birthday on the Tues. The staff was very helpful and fun to deal with!!! The food wa [... read more]s fantastic especially the Brazilian and the French. I couldn't get enough of the Jerk Chicken shack!!

Great Resort in Jamaica

We recently stayed for two weeks at the Hyatt Ziva Rose Hall and as any hotel we found great and not so great things with this hotel. Most positive that negative things, for sure!...and the small gestures described below made all the difference to us... Among the positive: - Very friendly staff - Great daycare service for the kids - Beautiful setting - Nice beach - Nice shows There were also many details that we have that we found refreshing. Just small things like: - Not having to w [... read more]orry about loosing the towels' ticket they generally give you at many other resorts they arrival day or they would charge you extra - The fact that there were not many tour agents fighting to sell you their tour, but one point of contact and no lineups - the fact that you don't need advanced reservation to go to the restaurants and you can pick and choose on the spot - The welcome lounged at the airport - The direct shuttle services to the hotel, rather than one big bus that would have you deliver 50 people to 10 different hotels before reaching your destination - But the one gesture that we welcomed the most was the fact that we did not have to deal with hotel staff harassing us to become a Hyatt member or upgrade our status in exchange for a breakfast meeting and the promise of arranging our shuttle to the airport for departure, as it happened to us in many other Caribbean destinations with other hotel brands. Among the negative: - Not enough restaurant options if you travel with kids and stay longer than a week - The bathrooms for general use, although they looked nice, they often were out of service and they smelled bad on a regular basis - Rooms facing toward the main food-court and entertainment area where often subject to very high noice levels and music volume, so if you are travelling with young kids and/or hope to go to bed before 10PM this could be a real challenge.

Awesome Resort

Beautiful resort with several pools and private beaches. Staff are constantly walking around to see if you need a drink or anything else. Literally every single staff was friendly and would always great you when passing by. Only issue I had was housekeeping coming to my room at 5ish daily. I would prefer they do it during 1-4pm at least.

Great Family Vacation at the Hyatt Ziva

My family and I had a fantastic time at the Hyatt Ziva in Jamaica. The service was great, and the staff went over and above to make our stay extra special. The property and grounds are beautiful and well maintained. Overall, we loved the food, and there were so many restaurants with such a wide variety of food selection as well as 24 hour room service. We are vegetarian and found lots of options, plus the restaurants are always happy to make something special if requested. The beach was beautifu [... read more]l, and staff were constantly making sure that it was clean.We loved the Z Crew who were constantly running fun activities such as dance and beach volleyball. Really enjoyed the more intimate shows at the piano lounge, and piano playing by Jermaine. Nightlife could be a little better, would love if there were more activities at the bars. To sum it up, the place is absolutely beautiful and very close to the beach, but it is really the staff that make things awesome. Loved this place, and definitely hope to return.

Great family vacation at the Hyatt Ziva

My family and I had a fantastic time at the Hyatt Ziva in Jamaica. The service was great, and the staff went over and above to make our stay extra special. At the airport, we were able to wait at the Hyatt exclusive lounge while we waited for our pick up bus, and were given drinks and snacks. Check in was very quick. The first day, my parents were given a room on the second floor beside the elevators, which was quite loud. The next day, they asked for a room change and were moved to a different  [... read more]room right away. We were in the main building, which is an older building, but we were still quite happy with the clean, spacious and comfortable rooms. The property and grounds are absolutely beautiful and well maintained. Overall, we loved the food, and there were so many restaurants with such a wide variety of food selection as well as 24 hour room service. We mostly went to Choices, Barefoot Jerk, Di Roza, and Fuzion, and really enjoyed all of the food. We are vegetarian and found lots of options, plus the restaurants are always happy to make something special if requested. The beach was beautiful, and staff were constantly making sure that it was clean. They don't have long beach that you can walk for miles, but we were fine with the smaller beach are never ending ocean. We also loved the pool and the swim up bar. We loved the Z Crew who were constantly running fun activities such as dance and beach volleyball. Would love to shout out Omar! They had different entertainment in the evenings which we didn't really stay for, as we really enjoyed the more intimate shows at the piano lounge. Special mention to a fantastic pianist Jermaine, who we could not stop listening to. One night, Jermaine was joined by Della and Eddy and we loved listening to them. It would have been nice for the resort to make the guests aware of the shows at the piano bar, as we were lucky to have just come across it. However we made sure to go every night as they were definitely our favourite shows at the resort. Overall would like to shout out Chantell and Lenois from Grindz coffee, Chantell from the beach, Chantell from Fuzion, Anthony and Andre from the egg station, Dyawne from Di Roza, Erroll from the piano bar, Hayne from Union Jackz, Omar from the Z Crew, Jermaine the pianist, and Nicholas and Ruel from front desk. Suggestions for improvement: - Let people know when specific restaurants are closed, as we received a time table at the beginning of the trip, however, it was not accurate. - Announce the piano bar shows and have them run a little longer or start later as they normally started at dinner time and ended early. - Nightlife could be better, and it may help if the resort can plan and announce different things that are going on at Union Jacks or Potions. This would attract more people to attend. To sum it up, the place is absolutely beautiful and very close to the beach, but it is really the staff that make things awesome. We have been to other resorts in Jamaica, Cuba and Dominican Republic, but in terms of service, this has been the best. Loved this place, and definitely hope to return.

Fantastic resort with great service

We had an awesome family vacation at the Hyatt Ziva. We loved the beautiful property, well manicured grounds and great view of the ocean. We actually enjoyed the small and shallow beach area. Snorkelling was great. Our rooms were in the main building which has a very classic and traditional feel. The rooms are dated looking compared to the new buildings, however, they were spacious, clean and comfortable and it was great being close to everything. We had a great view of the ocean and it was p [... read more]riceless. Food was generally very good and there was a lot of variety. We are vegetarian and always had a lot of options, plus the restaurant staff were happy to make us something special. Loved the 24 hour coffee shop Grindz, Di Roza and Fuzion restaurant and piano bar. Pizza at the Italian restaurant is worth a special mention. It was a shame that Di Roza was closed on two occasions without prior notice. The buffet is not too large and didn't have as much variety as we have seen at other resorts but they had a fair amount of vegetarian options and amazing fresh fruits, vegetables and juices. Good quality drinks at all the bars and coffee shop. Our kids loved the 24 hour room service. For evening entertainment, we preferred the small intimate performances at the piano bar. We accidently came across the piano bar shows as it wasn't mentioned anywhere. More than anything else the staff and service made the trip memorable. Shout out to all three Chantells - at Grindz, Fuzion and the beach. Dyawane at Di Roza, Nicholas and Ruel at reception, Anthony and Andre at Chosiez, Brittania at Ziva club and Jermaine the piano player. And all the others that made our trip special. Last but not the least, it was great not having wrist bands.

Perfect for any family!

The staff employed at this resort are genuine and sincere in the delivery of customer service. Yes the odd exception but that is easy to navigate around. Food is very good, access to amenities is perfect and the size of the resort feels safe, clean, and situated with a range of opportunities. At one point my wife was attending a yoga session on the beach front dock, my son was swimming with a friend, and my daughter was reading a book beside me on a pool lounging chair. I looked around and thoug [... read more]ht everything is alright "man" with this trip!

Paradise vacation

Beautiful resort, delicious food and extra friendly staff. We had an amazing week and did not wanna leave. Would definitely go back.It was my aunt"s birthday and they brought her a birthday cake. Very thoughtful.

Excellent resort .Fantastic staff

Food and service excellent. Beautiful resort. Beach is not nice but resort makes up for it. Very comfortable beds. French restaurant is amazing. Urban and Calipzo restaurant also very good. Pizza at Italian restaurant very good.

Overall great resort.

Grounds were great especially Rose Hall area. Room itself was okay but had a nice large bathroom. Enjoyed the food and the variety of restaurants. The majority of the staff were friendly and there were a few not so nice. Disappointed with the beach area.

Nice resort

Great place and service. Was designed for a family atmosphere less of a party location. Food was great but the hours of the restaurants were no good. Room cleaning was not set up well had people trying to clean rooms at 10pm