Great resort!

Everything was great: employees, service, food, animals, nature etc. Really glad that we found this hotel, I would love to come back again and again!!! We love to spend time on beach but due to wind and seeweed (couple days) we have to relocate to pool area. But it wasn’t high season so we can expect this.

Beautiful resort!

Overall this resort is extremely well run! The grounds are very lush with assorted palms and plants. The peacocks, iguanas, capybaras, monkeys that run wild about the place lend a truly tropical feel. The staff were always very helpful and cheerful; from the front desk to the groundskeeper. There was always an assortment of food to satisfy any tastes. The nightly entertainment was always fun, but could have a bit more variety. Some themes were too similar. The front reception should have m [... read more]ore staff on at checkout time and when the new clients are scheduled to arrive. I was very happy overall and would definitely recommend it and will return again for another visit.

Fantastic Holiday and Great Value

Immensely enjoyed my first experience at an Iberostar resort. The Tucan is listed as a 3.5 star property, however service, food, and rooms is 4 star resort at 3.5 star prices! Rooms were large, beds comfortable, service fantastic, grounds wonderful. I will be returning to this property next time I am in Riviera Maya/ Playa Del Carmen. Lynn Lafond

Iberostar Tucan

It was paradise. The grounds were amazing. Everything very well looked after . Nice to have wilderness mixed in with the resort. The workers were great ..polite. We would definitely return. The food was very tasty. The 5 alacart restaurants were good.

Amazing resort

We arrived in the darkness so was hard to get a first impression. Staff at the check in desk were very friendly and professional.Baggage was taken to our quickly so we could change and get a late dinner. Food in all restaurants was very good with many choices. My favourite was the Japanese restaurant where the chef cooked at your table and put on quite a show. Activity staff were excellent in getting guests to participate and have fun. Rooms were lovely and cleaning staff very attentive to thei [... read more]r jobs. Grounds were immaculate and very creative with a jungle setting and natural caves and waterfalls. Spa was very good and hot tub amazing. We walked to local shopping for souvenirs. I celebrated a Birthday while there and they helped me acknowledge it with champagne!!

Amazing Resort

The grounds, buildings, common areas absolutely beautiful. All employees, entertainment, restaurant servers, bartenders, housekeeping, pool servers....so attentive and friendly and professional. All facilities were beyond our expectations. I can’t wait to go back.

Everything you need

The grounds are kept clean, the staff works very hard and the resort is in a good location. Rooms are typical, but the cleaning staff makes the stay a bit more enjoyable by making sure you have everything you need, towels, stocked fridge and a clean room upon your return after a long day. The walk to Playa is long but enjoyable if you walk the beach, otherwise a cab is your best option for evening. The food is ok, the Japanese restaurant was voted best by our group of 6, and the Mexican was v [... read more]oted the least, but that was because our waiter "rolled his eyes" when we asked to have our drink first before placing our order. The place was not busy but he said he had others coming....so we ate quickly and left. We all enjoyed the wildlife around, and the staff takes good care of you, so if you are looking for a good resort this one is a decent fit.

Very Good Resort

We stayed in 1200 Block or Rooms on third floor, close to pool and beach, and really not far away from anything. Room overlooked pool, but view blocked by foliage, and had two DOUBLE beds, which we found was pretty tight. Room overall was clean and nice. Greeted several times by monkeys walking across balcony... Dad, Mom and baby. Fine for us, but not for everyone, they were pretty bold, even tried to grab something off our table. A variety of wildlife on grounds, flamingos, peacocks, agou [... read more]tis, parrots and iguanas. Good alcohol brands and beer (light and amber Dos Equis). Always something to eat, although not spectacular. The a la carte restaurants were good, but not a great deal better than buffet. We ate at Japanese, Mexican and the Steakhouse, with the Steakhouse being the best in our opinion. Recommend the top sirloin. Beach was fantastic! Pool was nice and warm, with physically separate swim-up bar, which was nice. Not too much difficulty getting a lounger anywhere. No disco or after hours activity, if you are looking for that. Lots of families at the resort. Overall, happy with this resort and proximity to Playa Del Carmen. Would stay there again.

Amazing resort!

The hotel is beautiful clean and the staff is very helpful and polite. The service is impeccable and the man made jungle is unique and well looked after. The only thing that I would recommend to the hotel is to supply bath robes and slippers to their guests.

Good Time

This was the second time at this resort as we had a wonderful experience the first time. Let me say the staff was the best. Everyone we were in contact with were very helpful and friendly. However this trip was not as good as the first.. The food this time was not up to par. Perhaps they changed head chefs, who knows. The food did not seem to be the quality for a 4 star resort. As for the grounds , everything was clean and well maintained. The animals in the Jungle were a joy to watch, alth [... read more]ough the peacocks could be a bit annoying at 3 in the morning The beach was beautiful as always, and the size of the resort was just right. All in all yes we would recommend this resort to others. Its proximity to Playa Del Carmen is a plus as well.

Beautiful Resort

The Best Thing About This Resort is the grounds with lush greenery and wild life.Food was excellent and service.Pool was large and clean.Staff were friendly. Beautiful beach and can walk for miles. I will be returning to this resort again. we stayed on the Quetzal side.

Awesome

We really enjoyed our stay at the Iberostar Tucan/Quetzel, loved the jungle walkways, food was great and good wildlife throughout the resort, friendly staff, it was our second trip to this resort and we'll return.

Awesome Resort!

This resort was great! Very clean, great food, great entertainment, and fantastic staff! They were very friendly and accommodating. I would definitely go back! I would highly recommend it to anyone looking for a nice place to vacation.

Beautiful resort!

It was a wonderful experience to be able to walk from our private suite through the lit jungle paths and onto the beach, pools or straight to food and bars. Many activities to enjoy throughout the week at the resort alone! Staff were always making sure we were taken care of example; if there were crumbs or condensation from our cool glasses, someone would come and clean it as we were sitting at a table. Our room was cleaned/tidied up everyday with new towel creations on the bed. The grounds we [... read more]re always clean, no dirt or cigarettes on the paths ever. Buffet was good but we most enjoyed the Japanese and steak house restaurants while we were there! Overall, this resort up was great and we would definitely like to return someday!

Great resort.

I was absolutely amazed about the beautiful nature of this resort. The resort was build around a jungle full of flamingos, monkeys, peacocks, turtles and iguanas. The rooms were beautiful and very we'll appointed. The food was great. Tried the Italian restaurant and the Japanese cooking table. Great show at the Japanese restaurant , the chef was very entertaining. I would recommend this hotel to families and couples The hotel is situated 10 minutes away by cab to playa de Carmen. Cab ride [... read more] is about $8. The only negative was the fact that there weren't any activities for older teens. A teen room with a pool table or some activities specifically targeted for 16-19 year old would have been great.

Absolutely amazing

We have stayed at this resort 5 times and have yet to find a place we liked more..it's a fabulous resort with chatacter and charm .We brought friends who want to go back next year.. we love iberostar tucan quetzel. .

Hotel does not appreciate repeat customers

This was our 4th trip to this resort & probably our last. In the past, we have always contacted the resort with our preferred room location & they have been very accommodating to our requests. I emailed the resort again this year, 1 month prior our trip, requesting a room close to the beach, facing the pool. Claimed they would do their best to accommodate. When we checked in, the fellow at the front counter gave us a room in building 29 (farthest from the beach), facing a parking lot and the roo [... read more]m smelled of sewage. The worst location at the resort. They obviously do not appreciate repeat customers. We have never been treated so poorly. After crying & complaining he finally agreed to change our room but not until our 3rd day of our 7 day vacation. Meanwhile, there were people checking in after us that got much better rooms. Also upon checkout, we found to be treated in a very impersonal fashion. No thank you for choosing their resort, no hope you had a nice stay & no wishing you a safe trip home. The checkout clerk barely looked up to see who we were. Very unprofessional. On the upside, the resort is in a beautiful jungle setting with roaming wild life including their star attraction, the monkeys! The pool is huge & the staff do an excellent job at keeping it very clean. The beach is fabulous & is on one of the best locations in the area. The entertainment staff work very hard at keeping guests busy & welcomed. The resort did a fantastic job at renovating after the fire that happened in October. You would never know there was a fire. The outdoor restaurants & bars near the pool/beach area were very good for lunch & snacks. Main buffets had limited selection & always found the food to be cold. For us, the best specialty restaurant was the Steak House. The Japanese was good but Mexican was a disappointment. Cleaning staff did an excellent job as usual. Front desk needs improvement. This is our first time at writing a review & are being as honest as possible. We have brought & recommended many people to this resort over the years & are now contemplating spending our trip dollars elsewhere

Great resort

well kept property, very friendly staff. Initially did not get our room requests, however we were then moved to another building closer to the beach that matched our request. enjoyed the ice cream at the beach!

Great Resort

Loved this hotel, especially the jungle atmosphere and all the wildlife running around freely. Agoutis, howler monkeys, peacocks, coati, just to name a few critters that we saw. Hotel was fine; looking a little dated, but very clean. Staff was friendly and helpful. Food was just okay, but very plentiful. You won't go hungry here; you will always find something you like. The best part of this hotel is the gorgeous beach. The water was beautiful, waves just the right size for ocean "bobbing", some [... read more] fish in the water, but not anything that bites. Loved its proximity to Playa Del Carmen. I would go back here in a heartbeat.

Amazing Vacation

My husband and I had a wonderful stay at the Iberostar Quetzal. The staff were friendly, our room was spotless, meals were good and the natural wildlife around the hotel made this hotel a very special one. The pools, beachside facilities and restaurants were lovely. The hotel was also within walking distance of Playa del Carmen and very close to a Starbucks. We were very happy with our stay here.