Cottage in the Jungle on a Cenote

Despite initially wanting to take an excursion outside the resort, it turned out there was simply no need to leave the grounds. During our week-long visit, the Bel Air Resort and Animal Sanctuary offered a number of fantastic activities, including snorkelling, kayaking, paddle boarding, a petting zoo, biking, the beach, swimming pools, and learning about different animals (e.g., capybaras, agoutis, jaguars, tigers, monkeys, chimpanzees, coyotes...) The service staff were competent and friendly;  [... read more]the food was delicious.

It is very quite family resort

Pros- amazing room quality, own zoo, Snorkeling & kayak on site, good food, feels like jungle. Cons- No night life, no food after 10 pm ( you can get room service on extra cost), everything closed at midnight, Lack of entertainment activities. nothing on walking distance.

Great family resort

I wasn't sure what to expect from reading the reviews on trip advisor, but I was pleasantly surprised. It's a small resort so if your going for the food there isn't the variety as at a large resort but what they have was great for my family. The rooms were great, the kids loved the jacuzzi in the room and the deck with the hammock and lounge chairs were great. There are animals all over the resort which is cool(they are fenced in), the cenotes are amazing at the resort which you can kayake with  [... read more]manatees or snorkel as well. They have a new attraction which for a fee you can swim with a sea lion, we purchased the cd which was suppose to have the pictures on but to my disappointment was blank:( but overall we had a great time.

A Local Zoo NOT a Resort

The room was okay but the staff could barely speak English. They re-keyed our room card three times with no explanation. The beach we were shuttled to was okay but the food they shuttled out was scary to eat as sometimes it was not on ice. The one main restaurant was good but became repetative. Using the animals in the Zoo for pictures to get money...wanted $20 to take a picture and the smell of the animals throughout the resort...bad. They even had local children doing a Zoo tour. This was not  [... read more]a resort. Just a local hotel and Zoo trying to make money. We will never return and will not recommend this resort to anyone.

Amazing resort

Is was an amazing journey for me and my fiance and I would go back with no hesitation. The staff was good and helpful. The food was different everyday we loved it. My fiance decited he will come back for sure .

Retierment Home

I was traveling with 2 young adult kids and this place was not suitable in anyway for them. This place was like visiting a retierment home. The workers where very freindly but that is where it ended.If you want fun and beach this is not the place. The beach was so rockey you could not walk to the waters edge.