Great time!!

Had a fantastic time! Great place. The whole family had a fantastic time. My only issue was they booked my 12yr old and I into a King bed room and right by the Adults only side (4) and away from the rest of our family (all were in 9). At first I was told they couldn't change it but then I persisted and they moved us to at least two beds instead of 1.

Great Family vacation

Clean, organized, good food and excellent service. Rooms and bathroom was clean and spacious. Great staff throughout the resort, restaurants, pool and excursions. If you love walks on the beach and playing in the waves, this resort is NOT for you. The beach was the only disappointment, however we stayed by the pool, which was great. I’d say it’s a must visit resort in Riviera Maya!

Amazing Resort

Hard Rock did not let us down. Everything from food and drinks was amazing!!! only thing i would change would be that there was no real beach. Otherwise fantastic service and amenities. Amazing family vacation.

Hard Rock is LEGENDARY

From start to finish the whole week we spent at hard rock was absolutely amazing. Food was spectacular, pools were clean we never had a problem finding a towel or someone to get us a drink. We enjoyed the daily activities that were throughout the resort. Kids club provided tons of fun for our eight-year-old. Rooms are nice clean and have everything you need. Employees here absolutely legendary they go out of their way to make your stay absolutely amazing. Do the excursions they are [... read more] totally worth it. The Rock Spa is absolute heaven. Golf is also great ! Already planning a trip to go back see you soon hard rock!!!!

Great Resort

Overall we loved the resort. Rooms were clean but small, but bathrooms large! Grounds were beautiful and the food and service was great. I loved how you did not have to make reservations for the a la carte restaurants and you could go as many times as you please. The pool on the Hacienda side was always fun, especially for kids, always things to do. The beach was beautiful but small and we did have quite a bit of seaweed the week we were there (March 6-13). My favourite part of resort was [... read more] that you were able to dine outside while watching the beautiful waves of the ocean. I loved the Hard Rock chain and will definitely try another one again!

Great All Inclusive Resort. Food was great and excellent service.

We have been to several all-inclusive resorts over the years and the Hard Rock stacks up against them all. The resort was very clean and easy to get around. We are a family of four and stayed on the family side. All in all the food was great and the service was second to none. I would go back!

Absolutely amazing!

We spent a week over Valentine's Day and have nothing but good things to say, from the super friendly staff, great food selection, cleanliness of rooms and meticulously maintained grounds. We will definitely be back.

Loved it!!!!!

This was our first time at this Hotel and loved it!!! We are a family with small children and it was perfect for them. We had a two bedroom suite with a personal assistant and he was amazing. He help us plan our vacation and was available at any time for us. We will definitely go back again :)

Great Resort

This resort was very good. I enjoyed my stay and would have like it to be longer. The rooms were very clean and the staff responded very quickly to assist with any issues. The food was excellent and plentiful. The pools were very large and clean. The beach area was pretty small but was very safe because of a barrier wall that kept the waves at bay. All the employees of this resort were excellent.

Amazing resort

The hotel was so beautiful with so much stores to shop from. Activities everyday on the beach and pool. Music was insane. Room service and rooms was awesome. Disco parties , foam parties are so much fun. The food omg was amazing different varieties . Anything about this resort and ppl that work there is FIVE STAR !!!! I will definitely recommend this resort to anyone :)

Amazing resort!

The Hard Rock Hotel Riviera Maya is one of the best resort we have stayed at! We went there with a group of 50 people (for our wedding) and everyone (execpt 2) thought it was amazing as well. And we made sure to use plenty of the resort credits (spa, excursion, etc) !! A big thank you to the staff at HardRock and to our travel agent Kevin Dupuis!

Rocking on the Riviera Maya!

The hotel was excellent. The grounds, the facilities, the service, the rooms and the food. We were there to attend a relative's wedding and the service and function for the wedding were really well done and added to the experience. The after party at the Hard Rock 'Heaven" club was quite something too. In addition, the excursions we took were good fun and varied as well - ruins and culture, cave and swimming in underground rivers as well as zip lining and swimming with dolphins made for a fu [... read more]ll week. My favourite restaurant was Brazilian themed with some of the most delicious meat I have had the pleasure of consuming, yet with plenty for the vegetarians in our group as well. All in all, a really good experience and a good time. The one issue was that at the time of year that we visited it is quite windy, which limited access to the ocean although the lagoon/sea wall at the hotel ensured that access to salt water swimming remains despite the sea conditions.

Best ever resort

The hotel was beautiful love the food, the night life, pool, rooms. Loved it all and would go back in a heartbeat. The service was excellent and the a la carte restaurant were great and we didn't need reservations. There system was well organizated for food service

Awesome resort

The service was excellent, food was served anywhere lobby, beach, even room service available 24/7. The beach was ok but not as beautiful as other resorts I have been at. The room were beautiful and cleaned 3 times a day All excellent I would go back again

The very definition of Hard Rock!!

This hotel was amazing, great service, very friendly people and some great activities. Although I would of liked a few more beach activities, I think that the pool side activities and party rock atmosphere was great. The food was also amazing, as well as the room service. Would go again in a heart beat.

Hotel de rêve

Emplacement vraiment agréable, tous as été vraiment formidable, je le recommende vivement. Rien a redire!! Je vais y retourner et le recommender a tous mes amis, manger extraordinaire puis il ne manque rien de rien!

Beautiful resort !!

Loved it !!!! Everything was absolutely amazing. beautiful rooms , pools are great, the food is very good , always plenty of chairs available by the pool or the beach! We would love to go back!!!!

Great experience

It's a great experience at Hard Rock, Cancun, Mexico. Room is well designed with quiet central AC. The bathroom is roomy and convenient for family of 3. The Balcony is fun and functioning for drying clothes as well. Staff are warm and hard working. Wide selection of food and drinks. The pool areas and other entertaining facilities fulfill our needs.

AMAZING RESORT!!

The resort itself is really beautiful! Staff is amazing and the food all around the resort is unbelievably delicious! I would recommend this place to anyone and would definitely consider going back without a doubt!

Incredible Resort!!

I almost don't even know where to begin... The Hard Rock Hotel, Riviera Maya is absolutely stunning! The hotel itself has a ton of character, the Staff are incredible, and the rooms were impeccable! Moving on to the food... the food is insanely good. My wife and I determined that if you cannot find something to eat (that you like) then the problem is NOT the Resort, it's the patron!! There is not one thing I can even think of that would qualify as a complaint. This Resort deserves every great [... read more] review it receives! BEST VACATION EVER!!