So disappointed in the resort

The hotel is old, and in need of repair. Our room was clean but the toilet seat was covered in urine so we had to clean that up, the beds were so uncomfortable you could feel every spring in the mattress. The door to the room one had to kick to open as it was stuck all the time. On the 3rd the alarm for the elevator went on and off every 1/2 hour this went on for three days. I told them at the desk and all I got was we know. The fire alarm went off and the fire alarm on our floor was broken loo [... read more]ked like it had been nearly pulled off the wall. I went to close the window in the bathroom and nearly pulled the window frame totally out of the wall. I went down stairs and some one rushed up stairs and fixed the window. Finally after 3 days of the alarm going on and off that got fixed. The second elevator didn't work most of the time so we only had one elevator. Food unbelievable awful. Either it was over cooked or under cooked, the chef would cook on a big burner and fill the room full of smoke. Fish which is one of my favorite foods was so over cooked I couldn't cut it with a knife. No butter for bread, no salt, no milk or cream for coffee and tea. The juices orange if we got it and grapefruit was watered down. The food was the same most of the time. No real variety the rice was under cooked the potatoes were cold most of the food was just warm. The scrambled eggs were terrible. At the bar the last few days no water, I had to buy water meaning I had to go to the counter where on registered to ask for a chit and pay for the water then take the chit to the bar and be given water. The bar ran out of coke which I didn't care but many did. I would never go back to the hotel and I definitely would not recommend the hotel. The staff in the dinning room were very nice and so were the staff who cleaned the room. At the bar some were fab others were not so nice. the furniture in the "lounge" most of the seats were broken or you sunk do far down that it was difficult to get out of the chairs. We had only on small towel in the room and had to go to the pool staff for a towel. At the end of the stay we gave the towel back and got our chit to show we returned the towel. If we didn't we would have to pay 10 dollars.

Nice resort in downtown Varadero

The resort was handy to walk around Varadero or go to the beach. Beach was just steps away with a lifeguard on duty. Lounge chairs and cabanas were available. The pool at the resort was clean and had enough lounge chairs for everyone. Staff were friendly. Down side food was not good. Ran out of milk salt pepper ,no butter available or ketchup or mustard. Lobby bathrooms no toilet seats, toilet paper ,soap or paper towels. Bottled water had to be purchased 2 at a time with paperwork from  [... read more]front desk. Tipped our maid well room cleaned better extra TP general cleaning of resort hit and miss. Windows doors etc. not maintained, no more than 3 in elevator or alarms went off. We only paid 500.00CND. We got what we paid for. Area was good nearby restaurants good and reasonable.

ITS ALL ABOUT THE PEOPLE

My wife and I have been to Cuba 11 times We've stayed at Sun Beach probably 5 of those times.its not a 5 star.hotel but the staff are.Genuine people make the difference.weve been to 5 star before people expect to much.we eat half our meals here the rest everywhere else.Lai L'ai. and FM17 corner bar are the 2 favorites to chill or dine.Maria Harris at trip central keeps us up to date with smokin deals and hotel or parking suggestions I'd rate her service at 5 Star!

Great location

The Hotel is in a great location..but..it has seen better days. The resort is definitely showing its age. The staff overall is very friendly and helpful but very few speak English which can be difficult to get information. The cleanliness of the resort needs definate improvement. All the window need to be washed desperately. Coming down the stairs all you smelt were stinky dirty washrooms and the urinal was full to the top for days with no paper in either washroom. The elevators didnt function p [... read more]roperly and also haven't been cleaned for months. But if your in Varadero on a budget and want to be close to the beach and business section then Sunbeach would be a good choice..

Terrible experience ever

I have been earlier in this hotel and was far better than this time. It was horrible place: no water in toilet, no water pressure, only one light in room, one electric socket working in entire room, rusty bath, no balcony, not to mention room maid wasn’t coming for 3 first days...list is really long. Not to mention I paid this vacation 1475$ Please don’t let this terrible experience repeat to anyone else.

Awesome experience

Rooms were average and not the best, not enough hot water and beds were very unpleasant looking but you get what you pay for. Food was mostly repetitive but some of the grill options were amazing, a lot of variety and very healthy and yummy options to choose from as well as the location of the resort is amazing! Its close to everything there are free drinks anytime which are amazing. Staff is so sweet and friendly. Everything was close to perfect! Must go if u are on a budget but still want a gr [... read more]eat vacation

Okay resort if you can go cheap , good location.

The beach is really nice has its own private beach bar. A lot of rude russians some were nice people but this is mainly a russian resort - but seems like canadians get good service. it's what you should expect of a 2 1/2 star resort. Buffet was normally alright not great but edible most nights they served chicken and beef on the grill and pasta with tomato soup as sauce or white sauce, rice, fresh bread, , cut up sausage ect Sometimes they would grill turkey Or liver..for breakfast the [... read more]y made omelets toast pancakes and on the occasion french toast, cut up sausages , ect The a la cart pizza was really good but it was about an hour and a half wait from the time you sit down to the time you're served food. between buffets the snack bar makes hamburgers and grilled ham sandwiches - again foods so/so ( ask for burgers well done). The rooms weren't bad cleaned everyday a/c worked great bed we're comfortable enough and clean, make sure to ask for a room with a working safe! even numbered rooms have balconies (that are normally flooded from the A/C) the rooms had okay water pressure and warm enough water all the time,they were upgrading the tvs to flat screens from the top floor to the bottom they had yet to do the 3rd floor down.( my tube tv worked but was nearly impossible to change the channels found a good movie channel and left it on there for the week) our maid was nice left some gifts for her! we never had any issues or anything go missing bars stop serving at 1am and don't serve liquor until 10am bar service is iffy , sometimes can take 10 minutes to get a drink and is easier just to go to the next bar for better service then waiting around (especially if they're doing their paper work) - Bring a big cup for drinks!! we had one server tell us we we're his worst enemy at the pool bar because we we're talking to his "girlfriend" - told us to only talk to him for a drink - worst service I've had in cuba by far in my life.. but besides that still had a great time, not a great resort but its in a great location , we met lots of cool people that made the trip right in downtown varadero , scooter rentals across the road , has its own private beach and bar worth if if you can go cheap - maily a russian resort though.

Perfect name Sun Beach

Great get a way, if your looking for fun in the sun .Excellent beach with a beach bar close by.Food was pleasantly surprizeing .Service could be improved on but the price was good and you should expect what you pay for.Friendly atmosphere and great central location to the town

Good

Everything is good considering the hotel is two 🌟 ,dining is good, but the hotel needs repairs and paint. The price is good too. The room is clean but very poor . The room hasn't phone, control tv , dry hair. I don't know what can I say because for me was cheaper and I feel good.

Amazing resort

Everything was amazing. Great food, great location, great service for a very good price. Thanks for everything. We will definitely be back and we'll be booking through Kevin Dupuis at tripcentral.ca

So so

Decent hotel if your ok with limited food selection and slow service. Buffet would not open till at least 15min after posted time. Check in was slow and slower at fixing problem. However my room was spacious and kept very clean. Fair value for price paid. Varadero beach cannot be beat

A good resort

Before booking my stay here, I read a lot of bad reviews so I was nervous. However, I can honestly say me and my boyfriend had a great time. Of course there were cons but over all we had a lot of fun!

Great Resort

The location of Sun Beach is excellent. That is near downtown of Varaledo and the beach. The room and facilities are too old. only one elevator works for all visitors, and the towels were not changed every day.

Ok

You get what you paid for. Can find a very good deal on this hotel. If all you need is sun and beach it is a perfect place to go. Re everything else, do not expect much. Cockroaches in the room, there was water outage once which was fixed in a few hours, not enough glasses, forks in the dining room, the food was ok, not much variety though, no bottled water provided in the room but can be purchased at the hotel 2 bottles of 0.5 l each for 1 CUC. Now pros: The beach was great!! Lots of fun activi [... read more]ties at the pool as well. Good customer service. The room cleaning staff was amazing. I would go again if I get a deal even better than I got when I went there for the first time.

It was okay

When we 1st arrived we had to wait for our room..we had someone help us put our bags away while we waited and he was amazingly helpful. We past our time enjoying the property which was nice and comfortable. When the time came for our room to be ready we where told not yet. Again we went back at the said time and the woman at reception was getting ready to give us our room and the man stopped her and told us to wait again. So our 1st '2 to 3 hour' wait turned into almost 5 hours which was getting [... read more] annoying after long flights. The 2nd day we lost warm water and took a few days to get back. The majority of the staff where amazing and helpful. Now the bad part...many guests where tremendously rude and ignorant. Pushy and budging into us no respect towards other guests or the staff. It was hard to be witness sometimes. Would I go back to this hotel. Possibly. This being my 1st time in Cuba I can say I had a wonderful time and ejoyed myself as the vacation I needed!!!

Nice

The resort was in a nice area but the service was to desired the cleanliness was very bad and the elevator was out of order we were not offered a discount or anything to compensate for that while sunwing did give a refund of 90 dollars and a bottle of rum we got nothing I would think twice about going back there

Fair resort for price

Only complaint was the fact that the dining room is far too small for the number of guests. Always a lineup regardless whether it is for breakfast, lunch or dinner. Even gets worse if weather is not good and guests stay on the resort

Horrible

Although the grounds were clean the hotel lacked one major reason for going to Cuba. That is security. This place was taken over by hoards of guests who were allowed to do whatever they wanted, whenever they wanted. I liken it to Animal House. Broken windows, passed out urinating drunks, drunks banging on hotel doors at all times. Total take over. Not a quiet place to be found anywhere. I will never book like this again. Ruined vacation. Two weeks of hell for me. Do you not visit these [... read more] hotels before you list them?

Lovely Getaway

The rooms were clean, the maid (Yunni) was super thurough everyday and very sweet. The food was plentiful (if a bit bland and heavy on pork dishes). Our lunch and dinner waiters were very attentive and the grill cook was great at his job and sweet to my daughter. The bartenders were courteous and happy to refill my daughter's non-alcoholic slurpee over and over, something her 5yr old heart adored lol. The pool was clean and there were a fair amount of chairs around it for lounging. It's a [... read more] short walk to the beach where there's free watersports like kayaks and paddle boats. Watch for the red flags on the beach. (Red flags are put up by the lifeguards to signify that there are too many jellyfish for it to be safe to swim that day) Which realistically isn't the hotel's fault, and I appreciated their caution and that they let people know when it's safe (green flag) and when to be cautious (orange flag)

I have no idea about it

It was my first trip in my life, due to lack of travel experience, I booked Gran Caribe Sun Beach without reading the reviews and looking at the photos people posted at tripadvisor.ca. Few days after booking the trip, I started viewing the reviews and photos people posted about this hotel. I was shocked and very sad about my decision to choose this hotel (the ranking for the hotel is 59 out of 64!!!!! and food poison!!!).In order to have the best travel experience for my family and myself, I hav [... read more]e to pay additional $869.72CAD and book a better hotel. The fees I paid for Gran Caribe Sun Beach is nonrefundable that makes me very sad. So, please read the reviews and view the photos carefully before you book a hotel.