Fantastic resort

Overall experience was great...resort, food and grounds Pool bar was fabulous 🤗 More evening entertainment would be nice Foam pool party is a must to see and do I would recommend this hotel to anyone that wants a nice quit getaway

TERRIBLE resort

Absolutely terrible resort! Nothing luxury about this resort. Extremely dirty rooms. We had to switch rooms because the first room’s mini fridge had been unplugged for so long, super dirty and smelled so bad! Second room we went to had poop/stool marks inside the toilet bowl! The food was absolutely disgusting! The only good food was at Japanese restaurant which was teppanyaki. And if you dont like Japanese food then there wont be any food in this resort for you so dont go! The resort says it  [... read more]has multiple restaurants and buffets, but thats a lie because more than half are not in this resort they are in the resorts beside them which is at least 20 min walk same with the Splash Pool Water Slides. Service was horrible! Nadia from Building #1 is the concierge and she lied to us about the resort discontinuing dinner reservations for the Japanese restaurant so we lost 1 night of eating actual real food. We asked her multiple times but she said no need for reservation. She was a terrible person and was very pushy into sales. Some little girl got Hand, Foot and Mouth Disease and the resort made no reports of it even thought our friends saw her and her family going to the clinic. and she was covered in rashes. The resort didnt let parents know and that disease is contagious through air And saliva. And my 1 year daughter caught it most likely from the pool. So last 1.5 days we were indoors because my daughter had fever and was covered in rashes and we didnt want to make any other kids sick. Overall this resort was absolutely terrible and i would not recommend it at all. Just stay away from this resort dont waste your money!

Will Never Stay at the Royalton anywhere Ever again!

Everyone has their hands out at this resort. Beware that you will be harassed and guilted into tipping or buying stuff the entirety of your stay while given absolutely no reason to do so. Beware that you will be annoying and bothering employees with your requests. Beware that there are no deadbolts on your suite doors, sliders don't lock, toilets don't work and HVAC systems make lots of noise and your requests for service and complaints will go unheard. Employees will walk into your room if you  [... read more]do not answer the door within 1.5 seconds of their first knock. WARNING: do not wear anything into the water that you don't mind losing - sunglasses, rings, etc. as the water is rough and you will never find it. But, there are people there that dive for lost stuff but good luck convincing them to give it back or even trying to buy your stuff back from them. Food has no flavour - we left two of the restaurants after a few bites as it was actually gross. The bars are constantly running out of alcohol so you have to wait or have to get something else that you don't really want. Oh, and if any employee talks about a special breakfast - DO NOT GO - they are trying to sell you a $45,000 membership! LOL. I hate that place soo much!

Amazing Resort!!!!!

The cleanest resort we have ever been too!! The food was so delicious at every restaurant and buffet. The pools were so clean and the beach was too beautiful. We went as a group of 22. There were kids and adults. We had so much to do for everyone. The all white party, the fire show, the foam pool party and so many tours offered by nexus tours at the resort. We are planning to go to Jamaica and we were so happy to see that Royalton has a resort in Montego Bay too!!! Last but not least the people  [... read more]were sooooo nice and we felt beyond safe. They are so appreciative and generous. I thought canadians were the nicest people by my amigos and senoritas in Dominicano wereee beyond the nicest!!!

We had an amazing family vacation!

I would recommend this resort to anyone and would go back again in a heart beat. Room and resort was immaculate. Food was great. The buffet was one of the best i have seen for both quality and choice for any meal of the day. Service was first class. And the beach...It does not get any better.

Beautiful Resort!

We had a great time at the Royalton. Beach was very important for us and it lived up to it's expectations. There was one day with very strong winds/waves 2-3metres which caused a lot of seaweed to wash up the next day and it was all cleaned up the following day. One area the resort could work on would be the suite bathrooms. They are dark and the shower always leaked requiring several towels to be put in front of it to stop the pooling of water. The staff were extremely friendly and outg [... read more]oing all the way through the resort. Great bartenders with great special mixed drink options (G&T with mint and passion fruit!) They always had something new for you to try! On our next visit we would go to the Royalton Bavaro about 10 minute walk up the beach. Much newer resort and same beach.

Amazing resort!

This resort is by far one of the nicest all-inclusives we’ve ever stayed at! Beach was beautiful, amenities and room very modern, grounds immaculatelt kept and such great service. Would be back in a heartbeat!

Great Resort!

Hotel rooms are clear! Butler service, food and grounds are great! Esphanie in kids club was great too! Overall great experience! Sunwing flight was delayed without any explanation, the entire flight was an upsell of Sunwing! Our flight was over night, they kept speaking over the PA waking my son.. was not happy. Flight attendants were nice just pushy for selling stuff.

Lovely Resort with great staff

This resort is very nice, however the room we received needed some refacing. Had a few issues with the room but got them dealt with! Staff need to improve their english so when we ask for soap, face cloth they know what we mean. Also need to allow all guests to able to reserve tables at all the restaurants. Also need to enforce no reserving chairs.

Comfortable Resort!

When we checked in, we were given a room on the second floor and facing the back. Although at the time of our booking we specifically asked for a pool view room. The room had an old rusty small fridge in a small desk. The bathroom had a broken toilet paper holder. Not what we were expecting in a five star resort. After complaining to the front desk we were told we could switch rooms in 2 days, which we did and the room was much better with a pool view. The resort itself was good; however on [... read more] a number of occasions the fire alarm kept going off as we were having breakfast. It was very loud and annoying. A week into our stay there was a water leak in our closet with water running down the wall. On the last day we were having a lovely steak dinner and half way through there was a power outage so we left the restaurant! It was fair but we had expected a better experience.

Amazing Resort

Everything was excellent. Only neg comment is the restaurant Under The Sea was really bad. It was at the other resort location. We walked out the food was so bad. Everything else was outstanding. Thanks.

Royalton punta, punta cana may 5th to may 15th

amazing resort. super clean and well cared for grounds. beach is beautiful and swimming pools are excellent. rooms were extremely clean and couldnt ask for better staff. they are just like family. i love this resort.

Great resort!

Resort and grounds are beautiful, clean and well maintained. The beach is amazing, soft sand, no rocks or coral when entering the crystal clear water. Staff were very friendly, great service all around. Our luxury room was great, cleaned and restocked daily with turndown service in the evening. Fresh bath towels and face cloths every day but only had hand towels twice during our week stay. Food was good, buffet was as good as the restaurants. No reservations required for restaurants (except for  [... read more]the Zen), so you may have to wait a bit for a table, they give you a pager and send you to the Martini bar. Drinks were great. Overall wonderful experience and would definitely return!

Great resort!

The resort was very clean, the food was good and most of the staff were great to deal with. The beach and pools are beautiful and all of the facilities are top notch. Personally didn't like the various class systems they have. ie. Royalton, Diamond club, Hideaway and Memories. They are trying to capture too broad a market. We felt bad for the Memories guests that were expected to walk down a pathway at Royalton to access the beach and not stop or use the facilities along the way. We heard  [... read more]complaints from a few of them. The Hideaway area didn't gel with the theme of a family resort. An 18+ resort should be a separate resort. Perhaps a quiet/adult only pool area would make more sense. We were going to upgrade to the Diamond club but were told it had been oversold and wasn't worth the extra money unless we planned on drinking an extreme amount of high end alcohol. Didn't like having only the one draft beer choice. Would like more options including some canned/bottled beer options. The other tropical types of drinks (pina coladas, daiquiris etc.) were from concentrate and not very good quality. Straight mixed drinks were a better choice. We have 3 children and they enjoyed the splash park at Memories. We also visited the Royalton Bavaro located down the beach. It is brand new and even nicer than the Royalton PC. The kids loved the lazy river and surfing machine. We would stay there next time but would also stay back to RPC if Bavaro not available.

A great time

this is our third time at this resort. a kids friendly place with decent food. The waterpark at Memories is just great to keep the kids entertained and the pool has nice activities. Rooms are clean and the staff is friendly. Diamond Club is recommended if you like to spend time at the beach as it has better sitting options and better quality drink choices. For pool only no need for Diamond club as it shares it with the rest of the resort.

Amazing resort

Great resort. Treated well by everyone. Clean, fun, easy to navigate, good food selection. Shows each night with an outdoor entertainment option. Something fro everyone of every age at the Royalton. Enjoyed ourselves greatly. Thank you Julie for your hard work and patience!

My favourite place to relax.

I had an amazing time at the Royalton Punta Cana Resort. My daughter & I went for 4 days. The resort is amazing, we were in the Diamond Club which is really worth getting if you can. Our Butler Victor was the best, staff in dining, bars, grounds all very friendly & helpful, this is a happy resort. I love this resort. Going back with my husband in May for 10 days

Very nice resort maybe a 4 star

I loved the size of the resort. Easy to get around never missed anything. Wasn't fussy for any of the restaurants. Buffet was very good all the time. Service was very good no problems. Room was average no nicer then a med rate hotel. Bathroom was very dated and tired. No bathtub. Minimum clothes storage.

Great resort

Beautiful small resort, food ok, beautiful beach. Hideaway adult only worth it. Clean, good service, great intertainment. Saona trip Is fun however the advertised starfish holding is no longer permitted. All and all great experience.

Beautiful Resort! But aggressiveness of vendors was unwelcomed!

We upgraded to Diamond Club. I can't say that the room was much better than the Luxury Standard Room but the location and view was better. We didn't use the butler service because we were travelling with a group and it was much easier to plan and make our own reservations, etc. All the other services they offered could have been gotten by just calling the front desk. Beach was beautiful and better than other resorts that we have been at. Food was very good. Japanese steakhouse was excellen [... read more]t! The others we tried were very good also but every time we planned on going to a specialty restaurant, it seemed to be closed for the night. Our bad because we didn't check the schedule and I guess there is a restaurant closed every night. We just always picked the wrong one. The reason I would not return to this resort is because of the vendors! We hadn't even been to our rooms on check-in, we still had our travelling clothes and carry on bags with us and we were approached by vendors giving us "free" gifts. They were very aggressive and practically physically brought us to their tables to have a look. After that initial encounter, we avoided the area entirely. I like to browse but in peace without someone trying to "force" a sale. I think the resort should regulate the vendors they choose to let on the premises. I would have bought more from them if I was just left alone to browse!