Beautiful gardens and wildlife

We enjoyed our stay because of the very beautiful landscaping and presence of wildlife. The restaurants and buffet were excellent. Lots of choices at the buffet. The restaurants were great. The servers were excellent. Cleaning was staff were very accomodating. Reception staff were fine. The only suggestion I would have is better maintenance in the rooms, ie plumbing and a/c. Hench we were required to move from the original room we were given. We met others with similar issues as we did. I wou [... read more]ld recommend this hotel if some updating had taken place.

Tropical Princess Resort in Punta Cana

The beach was beautiful, loved it!! The resort was nice and well laid out. I had read some negative reviews about the rooms but we had no problems with our room, it was not fancy but it was comfortable, our air conditioning worked and we had hot water in our shower. I enjoyed the food but had stomach issues through out the week, but was manageable with Imodium and Pepto Bismol. We also enjoyed the nightly entertainment. The sun & the sand made our vacation lovely!!

Amazing beach, resort is mediocre

Stayed at the Tropical Princess and you get what you pay for. Property and grounds are very nice, the beach is exceptional, soft beige sand for miles in either direction from resort. This is defiantly a two tier resort, Tropical princess desperately needs some upgrades and maintenance, Caribe Club Princess definitely gets more attention to higher attributes but I am sure the pricing reflects this. Food in the general buffet is a 6 out of 10 unless you eat in the A la cart Restaurants of which  [... read more]you only get access to 2 when you stay at the Tropical but 5 if you stay at the Caribe Club. Would not recommend the Tropical Princess side of the resort but may recommend the Caribe Club side.

No air conditioning but decent overall

Couldn’t get the room below 27 degrees C. Asked a number of times to get it fixed and nothing was done about it. Not the end of the world since you don’t go to a resort to spend time in the room. Nights were not comfortable. Food And service was good and resort has a great beach. Overall a satisfactory resort. Loud around our room early in the am since we were close to the main buffet.

Better than expected!

We had 2 family suites for our ladies week vacation. Rooms were spacious. We had a couple of glitches with the air conditioner in one room which was fixed after calling maintenance. Inconsistency with bringing the same # of towels each day. We tipped housekeeping each day and found that the general cleaning did deteriorate near the end of our stay. The rooms need some attention. Rust on a lot of fixtures. Missing fixtures. Lots of choice at the buffet. That said,we all had tummy troubles at lea [... read more]st once. Not something that usually happens to any of us. Staff was very friendly and accommodating. The Brazilian restaurant was a very nice experience. We did not go to the Dominican restaurant because we enjoyed the Dominican themed night at the buffet. The wine needs improvement. White,red and rose were not very good quality. Other drinks were nice, although quite strong(I’m sure many would enjoy this;) Wifi was very slow and unreliable in the lobby. Sunwing offered a shopping trip from the hotel to a small venue for jewellery, souvenirs and chocolate and cigars. This needs to be changed. It is really only a half hour of shopping. We had to wait over an hour to be allowed to return to the resort. A lot of very upset vacationers. Sitting around waiting for drivers that were just waiting inside the building not allowed/willing to bring us back to the resort. The shopping centre itself was alright,but this really detracted from what would have been a nice outing. The pools were all nice enough. Lots of loungers. The swim up pool was a bit rowdy for us but we switched to a different pool. The ladies bathroom by the quiet pool was very tight. The doors are very close to the toilets in each stall. Also, at the beginning of the week there was a soap dispenser but as the week progressed parts of it fell off. By the end of the week, it was completely off the wall and removed. There was no soap in this bathroom for the last 2 days of our trip. Needless to say, this is unacceptable. We used our own wipes and hand sanitizer. The grounds were lovely and the assortment of birds was amazing. The coffee shop had a really great assortment of specialty drinks and it was great to have ice cream and iced drinks in the afternoon.

Très beau séjour

L'extérieur de l'Hôtel est vraiment très bien entretenu. Dommage que ce n'est pas pour les chambres aussi. Il y a de la poussière partout, des caries du bois (rongeant la tête de lit), l'eau ne coule presque pas, etc. Donc, les chambres sont bien "fatiguées". Pour le reste, le service est superbe, le buffet est propre, la nourriture est bonne, l'extérieur est bien aménagé et très joli. Par contre, il y a bcp de circulation, les employés se promènent en scooter partout sur le site, [... read more] est cela est en peu fatiguant (ils passent par les petites chemins des voyageurs). Il faut toujours faire attention pour ne pas se faire passer dessus. Attention avec les petits aussi. Pour: Beau extérieur, bel aménagement, belles piscines, bcp de palmiers, buffet propre, nourriture bonne, personnel souriant... Contre: Intérieur des chambres horrible, bcp de circulation dans le campus (scooters, camionnettes), plage pas très propre (bcp de restes d'arbres, petites branches), le bracelet à la main est trop rigide (fait mal et grafigne tout le monde et nous même), le bracelet à la main sert à rien (juste pour nous distinguer des autres hôtels, ce n'est même pas une clé pour ouvrir notre chambre - n'a pas de chip - alors, pourquoi le porter et se grafigner?), le service de serviettes est bizarre (ils nous donnent 3 ou 4 cartes, ça dépends combien de personnes voyagent dans votre familles, pour les serviettes - tu apporte la carte, ils te donnent la serviette, sinon - pas de serviette; aussi, il faut pas la perdre; au lieu de bracelet avec chip à la main pour ouvrir la chambre, ils te donnent 2 cartes (que tu peut perdre), pas de wi-fi (si tu veut ton service wi-fi dans la chambre, ça coute 35 $ / 7 jours, ou 10 $/jour (l'internet est lent et on ne peut pas accéder à certains sites (boutiques, magasins, etc).

We'll be back!

Just got back a couple days ago from a week long stay and had a wonderful time! Went with my two adult daughters and son-in-law & stayed in the Caribe Club section. Our rooms were definitely not 'out-dated' as many reviews indicate, but we had a couple minor issues with the first room so they graciously moved us to another room with a great view. Many thanks to our Sunwing reps Richard D. and Juan Carlos for going above & beyond to accommodate us and the resort manager Ramone for upgrading us [... read more] with no hesitation...I'm extremely impressed! I've been to the Dominican 5 times & many other Caribbean all-inclusives, and this was the best service/hosting I have experienced. Even check-in was a pleasure with Elias...I'm used to front desk reception being stone faced & unfriendly, but he was jovial, funny and very quick to get us checked in and on our way after travelling all day...the welcome drink is also such a nice touch. I know alot of resorts do this, but many don't...it really does make you feel welcome upon arriving. The layout of the complex is beautiful! Not too big that you feel lost, and definitely not small that you don't have options & feel closed in. 3 large pools to experience & a beach that you can literally walk for miles. The Atlantic is quite choppy, so you do get seaweed on the beach, but the guys are out there every day trying to get a handle on it...it didnt deter us from having fun in the waves...felt like a kid again! Food was really good at the main buffett, always lots of options. My girls are both vegetarians and can't eat gluten, and they were in heaven with all the fish, veggie and fruit options...especially the great omelets made to order every morning. I was rather amazed all week that I didn't see any guests tip...at bars, restaurants or anywhere...I'm sure some do, but I honestly didn't see one person hand any server or bartender anything. No tip jars anywhere either. I don't get it...these people work their butts off and put in long long days...we tipped everywhere and almost for every single drink...and they sure do appreciate it. Even our maid, when we asked for 'mucho agua' (we like lots of water bottles in our room) she left us a whole case! And not just once. Very thankful for that. Back to food...we went to the asian & mexican ala cartes...both were very good. Loved the mexican especially. As for drinks at the bars, I'm not big on too many sweet drinks, so was quite pleased that I could get white wine with lots of ice at all bars, not just at meals like many resorts. So, I give this resort two thumbs up! Sidenote: I believe they fumigate regularly, but if/when you receive a notice on your door handle giving you the option to have your room fumigated, I recommend doing it. Normally, I don't like using any kind of bug spray, but be preventative and have it done...helps the whole resort keep any pests at bay. Most resorts fumigate regulary too, afterall you are in the tropics, its par for the course.

Lovely grounds, not great rooms

We enjoyed our vacation but we had some issues which made this holiday (out of the three we've had in four years with our children) the least impressive one so far. We needed to be moved out of our first room (Lirio Bldg. Room 3309) as it was infested with insects. We killed between 30-40 the 2nd night we were there; mostly around the faucets and walls of the bathroom but we drew the line at 7-9 cockroaches. Very stressful as we found one in our luggage, my toiletry bag, and another on the hea [... read more]dboard, for example. The manager was more than accommodating and was super apologetic. She did not seem surprised and said they'd have to fumigate the room. They moved us to a different room in the same building (Room 3223) and it had zero insects. Thank goodness! The A/C worked great and the water was hot, however the beds were super hard and the pillows were lumpy (they must wash them as the stuffing is distorted and hard in places). The rest of the resort was lovely. Palm trees everywhere!! No flowers like hibiscus as we've seen at other resorts in Mexico and Cuba, but the grass was well maintained, as well as the other foliage throughout the resort. We loved the Mangrove area with it's natural vegetation and wildlife like ducks, iguanas, turtles, cranes, etc. Very fun for the kids. The pools were amazing, especially the one with the bridge. Plenty of shade and it was shallow enough for my 8 year old daughter to play in. The buffet was great. The food was diverse, fresh, plentiful, and nicely displayed. The staff are very kind in the buffet and truly make you feel welcome. Some other staff members around the resort, like at La Creperie, are a little surly but I imagine they get a lot of disrespect and demands from tourists and they're exhausted from their exceptionally long days. It didn't bother me too much but it's worth mentioning. It does affect the memory of the trip. The beach is stunning. Sand is soft, warm, and clean. There is line of sea vegetation (not really seaweed) that lines the surf. It's not slimy seaweed and soft enough to walk on. It didn't really bother us. It's just to be expected as the surf brings it in all the time. The water itself is cloudy for the first 5 meters but then clears up past the surf. The waves are 2-3 feet so be wary. However, jumping in them was very fun. My 12 and 8 year old loved it although I always held on to my 8 year old's hand. The undertow is strong. We went at the end of May (20-27) so it wasn't super busy. We always found palapas to cool under, whether around the pool or at the beach. And there were plenty of loungers to relax on as well. Just another warning: smoking is allowed everywhere but the restaurants and buffet which meant that we were constantly breathing in a lot of 2nd hand smoke from a lot of European travelers. I mean a lot. At 4am we woke to the smell of horrid smoke in our hotel room as people were smoking in the lounge area in the common open-air hallway. Even though it's a "non-smoking' room, it's not a non-smoking resort. It was thick. The lobby is full of people looking for the wifi signal and smokers. We never ever found a table or bench to sit at to enjoy the lobby bar. Smoking is allowed around all areas of the pool. I wouldn't mind the smoke so much if there were sections for smokers and non-smokers. It sucks for the kids too. Lastly, and this is not really related to the hotel but it's definitely worth mentioning since our hotel rep sold it to us....please do not go on the catamaran excursion with Tours Point (Sunwing tour provider in DR). It was nothing but an ear-splitting, party boat and pick up place for the 5 male staff members to get some numbers from the girls. It was really offensive and totally inappropriate for kids. We were told by our Sunwing Rep that the morning tour is family friendly and not a party boat. We were so mislead. The music was so loud (and I'm not a prude) and I couldn't handle the distortion of sound or the fact that it was offensively and painfully loud and crass. Imagine how this affected my son and daughter. We wanted to give them an open seas experience on their first catamaran and it was a disaster. What a waste of A LOT of money. The snorkeling lasted 15 minutes and the rest of the time was an open bar. They advertise it as a 'sailing' catamaran and it's not. There is no sail whatsoever. Please do your research and make sure to avoid Tours Point Catamaran tours. Fair warning. I read alot of reviews about Tropical Princess Beach Resort and even though some of what I'm saying was read before we booked, I gave them the benefit of the doubt. But in the end, I wouldn't have booked here had I known we would have had bug issues or smoking throughout the resort. It's a beautiful resort but it needs to be updated. I hope this helps.

Amazing resort !

Wow, what a nice vacation ! Can't say anything bad about the place. Incredible beach, great for walking in both directions, beautiful resort and superb grounds, with mini-jungle with ducks and peacocks (would be great with children). Very satisfied with the buffet (didn't even go to any a-la-carte restaurants.) And the animation team (especially Victor) does such a great job !They work very hard and it really livens up the place ! Bravo ! And the 3 amazing big pools ! ! ! And we could alw [... read more]ays find a place to sit in the shade. The only little disappointment was with the breeze on the beach, sometimes it could get a little cold when you were still wet from being out of the water. I thought it would have been warmer. But there is plenty of sun to warm you up ! Beautiful all around !

This resort only have 2 amazing things. Beautiful beach beautiful swimming pools.

During our stay, we never got any hot water in the room. No coffee maker, no iron . The food at the buffet very mediocre, always the same. At night nothing to do, lobby only radio music. Show very mediocre. Stay 8 times in Punta Cana, this resort was the worst.

Don't Be fooled

This hotel is very rundown. Many issues in the room. Large shower leaking from the room above, right through the light fixture. Had matenance in to look at it still leaked. Small shower floods after just a couple of minutes. Wooden door on balcony looks as if it has been kicked in could see everything right through the door frame. Balcony railing not anchored to outside wall. As well as cracks on concrete where the balcony and railing are to be attached. Can be a real safety issue if you are [... read more] not aware. Wires hanging on balcony where a light fixture was, other light not working either. Glass on balcony door almost out of frame every time you opened the door. No handle on door so you must place your hand on glass to open and close. Locks very difficult operate especially if you have hand mobility issues. Outside mini putt very worn condition greens have many tears. Table and chairs in main lobby many of them ready to fall down. Cabinet doors at bar areas falling off hinges. Make it look very cheap. The majority of the staff very friendly. Although you will always have those few whom are not friendly. Our Sunwing rep was unfortunately very arrogant and rude. Major confusion as far as what restaurants were included and what was not. On one occasion waited for Richard for over an hour and a half to help us. He didn't show. Next day tried to talk with him again was told to come back. We came back and waited again for another hour no show. When he finally showed it was time for us to go on our excursion. Still no resolution. That was when we were informed he wouldn't be back until the day we left. Felt very let down. As well as feeling as though we were bothering him. Nice to know that we spent so much time of our vacation waiting on Richard for nothing. Met with another Sunwing rep ( person covering for him) At least she was able to help us find out a few answers. Pools were nice and cleaned regularly. Beach was beautiful. Not very much as far as evening entertainment. Good thing for TV. Most bartenders were awesome as well as restaurant staff. Food not the greatest. Paid a lot of money for this vacation but felt very let down. I have been to the Dominican before and very pleased that time. Not sure I would go back after this experience On a good note our flight to and from the Dominican were good, food was good. We paid for our excursions on the plane and we were glad. We have no issues with our travel agent or our Sunwing flight crew

Loved the resort

Three senior ladies went for a week and totally enjoyed our visit. It’s an older resort but the grounds are kept immaculate. The rooms need some upgrading but are definitely presentable and comfortable. Nothing fancy, very homey. Food was okay, like all other buffets in resorts. The pools were clean. There’s never enough chairs, have to get up early to get one, at the pools and the beach. It’s a big resort with lots of walking but the best part is taking the train along a path way fil [... read more]led with all kinds of wildlife and walking it is even better especially at night.

Loved the resort

Three senior ladies went for a week and totally enjoyed our visit. It’s an older resort but the grounds are kept immaculate. The rooms need some upgrading but are definitely presentable and comfortable. Nothing fancy, very homey. Food was okay, like all other buffets in resorts. The pools were clean. There’s never enough chairs, have to get up early to get one, at the pools and the beach. It’s a big resort with lots of walking but the best part is taking the train along a path way fil [... read more]led with all kinds of wildlife and walking it is even better especially at night.

Great Vacation

The hotel is located at the beach,which is amazing! The buffet was great and ghe food was delicious and different every day! Rooms are a bit dated but decent. There are peacocks and birds on the resort premises.Overall great value for the price we paid!

Nice resort

Room were nice had a 2 bedroom but only one toliet worked. Even when we left a note no one repaired it, just took the plugger to it. Not a big issue. Was there to relax and that we did. Grounds were very nice. Food good. Enjoyed the activities. I would go again

Would go back in a heartbeat

We have fallen in love with this resort! everything was perfect! This was our first time at this resort, we always stay at Grand Palladium so when we came to this resort we were blown away staff were amazing its a smaller resort than what we are use too, but we were so sad to leave we are coming back next year! Jenn Black our agent is amazing you worked your magic to give us what we were looking for! You rock!!! Tripcentral is the best!

Voucher

Hi when I booked with tripcentral there’s was a voucher given to us of 100. Dollars we couldn’t use it because no one there could help us We spoke to the représentant of sunwing and he didn’t know what to do so now we have a voucher no good to us I would like to be compasentated for the trouble I went through wasting à who,e half day trying to sort this out no a happy camper

Wonderful family vacation!

We spent the week at Tropical Princess resort. Had a family suite. 2 adults, 3 children. Overall great vacation! 5/5: food 5/5: service 5/5: beach and pools 3/5: rooms Rooms need a deep cleaning especially bathrooms. Very dusty furniture even though cleaning lady passed everyday. Royalton sellers were too demanding, harassing us every morning at the buffet to come to a 20 mins meeting for them to get their commision. It got really annoying during 6 days to have to say no 5-6 times  [... read more]a day. Wish the hotel would forbid this company. It's not helpful to anyone and i question if they actually earn a living from this. Was our first visit to punta cana and loved the animation in pool, the servers at the buffet were very efficient and the creperie was delicious!!! Would recommend and come again!

Colourful Resort

The resort was very Colourful , lots of swimming areas. The main eating area had a good variety of food. Love the Crepe place. The only dislike was the rain unfortunately we didn't get enough pool time or sun.

Average Resort

Just returned from a week stay here. Rooms definitely need updating and a really good cleaning. Wouldn't be a place I would stay at again. A/C didn't work. Being hassled by Royal Holidays everyday and could be 10 times during the day was very annoying. Couldn't even go for breakfast or lunch as they stand right at the entrance. We were basically pushed to their building for a 60 mins info session for something we had no interest in purchasing. There are people on the beach also selling things bu [... read more]t were not pushy. Beach was okay, nice sand, its quite wavy there. Food was fine you always found something to eat. We loved Cristion and Luis who are waiters in the buffet. Very friendly! The lobby is a distance from everything, but the tram runs constantly. If you need WiFi it is only in the lobby but can be very hard to get on to, just something to know for people who can't live without it. Ridizzio is a must try restaurant, delicious and staff was awesome. We went for the warmth and relaxation and we got that, but we personally would not choose this resort again.