Love this place

Our second time here and it was as good as the first. Good food, XX Beer, nice beach. Staff were great. PGA Golf course on the property is a bonus. We had a swim up room and it was refreshing after playing in the waves for till 2pm. Best vacation ever.

Great resort

We have made several trips to the Bahia principe Akumal with our family it is a good family Resort and the beach is perfect for young children. It is very large and we do lots of walking which we enjoy. There are also trollies to transport you around the resort should you want or need this. Our group was 3 families. Children ages 5,9,10,11 and 2 with parents and seniors 69. We were here two years ago with our family and we found the buffet to be exceptional for food select selection. This y [... read more]ear, the food selection was still good, but we found it not to be quite as high-end as it was two years ago. The snack bar was always our favourite for lunch this year we found it lacking. Many days there was no pico de gallo or guacamole. They still had very good fish, but it was now in an automated ordering system. My husband found the hamburger un appealing. The service here at the snack bar was also lacking this year. When I asked about this, they indicated they were having trouble securing service people, which is a common issue at home as well. The staff were all very pleasant and did their best but there just were not very many around This Resort is being taken over by Hyatt and the transition is happening in the next few weeks from what I understand. We noticed more automation of services and the automation didn’t work well. We tried booking our à la cart restaurants online 10 days prior to arrival as they suggest and most of the restaurants were already booked. We were looking for early-ish reservations as we had children age 5 to 11 in our group. The rooms were clean and generally quiet. They were large enough to accommodate to adults and two children. The children had their own beds and the adults had a king bed. The service to the rooms was very good. The entertainment was good and drinks were tasty I would highly recommend exchanging your Canadian money to pesos prior to arrival. we had planned on exchanging money at the front desk and we did some of that but they generally only had 100peso and 200 peso notes to do the exchange. We were a group of 10 so leaving tips for meals, etc. for all of us was not a problem to leave this amount for tips. However, I do like to tip the servers for drinks at the pool, etc., and this created a bit of a problem. Overall, this is still a great resort and we enjoyed our stay very much. The food was good in the buffet and had decent variety. the KUUK À LA CARTE Restaurant was by far my favourite. The staff was very accommodating for a group of 10 and our grandchildren enjoyed having the cousins club at their own table as they could only seat six of us together. The children were at a table close to us and managed well. We found the staff very friendly and accommodating. We had a great time and would go back to this resort again.

Great resort

We have made several trips to the Bahia principe Akumal with our family it is a good family Resort and the beach is perfect for young children. It is very large and we do lots of walking which we enjoy. There are also trollies to transport you around the resort should you want or need this. Our group was 3 families. Children ages 5,9,10,11 and 2 with parents and seniors 69. We were here two years ago with our family and we found the buffet to be exceptional for food select selection. This y [... read more]ear, the food selection was still good, but we found it not to be quite as high-end as it was two years ago. The snack bar was always our favourite for lunch this year we found it lacking. Many days there was no pico de gallo or guacamole. They still had very good fish, but it was now in an automated ordering system. My husband found the hamburger un appealing. The service here at the snack bar was also lacking this year. When I asked about this, they indicated they were having trouble securing service people, which is a common issue at home as well. The staff were all very pleasant and did their best but there just were not very many around This Resort is being taken over by Hyatt and the transition is happening in the next few weeks from what I understand. We noticed more automation of services and the automation didn’t work well. We tried booking our à la cart restaurants online 10 days prior to arrival as they suggest and most of the restaurants were already booked. We were looking for early-ish reservations as we had children age 5 to 11 in our group. The rooms were clean and generally quiet. They were large enough to accommodate to adults and two children. The children had their own beds and the adults had a king bed. The service to the rooms was very good. The entertainment was good and drinks were tasty I would highly recommend exchanging your Canadian money to pesos prior to arrival. we had planned on exchanging money at the front desk and we did some of that but they generally only had 100peso and 200 peso notes to do the exchange. We were a group of 10 so leaving tips for meals, etc. for all of us was not a problem to leave this amount for tips. However, I do like to tip the servers for drinks at the pool, etc., and this created a bit of a problem. Overall, this is still a great resort and we enjoyed our stay very much. The food was good in the buffet and had decent variety. the KUUK À LA CARTE Restaurant was by far my favourite. The staff was very accommodating for a group of 10 and our grandchildren enjoyed having the cousins club at their own table as they could only seat six of us together. The children were at a table close to us and managed well. We found the staff very friendly and accommodating. We had a great time and would go back to this resort again.

Lovely Resort

Our building location was ideal. They put us in the adult only section of the resort, close to the infinity pool, overlooking the beautiful carribean sea, and only steps from the adult only restaurant Katook. Food - The food was not great. The buffet dishes were cold, some food items not fresh and dishes were not replenished in a timely fashion. We took in three a'la carte restaurants and those too, were not fantastic as you would think it would be at the resort. As Pickleball has bec [... read more]ome extremely popular among players, it would be nice to have more than two courts in the entire Bahia Principe Resourt, and spread out among the different resorts (Akamal, Tequila, Coba, etc.)

Great resort!

e had a wonderful stay at Bahia Akumal and truly enjoyed our time at this resort. From the moment we arrived, we felt very welcomed by the staff — everyone was friendly, attentive, and genuinely kind throughout our stay. The resort itself was very clean and well maintained, and the food exceeded all of our expectations with plenty of variety and great quality. The only downside of our experience was the dinner reservation system. We were allowed to make reservations 10 days prior to our arriv [... read more]al, but the only available times were 9:00 PM or later. This made it difficult to maintain our routine and get up earlier to make the most of our days. When we asked about earlier dining options, we were told we would have to wait and see if someone cancelled. Given the size of the resort, it felt like there could be more or larger restaurants to better accommodate guests. That said, this was a relatively small issue compared to how much we enjoyed everything else. The service was excellent, the atmosphere was relaxing, and the location was ideal. Overall, we had a great experience and would absolutely recommend Bahia Akumal to anyone looking for a relaxing and enjoyable getaway.

Perfect Wedding Resort

Location and resort facilities top notch. Food and variety of food options suited everyone in our group. Staff very pleasant and helpful. The rooms and service was excellent. We would return to this resort.

Good resort

the new rooms were amazing. We have been to the resort multiple times and in our experience the buffet was far better in the past, as far as choices and mostly the temperature of the food. The food was ALWAYS COLD!!! The heating system they have implemented is NOT working! We were thinking of taking our adult children and spouses in late 2026, but this may be a deal breaker!

Outstanding Stay at Bahia Principe Luxury Akumal!

My wife and I recently stayed at Bahia Principe Luxury Akumal in the Mayan Riviera for 11 days, and the experience exceeded our expectations on nearly every level. We stayed in a swim-out suite, which was absolutely worth it. The room was spacious, well maintained, and a perfect way to start and end each day. The resort itself is beautifully laid out, easy to navigate with passenger carts regularly shuttling guests to and from each of the adjoining resorts. The Tequila resort opened while we  [... read more]were there (on Dec 1st) and it looks amazing. The à la carte dining was a standout. We dined at 10 different restaurants, and the food quality and service were consistently excellent. Each restaurant felt distinct, the menus were well thought out, and service was attentive without being intrusive. Overall service throughout the resort was very good, with friendly, professional staff who clearly take pride in what they do. From housekeeping to restaurants to common areas, the team created a welcoming and comfortable environment. A special shout out to Miguel at Bar 66 on the beach. He's one of the best bartenders at the resort. The only thing that could have been improved was the drink service at the pools. We often would not see a server for hours. The evening shows were entertaining and well produced (especially the magician and the "Lumina" act), offering a nice variety and a fun way to wind down after the day. The weather was excellent throughout our stay, which only added to the enjoyment. My wife and I both had a fantastic time and would absolutely return to this resort without hesitation. It strikes a great balance between comfort, quality dining, good entertainment, and a genuinely enjoyable atmosphere. A special thank you to Nicolle Kirk at TripCentral, who booked this trip for us. Her recommendation was excellent, and the experience reinforced the value of working with a knowledgeable travel professional. Highly recommended. David and Karla Melsted

Amazing holiday again

Stayed at this resort for seven beautiful days. Had an ocean front room which was a little dated but room was very clean and everything work. The beach is rocky when entering which didn’t affect us as we always wear water shoes. Had no problem booking all seven a la carte restaurants and had amazing food at all that we booked. Also found there house wines to be very good. Transportation around the resort is great. The trolleys came around every ten minutes so no waiting around. Found the enterta [... read more]inment at night to be very good along with the sports bar. The service from the staff was unbelievable so we would definitely return

Bahia Principe Luxury Akumal

This hotel & resort has plenty of pool space, a nice beach swimming area and plenty of spaces to hang out in and gather with our group of approx. 20 travellers. Booking restaurants was very difficult, most of us couldn't get any restaurant reservations and the bathrooms in the lobbies seemed to all be missing hooks on the back of the doors inside the stalls. Pool stairs were super slippery. The mattresses in the older adults only buildings are like bricks. Shuttle services around the resort and  [... read more]neighbouring resorts was amazing and the main buffet was wonderful with a large selection of food options. Fabiola (entertainment team) and Victoria (concierge) both went above and beyond to accommodate our big travelling group.

Tripcentral let me down

The resort/service/location/transportation were all outstanding. We enjoyed our trip immensely. However, the process of making dinning reservations was never explained or highlighted to us. We were unable to make a single reservation at one of the many dinning options after we arrived. Completely booked for the entire week. Although the buffet was quite nice we feel we missed out on so much We feel Tripcentral agents should have advised, no STRESSED to us, the ability and importance of [... read more] making reservations in advance.

Excellent stay!

Thank you Karol at Trip Central - been happily dealing with Karol for many many years always great service. Bahia Principe Akumal resort was excellent in no small part because of excellent client service (Miguel, Francesco, Ricardo, Eddie, and Caroline - thank you!). Renovated rooms, pools, beaches are amazing. Food at restaurants was excellent and tasty! Highly recommend this resort!

Fantastic resort

Great resort, great food and entertainment, very clean and maintained, nice friendly staff, not the best beach front, and its very nice for families but not for couples or singles, its very spread out so lots of walking to see things, no adult night life except a sports bar, I score a good 8

Highly recommended!

We had previously stayed at a Bahai Principe resort in the Dominican Republic. I enjoyed it so much, that when I looked to traveling elsewhere, I intentionally looked for a Bahai Principe resort. I chose to stay at the luxury Akumal and was glad I did! I enjoyed how spacious the property was. I like the a la carte choices, tho I recommend booking them in advance on the Bahai Principe app as spots get taken very quickly. All staff were cheerful and helpful. The buffet was very good and recommen [... read more]d waiting for staff to cook food fresh. The beach was pretty but rocky and waters rough, so I preferred to swim in the pools. The rooms were nice and beds comfortable, although the rooms are dated, I understand they are to be renovated soon. Shuttles run frequently to take you around the resort or to restaurants and other Bahai resorts.

Nice resort.

Very well kept. Lots of transportation to get around. Food good. Unfortunately we could not get an alacartes. Not the best beach. Lots of pool selection. . All and all ok.Friendly staff. Our shower could use a makeover. Was not impressed with the fogging right outside of our ground floor balcony. No warning.

Great Time!

Large resort but the timely shuttle service gets you where you want to be within the resort and to the sister resorts…Coba, Tulum and luxury Sian Ka’an. Food at buffet was very good with a good selection. Was able to book in at restaurants…again with good food. Staff were very friendly and worked hard to ensure an enjoyable stay. Want to mention Maria at snack bar and Jose at the buffet for their great service. Only wish it was not an 1:45 hour bus ride. Would have been nice to fly into Tulum.

Mediocre resort

This resort was not a 4.5 star resort. A major part of the resort is under renovation and you mainly have to rely on the trolleys to get around the resort. The rooms are dated but are clean and the staff is nice and tries to resolve issues when they arise. The dinner buffet food and nighttime entertainment are subpar. The breakfast and lunch buffet were good. It was nice to be able to go to the other Bahía resorts and a la carte restaurants. The food at the a la carte restaurants was great. Howe [... read more]ver, the availability at the a la carte restaurants was limited and we were unable to book any for almost half of our stay. The steps in the pools are slippery and there is no traction to prevent slips. The beach is rocky and not as nice as other beaches in Mexico.

Disappointed

Our experience at this specific resort is so DISAPPOINTING compared to our previous experience with Bahia Principe Luxury - Esmeralda in the Dominican Republic. We had a great time in Punta Cana so we thought we would have the same experience. Unfortunately, we were so wrong. Driving in to the resort, we were welcomed with an ongoing construction at the site: parts of the stairs at the entrance is closed off as it is being fixed, the buildings we have initially requested for is going through maj [... read more]or construction, the main pool is closed due to some machine/filtration malfunction. The construction should have been disclosed to us when we first connected with the 2 Bahia Principe Luxury Akumal Customer Care via email a week before our arrival since we are a big group and there are few people in our group that are handicap and unable to walk far and take stairs. We requested for specific buildings to accommodate our physical disabilities but we were not even accommodated nor given better options. The beach is disappointing too especially by the infinity pool. We can't really enjoy the pool nor the restaurant by it because you will inhale the fumes from the tractors that hauls the seaweed from that beach. Basically, the view from the infinity pool are the workers and the tractors cleaning the seaweed at the beach. Also, the ala carte restaurants are so hard to get reservations through the app for our group of 16. I was told at the front desk that I should have been referred to a Groups/Events Representative which was not even suggested in the beginning. When we took our chance to go to one of the ala carte restaurants, it was almost empty and yet the app says it's full. When we asked if they can accommodate us, they said they can as long as we purchase 2 bottles of wine for our group which cost $100 usd. Also, we were told to pay $8 per coconut if we want one. Food at the buffet is nothing to write home about and it's mediocre at best. The swim up bar at the main pool area closed early because they ran out of alcohol. We also have bats and cockroaches in the rooms. The doors to the connecting rooms are literally screwed shut so we can't even access the other room from the inside. For the amount of money we paid for this all-inclusive, this is not a Luxury resort at all. This is not all-inclusive. I will not recommend this to anyone. This resort ruined the other Bahia resorts for us.

Jim O'Neil

Everything was great. Jim with trip central was excellent to deal with and was efficient at every request/question we had. We will be booking through Jim in 2026 again thank you so much! The resort itself was a great upgrade compared to coba last year, I also did the pga pro course and was extremely impressed with the conditions, services, and pro shop.

Best all inclusive in Mexico

This is our 5th time to a bahia principe hotel. 3 times in Mexico and 2 times in punta Cana. Clean, helpful friendly staff. Lots to do. Great entertainment. Went last time with 5 children. Lived the Waterpark in coba. We will be back. 5 star all the way