Not an amazing resort

First we will start with the pros... our view was amazing, rooms were clean and staff was friendly and helpful. Cons... were do we begin...drinks were watered down, had to get up at 6:00 am to get a lounger which was no guarantee as either the staff or other guests would take the lounger if you left it unattended for any length of time. The buffet was terrible. My husband and I are still suffering from diarrhea and gastric upset. Many times the meat was not completely cooked. One day at lunch  [... read more]the Buffett ran out of food.. only ice in the trays. There was a gelato stand that was never opened. Our room was right above the Avenue Bar and Red Lounge. Bad place for a room. The music sounded like it was in our room. So we unable to get to sleep until the music stopped. The a la carte restaurants were ok nothing special. The resort was too large with too many kids that we watched stick their hands in the food. We will never go back again to this resort again.

Great Trip - Beautiful Resort

This trip was a family vacation, which was long overdue and needed. When you book a vacation you hope and pray that it looks the same as all the pictures you have been looking at for weeks before hand, and the Paradisus Cancun certainly was all that and more!!! The beautiful indoor gardens made you feel beyond alive and fresh. The welcoming was terrific! The pool concierge's Micheal and Victor were very helpful and made our experience 10 out of 10. (thank you guys again). The server Laur [... read more]a was right up there as well, always a smile and a bevy, life could not get any better!! We also had the "Family Concierge Package" the Butlers helped with excursions and dinner, which was quite helpful. We had goodies in our room every evening (for the Adult's and Children) this was a treat for sure. Would recomend this service as well. We ordered room service every morning for Breakfast, so we could capture the beautiful ocean view (well worth the price) and it was all ways delish (hot) and on time! Our experience would of been 12 out of 10, BUT I'm sorry to say the food experience other than our morning breaky and lunch snacks by the pool was terrible. The restaurant food in the resort was quite unsatisfactory, but the service was good. We tried several restaurant's and all of them left a bad taste with us. To end on a good note our booking agent with tripcentral was very helpful and easy to work with, so I want to thank Nicole Deforest for all her help. thank you!!

Great family vacation

The hotel was great, the food amazing and the service was superb! Took our 5.5 month old with us and felt at ease. The pool area and beach were always clean, as were the restaurants. Will definitely be planning to go again soon!

Amaing resort

hotel was fantastic. The 15 min. trip from the airport was a bonus.When we arrived we were up graded to a suit ocean view in the main tower on the 7th. floor. Great view of the beach. The pool and the restaraunts.and food was good. The only thing we wished was there was no activities around the pool.Other than that we had a great time . The weather was great 85 and sunny every day and no rain. The only issue was on the way home when we got to the airport in cancun the air transat person who giv [... read more]es us our luggage tags said we were going to toronto. we had to go to the air transat counter where they take our luggage to get it staightened out. Other than that little glitch trip was great good job on suggesting this resort .Needed more areas for smokers

Good for family, bad for singles

Good for couples and families, not good for singles. Let me explain. We went there from Canada with my friend. The reason we picked Paradisus is that our close friend from Russia got married, we couldn't attend his wedding in Russia so we decided to pay respect and invade his honeymoon :) . Long story short, we were considered gay couple TWICE by different people just cuz we sat together. Food was ok, "adults only" part was a lie, no party whatsoever, unless dancing in a lounge with headphones  [... read more]on considered a party lol

Fantastic Stay

My 4 friends and I were reccommended this hotel from Krista our travel agent. All I have to say is WOW! Amazing! Food is absolutely fantastic. The À La Carte’s are even better! Special special thanks to our boy Michael by the main pool he is an absolute legend. He definitely is a pleasure to be around everyday, and made the trip worth while. Great service all around and I would definitely recommend this hotel to anyone and all ages. Drinks are always phenomenal, Water is stocked in y [... read more]our room and the bed is made every single day. Even if you sleep in lol! All in all it was a fabulous resort to be at and I will definitely be back. Cheers!

Great Resort for a Family Vacation

We travelled as a group of 10, 6 adults and 4 children. This resort was great and appealed to all age groups. The kids really enjoyed the kids club and activities plus it gave them a break from the sun during the hottest hours of the day. The most fun was when they brought out a huge inflatable water slide! What stands out to me most about the Paradisus Cancun is the service. The staff were all so friendly and helpful, the pool service was constant, we were truly spoiled. Also the cleanl [... read more]iness of everything, there were workers always cleaning, the maids did a great job in the rooms too. I did find a huge dead cockroach in my room one night but I didn't see any others during my stay. I thought the food was average although some of our group loved it, the drinks were delicious, try a shot called 'mini beer', yum! The rooms were spacious enough although a little dated but the cleanliness made up for that. The beach was gorgeous and the pool was enormous, we loved both. The resort itself is really confusing as to which elevator to take to get where you need to go. It's divided in the middle so you can't get through. In short, I would recommend this resort as long as your expectations are realistic for a 4.5 star resort.

An OK hotel

The hotel itself is beautiful and very well maintained. The rooms are clean and spacious. There are lots of palapas on the beach and by the pool if you want some shade. The biggest disappointment is the food in the buffet. NOTHING was ever remotely warm so all food was cold. There was a lot of food but not many cooked vegetables. Most of the food was very bland and salt and pepper were not on the table. You had to ask for it and then they put it on your food. The waiters were very acco [... read more]modating and service was excellent. However, due to the food situation I wouldn't go back to this hotel. While there I met several people who also complained about the food and said that it was not up to the standard of a 4+ hotel.

Great Time at Paradisus Cancun

Beautiful, clean resort. Quite close to airport, so shuttle ride was not long. Great beach, you can walk for miles in either diection. Pools were spacious, one was heated which was nice. Food was very good, lots of choice. Lots of restaurants to choose from. Staff were very helpful & friendly. Room was very nice. Balcony was a good size & very private, with nice view.

Amazing beach paradise

I stayed at Paradisus with my girlfriend and we had a great time! The service is spectacular, every single person on the resort is so welcoming and attentive. They are so eager to help you and really enjoyed getting to us. This made our stay extra special: I have been on a lot of beach vacations and I have say that I was very impressed by not only the landscape (which is amazing!!), ambiance but the food! Great buffet; loved that you could go to a la cartes multiple times in one week. Would hav [... read more]e loved to have seen an Italian restaurant or more variety in the a la cartes cuisine but what can you do. Loved the market grill the most especially the lamb and steak skewers, so yummy in my tummy. Everything about this place was perfection. It’s not a very party or kid oriented resort so if that’s what you’re looking for I wouldn’t suggest it. There’s other ones that cater to that. Couples..or anyone looking for a relaxing little piece of paradise you’ve found your match!!! I’m ready to book my next trip again :) Just fabulous. Absolutely fabulous

Beautiful Paradise

It was a perfect choice to stay in Paradisus Cancun. We got an excellent service, all the staff members were kind and helpful. The environment was clean and the food at all restaurants was amazing. We had a wonderful time at the beach and would definitely recommend this place.

Amazing resort

Hotel was very well kept. Food was amazing. Service was exceptional. I would definately return to this property in cancun and visit other paradisus properties. The beach had a lot of seaweed which was the only downfall

The Grand old Lady

The hotel is pretty amazing. It is everything it is supposed to be. The staff were very attentive to the details of maintaining the property and making sure the guests were very well taken care of. It is a beautiful property facing the ocean on the back side. The weather while we were there was 2 days of severe rain and 2 days of light rain. On the days with the severe rain, the hotel showed its age, in that it needs a little TLC. There was rain coming in through the glass partitions, and  [... read more]in some areas the roof, but the rain was severe so this was to be expected.,and even into our room. Overall a great hotel, amazing staff, just needs some TLC to polish up the details. Because we were there in the rainy season, there was a great deal of seaweed on the beach which was removed every couple of days.

Great resort great time!

Unreal place, Hugo and Armando were the best, all staff was very nice and took lots of pride in their work! Food was excellent, shows were entertaining and the weather kicked ass especially being from Canada eh! Lots of things to do for all ages and family’s as well. I was with my buddy 30 and myself 31 and enjoyed downtown nightlife as well. Suggest trying this hotel with upgrade to oceanview!

Amazing resort!!

This resort is 20 minutes from the airport....you arrive in no time... Check in was slow but there was an employee there serving you drinks while you waited for your room key. Check in took about an hour...that is my only complaint. The grounds, beach, ocean, food, drinks, service were all above par. We got in to every restaurant we wanted with no issues. Food was excellent. Service was excellent . We never waited long before a waiter came to ask us if we were ready for a drink at the poo [... read more]l. Everyone was very friendly......Especially Michael Lara, a pool employee. He made us feel comfortable and welcoming at the pool. They have a coffee station that you were welcome to use when it was open for free coffee and very fresh donuts. I loved the cappacinos! Also had an icecream bar open during the day with candy and syrup toppings to use. The room was large with very comfortable beds and a large shower in the bathroom. I would definitely book this hotel again. I miss it already!

Fantastic resort!

We were so impressed with Paradisus Cancun! Definitely the best all-inclusive we've ever experienced! Fantastic service-friendly and very quick to respond! Stunningly beautiful hotel atrium and wonderful beach. Top quality drinks too!

Very relaxing, spa-like experience

Room service is great. Mattresses were too sift and air conditioner was blowing on us at night but size of rooms is good, and it was cleaned and checked twice a day. We were greeted with very nice bottle of tequila and fruit. Another day we got a nice bottle of champagne as a surprise. Overall environment is very relaxing . The way they say hi to you with smile and holding Palm on their heart is amazing. Kids and babies club is excellent. Our daughter liked it a lot. We were bothered by noise  [... read more]from the shows when we went to bed early, these were very loud as they are inside of hotel. Shows are okay, standard not the best attraction. Service in restaurants is great, staff is amazing everywhere and very attentive to all your needs, and you are always greeted as a friend-feels like management really cares about guest experience. This comfort feeling doesnt leave you since you get off the van and till you leave. Food could be better quality but you get huge variety and can always find good for every taste. Amazing view of the beach , right at the door step. One of the longest beach area amongst hotels in the same areas. Lots of cabanas. Very windy with waves but water is turquoise and clean .Water in pools was very cold especially in kids pool. Pools are all deep. Overall very relaxing and good experience. We stayed in one of the best Paradisus Reserve in Punta Cana but guest service experience there wasn't even close to Paradisus Cancun..

Unique architecture of hotel is a wow factor

Outside grounds: immaculate, in keeping with the Paradisus name (we have been to the one in Punta Cana) Room: quaint Pool: by far, the best pool I have seen (Royal Service). Inspired me to swim laps 3 times a day Service: gracious hosts, servers, bartenders Beach: superb location...beach amazing Food: many unique items such as grasshoppers (Royal Service) Royal service: well worth the money.....private breakfast area, lunch area where fresh fruit, colds cuts and bread were available all d [... read more]ay, pool View fantastic from room (even the lagoon side, where we were) Indoor greenery: lush and inspiring Inside air: the best relaxing smells (again, in keeping with the Paradisus name)

Amazing resort

Couldn't have asked for a better resort! Service, food, location and amenities were top notch. The a la care restaurants served excellent food and we have been to many all inclusives...even the buffet was better than any other resort we have been to. Would definitely go back again!

Great Resort

My wife and I stayed at the Paradisus Cancun from 08-15 Jan 2017. It is by far the nicest place we have stayed. The resort was clean , rooms were spacious and service was great. The food at the Buffet was very good and 5 of the 6 restaurants we tried the food was very good to great. We stayed on the Royal Service side and the service their was very good. All the staff were friendly and were fun to talk and joke with. We would definitely recommend this resort to anyone.